A Customer Operations Associate performs a wide range of duties including administrative tasks that support the efficiency of daily business operations. Typical work activities listed on the Customer Operations Associate Resume mentions the following duties and responsibilities – performing administrative duties including answering phones, and scheduling appointments; assisting human resources with recruitment activities and creating work schedules; supporting the operations manager with the enforcement of company policies and standards, assisting accounting and payroll, monitoring inventory and placing supply orders, tracking daily operations and reporting or solving issues; and maintaining company databases.
Those seeking this job role must mention on the resume the following skills and abilities – strong analytical and organizational skills, excellent communication and listening skills, the ability to work under pressure, strong computer proficiency, experience with database, inventory management, or similar software, and solutions-oriented. While a high school diploma will suffice, possessing work experience in an administrative role will be useful.
Objective : A detail-oriented, can multi-task and I enjoy working with and helping people. I am seeking a position wherein I can make extensive use of my knowledge and experience by being an integral member of a Construction Management team.
Provided support to project managers and sales staff of the Fargo branch office of a leading manufacturer and installer of building control systems.
Managed and processed subcontracts; review A/P to maintain pay when paid whenever possible.
Reviewed billings and maintain billings > revenue.
Reviewed revenue tracking; assist branch personnel to meet monthly goals/forecast.
Processed invoices that come to the branch.
Assisted on contract paperwork and correspondence.
Assisted with material expediting; material orders and tracking.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Science
Customer Operations Associate Resume
Objective : Customer Operations Associate is responsible for Maintaining an understanding of company policies and procedures, Evaluating customers based on their needs and processes them efficiently, Responding to customer inquiries,& Closing out cases by tracking resolution numbers and ensuring resolution of any issues reported by customers.
Skills : Microsoft Office, MAC, PC Programs, 43 WPM 10-key.
Description :
Maintained the overall appearance of the entrance area by straightening merchandise in the area.
Assisted with disputed Accounts Receivable.
Reviewed scheduling and assist in the backlog review process.
Conducted a variety of production and processing functions in posting transactions to client's accounts.
Responded to customer inquiries regarding accounts delivery via telephone, written correspondence and internal customers.
Answered questions, support back office customer transactions, correct bills, perform credit and collections, ensure account security, provide outage call processing, Inform/educate customers on programs, and perform all other direct customer facing support activities.
Maintain call center database Handle customer billing concerns.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Science
Customer Operations Associate Resume
Summary : Highly qualified Customer Operations Associate with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Provided excellent customer service to internal and external customers.
Multi-tasked in many areas with the ability to prioritise tasks and meet deadlines.
Achieved top ranking among hundreds of other associated for excellent call handling.
Assisted customers with detailed inquires on monthly service invoices.
Provided training new employees on the process required by company.
Mentored new employees by allowing to shadow in the call taking process.
Worked with upper level management on numerous special projects A motivated and skilled financial professional looking to advance my career in a position where I can utilize my analytical and problem solving skills.
Experience
10+ Years
Level
Senior
Education
Bachelors Of Science
Customer Operations Associate Resume
Headline : Passionate Customer Operations Associate professional with excellent interpersonal and communication skills, dedicated to fostering an environment that encourages growth and optimizes performance. Problem solver that creates and implements creative solutions.
Skills : Relocation, Microsoft Office, SAP, Customer Service.
Description :
Utilised SAP to manage customer expectations through order cycle.
Responsible for contract management, deduction approval, and contract pricing.
Liaisoned between the ConAgra Mills' customer, sales, and internal departments; facilitating the resolution of both short-term and long-term service issues.
Developed a cross-departmental training program for new hires within the ConAgra Mills organization.
Increased communication between matrix partners.
Created a new policy for returns.
Made and received calls to health providers pertaining to billing, pre-authorizations, physician referrals, ICD-9/10, HCPCS, CPT, and DRG codes, .
Experience
5-7 Years
Level
Executive
Education
B.S. In Supply Chain
Customer Operations Associate Resume
Headline : A dedicated Customer Operations Associate with 10+ years of experience in governmental assistance programs, banking, healthcare, and retail settings. I am a dedicated team player and leader with expertise in customer care/communications and problem solving. Communication & Professionalism- Patient and employee oriented.
Skills : Concur Specialist, Travel Program Management.
Description :
Entered Orders into SAP R3.
Answered customer phone calls to answer questions, take orders, confirm delivery, and return damaged goods.
Collaborated with Logistics, Mills, Sales, and Customers to ensure delivery of goods.
Managed the Customer Relationship.
Contacted customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Managed Time effectively to complete all tasks needed.
Assisted external customers by telephone, Internet, email, and correspondence.
Experience
5-7 Years
Level
Executive
Education
Bachelors Of Science
Customer Operations Associate Resume
Objective : To find a Customer Operations Associate position in a company where my skills and abilities will benefit not only me but will better the company. Technical Skills/Proficiencies Typing 50 WPM Excellent Communication Skills Ability to Operate 5 Phone lines at a time Fast Learner Excellent Work Ethic.
