Customer Quality Engineer Resume Samples

Description :

1. Lowered customer product returns by 50%, saving $100K per year.
2. Reduced number of complaints by 50%, by accelerating response times to customer inquiries.
3. Effectively eliminated 40% of containment activities by using problem-solving tools (8D & 5P) and implementing permanent countermeasures Worked directly with suppliers to improve their processes and quality of parts being delivered for a new model and mass production.
4. Managed the review of supplier past problem history, supplier prints, capability studies, and supplier quality documents, which included PQCTs, PFMEAs, Process Flows, and operation standards.
5. Managed APQP activities and organize meetings to ensure on-time implementation of new products Successfully used SPC to monitor and control processes to eliminate variation and waste.
6. Actively participated in the prototype part builds, measured, and collected data for statistical analysis performed sound evaluations, and developed standards for inspection.
7. Conducted process mapping and time/capability studies to improve throughput by 25%, eliminated bottlenecks, and ensured adherence to customer specifications.
8. Developed new model check fixtures and performed CPK data analysis Work collectively in a group to investigate and countermeasure quality defects for mass production and new model launches.
9. Developed and maintained quality documents (PFMEA, Control Plan, Process Flow, FP/LP Documentation, Poke yokes, Standardized Work Instructions, Gage instructions, Quality Alerts) Incorporated Six Sigma methodologies to solve a range of design and manufacturing problems.

Experience

7-10 Years

Level

Management

Education

MS in Engineering Management

Description :

1. Received and coordinated all complaints, immediately filtered and analyzed all rejects, followed by a CAR (corrective actions).
2. Guarantee the incidents are fixed and preventive actions are in place.
3. Coordinated required replacements and fulfill the customer's production is immediately including logistics and supply chain involvement.
4. Needed to reduce the plant PPMS so they do not affect our graphics that's why I need to review with the engineer all the 8D we do so at the time we dispute the issue we have all the information that is needed.
5. Inspected to production lines to analyses the problems that we could be having and put corrective actions so that the issues do not happen again and we can avoid any reject part from our customer.
6. Managed and executed the transition of BTI from one vendor to the other including the acquisition of samples for testing and its logistics for delivery to the warehouse, to the plant, and finally to the production line for testing.
7. Assured on-time delivery ( JIT ) as the production line must not stop.
8. Changed must be transparent to the production's schedule.

Experience

10+ Years

Level

Senior

Education

BS in Engineering

Description :

1. Responsible for General Motors and Nissan (new build & warranty).
2. Experienced with GM Supply Power (GQTS & PRTS+) website for PRRs, PPAP submissions, and warranty claims.
3. Coordinated GM CS-1 and CS-2 activities.
4. Extensive experience with 3rd-party sorting/containment companies and activities.
5. Formally trained in the ANPQP process.
6. Pursued and achieved SAR designation for Tenneco-Hartwell facility.
7. Handled all new-build and warranty rejections.
8. Responsible for saleable and non-saleable shipments and required documentation.
9. Performed GM's required annual QSB audits/self-assessments.

Experience

2-5 Years

Level

Junior

Education

BFA in Textile Design

Description :

1. Managed customer returns throughout the quality return process.
2. Directed product returns analysis with 5 quality expert engineers.
3. Determined root cause and issue responsibilities.
4. Edited 8D analysis reports and communicated them to final customers, over 400 per year.
5. Provided quality support for product issues encountered by worldwide customers.
6. Managed implementation of corrective actions over the manufacturing process from suppliers to customers.
7. Handled customer care: keep privileged contacts, visit customers on-site, and provide fast and efficient support.
8. Met customer quality indicators, such as average answer time to customer claims, customer quality PPM.
9. Designed and maintained a customer returns database interconnected with internal ERP: Excel and VBA macros.

Experience

5-7 Years

Level

Executive

Education

MS in Engineering & Technology

Description :

1. Led the team to achieve a cost saving of 20,000 USD per month creating an action plan to remove the sorting company for steering wheel products which was impacting the company for 18 months.
2. Acted as a single point of contact for all customer interaction.
3. Initiated and authorized external sorting activities and ensures closure of the sorts.
4. Understood all specific customer-related requirements for documentation of corrective actions, change management, read status, and dispute claims.
5. Managed internal changes within the facility, insuring proper notification, customer documentation, and follow-up with the customers; PPAP submission.
6. Worked closely with cross-functional teams to ensure that change actions are completed on time and customer approvals are received prior to the change.
7. Led the team to investigate the root cause and implement corrective actions using 8D and other problem-solving methods.
8. Evaluated quality procedures to keep production processes current and effective.

