The main role of a Customer Project Manager is to develop project plans and oversee its implementation and to ensure that the customers are satisfied. A well-drafted Customer Project Manager Resume mentions the following core duties and tasks – managing project activities for meeting business goals; tracking and monitoring project execution and ensuring customer requirements are met; identifying and managing resource requirements, developing process improvements; improving customer relationship to provide timely and accurate responses; validating project plan and schedule to incorporate responses; and validating project plans and schedules to incorporate changes.
The most sought-after skills for the post include – proven work experience with a success record of managing several projects; solid technical background with an understanding and experience n web technology and software development; strong knowledge of the project undertaken, and multitasking skills. A degree directly related to the working field is considered mandatory.
Summary : Seeking a rewarding and challenging opportunity with a company, that will utilize skills, talents, and experience for the continued growth and success of our professional partnership.
Managed a team of Radia professionals and deployed security patches to 20,000 Engineering workstations in a Global GM environment.
Standardized build process using scripts.
Configured JumpStart servers to manage Solaris root recovery.
Configured Ignite servers to manage HP root recovery.
Trained by Sun Microsystems on Solaris 10 aspects.
Created and managed Solaris 10 Zones/Container.
Created /tested RedHat Bare-Metal recovery using Net Backups.
Configured SIM servers to manage Insight-Manager.
Experience
7-10 Years
Level
Management
Education
B.Tech in Electronics
Customer Project Manager Resume
Summary : Currently working with Comcast Business Services Order and Project Management Organization serving as a Customer Project Manager for enterprise-level Comcast Business Ethernet customers to provide a secure, reliable, high-performance backbone that helps companies manage data growth, drive application performance, and securely access cloud and data center resources.
Skills : All MS Office, Project, And Visio.
Description :
Managed all aspects of custom enterprise projects for large HP customers running HP Blades, SAN, Mainframe, VMware, Linux, HPUX, OpenVMS, Tru-64 to project charter requirements using PMBOK methodologies.
Directed project portfolio valued at $3MM-10MM.
Coordinated matrix management of a team of 12 Technical Account Managers and 18 supporting personnel.
Initiated project internally, reducing costs by eliminating on-call needs, realizing tens of thousands in cost savings by headcount right-shoring and technology reductions.
Created and executed Data Center Consolidation project from 13 to 9.
Directed facility readiness, move coordination, big data transfers of thousands of terabytes to facilitate moves between data centers that were being shut down, resource coordination, moving, and staging of equipment.
Reported on status of projects to IRS Associate CIOs in weekly dashboard update meetings.
Initiated and executed the project with Koch personnel, moving the computing environment from HPUX to Redhat Linux.
Gathered requirements for DOT Disaster Recovery (DR) site, providing build-out and deployment of DR site, and helping create DR procedures.
Experience
10+ Years
Level
Senior
Education
Planning Program
Customer Project Manager Resume
Headline : Seeking a customer-facing position that allows leveraging interpersonal and organizational skills to benefit both client/company. Experienced professional and established in fast-paced environments.
Skills : Customer Service, Telecommunications.
Description :
Strong customer advocacy position while balancing the business needs of the Service Center.
Single point of contact for the customer during maintenance event and was Customer accessible 24/7 by phone.
Debrief customer on arrival and confirm work scope.
Provided ongoing updates to the customer on the progress of maintenance, avionics, paint, and interior work.
Created flow charts defining work scope and milestone events.
Managed technicians to maintain schedules and achieve financial goals.
Assisted technicians with troubleshooting technical issues when needed.
Coordinated vendor support.
Managed as many as 15 individual projects at once in a fast-paced ever-changing environment.
Experience
5-7 Years
Level
Executive
Education
HS Diploma
Customer Project Manager Resume
Objective : Seeks to obtain a position within a cutting edge corporation that has a highly competitive business model. This corporation would utilize a college degree in management, diverse background, and military-trained discipline. Over 15 years' experience driving strategic results in large technology environments with budgets ranging from $100K to $20M.
Managed customer project delivery of various IT-based projects.
Managed project financials including P&L.
Identified and developed new opportunities with clients.
Mentored and encouraged skill development of project team members.
Provided detailed performance review input and development recommendations for team members.
Managed multiple projects across various regions.
Managed projects that exceed $4M Total Contract Value (TCV).
Experience
2-5 Years
Level
Junior
Education
BS in Business Management
Customer Project Manager Resume
Summary : Award-winning, results-producing Project & Service Manager with an exceptional track record in the global telecommunications industry. Innovative, as evidenced by conceptualizing and designing processes and systems that save hundreds of resource hours for customers, as well as internally, often resulting in millions of dollars of increased or new business.
Skills : Microsoft Office, NICE, IEX, COPC.
Description :
Directed installation and implementation of $4 million to $20 million annually in complex network services for large business customers including T1, T3, dedicated access, advanced 800 networks, virtual networks, and international services by ensuring on-time delivery, order accuracy, and proper billing.
Supported up to 21 account executives on design and feasibility of network applications and up to 28 middle-market sales branches across as an order specialist; interacted with all levels of customers.
Provided issue resolution between business units, customers, access suppliers, and equipment vendors.
Directed a project worth $5 million in annual revenue for a large school system, the 1st INCS (combination voice data service) project from the Growth Market division of sales, by managing the installation of all voice services for 130+ locations over an 8-month period.
Increased customer satisfaction and eliminated a substantial number of AT&T maintenance hours by conceptualizing and redesigning advanced routing features for 200+ numbers that experienced a high incidence of rerouting; new plan allowed easy and efficient rerouting to any of the customer's 4 call centers, where the former plan required hours spent rerouting the individual numbers from their individual plans.
