A Customer Service Area Supervisor undertakes responsibility for overseeing, leading, and training the company’s service staff. The job description entails investigating and solving products and service complaints. Other associated duties are listed on the Customer Service Area Supervisor Resume as – overseeing and assessing customer service staff activities, providing regular performance feedback, assisting customer service staff with duties where required, training staff in areas of customer service and company policies, managing cashier coverage, and customer flow, monitoring and authenticating returns, exchanges and voids; investigating and solving customer service complaints; and performing additional duties as needed.
The most sought-after skills for the post include – proficient knowledge of customer service, and standard office practices, and procedures; strong people skills, excellent phone etiquette; outstanding communication skills, and the ability to work shifts. Formal education beyond a high school diploma is not mandatory, however, work experience is strongly desired.
Summary : An energetic Customer Service Area Supervisor professional with years of experience in high-level supportive roles and brilliant customer relation skills. A focused manager who excels at prioritizing, completing multiple tasks and following through to achieve goals. Seeking a position in a reputed organization to enhance my abilities.
Skills : Management, Human Resources, Cash Management, Communication, Microsoft Office, Payroll, Customer Service, Team Management, Scheduling.
Description :
Participated in E3 shifts such as Manager on duty.
Engaged all customers with a smile and day Hi, Engage with customers and offer assistants finding items or merchandise throughout the store.
Taken call- offs, run teams to ensure task duties are being accomplished.
Coached and mentored sales associates in excellent customer service skills.
Explained store policy, procedures to new associates as well as the general public.
Ensured that associates are following corporate policy in day to day operations.
Openned cash registers and do daily balance and deposit.
Experience
10+ Years
Level
Senior
Education
MS
Customer Service Area Supervisor Resume
Objective : Responsible for Supporting cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
Skills : Account Manager, Customer Service.
Description :
Supervised and assisted in scheduling the stores Point of Sale (POS)/Customer Service Desk (CS) teams.
Responsible for training and follow-up to ensure each associate is working within policies and procedures and lead by example implementing Kohls Service Standards.
Responsible for all cash office functions, ensuring that credit standards are communicated and credit goals are achieved.
Certified Trainer Schedule all associate training, track training hours, facilitate orientation classes, monitor training to ensure associates are receiving required programs and communicate to management staff.
Train selected new associates to become certified to train orientation and excellence in customer service training classes, communicate with management team regarding training issues and hiring board.
Maintained all associate files according to human resources guidelines on training.
Greeted all customers, assist customers in a friendly and courteous manner and effectively respond to questions and requests.
Experience
2-5 Years
Level
Executive
Education
BS
Customer Service Area Supervisor Resume
Objective : Experienced account manager with extensive sales, account management and management experience. Excellent interpersonal, communication, and analytical skills. Ability to listen attentively, communicate persuasively, and follow through with tasks diligently.
Skills : MS office, Written Skills.
Description :
Stored keyholder/held alarm code to building.
Supervised, coached and worked closely with no less than 20 and up to 50 employees on a daily basis.
Oversaw relationship-building with all staff, including management.
Interacted in a friendly, energetic and positive manner both face-to-face and over the telephone with customers, consistently ensuring unmatched customer service.
Oversaw store's cash office.
Oversaw entire store's computer/register maintenance and repair.
Resolved escalated customer complaints.
Experience
2-5 Years
Level
Junior
Education
Bachelor Of Arts In English
Customer Service Area Supervisor Resume
Summary : A highly energetic, driven, experienced retail associate and manager of over 25 years within multiple departments. With that said, it is my objective to not only meet set goals but to exceed them as well as to consistently improve and develop a diverse team. Moreover, it is my desire to provide the best possible experience for the customer in an environment that is friendly, convenient, and exciting.
Skills : Planning Skills, Interpersonal Skills.
Description :
Determined source(s) of issues and took initiative to identify and resolve them.
Recommended solutions to avoid future occurrences.
Resolved customer issues within company standards.
Trained associates to properly operate the cash register, offer and process applications for credit.
Corrected register issues efficiently.
Coached and counselled associates when necessary based on company productivity goals.
Interpreted, directed and led capacity and merchandise directives.
Experience
10+ Years
Level
Senior
Education
MS
Customer Service Area Supervisor Resume
Headline : To obtain a position in Customer Service Area Supervisor or a related field where my training, background and understanding of social interactions can help improve customer satisfaction and loyalty in a company establishment.
