Customer Relations Officer Resume
Summary : As a Customer Relations Officer, assisted clients by making deposits and withdrawals, cashing checks, performing transfers, issuing bank checks, performing cash advances, processing loan advances, and loan payments, cashing savings bonds, and any other customer transactions as needed, Processed all types of new account transactions; cross-sells the Banks products and services; strives to meet or exceed branch goals.
Skills : Customer Service, Communication, Problem-Solving.
Description :
- Provided exceptional service by handling the customers’ financial needs in an efficient, friendly, and professional manner while opening new accounts, conducting needs assessments, and servicing transactions.
- Adapted to the needs of the branch and focused on promotional activities and enhancing the customer experience by deepening and retaining relationships and recognizing opportunities.
- Served as a hybrid Relationship Banker to ensure exceptional customer experience as well as focusing on sales and service.
- Performed all duties in accordance with the company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates.
- Supported the Bank’s philosophy of Building Excellence and provided excellent customer service.
- Served a dual-purpose role fulfilling responsibilities of both a Customer Relationship Officer and Teller.
- Profiled customers while opening or servicing deposit accounts to determine needs.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Customer Relations Officer Resume
Summary : As a Customer Relations Officer, Demonstrated knowledge of and adherence to EEO policy; showed respect and sensitivity for cultural differences; educated others on the value of diversity; promoted a working environment free of harassment of any type; built a diverse workforce and supported affirmative action.
Skills : Conflict Resolution, Empathy, Patience.
Description :
- Responded to customer inquiries, resolved issues, and recognized cross-sales opportunities.
- Educated customers on alternative channels that provide service, performed daily check scanning, vault settlement, ATM settlement, and night drop deposits and assisted with opening/closing branch procedures as necessary.
- Multitasked among multifaceted job roles to address all service or transaction needs, including cash transactions and opening basic accounts.
- Researched and resolved cash differences, coordinated with the Branch Manager regarding responses for independent third-party and regulatory audits of the department; and ensured deficiencies identified from such audits were corrected.
- Maintained a comprehensive knowledge of all Bank products and services.
- Provided mentoring and training to other staff members, treated people with respect; kept commitments; inspired the trust of others; worked ethically and with integrity; upheld organizational values; and accepted responsibility for own actions.
- Followed policies and procedures; completed tasks correctly and on time; supported the company’s goals and values.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Customer Relations Officer Resume
Headline : As a Customer Relations Officer, Met established Regional/Divisional goals while demonstrating accuracy and thoroughness to ensure the quality of work. Managed departmental performance against agreed targets and budgets, and within policies and standards. Relied on instructions and pre-established guidelines to perform the functions of the job.
Skills : Product Knowledge, Time Management.
Description :
- Intermediated math skills; calculated interest and percentages; balance accounts; added, subtracted, multiplied, and divided into all units of measure, using whole numbers, common fractions, and decimals; locate routine mathematical errors; computed rate, ratio, and percent, including the drafting and interpretation of bar graphs.
- Identified customer needs and implemented an effective solution in a rapidly changing environment.
- Met deadlines and supported branch goals while delivering an excellent customer experience.
- Worked with little to no supervision while performing duties, and worked accurately with close attention to detail.
- Maintained confidentiality of sensitive information, and remained flexible in order to adapt to changes in the work environment.
- Worked with general supervision while performing duties, and communicated with individuals utilizing a telephone; requires the ability to hear and speak effectively on the telephone.
- Managed performance including conducting periodic performance reviews, corrective actions, promotions, and separations
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Customer Relations Officer Resume
Objective : As a Customer Relations Officer, responsible for Ensuring prompt follow up actions on all customers enquires and issues, Resolving customers problems proactively to ensure absolute customer satisfaction, and also Adhering to bank policies and procedures, Analyzing customer trends to optimize sales and service administration procedure.
Skills : Technical Proficiency, Teamwork, Customer relationship management.
Description :
- Reached out to potential B2B partners and presented products, and services.
- Conducted meetings and presentations to showcase the benefits of partnering with Revamp Moto.
- Negotiated and closed B2B partnership agreements, ensuring mutually beneficial terms.
- Developed and maintained relationships with B2B partners as a point of contact for ongoing business interactions.
- Provided a high level of customer service to both internal staff and external customers.
- Provided excellent customer service, and ensured maintenance of positive relations with internal staff, ratepayers, and the general community.
- Acted as the triage center for incoming inquiries via phone, in-person, and email. Created Internal Customer Service Requests (ICS) where required.
Experience
2-5 Years
Level
Executive
Education
Certified Customer Service Professional
Customer Relations Officer Resume
Summary : As a Customer Relations Officer, responsible for Providing excellent customer service to all ranges of customers, Optimizing customer relationship through different strategies, and also Identifying customer requirements and complaints to assist them effectively.
Skills : Customer Service, Communicational Skills, Problem-Solving.
Description :
- Responded to investor inquiries and provide them with accurate and up-to-date information about Revamp Moto's business model and investment opportunities.
- Conducted phone calls or virtual meetings to understand investor preferences and assess their suitability as potential investors.
- Maintained detailed records of investor interactions and update the investor database.
- Identified potential B2B partners within the EV industry, such as fleet operators and charging infrastructure providers.
- Completed start-of-day and end-of-day tasks including flag management, cash management and banking.
- Ensured the front desk is maintained with appropriate information and forms accessible.