Provided seamless migration for several large customers from other carrier networks to AT&T by ensuring no downtime for the customers and often redesigning the network configuration to better meet their needs; one such migration occurred because of the previous history of outstanding support provided.
Consistently contributed to new revenue increases by upselling advanced routing features and designing complex solutions for call routing needs.
Experience
10+ Years
Level
Senior
Education
MS in Computer Science
Customer Project Manager Resume
Objective : 19 years of successful professional experience in Telecommunications. A leader with a proven track record in program/ project management, consultancy, business improvement, and service management. Leadership style and business acumen have allowed achieving outstanding results for any organization he has served.
Skills : MS Office, Multitasking, Directing Skills.
Description :
Performed and delivered Customer (CenturyLink) $5 million dollar project management tasks per PROPS-C, a PMI compliant process, when leading the delivery of a multimillion-dollar Product and Services contract for an IMS National Production Network.
Directed interfacing with Customer peers on a daily basis as needed to complete the tasks.
Provided Project status and progress reporting to both internal and external peers and upper management covering project plans, resources, budgets, and risk analysis and mitigation.
Supported and worked together in the Prime Integration activities during the project delivery.
Acted as the project liaison in the support of the Customer Commercial launch.
Track projects to ensure efficient use of time and budget to meet goals and established milestones.
Established and managed to critical dates required for on-time completion of network activations.
Experience
2-5 Years
Level
Junior
Education
ParaLegal
Customer Project Manager Resume
Objective : Facilities/ Electrical Engineer with over fifteen years of experience in shore-side as well as shipboard environments. Expertise includes space logistics, critical mission data center management, power generation, transmission, distribution, and management. Superior interpersonal skills, working knowledge of engineering concepts, business-oriented, client-focused.
Skills : Microsoft Office, Lean Six Sigma, Project Management, Matrix Management, Customer Relations, Process Improvement, Analytics.
Description :
Ensured that the projects are delivered on Scope, Budget, and Time.
Worked with all parties of the delivery lane understands the work that needs to execute the defined scope.
Interacted with the sponsor/customer and if approve execute the project based on the plan that has been committed to by the delivery lanes.
Monitored the budget and timeline to ensure that it will be delivered in accordance with the project scope, budget, and timeline.
Notified the sponsor/customer and then take action to correct the variance.
Implemented quality metrics for the project that ensure that projects are delivered in a manner that the sponsor/customer expects.
Created a custom report in Business Objects that allow for more accurate tracking of projects.
Experience
2-5 Years
Level
Junior
Education
MBA in Business Administration
Customer Project Manager Resume
Headline : Experienced, accomplished, and dedicated Telecommunications professional, manager/supervisor, project manager, and sales team member with over 20 years of demonstrated and recognized skills and competencies in managing, supervising, coaching, planning, organizing, and communicating in management, technical and administrative capacities.
Skills : Public Relations, Writing, Editing.
Description :
Customer Project Manager (CPM) for large complex middle markets accounts.
Supported and managed projects for voice (inbound/out-bound and toll-free), data, and ISP Account Managers.
Provision orders for all products and services including SDN, SDN OneNet, Frame Relay, Private Line, and IP.
Directed and scheduled installation activity for all of the customer's support.
Interfaced with internal provisioning centers, outside vendors, customers, and executive-level personnel.
Voice coach for new voice CPM's, responsible for their training, growth, and knowledge of the CPM position.
Provided systems training to newly hired Account Executives and Customer Project Managers.
Experience
5-7 Years
Level
Executive
Education
ParaLegal
Customer Project Manager Resume
Headline : Seasoned Project Manager with 8 years of telecommunications industry experience. Skilled at managing simultaneous multi-million dollar projects under deadline and within budget. Recently managed LTE deployment Project worth USD 30 Million.
Skills : Project Management, Vendor Management, Leadership, Telecommunications, Wireless, LTE, Team Management, MS Project, Resource Management.
Description :
Managed Bharti's LTE network rollout of 3800 sites in Delhi NCR circle.
Recorded completion of 1000 sites in a month enabled Bharti to become the first carrier in India to launch 4G.
Provided weekly executive summary, project status report to the project sponsor and senior executives.
Conducted daily and weekly deployment review meetings to monitor, report, and communicate progress on-site survey, equipment & material delivery, installation, integration, and site-on-air.
Streamlined the process of rollout by filling up gaps in multi-vendor scenarios thereby decreasing installation turnaround time.
Gained customer approvals on change requests.
Took the initiative to implement this project into Site Handler, project management, and documentation tool.
Experience
5-7 Years
Level
Executive
Education
MBA in Operations Management
Customer Project Manager Resume
Headline : Highly accomplished, detail-oriented professional with more than 15 years of experience successfully executing complex telecom projects and delivering results within scope, timeline, and budget. A proven track record of ensuring quality implementation and integrity of deliverables with excellent stakeholder, vendor, and cross-functional team management.
Skills : Project Management, APQP, FMEA.
Description :
Offered sophisticated digital around-the-clock property surveillance technology and experienced law enforcement professionals.
Tracked progress of projects from pre-order through post-installation.
Determined customer requirements for monitoring and reporting.
Scheduled customer activations; solved problems impacting the project, ensuring risks to successful implementations were addressed or escalated.
Communicated order status among customers, Sales, and vendors.
Provided ongoing support to customers; developed quotes for Sales.
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