Customer Quality Manager Resume
Summary : As a Customer Quality Manager, interfaced with business units, cross-functional groups, and customers internationally on support tasks related to Quality & OTD, FA (Failure Analysis), RCCA (Root Cause Analysis / Corrective Actions and Preventive Actions), reviewed FA & RCCA reports before release to customers, and address follow up customer questions and requests.
Skills : Quality Management, Customer Focus.
Description :
- Managed the quality relationship with customers (internal/external) and drove proactive customer support.
- Created strong customer relationships in cooperation with the Program Office.
- Addressed all customers' requests and complaints (Quality mainly).
- Supported data analysis for KPIs metrics (Customer Satisfaction).
- Involved in failure analysis and managed quality escalations, including leading cross-functional teams.
- Presented status, investigation results, or other information to senior leadership in Mexico, the United States, or France, as required.
- Ensured Cross-functional team's performance metrics are aligned with the organization's strategic objective supporting Customer Satisfaction.
Experience
10+ Years
Level
Senior
Education
Bachelor's Degree in Business
Customer Quality Manager Resume
Summary : As a Customer Quality Manager, recommended modifications of internal qualification, assembly & test processes to meet Customer Satisfaction expectations, reviewed customer requirements and quality contracts.
Skills : Communication, Problem-Solving.
Description :
- Created quality notification letters, and supported customer business reviews
- Tracked customer satisfaction scorecards and drove improvement plans.
- Drove continuous improvement through Ops, based on FA findings and customer requirements.
- Championed of the Voice of Customer.
- Led other quality functions to ensure best practices alignment and quality culture, led and completed specific projects/tasks as assigned.
- Oversaw all aspects and acted as an owner of the customer quality function within the assigned SAS Business unit.
- Served as the primary Quality point of contact for the given BU while acting as the external face for customers.
Experience
7-10 Years
Level
Management
Education
Bachelor's Degree in Business
Customer Quality Manager Resume
Headline : As a Customer Quality Manager, developed and implemented written procedures on best-in-class customer expectation and relationship management, customer requirements, and customer excellence.
Skills : Data Analysis, Collaboration.
Description :
- Effectively worked within a matrixed organization by developing and maintaining strong relationships with Supply Chain teams, as well as local quality teams to drive customer quality KPIs, and enable customer excellence in any associated WLP manufacturing sites.
- Drove resolution of quality issues at customers, facilitated and led robust problem solving with the supply chain teams to ensure identification of the root cause and appropriate corrective actions are taken to prevent any recurrences.
- Participated and supported Product Development teams (with regards to customers) for their respective product or strategic accounts.
- Supported the execution of product launches by being an active participant in beta site efforts at strategic accounts.
- Communicated and managed Product & Process Change Notifications.
- Managed samples and data requests related to these changes, and managed customer concerns throughout the process effectively.
- Influenced and facilitated audit activities for strategic customers partnering with local supply chain sites to lead to successful audit execution.
Experience
5-7 Years
Level
Executive
Education
Bachelor's Degree in Business
Customer Quality Manager Resume
Objective : As a Customer Quality Manager, supported technical and commercial interfacing with assigned accounts for product stewardship, technology exchange, and consistent customer satisfaction, and helped contribute to opportunities for growth with existing products and potential new products.
Skills : Leadership, Root Cause Analysis.
Description :
- Understood customer quality and reliability requirements, and used conditions of products to be developed for inclusion in the APQP development process.
- Successfully led, directed, and coordinated the activities of our Customer Quality Engineers.
- Directed problem-solving activities resulting from Quality issues.
- Developed meaningful relationships with our customer manufacturing plants and Quality staff.
- Played an integral role in the leadership of the Company.
- Drove continuous improvement through corrective action implementation and lessons learned.
- Achieved a meaningful understanding of customer-reported issues consistently across the QE team.
Experience
2-5 Years
Level
Executive
Education
Bachelor's Degree in Quality Management
Customer Quality Manager Resume
Summary : As a Customer Quality Manager, drove accurate root cause analysis, implemented meaningful and lasting corrective actions, and fostered relationship development between the Customer Quality team and our customers.
Skills : Continuous Improvement, Project Management.
Description :
- We have created an environment and the relationships necessary to rally the company around Quality-related issues.
- Developed an intimate understanding of our business and how Quality-related decisions affect it.
- Ensured to drive continuous improvement through specific actions and culture.
- Participated in and contributed to Leadership-level conversations and discussions appropriately and constructively.
- Drove data-driven problem-solving across the organization.
- Participated and helped to implement organizational learning through lessons learned and creative solution generation.
- Interviewed, hired, and trained QEs, planned, assigned, and directed work, appraised performance, rewarded and disciplined employees, addressed complaints, and resolved problems.