Skills : HTML, Social Media Marketing.
Description :
Created memorable and personalized experiences for Brilliant Earth customers by providing support and responding to customer inquiries and issues over phone and email.
Assisted and guided customers through multiple purchasing decisions such as custom design orders and diamond options.
Conducted in-person customer appointments to present jewelry in our private showroom, creating a truly one on one experience in a luxury goods environment.
Consistently sought ways to improve the customer experience while adding value to the support team through daily reports and projects.
Collaborated across departments on special projects in order management, inventory, merchandising, and fraud prevention efforts.
Assisted in starting and stopping service for customers Data entry Determine customer .
Processed customer requests for service, answer customer inquiries and resolve customer complaints via telephone, Internet, email, and written correspondence.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Arts
Customer Operations Associate Resume
Headline : Self-motivated individual that innovates creative solutions with strong leadership skills, a positive attitude, and experience in providing exceptional customer service in a fast-paced environment. Graduate from San Francisco State University, earned my Bachelors degree in Hospitality Tourism Management with a minor in Business Administration and an emphasis in Hotel Operations Management.
Skills : Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Adobe Indesign, Adobe Premiere, Adobe Audition, Wordpress.
Description :
Processed account maintenance transactions related to external collection functions, negotiate payment arrangements with delinquent account holders, perform inbound and outbound collection calls, respond to collection vendor inquiries, investigate fraud and bill disputes, and support of collection functions overall.
Generated revenue for a company based on an agreed strategy.
Managed revenue goals and objectives in accordance with company business objectives.
Managed revenue allocation and budgeting processes.
Maintained accurate financial records.
Prepared financial reports.
Managed staff in accordance with budget levels.
Experience
5-7 Years
Level
Executive
Education
BS In Hospitality
Customer Operations Associate Resume
Headline : Customer Operations Associate is responsible for Providing outstanding customer service to our customers, Supporting continuous improvement initiatives through training, education, and engagement with end users, Implementing best practices in process improvement and operational excellence, Delivering the customer experience in a timely manner and on an ongoing basis.
Skills : Sales, Planning, Supervising.
Description :
Made sure that all resources are used as efficiently as possible to meet revenue targets.
Maintained financial records at all times to ensure compliance with company policies and procedures.
Ensured that all employees understand their roles and responsibilities within the organisation.
Maintained a positive working relationship with customers.
Led the day-to-day operations of the Customer Operations team that are focused on improving customer engagement and satisfaction.
Coordinated cross functional teams to drive product innovation; drive new features, functionality and design improvements.
Communicated with customers across all channels to ensure they have a positive experience with our products and services.
Experience
5-7 Years
Level
Executive
Education
GED
Customer Operations Associate Resume
Objective : As a Customer Operations Associate, responsible for Ensuring that all processes are working as designed for maximum efficiency, effectiveness, productivity and customer satisfaction, Analyzing bottlenecks in order to identify potential solutions that can be implemented to improve the customer experience, Providing daily support to our customers, and also Maintaining a positive attitude towards customers/end users that is both proactive as well as reactive to their needs.
Skills : Supervising Skills, Technical Support.
Description :
Drived new product opportunities that are aligned with company strategy and priorities.
Collaborated closely with product management on a project basis to understand customers' needs and requirements.
Maintained high quality of customer support by listening to customers' feedback, building relationships through personal interaction and sharing knowledge via social media channels to help build trust with customers.
Ensured customer satisfaction is a priority by being proactive in communicating with customers across all.
Provided exceptional customer service, which may include product training, customer service training, and other services related to the product.
Acted as a team player in the organization and be able to work with diverse teams across divisions.
Worked closely with internal departments to resolve issues in a timely manner.
Experience
2-5 Years
Level
Executive
Education
MS
Customer Operations Associate Resume
Objective : Customer Operations Associate is responsible for Maintaining a safe, secure environment for our customers to conduct business, Ensuring that all customer accounts are monitored and accounted for in a timely manner, Identifying any potential threats to our network or systems, Following standard security procedures when dealing with customers.
Skills : Customer Service, Security Management, MS Office.
Description :
Provided excellent customer service in an unbiased manner.
Led the business operations team in an organization with multiple divisions and regions.
Managed all activities that support the businesss growth and expansion into new markets or new geographies.
Worked with business management to coordinate activities across different functions within the company.
Ensured that all areas of operations are operating above expectations in terms of quality and efficiency.
Performed strategic planning to ensure success in the long term by researching trends, analyzing market conditions and setting priorities based on financial results.
Implemented, coordinated and monitored all activities related to customer support in support of customers from a technical perspective, including creation of end user guides and technical documentation, creation of online forums, and provisioning and configuration management of shared services.
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