The Customer Service Analyst analyses the queries, doubts, issues, and problems of the customers. A Customer Service Analyst handles the Customer Service Department by assisting and giving recommendations to enhance the productivity levels, analyze and recommend solutions to improvize productivity, improve customer satisfaction levels, the other key responsibilities for this job role include – supervising, direct dealing with customers, troubleshooting problems, resolving customer issues and satisfying the customers.
The minimum educational requirement needed to make a career in this line is to possess a Bachelors Degree; however, companies look out for best Customer Service Analyst Resume Sample which has chief skills like – sound communicative traits, Core proficiency in customer service & management, robust Computer knowledge and Data analysis experiences apart from a Graduation Certificate.
Objective : 4+ years of experience as a Customer Service Analyst. Develop and analyze business performance reports daily providing interpretations of performance deviations and anomalies. Very detail oriented and analytical with extensive experience creating weekly and executive dashboards.
Skills : Windows XP, 7, 8, 2010, Microsoft Office Suite (Excel, PowerPoint, Outlook, Microsoft Word) And Lotus Notes Financial/Reporting Applications/Tools: Excel Pivot Tables, & Macros, SAP, SAP R/3 Production (RPO), Development (RDO) & (RD1), And Testing (RQO) & (RQ1), SAP Inventory Management, And SAP Warehouse Management.
Description :
Performs, triages, researches and documents result in too complex value modifier (VM) inquiries that other CSAS(customer service analysts) cannot address.
Ensures through different runs of the provider priority files verifying if there are any changes to the providers' value modifier (VM).
Expedites answers for high-priority inquiries and informal requests from providers, medical organizations, and other entities of the executive, legislative, and judicial branch of the federal government, as directed by cms.
Using remedy to document tickets, following all standard operating procedures (sops).
Developing a quality audit (QA) program to monitor help desk calls that are handled by vendor CSAS.
Establishing a platform for the PV program in knowledge management database for team utilization, monitoring, maintenance and storage of PV HD articles.
Maintaining scripts and input into the knowledge management database for CSAS to use for assistance with responses to help desk calls.
Performing weekly calibration calls to ensure the accuracy of standard call auditing processes.
Create and sent report daily to 3rd party vendor for tracking and monitoring of 3rd party vendor tickets and responses.
Creates and sends PV executive dashboard weekly to internal and external clients.
Monitors ticket aging daily and update ticket aging report biweekly which is used to monitor tickets from inception through to resolution.
Experience
2-5 Years
Level
Junior
Education
Associate
Customer Service Analyst I Resume
Summary : More than 8 years of experience as a Customer Service Analyst. I have successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in.
Skills : Microsoft Excel, WordPerfect, Microsoft Word, and Microsoft Office PowerPoint, Salesforce, Ability to Train, Motivate And Supervise, Excellent Verbal And Written Communication, And Typing 60 Wpm.
Description :
Contributes to customer service, billing support, and business retention to advanced commercial customers in the middle market sector. The CSA is an important resource within the frontier that provides the customer with easy access and maneuverability through our organization.
Assist/support advanced middle market commercial customers via phone.
Internal teamwork with other partner groups (call center, contract administration, operations, engineers etc. ) to resolve customer problems and strive to achieve complete customer satisfaction.
Providing customers with contacts and escalation list of frontier back offices.
Assessing customer communication service needs and recommending solutions.
Addressing and facilitating the resolution of customer billing, service order, and account concerns.
Referring customers with more basic requests for moves/add/changes to call center representatives.
Contacts the business customer within 24-48 hours after the order is placed to introduce themselves, explain installation steps, and set expectations.
Experience
7-10 Years
Level
Executive
Education
BBA
Customer Service Analyst I Resume
Headline : 6 years of experience as a Customer Service Analyst is now looking to establish a new job relation and increase professional growth alternatives in accordance with the company necessities and the responsibilities involved.
Skills : IBM AS/400 BPSC, Inventory Control And Cost Reduction, Unwanted Material Control, Lean Manufacturing, Kaizen (rapid Improvement Processes), Strategic Purchasing, Warehouse Cycle Counting, Internal Auditing, Kanban Replenishment, Vendor Consignment, And Lean Six Sigma.
Description :
Maintains data in the client system 100% and measure customer satisfaction.
Requisition and maintain inventories of materials or supplies necessary to meet production demands.
Interacts with production/buyers/planners for follow up of customer orders.
