Description :

1. Conferred with customers by telephone to provide information about products and services, entered orders, canceled accounts, and obtained details of complaints.
2. Checked to ensure that appropriate changes were made to resolve a customer's problems.
3. Kept records of customer interactions and transactions; Recorded details of inquiries, complaints and comments; documented actions taken.
4. Referred unresolved customer grievances to designated departments for further investigation.
5. Assignments included creating spreadsheets with Excel; the constant use of Word; adapting to company specific software; tax preparation Data entry and phone etiquette played large roles in these assignments.
6. Included answering multi-line phones as well as faxing and copying documents.
7. Entered HMO and PPO providers' information into the systems' network for major insurance Being detail oriented was usually a vital part in accomplishing these tasks.

Experience

0-2 Years

Level

Entry Level

Education

Interactive Technology

Description :

1. Maintained an in-depth knowledge of SCANA Energy products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service.
2. Also addressed a high volume of incoming calls.
3. Resolved customer complaints in a friendly and tactful manner.
4. Ensured customer service quality, efficiency, and accuracy for all call transactions.
5. Utilized a proactive sales approach with every customer interaction to uncover additional sales and service opportunities.
6. Followed up on marketing campaigns and inactive customer lists, tracking leads, and capturing cross-selling opportunities.
7. Established new accounts and maintaining the accuracy of customer account data and related information.

Experience

5-7 Years

Level

Executive

Education

Business Administration

Description :

1. Effectively communicated and fostered positive customer relationships in a high volume call center while addressing customer concerns over billing inquiries, service applications, collection matters, and gas/electrical emergencies.
2. Utilized sound judgment to promptly analyze and resolve problems involving varying degrees of complexity.
3. Utilized time management in order to comply with Customer Relations guidelines.
4. Demonstrated continuous knowledge of company operations, processes, and special programs in conjunction with CIS/GUIdance and Interface Management data entry systems.
5. Interfaced daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.
6. Promoted 3 times within a 4 year period with BG&E Received written and verbal compliments from customers for exceptional customer service.
7. Received employee recognition awards for quality customer service and maintaining 100% dcp average on a monthly basis.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Managed telephone orders and ensured proper processing by the pharmacist.
2. Recorded daily prescription transaction log Entered patient information into computer, updating as needed to ensure pharmacist always had accurate data before completing prescriptions.
3. Responsible for keeping over-the-counter stock in supply.
4. Called customers to confirm prescriptions were ready for pick up over 50 calls day more outgoing.
5. Provided counseling to customers, answering queries about health needs.
6. Contacted clinicians when necessary to confirm patient information.
7. Used Customer service, computer skills, communication skills, Spanish.

Experience

5-7 Years

Level

Executive

Education

High School Diploma

Description :

1. Drive organizational profitability through the enhancement of operational efficiencies and delivery of world-class customer service.
2. Spearhead and oversee successful E-commerce Operations including order processing, inventory management and product updates.
3. Assist customers with order status and inventory inquiries as well as sale and return procedures via phone and email.
4. Verify pricing, discounts, billing and shipping addresses and credit status with customers.
5. Leverage product/service knowledge and keen customer needs aptitude to drive increased sales.
6. Open and maintain customer accounts via accurate data entry and regular auditing.
7. Demonstrate forward-thinking initiatives in resolving product and service problems.

Experience

7-10 Years

Level

Management

Education

Professional Studies

Description :

1. Effectively managed a high-volume of inbound and outbound customer calls.
2. Addressed and resolved customer product complaints empathetically and professionally.
3. Gathered and verified all required customer information for tracking purposes.
4. Defused volatile customer situations calmly and courteously.
5. Accurately documented, researched and resolved customer service issues.
6. Managed high call volume with tact and professionalism.
7. Call Center Representative with expertise providing customer support in high call volume environments.
8. Exceptional computer aptitude and telephone etiquette.

