Customer Service Advisor Resume Samples

Description :

1. Provide outstanding customer service and guarantee customer satisfaction.
2. Provide correct information about customer's account.
3. Comply with customer's request regarding their phone plans and others.
4. Zendora International San Jose, Costa Rica Quality control supervisor-Customer support agent (January 2011 to January 20014) Maintain the team up to date with the new procedures and provide the appropriate training to guarantee the correct evaluation on every call.
5. Coordinate monthly and weekly reports regarding QA final scores.
6. Evaluate agents' performance within the department and provide final review.
7. Help the other departments with different training sections regarding QA objectives.

Experience

0-2 Years

Level

Entry Level

Education

Associate Of Science

Description :

1. Functioned as Customer Service Advisor and Assistant Manager for the largest luxury vehicle repair facility in Michigan, providing fast and friendly customer service to a largely cultural diverse population in the Metro-Detroit area.
2. Created technical repair orders with attention to detail, minimizing the need for incorrect parts & labor times, keeping productivity, motivation, and efficiency maximized while lowering operating costs, to meet short customer timeframes and deadlines.
3. Ensured proficient in multiple computerized inventory systems including: Microsoft Office, Word, Outlook, Excel, Power Point, & Publisher.
4. Other systems include Mercedes-Benz EPC (electronic parts catalog), All Data Manage (automotive technical database & program for customer data entry) World Pac Speed-dial (system to order replacement vehicle parts).
5. Managed & safeguarded thousands of customers' accounts, including personal information, credit card and other payment records.
6. Answered incoming calls on multi-line phone and responded to public inquiries in a courteous manner within my scope of knowledge and authority.
7. Handled complex payment transactions accurately, efficiently and appropriately documented & recorded transactions according to company policy and procedures.
8. Processed payroll, sick time, vacation and time keeping using automated software and a biometrics log-in system.

Experience

2-5 Years

Level

Executive

Education

MBA In Project Management

Description :

1. Answered phone calls to solve customer difficulty while using the network.
2. Ensured personal data of new and existing Glo network subscribers are captured to help serve them better.
3. Selling products to customers while providing quality service.
4. Proactively recommend items needed by customer to increase customer satisfaction and improve transaction profitability.
5. Prepared daily balances, budgeting and weekly reports.
6. Identify and document business strategies and objectives.
7. Understand the product line and associated applications Follow up on all assigned leads to drive sales opportunities in a timely manner.
8. Developed multi-dimensional marketing and communication strategy for product promotion.

Experience

2-5 Years

Level

Executive

Education

Health Administration

Description :

1. Greeted guests and escorted them to the lounge using the "No handles" policy, drove guest vehicles, placed all protective equipment on vehicles, assisted in a complete check of guest lights, vacuum complete interior of the vehicle and discarded obvious trash, and thoroughly cleaned the exterior windows of the vehicle.
2. Guided guest's vehicle safely into/out of the bay area, checked all fluid levels, verified correct oil filter application and checked and adjusted all tire air pressure levels to ensure proper inflation.
3. Completed ancillary services requested by guest and observed lower bay quality inspections as well as performed upper bay quality inspections.
4. Completed under vehicle inspections, drained old oil and remove old filters, installed new oil drain plugs and new oil filters, wiped fittings and lubricated, checked and filled gearboxes.
5. Reported under vehicle status to upper bay, observed under carriage of vehicle once started to ensure no leaks and performed lower bay quality inspections.
6. Gathered and input guest and maintenance information into the computer, reviewed oil options, vehicle manufacturer service recommendations, previous services, reported on conditions to the guest and recapped guest requested services with pricing and answer any questions.
7. Reviewed invoiced items with guest, accepted payment for services, informed guest of value added items and offered invitation to return.
8. Ensured team was working in an efficient, productive manner.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Take care of Customer calls for anything from billing questions to quotes to ordering phone service, internet or DISH.
2. Handle complex billing issues to resolve any customer questions.
3. Take payment when need be and handle explaining the bill for the customer.
4. Handle on average of 75+ calls a day that range not only from billing but I also set up new service for phone, internet and DISH and handle quotes for our services.
5. Use fact finding questions to create the best complete package for our customers.
6. Work with programs such as Microsoft Office, Excel, Power Point; I also work with varieties of other programs.
7. Am part of the moral committee and work closely with my manager to create team contests and bring ideas to the table to make our work more efficient.
8. Enjoy working with all different types of people and enjoy working over the phone and in person.

Experience

7-10 Years

Level

Management

Education

Diploma

Description :

1. Responsible for responding to high volume telephone inquiries about the company's products or services following standard scripts and procedures.
2. Ensures customers receive efficient and courteous service.
3. Resolve routine, general questions and problems submitted by customers via phone with limited variety following established guidelines and standard scripts and procedures.
4. Utilizes all available information to choose the best solution and resolve customer concerns.
5. Directs complex questions and problems to more senior staff level.
6. Use of a computer application to log and track inquiries, as well as, to check the status of items that require follow-up or involvement of other parties.
7. Documents customer interactions, records details, complaints, comments and actions taken.
8. Coordinates with other functional areas as necessary.