Interacts with warehouse personnel to ensure prompt delivery and/or tracking of parts for customer orders.
Processes daily receiving/shipping order by home and connect with our internal system.
Implements cost reduction strategies, sales and margin improvement, teambuilding, and training.
Maintain the pc portal of Mopar having a scorecard of 100% in our answer of deliveries on time.
Support customers Mopar Chrysler GM BMW, and perform direct feedback in order to meet the specifications of the customer.
Confer with department supervisors or other personnel to assess progress and discuss needed changes.
Experience
5-7 Years
Level
Executive
Education
BS
Customer Service Analyst III Resume
Summary : Customer Service Analyst with 20 years of extensive experience, having expertise in providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
Skills : Credit Analysis, Customer Service, Operations, Training, Business Development, Relationship Management, Business Analysis, Multi-Tasking, Management, Customer Service, Patient Care, Patient Scheduling, Human Resources, Scheduling Appointments, And Insurance.
Description :
Analyzed, set up, and reviewed various mandatory corporate actions. Assisted clients with the setup and processing of voluntary corporate actions and reviewed the actions processed.
Reviewed mandatory corporate actions before and after global processing for accuracy. Supported securities pricing (equities, bonds, and options), mortgage securities factor data, benchmark indices, stock splits, and cash dividend processing.
Assisted clients with securities set-up issues and with creating custom reports for internal controls.
Set up, reviewed, modified, and tested Unix control jobs for individual clients to meet specific requirements.
Researched production and client issues to correct errors and identify areas where additional controls were needed to optimize processes and improve quality and efficiency. Made appropriate recommendations to management for such improvements.
Reviewed and updated documentation to meet the team, client, and management needs.
Provided training for internal associates and clients on functions and processes.
Experience
10+ Years
Level
Management
Education
BM
Customer Service Analyst I Resume
Summary : 12+ years of experience as a Customer Service Analyst, expertise in administrative, supervisory and training in office, printing and retail environments, ability to work independently or in a team setting Proficient in Microsoft Office and excellent adaptability to new software Excellent telephone, customer service, and people skills.
Skills : Multi-Tasking, Management, Customer Service, Patient Care, Patient Scheduling, Human Resources, Scheduling Appointments, And Insurance Verification.
Description :
Implemented digital print-on-demand program for west coast customers allowing faster production and delivery of orders.
Set-up and maintained new west coast customer digital print-on-demand accounts.
Provided problem-solving assistance for customers using specialized product order software.
Assisted the sales team with the determination of the best method for the production of their customers' product.
Ensured the business card unit provided satisfactory customer service to all customers.
Provided pricing quotes to direct the customer to a most effective product to meet their needs.
Trained customers and employees on the specialized print-on-demand and form software used for ordering forms.
Experience
10+ Years
Level
Senior
Education
BJ
Customer Service Analyst Resume
Objective : 3+ years of experience as a Customer Service Analyst. An accomplished and results-driven professional, offering verifiable success in warehouse operations, order fulfillment and distribution; production, scheduling and customer service.
Skills : Microsoft Applications, AS-400, SAP, Lean training, Customer Service, Team Building, Team Player, Adaptability, Inventory Management, Order Management, And Problem Resolution.
Description :
Providing superior day to day customer service and supply chain management every day.
Managing the complete order to bill process for customer orders from receipt to invoice generation ensuring accurate deal, price and terms of sale application, timely invoicing.
Ensuring customers are ordering appropriate quantities, sourcing from the correct locations, shipping efficiently and maximizing truckload capabilities.
Capturing and manage day-to-day supply chain efficiencies for the customer.
Developing effective relationships with internal customers (i.e. Sales, particularly with CBMS and planners, sales finance, operations and client services ).
Ensuring ongoing adherence to all policies, procedure, and processes so that the results will satisfy any audit review.
Working with national claims center to resolve issues and improve execution of national claims processes.
Responsible for developing professional relationships with the customer's organization to resolve issues and leverage process improvements.
Experience
2-5 Years
Level
Junior
Education
BM
Customer Service Analyst II Resume
Summary : Customer Service Analyst with 17 years career experience in helpdesk environments. Highly adept in systems analysis, diagnostics and troubleshooting, and conflict resolution. Exhibits excellent organizational and problem-solving skills. Works well in team environments and displays a strong work ethic.