Experience
10+ Years
Level
Senior
Education
Bachelor's Degree in Quality Management
Customer Quality Manager Resume
Summary : As a Customer Quality Manager, interfaced and supported failure analysis efforts, managed customer complaints via Customer Failure Analysis Request (CFAR), and developed, and enhanced existing systems and plans to support the successful launch of zero defect (ZD) components to automotive customers.
Skills : Quality Management Systems (QMS), Analytical Skills.
Description :
- Resolved customer production quality issues and corresponding corrective actions.
- Conducted Quarterly Business Reviews and driving Report Card Improvement Plans.
- Coordinated and supported customer audits, and interfaced and supported failure analysis efforts.
- Provided ongoing coaching, feedback, and development to a team of Quality Assurance Analysts to ensure performance metrics were met.
- Managed and/or executed Quality Assurance projects, and provided project support as necessary.
- Promoted quality achievement and performance improvement throughout the Contact Center.
- Analyzed quality and performance reporting to drive improvement through coaching and process modification, and promoted a variety of coaching techniques based on the individual to help them achieve improved performance.
Experience
7-10 Years
Level
Management
Education
Bachelor's Degree in Engineering
Customer Quality Manager Resume
Objective : As a Customer Quality Manager, completed goal setting and performance reviews for each individual on the team, and maintained consistent communication with the team, peers, and Sr. Management.
Skills : Customer Focus, Communication Skills.
Description :
- Assisted in the development and implementation of the Quality Assurance Incentive.
- Performed quality control analysis and created daily reports to highlight quality metrics versus objectives.
- Reviewed and updated Call Centre standards and worked with Volkswagen and Audi Brand leadership to develop the longer-term plan.
- Planned developed and managed various aspects of the Call Centre's policies, objectives, and initiatives.
- Documented quality issues and performance of agents for management review.
- Coordinated updates to Call Centre processes between Call Centre Agents, Managers, Dealers, and Brand Stakeholders.
- Experienced in Quality Systems (ISO 9000/TS16949), Supplier Quality Management, 8D, FMEA, PPAP.
Experience
2-5 Years
Level
Executive
Education
Bachelor's Degree in Business
Customer Quality Manager Resume
Objective : As a Customer Quality Manager, ensured that proper revision of internal documentation/information was accessible and utilized, and ensured authorization of change commensurate with the magnitude/impact of change.
Skills : Problem-Solving, Regulatory Compliance.
Description :
- Responsible for boosting marketing, reviewing pricing strategies, and expanding distribution channels to increase sales revenue.
- Responsible for collaborating with upper management to implement continuous improvements and exceed team goals.
- Responsible for exceeding sales quotas and increasing profitability through effective sales strategy and business planning.
- Responsible for facilitating business by implementing practical networking techniques.
- Responsible for developing compelling presentation decks to gain approval for ideas and communicate results.
- Responsible for maintaining financial controls, planned business operations, and controlling expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Responsible for managing accounts to retain existing relationships and grow share of business.
Experience
2-5 Years
Level
Executive
Education
Bachelor's Degree in Business
Customer Quality Manager Resume
Objective : As a Customer Quality Manager, ensured timely, accurate implementation of changes (initiated both externally and internally), and helped maintain and improve the Quality Management System (ISO9000, TL9000). Responsible for enhancing profitability by developing pipelines utilizing marketing and sales strategies.
Skills : Continuous Improvement, Team Leadership.
Description :
- Responsible for engaging in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Responsible for achieving sales goals and service targets by cultivating and securing new customer relationships.
- Responsible for communicating product quality and market comparisons by creating sales presentations.
- Responsible for organizing promotional events and interacting with the community to increase sales volume.
- Responsible for building relationships with customers and community to establish long-term business growth.
- Responsible for collaborating with advertising groups to create uniformity between advertising messages and retail incentives.
- Responsible for aligning company goals with customer outcomes and increased satisfaction by automating contact management systems.
Experience
2-5 Years
Level
Executive
Education
Bachelor's Degree in Business
Customer Quality Manager Resume
Objective : As a Customer Quality Manager, facilitated internal and external audits and follow-up to ensure timely closure of audit findings, and managed key customer critical issues and reporting.
Skills : Risk Management, Audit and Inspection.
Description :
- Responsible for liaising with the HR manager to organize and perform quality standard training for new and existing staff.
- Responsible for evaluating quality problems and performing assessments to identify and resolve issues.
- Responsible for increasing customer satisfaction through adherence to quality standards and customer requirements.
- Responsible for developing and deploying production control plans and creating work instructions and procedures.
- Responsible for coordinating and overseeing periodic audits to evaluate product quality and safety and address non-conformances.
- Responsible for sorting products and providing expertise on non-conforming product requirements.
- Responsible for demonstrating products to show potential customers benefits and advantages and encourage purchases.
Experience
2-5 Years
Level
Executive
Education
Bachelor's Degree in Business
