A Customer Program Manager undertakes responsibility for coordinating with the internal team and create customer plans including program milestones, deliverables, release schedules, and terms of acceptance. Other duties listed on the Customer Program Manager Resume are – developing strong and trusted relationship with customers through accurate and timely communications; informing customers on business execution processes, facilitating meetings, calls, and other communications with clients and management, analyzing project metrics to determine project developments and success factors, identifying and solving operational and services related issues to ensure customer satisfaction, and assessing risks at the customer project level.
Those seeking this job role should be able to mention on the resume the following skills and abilities – proven work experience, a solid understanding of program management techniques and methods; excellent knowledge of MS Office, and working knowledge of change management principles. A diploma in management or a relevant field is commonly required.
Summary : More than eight years of experience as a skilled and dedicated professional in high-tech, adept at working in fast-paced, rapidly changing environments. Flexible and efficient with the ability to multi-task and meet deadlines in an ever-changing environment. I have supported executive staff--including C-level management, vice presidents and directors--displaying exceptional organization skills and keeping a busy executive on track and on schedule with demonstrated ability to maintain poise and dependability when working under pressure.
Skills : Microsoft; Concur; SAP; Cisco WebEx And TelePresence; Adobe Acrobat, Connect, FrameMaker And Writer; Google Docs.
Description :
Coordinated with internal teams to create customer plan including specific responsibilities of each team, release schedule, program milestones and deliverables, terms of acceptance, etc.
Developed strong and trusted relationship with customers through timely and accurate communications.
Worked closely with customers in understanding project requirements and issues for successfully implementing business projects.
Informed customers on business execution processes, marketing/sales procedures, etc.
Facilitated meetings, calls, followups and other communications with clients and management throughout the business project development and implementation stages.
Coordinated, executed, tracked and delivered various customer projects from initiation through completion.
Analyzed project metrics to determine project developments and success factors.
Experience
7-10 Years
Level
Management
Education
Bachelors Of Science
Customer Program Manager Resume
Headline : Assume day-to-day responsibility for planning and driving Culture programs towards successful completion. Set the team's prioritization on activities, key events, and deadlines, then facilitate alignment of the contributors and stakeholders through to completion.
Established US entity of Golden Arrow Print and Packaging with offices in Cupertino, CA.
Scheduled product and quality reviews to meet client expectations.
Ensured timely deliver of products and services to clients as committed.
Engineering Project Manager worked on projects with Apple.
Coordinated new products introduction NPI (new materials total packaging solution) for Apple from original prototype design stage until EVT, DVT, PVT and MP stage via timely and accurate communications.
Participated weekly design meetings with Apple packaging design engineers, product design engineers, industry design engineers, EPMs and global commodity managers; recorded meeting minuets/design specs to both Apple and GA engineer teams; follow-up the same day with GA design engineer, mechanical engineer, and tooling design engineer at Kunshan factory via evening to mid-night conference call, recorded meeting minuets and feed back to Apple teams.
Monitored product and service deliverables as committed by coordinating activities with Golden Arrow's operation team, QA team, fulfillment team and the third party ODM to ensure that quality products are delivered timely for review and testing.
Experience
5-7 Years
Level
Junior
Education
PhD Candidate In Economics
Customer Program Manager Resume
Summary : Innovative and results-driven Program Manager with 15+ years experience managing strategic accounts for Fortune 500 technology leaders. Dynamic leadership career as a senior staff of both startup and high-growth companies. Expert in utilizing best business practices and translating organizational goals into tactical plans that move projects forward, surpass corporate expectations, and initiate and maintain relations with tier 1 corporate clients and their partners.
Skills : Program Management, Systems Operations and Maintenance Management, Logistics Management, Cost Account Management, Program Scheduler.
Description :
Worked with Tier 1 level customers to deliver complex customized storage systems based on Xyratex Storage solutions from the Customer Requirements Document phase through system deployment.
Identified resources and work with cross-functional teams to respond to Requests For Quote and technical SOW's.
Worked with geographically dispersed teams on the development and support of Seagate Systems solutions as they are designed and delivered to customers.
Created and executed project work plans and review as appropriate to meet changing needs and requirements.
Managed day-to-day aspects of projects and their scope for geographically dispersed teams.
Reviewed deliverables prepared by the team before passing to customers.
Effectively applied methodologies and enforce project standards consistent with those outlined by PMI and current corporate policies.