Skills : Email Configuration, Fiber Optics Technology, LANs, Fiber Optic System Concepts, Microsoft Office, Customer Service, LAN/WAN Configuration, Routers, Switches, Wireless Mobile Devices, Cabling, Antivirus, Telephony Back Up, Microsoft Office Suites, DNS, And TCP/ IP.
Description :
Working as the initial point of contact for maintenance and provisioning of inquiries from internal and external customers concerning fiber voice, data, and/or video services.
Answering incoming calls from internal and external customers regarding voice, data and video services.
Create tickets to offline as well as outside departments to resolve order or trouble issues with service.
Working with multiple operating systems(XP, Vista, 7/8, OSX etc ) and devices(tablets, laptop, desktop etc ).
Providing home and office network equipment support including pc configuration, router. Switch and email configurations.
Providing home jack, wiring, and network equipment support to customers.
Operate a pc/data terminal to maintain the status of service orders and trouble reports in various operations databases.
Extensive knowledge of communication networking components such as routers, LAN topology, Ethernet network interface cards as well as windows and Macintosh hardware and software.
Strong understanding of broadcast and on-demand television and video systems.
Experience
10+ Years
Level
Senior
Education
IT
Customer Service Analyst I Resume
Summary : 12+ years of experience as a Customer Service Analyst is now seeking to obtain a position that will allow me to fully utilize my strong leadership abilities, innovative organizational and administrative skills.
Handling major clients such as Citibank, DSNB, one main financial, capital one, capital one auto finance.
Working for a high volume call center while adhering to all FDCPA regulations, compliance laws and procedures to ensure the best quality performance for the client, consumer experience, and the company.
Analyze and summarize issues in order to prepare appropriate solutions to respond effectively to the consumer.
Providing professional and courteous service within the department and client standards.
Excellent communications skills that include abilities to convince, negotiate, listen and converse articulately.
Highly skilled at controlling activities i.e. To maintain consistency between planning and execution of activities.
Maintaining history records and related documentation for future reference.
Experience
10+ Years
Level
Senior
Education
AA
Customer Service Analyst Resume
Summary : Customer Service professional with 8+ year of experience, having strong interpersonal and organizational skills, and the ability to communicate effectively. Achievement in generating excellent customer satisfaction as evidenced by the high level of retention, referrals and repeat business.
Skills : Microsoft Word, Excel, PowerPoint, Metavante, Outlook, E-purchase, EURC, VLS, FSD, Forklift Operator, OpenVMS, Customer Service, And Security.
Description :
Providing superior customer service in the commercial bank for entities with annual revenues of $20 million to $100 million.
Expertise with internal JP Morgan systems such as client central, customer assist and service portal.
Ensuring customer satisfaction and retention through timely follow-up and resolution of issues.
Resolving customer issues utilizing service partners to assist with research, inquiries and error resolution.
Coordinate weekly 1 on 1 with assigned rm to review activities, identify priorities and set customer appointments for rm.
Identify and submit referrals to appropriate source leveraging the rm customer profile report and other tools/resources.
Follow established protocols around operational procedures and ensure adherence to compliance and risk requirements.
Client facing with all new customers and, as appropriate, existing customers, reemphasizing service options.
Make sure all financial monitoring and collateral exceptions are updated and verified for eligibility.
Follow established protocols around operational procedures and ensure devotion to compliance and risk requirements.
Experience
7-10 Years
Level
Executive
Education
BBA
Customer Service Analyst I Resume
Summary : Dependable, enthusiastic worker with more than 13 years of experience as a Customer Service Analyst seeking an administrative assistant position. Self-starter, dedicated to achieving high-quality results.
Skills : Proficient In Microsoft Office 2003 And 2007, File Maker Pro, Windows OS. Excellent Written And Oral, Bilingual, Read, Write And Speak Spanish, And Certified Customer Service Analyst.
Description :
Provided tier 1desktop technical support for approximately 18,000 employees.
Coordinated, diagnosed, and troubleshot incident tickets for sap, people soft (Oracle), grade speed, parent portal, and Microsoft Outlook.
Responsible for creating requisitions, out of town travel and mileage in sap.
Provided basic training to teachers on the enterprise student information system.
Helped with the transition to a new database to input grades and attendance chancery.
Responsible for verification of information provided by vendors and customers.
Duties included coordinating schedules and meetings, filing, office communications, and answering the phone.
Participate in a culture of continuous improvements by actively engaging in company initiatives to improve and streamline the overall process.
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