Description :

1. Managed quality relationships with customers, proactively addressing inquiries and concerns.
2. Collaborated with the Program Office to strengthen customer relations and enhance service delivery.
3. Addressed all quality-related customer requests and complaints efficiently.
4. Conducted data analysis for KPIs to monitor and improve customer satisfaction metrics.
5. Led cross-functional teams in failure analysis and managed quality escalations effectively.
6. Presented investigation results and quality updates to senior leadership across multiple regions.
7. Ensured alignment of cross-functional team performance with strategic objectives focused on customer satisfaction.

Experience

5-7 Years

Level

Management

Education

B.S. Quality Mgmt.

Description :

1. Developed and executed quality notification processes, enhancing customer communication.
2. Monitored customer satisfaction metrics, driving actionable improvement plans.
3. Facilitated continuous improvement initiatives based on findings from failure analyses and customer feedback.
4. Advocated for the Voice of the Customer within the organization to align quality objectives.
5. Collaborated with quality functions to ensure alignment with best practices and a culture of quality.
6. Managed all aspects of the customer quality function within the assigned business unit.
7. Acted as the primary quality liaison, strengthening customer relations and trust.

Experience

7-10 Years

Level

Senior

Education

B.S. Quality Mgmt.

Description :

1. Collaborated effectively with Supply Chain teams and local quality groups to enhance customer quality KPIs across multiple manufacturing sites.
2. Led resolution of quality issues at customer sites, ensuring root cause identification and implementation of corrective actions to prevent recurrence.
3. Engaged with Product Development teams to align customer needs with product specifications for strategic accounts.
4. Actively supported product launches by participating in beta site efforts, ensuring seamless execution.
5. Managed communication of Product and Process Change Notifications, addressing customer concerns promptly.
6. Oversaw customer sample and data requests, ensuring thorough management of customer concerns throughout the change process.
7. Directed audit activities for strategic customers, partnering with local supply chain sites to achieve successful audit outcomes.

Experience

10+ Years

Level

Management

Education

B.S. Quality Management

Description :

1. Analyzed customer quality requirements and incorporated them into the Advanced Product Quality Planning (APQP) process.
2. Coordinated and guided the Customer Quality Engineers to ensure alignment with quality standards.
3. Facilitated root cause analysis and problem-solving initiatives to address quality issues effectively.
4. Established and maintained strong relationships with customer manufacturing teams and quality personnel.
5. Contributed to the leadership team, promoting a culture of quality within the organization.
6. Championed continuous improvement initiatives through corrective action plans and lessons learned.
7. Monitored and reported on customer-reported issues to enhance team understanding and response.

Experience

5-7 Years

Level

Junior

Education

B.S. Q.M.

Description :

1. Established a collaborative environment to address Quality-related issues across the organization.
2. Developed insights into how Quality decisions impact overall business performance.
3. Championed continuous improvement initiatives that enhanced organizational quality culture.
4. Engaged in strategic discussions to align quality objectives with leadership goals.
5. Utilized data-driven approaches to identify and solve quality challenges effectively.
6. Facilitated lessons learned sessions to foster organizational learning and innovative solutions.
7. Managed the recruitment, training, and performance evaluation of Quality Engineers.

Experience

0-2 Years

Level

Entry Level

Education

B.S. Quality Mgmt.

Description :

1. Develop and implement quality assurance strategies to enhance customer satisfaction.
2. Conducted Quarterly Business Reviews, driving improvement plans based on performance metrics.
3. Coordinated customer audits and supported failure analysis to enhance product quality.
4. Provided mentoring and development to Quality Assurance Analysts, ensuring achievement of performance goals.
5. Managed quality assurance projects, delivering support to enhance operational processes.
6. Promoted a culture of quality achievement and performance improvement within the team.
7. Analyzed performance data to identify trends and implement process modifications for continuous improvement.

Experience

2-5 Years

Level

Executive

Education

B.S. Quality Management

Description :

1. Train staff on quality standards and best practices to ensure consistency.
2. Performed quality control analysis and generated daily reports to assess quality metrics against objectives.
3. Reviewed and optimized Call Centre standards, collaborating with Volkswagen and Audi Brand leadership on long-term strategies.
4. Planned and managed Call Centre policies, objectives, and quality initiatives to drive performance.
5. Documented quality issues and agent performance for management review, facilitating informed decision-making.
6. Analyze customer complaints and feedback to drive continuous improvement.
7. Leveraged expertise in Quality Systems (ISO 9000, TS16949) to drive continuous improvements in quality management.

Experience

2-5 Years

Level

Junior

Education

BSc QM

Description :

1. Enhance product quality by implementing effective quality management strategies and monitoring compliance with standards.
2. Collaborate with teams to identify areas for improvement through data analysis and customer feedback.
3. Facilitate training sessions on quality assurance practices, fostering a culture of continuous improvement.
4. Drive corrective actions for identified quality issues, ensuring timely resolution and follow-up.
5. Analyze quality metrics to track progress and implement necessary adjustments to processes.
6. Engage with customers to gather insights, ensuring their needs are met through quality enhancements.
7. Support internal audits and prepare documentation to maintain compliance with industry standards.

Experience

5-7 Years

Level

Executive

Education

BSQM

Description :

1. Engaged in product training and demonstrations to raise consumer awareness and improve quality understanding.
2. Achieved service targets by building and maintaining strong customer relationships focused on quality.
3. Communicated product quality standards through presentations to internal and external stakeholders.
4. Organized quality-focused promotional events to align community engagement with company standards.
5. Fostered collaboration with advertising teams to ensure consistency in quality messaging.
6. Automated quality management processes to align company objectives with customer expectations.
7. Monitored and reported on quality metrics to drive continuous improvement initiatives.

Experience

0-2 Years

Level

Fresher

Education

BSQM

Description :

1. Liaised with HR to organize quality training sessions for new and existing staff, enhancing team competency.
2. Evaluated and resolved quality-related issues through systematic assessments and root cause analysis.
3. Boosted customer satisfaction by ensuring compliance with quality standards and customer specifications.
4. Developed production control plans and created comprehensive work instructions to enhance operational efficiency.
5. Coordinated periodic audits to assess product quality and safety, addressing non-conformances effectively.
6. Provided expertise on non-conforming products, ensuring compliance with regulatory requirements.
7. Demonstrated product benefits to potential customers, driving increased sales and customer engagement.

Experience

2-5 Years

Level

Freelancer

Education

B.S. Quality Management