Experience

5-7 Years

Level

Executive

Education

BS in Mechatronic Engineering

Description :

1. Managed quality-related issues for major OEM's and Consumer Electronics Contract Manufacturing and Field Return facilities.
2. Supported failure analysis to the root cause and closed-loop corrective action; provided quality data packages to the customer.
3. Ensured timely deliveries, track and rate suppliers based upon quality, cost, and effectiveness.
4. Assisted in the procurement of spare parts and equipment for offshore factories.
5. Supported Product Integrity in the tracking of Failure Analysis, WIP management, and database support.
6. Ensured the proper mix of products was processed according to Sales / Marketing demand.
7. Responsible for the management of multi-product WIP environment from Component Level to Top Level Assembly.
8. Assisted Production Control and Manufacturing in the reconciliation of discrepant inventory records through transaction log research.

Experience

10+ Years

Level

Senior

Education

BS in Mechanical Engineering

Description :

1. Developed and drove process consistency to ensure compliance with sourcing quality and qualification requirements.
2. Developed & implemented ISO compliant processes for applicable business functions.
3. Conducted process audits and manages regulatory compliance requirements.
4. Drove customer quality improvements utilizing the quality dashboard metrics.
5. Managed non-conforming material, customer complaints, and corrective, preventive action processes.
6. Led cost of quality reduction initiative.
7. Monitored supplier performance to identify and drive process improvement, manage root cause analysis, and corrective & preventive action implementation.
8. Partnered with sourcing to establish methods of evaluating existing suppliers, and approve potential suppliers through various assessment screens and quality metrics.
9. Worked with external customers, internal customers, and business leaders as needed to meet goals and communicate performance.

Experience

5-7 Years

Level

Executive

Education

BS in Business Administration

Description :

1. Implemented the 1st box build process and MCMS still uses today.
2. Wrote the procedure for Field Replacement Units (FRU's).
3. Supervised the Quality Inspectors in Production Managed the ORT (On-Going Reliability Testing).
4. Interfaced with the customers weekly and monthly.
5. Spearheaded the team to answer all the Supplier Corrective Actions Request (SCARs) Compiled internal data and presented it to upper management once a week.
6. Compiled the RMA data and presented it to upper management once a week.
7. Reduced the RMA Inventory from $1 million to $150K.
8. Reduced RMA turn time from 43 days to 10 days.

Experience

2-5 Years

Level

Junior

Education

BS in Quality Engineering

Description :

1. Worked with users to understand quality requirements as related to plant quality and customer requirements.
2. Developed and implemented quality assurance policies and procedures.
3. Tracked plant performance against quality requirements using established measurement standards Identify problems, prioritize actions, and lead Six Sigma projects.
4. Handled applicable systems related to plant customer issues such as corrective action requests, supplier corrective action requests, and nonconforming material reports.
5. Worked with Cummins Fuel System's customers on any user issues such as defects, disruptions, and improvements.
6. Ensured product releases and process development meet established quality standards.
7. Participated in change management activities by verifying products and processes, developing key measures, analyzing data for decision support.
8. Verified all changes and related data/documentation and perform audits for Customer PPAP submissions/approvals.

Experience

10+ Years

Level

Senior

Education

Manufacturing Engineering

Description :

1. Responsible for identifying processes for improvement and resolving customer/supplier issues.
2. Benchmarked plant to best in class, Equipped plant for operational excellence.
3. Reduced the gap to Best In Class in operational buckets: - direct labor, indirect labor, salary, purchased burden, and scrap, achieved operational excellence.
4. Maintained Shingo Prize for operational excellence standards.
5. Developed Process Flow utilizing Value Stream Maps Conducted 2-day breakthrough Kaizen events monthly to identify and reduce waste in manufacturing.
6. Balanced work content on console line utilizing Lean Manufacturing principles, eliminated a shift.
7. Developed Quality Road Map to achieve excellence in quality, cost, and delivery.
8. Supervised Green Belts in Six Sigma Methodologies to achieve certification, from zero to 4 people.

Experience

7-10 Years

Level

Management

Education

BBA