Experience

2-5 Years

Level

Executive

Education

Diploma

Description :

1. Created behavior driven performance counseling for supervisors to use addressing account specific client metrics.
2. Development of client account "How To" guides for ongoing advisor training.
3. Collaboration with various support departments to develop unilateral "best practices" for utilization by supervisors.
4. Monitoring all aspects of absenteeism, adherence, coaching, and off-line training.
5. Initiation of an expedited customer focused resolution process.
6. Coordinated with the Quality department to design and implement a Coaching Workshop for all account supervisors.
7. Mentoring of fellow account supervisors to excel beyond client performance standards.
8. Career path development of team members' personal and professional growth.

Experience

2-5 Years

Level

Executive

Education

Business Administration

Description :

1. Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
2. Quickly and effectively solve customer challenges.
3. Managed high call volume and met performance benchmarks based on problem resolution, customer service, and call duration.
4. Interface with other departments to provide the best option solutions for customers.
5. Implement selling techniques to recommend other products to customers.
6. Handled product inquiries, customer complaints, billing issues, and payment service request.
7. Key Accomplishments Completed voluntary customer service training to learn ways to enhance customer satisfaction.

Experience

2-5 Years

Level

Junior

Education

Bachelor Of Science

Description :

1. Answered high volume of calls in an inbound call center setting.
2. Checked to ensure that appropriate changes were made to resolve the customers concerns.
3. Kept records of customer interaction and transactions, recording details of inquiries, complaints and comments, as well as actions taken.
4. Recommended improvements, upgrade products, service, and billing methods in order to prevent future issues.
5. Contacted customers in response to inquiries and to notify them of claim investigation results and any plan adjustments.
6. Maintained high customer satisfaction ratings.
7. Skills Used Multitasking abilities, interpersonal interaction and communication, system navigation and the use of Microsoft office (Excel, word, calendars).

Experience

0-2 Years

Level

Entry Level

Education

CDL Class A

Description :

1. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
2. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
3. Provided an elevated customer experience to generate a loyal clientele.
4. Routinely answered customer questions regarding merchandise and pricing.
5. Asked open-ended questions to assess customer needs.
6. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
7. Bagged, boxed or gift-wrapped sold merchandise per customer's request.
8. Determined customer needs by asking relevant questions and listening actively to the responses.

Experience

5-7 Years

Level

Consultant

Education

Cosmetology

Description :

1. Handle customer inquiries, complaints, billing questions and payment extension/service requests.
2. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
3. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.
4. Managed a high-volume workload within a deadline-driven environment.
5. Resolve an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
6. Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
7. Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.

Experience

7-10 Years

Level

Management

Education

Psychology

Description :

1. Worked within the Car finance department and was responsible for handling a wide variety of motoring e.g.
2. car, motorcycle and caravan finance operations.
3. Responsible for taking payments using banking systems, and several banking applications Processing of settlement figures; processing and dispatch of statement of account and processing direct debit mandate.
4. Equally handled customer complaints and queries, redress calculations and writing bespoke letters of redress.
5. Devised and disseminated strategic approaches to achieving targets in relation to productivity and quality.
6. Researched industry competitors and compiled detailed analysis for presentation at monthly service review meetings.
7. Investigated and resolved all customer inquiries, issues and complaints in a timely and empathetic manner.

Experience

2-5 Years

Level

Executive

Education

M.A. In Communications

Description :

1. Provided effective resolution to customer queries about their energy (electric or gas) accounts in an effective, efficient, and courteous manner.
2. Provided guidance and support on a range of company products and services.
3. Selected Contributions: Conferred with customers by phone to process service orders for move-in, discontinuance, transfer, or change in service.
4. Handled electric and gas call outs during hurricanes and other emergencies.
5. Entered data onto computer system, either while on the phone with the customer or after (wrap up) as part of service.
6. Excellent keyboarding skills with a keen eye for detail.
7. Listened to customers and determined best possible solution.

Experience

5-7 Years

Level

Executive

Education

Bachelor Of Science

Description :

1. Made reasonable procedure exceptions to accommodate unusual customer requests.
2. Provided accurate and appropriate information in response to customer inquiries.
3. Demonstrated mastery of customer service call script within specified time frames.
4. Built customer loyalty by placing follow-up calls for customers who reported product issues.
5. Properly directed inbound calls in phone queues to improve call flow.
6. Addressed customer service inquiries in a timely and accurate fashion.
7. Maintained up-to-date records at all times.

Experience

7-10 Years

Level

Management

Education

Customer Service

Description :

1. Responded to high volume of inbound calls daily, up to 100, primarily from existing customers to address needs, such as educating on products and pricing, scheduling bookings, and establishing trace inquiries for lost shipments.
2. Served as a liaison between customer and sales representative.
3. Promoted DHL Express services and products to all callers.
4. One of a few in this metric-driven call center environment to receive promotion to Inside Sales Executive based on strong performance, including capturing a high volume of sales leads.
5. Contributed to new business, conducting initial qualifying process with inquiries, opening accounts, and submitting leads to the appropriate team.
6. Execute letter of agreement and facilitate account setup.
7. Remained calm and provided helpful service to address customer issues, problem solve and deescalate situations by investigating concerns, such as late shipments, and identifying solutions.
8. Managed variety of database and web-based programs to provide timely responses to customers.

Experience

5-7 Years

Level

Executive

Education

Diploma