Experience

0-2 Years

Level

Entry Level

Education

Criminal Justice Technology

Description :

1. Responds to requests received from Aetna's Law Document Center regarding litigation and lawsuits.
2. Handles incoming requests for appeals and pre-authorizations not handled by internal clinical claim management.
3. Answers questions and resolves issues based on phone correspondence and letters from members, providers, and plan sponsors.
4. Documents and tracks contacts with members, providers, and plan sponsors.
5. Explains member's rights and responsibilities in accordance with their contracts.
6. Processes claim referrals, new claim hand-offs, nurse reviews, complaints, grievances, and appeals.
7. Handles extensive file review requests and assists in preparation of complaint trend reports.
8. Determines medical necessity, applicable coverage provisions, and verifies member plan eligibility relating to incoming correspondence and internal referrals.

Experience

5-7 Years

Level

Executive

Education

GED

Description :

1. Montgomery, Alabama Specialized in problem resolution through inbound/outbound calls.
2. Maintained broad knowledge of client products and services.
3. Used data entry for future references on the customer account.
4. Determined proper problem resolution to satisfy customers' needs and company requirements.
5. Demonstrated customer service by using a professional and courteous greeting and meeting customer requirements through first contact resolution.
6. Keying in customer information within two minutes'/data entry.
7. Taking customers and clients orders over the phone.
8. Solving customer and clients issues through confidential information.

Experience

0-2 Years

Level

Entry Level

Education

High School Diploma

Description :

1. Answered multi phone line in a high volume call center.
2. Processed contracts for pre-buy programs for product.
3. Processed all incoming payments either through the front office or credit card payments over the phone.
4. Balanced all credit card payments for all three offices and front counter.
5. Ran end of day reports for both front counter and credit cards for whole office through the computer.
6. Reviewed all accounts with existing customers, and ensured customer satisfaction.
7. Participated in a customer service training were I would go to other office's in Region 7 and review customer service guidelines and what our customer's expect from us.

Experience

0-2 Years

Level

Entry Level

Education

A.A.S In Business Administration

Description :

1. Maintain and Coordinate National master card and visa accounts.
2. Update and grant online assistance to discover, American express, diners club, and national debt associations.
3. Provide account assistance to merchants with funding and statement problems.
4. Research and reinstate lost and misdirected funds.
5. Order, maintain, and trouble shoot 30 different national terminals and related programming.
6. Maintain security procedures with loss prevention techniques.
7. Manage time and resources to meet regular responsibilities and respond to emergency situations.

Experience

0-2 Years

Level

Entry Level

Education

Diploma

Description :

1. Helped customers with questions, problems and complaints in person and via telephone.
2. Organized racks and shelves to maintain the visual appeal of the store.
3. Verified that all customers received receipts for purchases.
4. Developed positive customer relationships through friendly greetings and excellent service.
5. Answered questions regarding the store and its merchandise.
6. Bagged, boxed or gift-wrapped sold merchandise per customer's request.
7. Maintained cleanliness and presentation of stock room and production fl oor.

Experience

5-7 Years

Level

Management

Education

Bachelor Of Fine Arts

Description :

1. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
2. Create, maintain, and enter information into databases.
3. Use computers for various applications, such as database management or word processing.
4. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
5. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
6. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
7. Schedule and confirm appointments for clients, customers, or supervisors.

Experience

5-7 Years

Level

Consultant

Education

High School Diploma

Description :

1. Processed written or verbal complaint from homeowners, internal and/or external departments according to service level agreements and establish schemes, sorted incoming mail in accordance to RESPA guidelines.
2. Handled, diffused and resolved escalated customer inquiries, complaints, billing questions and other service requests.
3. Resolved escalated written complaints from customers via phone and/or written correspondence while maintaining strict compliance with RESPA guidelines.
4. Interfaced daily with internal and external partners to resolve issues.
5. Met performance expectations within service level agreements (SLA) guidelines for assigned accounts based on individual goals and objectives/ Worked on special projects as assigned by management.
6. Processed account maintenance exceptions by ensuring that all current and accounts out of SLA have been worked according to standardized department procedures.
7. Ensured appropriate correspondences were sent to the homeowners.
8. Trained new employees and/or co-workers on processes within the department.