Experience
7-10 Years
Level
Management
Education
A.S. In General Studies
Customer Program Manager Resume
Objective : Accomplished Project Manager and Entrepreneur that utilizes my project management skill set in technical and non-technical projects. I have extensive experience interacting with all levels of an organization. I have several years of communicating with executive management and then have a productive meeting with an engineer. Effective in communicating with various departments like Customer Service, Engineering, Sales, Quality and Manufacturing.
Worked with the top two wireline customers (Verizon and AT&T) and top two wireless customers (Verizon Wireless, AT&T) to identify key customer satisfaction issues and drive cost reductions regarding Tellabs.
Improved customer defect rates, reduced equipment downtime, on-time equipment turnovers, and internal process improvements to realize cost savings.
Realized annual savings between AT&T and Tellabs totaling $1.4 million dollars.
Led a similar twelve-month project for Verizon that resulted in similar cost savings.
Tracked and reported on team progress to the executive team in weekly reports or more frequently as required.
Visited GA's packaging structure and printing factory regularly, made detailed process record of machine and work line workers, constructed executable lead time schedule based on the record.
Worked with production, planning, logistic,s and purchasing to assist with issues as they arise during the check.
Experience
2-5 Years
Level
Junior
Education
Masters In MBA
Customer Program Manager Resume
Headline : To Customer Program Manager professionally succeed while supporting company deadlines exceed quality expectations, maximize sales, provide outstanding customer service, and beat the competition. Hard Working Business Professional with a history of exceeding employer/customer expectations across diverse industries. Enjoy talking to people; provide excellent customer service while establishing a long-term, loyal customer base.
Skills : Program Management, Quality Assurance.
Description :
Implemented or anticipated services, programs, projects or information systems changes Identify and/or coordinate efforts to secure new business with appropriate commercial owners.
Identified, recommended, and implemented improvements and cost savings solutions Coordinate and monitor all applicable product processes as they relate to customer expectations Engage appropriate product support to develop, train, and implement process improvements as needed Established an operational infrastructure and ensure that the proper procedures were put in place and adhere to.
Developed and documented work instructions, requirements, and well-defined project/implementation plans.
Provided assistance as needed to Sales, IMPACT, and Product for implementation of a customer Facilitate/ communicate to achieve customers' desired outcome by assisting internal, external, and third party customers Provide proactive problem resolution and escalation to ensure excellence in service milestones to include communications with appropriate external and internal personnel Identity, create and implement business solutions for the customer(s).
Coordinated and monitored the performance of all related DGF services to ensure customer KPI requirements are met Ensure appropriate corrective actions are taken when service failures occur to prevent further occurrence Ensure operational support team processes are per customer's specifications and benchmarks.
Acted as a single point of contact for escalations Maintain communications with all internal and external customers to ensure expectations are met Maintains required documentation for internal /external stakeholders.
Managed and monitored transportation and service providers to the customers' specifications and benchmarks Quality Business Review (QBR's), if applicable SOP Ownership, if applicable.
Experience
5-7 Years
Level
Executive
Education
GED
Customer Program Manager Resume
Summary : Proven Customer Program Manager with 20 years of domestic and international business development, product development, program management, and engineering experience directing complex and technically challenging programs. A successful communicator who inspires teamwork and encourages technical excellence. Proven track record of increasing revenue, delivering on cost, schedule, and customer satisfaction.
Responsible for delivering Electronics and Engine Control Module Software and electronics for Natural Gas Engines.
Responsible for providing technical direction to the Engineering team and managing the program budget of $ 4M /Yr.
Identified and proposed a design for a new ECU that reduces the overall product cost by $1600 and technology allows back-office product support through data analytics through cellular communication to cloud and thus improves the Engine uptime.
Improved throughput of 32% without increasing headcount by performing complex design and impact analysis, solving engineering-related problems, and providing technical leadership.
Worked with different organizations such as operations, manufacturing, sales, service, purchasing, and marketing to effectively and efficiently implement the designs from launch to production.
Reviewed design and program development, planned and performed validation, and ensured that the product met requirements.
Responsible for all aspects of personnel management including associate performance feedback, training, management, mentoring, and progression development.
Experience
10+ Years
Level
Senior
Education
GED
Customer Program Manager Resume
Objective : A dedicated and results-driven Manager offering diverse experience in a variety of corporate and cultural environments in successful collaboration with senior leadership. Excellent communication skills, as well as an enthusiastic customer service provider, able to capture client trust by consistently providing reliable deliverables on key projects.