- Assisted in the shopping mall promotional activities such as gift redemption, gift vouchers, events, membership.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Customer Relations Officer Resume
Summary : As a Customer Relations Officer, responsible for Responding to customer queries via multimedia such as email, web chat, and telephone, logging receipts of police reports to the system in relation to lost/stolen Passports or Travel, and participating in job rotation in the Unit to broaden skills, fill gaps and improve service delivery to customers.
Skills : Conflict Resolution, Empathy, Patience.
Description :
- Worked in an organization where I engaged myself in continuous rethinking, auditing of self, delivering assigned duties with due care, dedication, and diligently, and implementing strategies and programs aimed at effective change, which in return builds the reputation of the organization.
- Provided prompt, accurate, and updated information for all queries via incoming calls/emails
- Handled Customer Complaints at Call Centre Web Portal Appointment Bookings Appointment Booking for Australian Visa Applications.
- Permited; advised customers on turnaround times for processing of replacement as well as the application process as required.
- Advised customers of the policies, procedures, and varying fee structure/service charges for passport, immigration, or citizenship services.
- Received customer queries and complaints and provided general information and advice to the public via various media including telephone, online chatrooms, electronic mail, mail, or in person.
- Flagged applications for investigation of suspected fraud, identity theft, and other breaches of regulations; discretely alerted the Investigation Unit of the presence of applicants as required.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Customer Relations Officer Resume
Headline : As a Customer Relations Officer, Reviewed incoming finance requests and directed to staff based on knowledge of programs and products, handled inquiries from the general public regarding all statewide resources and directed them to appropriate assistance, and also answered calls via the Customer Care line and respond to questions in the On-Line Chat forum
Skills : Product Knowledge, Time Management.
Description :
- Identified customer-related issues, provided feedback and made recommendations on resolving issues, and created and implemented processes for identifying, and tracking resolutions.
- Applied departmental procedures and practices to effectively respond to applicant/customer needs and ensure customer care staff is aware.
- Suggested new ideas related to new products, programs, and technical assistance, based on feedback from current and potential applicants.
- Adapted to changes in the work environment and manages competing demands.
- Supported other strategic initiatives as necessary for organization-wide customer relations needs, this includes User Testing of new applications, reporting on findings, and tracking findings for future use.
- Responded to Customer Care and Small Business Service emails in a timely manner and directed inquiries to appropriate staff within the NJEDA.
- Investigated and resolved customer-related complaints, and assisted customers pursuing NJEDA products by assessing eligibility, presenting options, and ensuring customers were prepared and qualified for the appropriate program prior to application.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Customer Relations Officer Resume
Objective : As a Customer Relations Officer, provided support to the Program Manager and Director of Portfolio and Customer Relations as well as responded to incoming requests from applicants and potential applicants, completed annual and semiannual self-assessments as required, and prioritized and managed multiple projects, responsibilities
Skills : Customer Service, Communicational Skills, Problem-Solving.
Description :
- Assisted customers with technical support on applications, payments, and log inquiries when further investigation was required.
- Maintained customer satisfaction by providing problem-solving resources.
- Collaborated with internal departments to ensure the call center has up-to-date information on NJEDA products.
- Solicited appropriate information to assist customers in determining the best option to meet their needs.
- Assisted Program Manager and Director in identifying trends and establishing call center goals.
- Communicated effectively both verbally and in writing; proficient in grammar, spelling, and editing; and fostered communications with business professionals and EDA staff.
- Performed the position safely, without endangering the health or safety of themselves or others, and will be expected to report potentially unsafe conditions.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Customer Relations Officer Resume
Headline : As a Customer Relations Officer, Optimized patient understanding of our therapy spectrum through individual counseling and information regarding possible and planned treatments and therapies, and alsoDetermined the status of the following continuing care visit for each hygiene patient seen during the day to ensure no one is missed.
Skills : Conflict Resolution, Empathy, Patience.
Description :
- Greeted patients by name and updated addresses, telephone numbers, and insurance information as appropriate.
- Checked account balances of patients coming in and prepared to discuss any monies due.
- Provided quality customer service by giving the feeling of being in good hands to the patients through personal and telephonic counseling.
- Maintained confidentiality and dealt effectively and diplomatically with business professionals and EDA staff.
- Demonstrated respectful behavior and promoted teamwork and communication to encourage an interactive, cooperative, collaborative, and customer-focused work environment among division, EDA staff and external customers.
- Scheduled appointments, billed patients, organized receipts, purchased materials for the display shop, counseling, and informing patients.
- Prioritized workload, must be highly organized, detail-oriented, handle various tasks simultaneously and work independently within limited time constraints with little or no supervision.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Customer Relations Officer Resume
Objective : As a Customer Relations Officer, responsible for Serving in a customer care environment to provide excellent customer service, developing and executing strategies to meet company objectives and goals, and also providing analytical and result-oriented services in line with company policies and procedures.
Skills : Product Knowledge, Time Management, Technical Proficiency.
Description :
- Played a creative part in the arrangement of new methods, and improvements in patient service.
- Processed, receipted, and managed applications, registrations, bookings, and other payments.
- Used policies, procedures, and laws to make intake decisions and also assisted with the successful operations and daily functions of the NJEDA Customer Care division by relaying up-to-date information on NJEDA products and services.
- Exercised initiative, discretion, and courtesy, as far and as often as possible to inform, update, clarify, explain, solve/resolve issues, and collect feedback from existing and potential customers.
- Performed duties allocated with upselling services /health screening packages, surveys, publicizing new programs/events, and other corporate or organization-wide initiatives.
- Raised purchase orders and completed purchasing of items such as catering, stationary, and kitchen supplies.
- Worked on own initiative, under pressure, capable of prioritizing and managing multiple tasks.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