Experience

2-5 Years

Level

Executive

Education

Bachelor Of Science

Description :

1. Took responsibility for answering the telephone lines for incoming calls, dealing with inquiries, use of fax and e-mail facilities.
2. Provided a high standard of customer service including receiving visitors, maintaining attendance records of Service staff and Ensured that a welcoming, professional environment is maintained in the office area.
3. Maintained logs for all upper management on Service Satisfaction Ratings Provided clerical support under the supervision of the Service Manager to include filing, copying and database input.
4. Was responsible for covering for the phone operator and cashier when breaks or shift covers were needed.
5. Assisted customers with estimates, opening and closing repair orders, ordering parts and quality control of parts that were delivered.

Experience

2-5 Years

Level

Junior

Education

Diploma In General

Description :

1. Attracted potential customers by answering product and service questions; suggesting information about other products and services.
2. Opens customer accounts by recording account information.
3. Maintained customer records by updating account information.
4. Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
5. Maintained financial accounts by processing customer adjustments.
6. Recommended potential products or services to management by collecting customer information and analyzing customer needs.
7. Met or exceeded monthly sales quotas during entire term of employment Received multiple Outstanding Service Awards Skills Used Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Muilti-tasking.

Experience

2-5 Years

Level

Junior

Education

Bachelor's

Description :

1. Increased new business as well as maintain and repair current business Manage customer inquiries (complaints, billing and service request) Solve existing problems while promoting "designing best option solutions" Work closely with internal accounting partners, dealer services, operations and consumer affairs division.
2. Trained new employees on policy and procedure.
3. Added new material to file records and created new records.
4. Outlined the appropriate process and procedures necessary to fulfill and complete inquiries.
5. Assisted with receptionist duties, file organization and research and development.
6. Organized forms, made photocopies, filed records and prepared correspondence and reports.
7. Entered numerical data into databases in a timely and accurate manner.

Experience

2-5 Years

Level

Executive

Education

Associate Of Arts

Description :

1. Established, developed and maintained strong internal and external customer relationships by coaching others.
2. Gathered financial information to hand off or start loan origination process.
3. Prepared closing loan documents, orders and check title work, order appraisals, and make sure docs are accurate and ready for closing.
4. Conducted closings if needed.
5. Maintained office credit card, office bills, and assist with budgets for Financial Services Officers.
6. Actively participated in planning and organizing quarterly Region Think Tank meetings and cross training.
7. Provided administrative support, appointment scheduling, and event/meeting planning while also coordinating with support departments to answer questions, resolve operation problems and share necessary information.

Experience

2-5 Years

Level

Executive

Education

Bachelor Of Science

Description :

1. Handled inbound calls and emails and accurately document interactions with customers and dealerships Adequately respond to customer comments, requests and problems via phone and email in a timely and professional matter.
2. Assisted customers with locating dealership, scheduling service and maintenance appointments, arranging alternative transportation, checking in on the status and progress of a repair and providing the customer with updates on their vehicle's repair.
3. Communicated with the technical assistance team to gather additional information to provide to dealership to assist with accurately diagnosing and repairing vehicles.
4. Verified recalls, special coverages and service updates on customer's vehicles.
5. Negotiated with service managers and service field managers to provide possible goodwill or cost assistance for customer's vehicle concerns and inconveniences.
6. Managed dealerships in northern California and northern Nevada that are Chevrolet Volt sales and service certified.
7. Proactively reached out to customers who take delivery of a new Chevrolet Volt and being a customer service ambassador supporting customers throughout the ownership of the vehicle.
8. Assigned supervisor tasks such as taking escalation calls, provide reviews and critiques to colleagues and controlling work flow during evening hours.

Experience

10+ Years

Level

Senior

Education

Electronic Media Broadcasting

Description :

1. Addressed and resolved customer product complaints empathetically and professionally.
2. Gathered and verified all required customer information for tracking purposes.
3. Recognized, researched, and delivered solutions to clients with your keen problem solving skills.
4. Built your skills and knowledge through completion of self-study training modules to successfully complete required trainings.
5. Analyzed and resolved billing and accounts receivable issues Educated dealership personnel about new vehicle sales incentives.
6. Increased client awareness of Paychex services and applicable payroll regulations.
7. Built relationships with clients to establish trust and drive retention.

Experience

2-5 Years

Level

Executive

Education

AA In General Education