Responsible for driving credit/email standards and achieving store goals.
Ensured all customers are provided great customer service and a highly satisfied experience following company standards and policies.
Facilitated orientation and training classes for all new associates to the company.
Executed opening and closing store duties to prepare the store for customers and associates.
Assisted and supervised in efficient and accurate processing of customer transactions.
Demonstrated strengths in effectively resolving customer questions and requests through problem solving and active listening.
Maintained a high level of leadership and presence to better aid POS and customer service associates.
Experience
5-7 Years
Level
Junior
Education
Bachelor Of Arts
Customer Service Area Supervisor Resume
Objective : Ability to balance priorities and projects, while meeting deadlines and follow through on commitments Proven track record of increasing sales and profits.
Skills : Bookkeeping, Type 45 Wpm, Word Processing, Management.
Description :
Trained employees on point-of-commerce machines and proper legal credit solicitation.
Audited and maintained technology for readiness.
Managed inventory handling procedures to prevent and minimize loss.
Prioritized demands with a do, delegate or delay tasking model.
Determined team member strength for role adjustment to maximize efficiency.
Recognized individual associates in the moment for exceptional work.
Communicated clear expectations with team members.
Experience
2-5 Years
Level
Executive
Education
Associates In Arts
Customer Service Area Supervisor Resume
Headline : An exceptionally organized and dedicated individual who excels at multi-tasking and prioritizing responsibilities. Capable of working individually, as well as in a group setting and have proven a ability to quickly learn industry specific technology and terminology. Currently seeking an entry-level position with the potential to learn and grow within the organization.
Served as E3 to ensure a positive and compelling customer experience.
Observed associate performance and provide feedback.
Assigned tasks and guides workflow.
Oversaw daily functions of the cash office, cash balancing, change orders, supplies, and over/short research.
Maintained cleanliness and organization of the registers and service desk areas.
Authorized voids and other transactions as needed.
Delivered the highest level of customer service.
Experience
5-7 Years
Level
Executive
Education
Associates Of Arts
Customer Service Area Supervisor Resume
Headline : Results-oriented Customer Service Area Supervisor with a diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Team management Meticulous attention to detail Talent development Focused on customer satisfaction Training and development Skilled multi-tasker Scheduling Deadline-oriented.
Skills : Microsoft Office, Quickbooks, POS.
Description :
Opened and closed the store, which included counting cash drawers and making bank deposits.
Maintained visually appealing and effective displays for the entire store.
Educated customers on product and service offerings.
Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Completed floor replenishment to guarantee size availability and promote customer satisfaction.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Built and maintained effective relationships with peers and upper management.
Experience
5-7 Years
Level
Junior
Education
High School Diploma
Customer Service Area Supervisor Resume
Objective : Customer Service Area Supervisor with 4 years of experience in Conducting regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible and keeps up to date on all OSHA and other safety-related laws and requirements to ensure community compliance.
Skills : Customer Service, Communication Skills.
Description :
Participated in hiring process including interviews, evaluation and assessment.
New hired orientation including company policies, benefits and paperwork.
Led the training effort and ensures all needed training is delivered.
Determined source of issues and takes initiative to identify and resolve them.
Managed sales floor associates to meet and exceed Customer Service occurrences.
Supervised the credit solicitation effort of the associates to achieve store goals.
Collected and processed various forms of payment from customers following all policies and procedures as an act of loss prevention.
Experience
2-5 Years
Level
Junior
Education
MS
Customer Service Area Supervisor Resume
Headline : To achieve a full-time Customer Service Area Supervisor position in an environment where I will best be able to utilize my strong financial skills, superior computer knowledge, and excellent customer service skills.
Skills : Customer Service Experience, Typing 50+ Wpm, Supervisor Experience And Keyholder In A Big Box Retail Environment, Knowledge Of MS Word, Excel, And Powerpoint.
Description :
Supervised and trained staff of 80 customer service associates.
Addressed customer issues and monitoring the return process.
Opened and closed of the store as well as cash office and registers.
Trouble shoot and corrected hardware and software issues at point of sale terminals.
Followed corporate initiatives in response to customer service surveys.
Created a positive corporate culture, being approachable for associates in handling store issues.
Provided training and monitoring of proper check cashing procedures to reduce loss due to common errors.
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