Skills : Outlook, MS Office, Sharepoint, Inventory Management, HR, Program Manager, Government Contract, SOW, RFP's GSA Schedule, IDIQ, Lightspeed.
Description :
Managed a $4,000,000 Government Contract for the United States Air Force Academy, Advisory Assistance and Services contract, 45 individual task orders.
Increased from 1.7 Mil to 4.5mil within the time that I was Program Manager Managed a $7,000,000 Government Contract for the General Services Administration, Time and Materials (TM) Recruited, source, screened, and interviewed potential personnel to fill (SOW) requirements for task orders.
Trained all new employees, background checks (All HR Functions) Processed reviews, timekeeping, coaching for performance issues, Exit Interviews Supervised scheduling and collaborated with Contracting Officer, Contracting Officer Representatives, and Internal and External Customers correspondence.
Supported proposal efforts, Firm Fixed Price (FFP) Cost-plus Award Fee (CPAF), tracked contacts cradle to grave.
Federal Acquisition Regulations (FAR), GSA Scheduled, Wage Determination (WD) labor rates, Employee Non-Disclosure agreements (NDA) Monitored performance of subordinates, submission of required reports and Contract Data Requirements List, as well as directed and approved contract modifications, (SOW).
Tracked, administered and negotiated, Sub-contracts agreements and invoices.
Approved budgets, monitored contractual performance and costs.
Experience
2-5 Years
Level
Executive
Education
BA Business Administration
Customer Program Manager Resume
Summary : Highly motivated, results-oriented individual with over twenty years of operational, accounting, and human resources experience. Demonstrated expertise in human resource information systems, cost accounting, financial analysis, financial reporting, operational measurement evaluation, and computerized software systems optimization.
Worked as a customer program manager to take charge of Great China customer programs management.
Successfully led key projects which resulted in millions revenue achievement each year, including tablet, OTT Box, cable modem and GPON/EPON programs.
Responsible for the overall management and co-ordination of the customer-specific program from concept, planning, development, deployment, fulfillment, maintenance to closure.
Responsible for budgetary control of the program.
Monitored and responded to issues at the program level.
Served as primary customer interface for all program-related topics (except pure commercial ones).
Coordinated supplier/contractual relationships.
Experience
7-10 Years
Level
Management
Education
Master In MBA
Customer Program Manager Resume
Objective : Highly qualified Customer Program Manager with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Skills : Program Management, Communication Skills.
Description :
Responsible for leading teams in the implementation of external client programs.
Improved service delivery, operational procedures, problem resolution, reporting, budgeting, and team development.
Led major projects for Oracle - Sales Force Automation, Help Desk Services, and Data Network Enhancement.
Provided program management for all aspects of service fulfillment including Deployment, Support, Professional, and Managed Services for assigned Tier 1, 2, and 3 Telecommunications Carrier accounts.
Provided regular executive-level reporting of performance metrics to internal and external key contacts.
Acted as a single point of contact for escalation of issues related to all Tellabs Service and Product performance related matters.
Experience
2-5 Years
Level
Junior
Education
GED
Customer Program Manager Resume
Summary : Customer Program Manager professional with 18+ years of experience in the development, fulfillment, portfolio and commercial management, and marketing of Professional and Managed Services, Technical Support, and Training and Certification programs. Extensive expertise in Channel Partner enablement, development, and management.
Skills : Training & Development, Certification, Channel Management, Professional Services, Telecommunications, Vendor Management, Customer Service, Technical Support, Managed Services.
Description :
Managed the development and production of OEM servers, storage, and routers, for customers in the ASP and ISP.
Organized and lead project management meetings, negotiated and managed all aspects of server/storage production outsourcing, and worked closely with customers on asset tracking.
Successfully managed several key customer projects with combined monthly revenue of over $4 million.
Developed procedures and logistics for deploying network hardware and software to the end customer flawlessly.
Used EVMS techniques to manage and track the progress of projects with a group of 38 employees from various departments to ensure on scope, within budget, and on-time delivery of hardware, software, and professional services.
Provided the single point of contact for the customer and all departments to direct questions and additional work requests.
Conducted the daily customer meetings to clearly communicate aircraft status, critical path items, and action items, status of additional work request,s and customer questions/issues.
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