Customer Service Assistant Resume
Objective : Customer Service Assistants (CSAs) are responsible for handling customer service calls, sales calls, and general administrative duties. Responsible for taking orders, processing payments, and providing customer service.
Skills : Bilingual in Hmong and English, Customer Service.
Description :
- Provided excellent customer service and support in the paint department.
- Worked as a team member performing cashier duties, product assistance, and cleaning.
- Prevented store losses using awareness, attention to detail, and integrity.
- Computed accurate sales prices for purchase transactions.
- Prepared and sold a broad range of customized merchandise to individuals and commercial accounts.
- Expressed appreciation and invited customers to return to the store.
- Assisted customers with store and product complaints.
Experience
2-5 Years
Level
Junior
Education
Computing
Customer Service Assistant Resume
Objective : Seeking a position as Customer Service Assistant professional offers challenging responsibilities with the opportunity for growth and advancement. Ability Summary I have extensive experience in the applied field, skills, detox advocate, corrections and community development. I am hardworking, loyal and dedicated employee. I work well with others, dependable, also able to work independently with minimal supervision.
Skills : Microsoft Office Suite, Database Management, Customer Service Skills.
Description :
- Resolved conflicting and complex issues on shipments.
- Maintained and managed customer files and databases.
- Ensured dispatching and shipping of customers' goods are met on time.
- Implemented company policies and procedures.
- Organized and scheduled customer orders to the appropriate branch.
- Understood customer requirements so as to provide appropriate clarifications and solutions.
- Scheduled both local and long-distance customer deliveries.
Experience
2-5 Years
Level
Executive
Education
Liberal Studies
Customer Service Assistant Manager Resume
Objective : Systematic, organized and committed professional, demonstrating highest level of confidentiality, customer service and professionalism, looking for an opportunity in Human Resources.
Skills : Power Tools, Customer Service.
Description :
- Reviewed new customer applications for compliance with company policy and requirements.
- Applications included auto and home loans, checking and saving accounts, and debit cards.
- Worked with a cross-functional team to accurately enter customer applications.
- Responsible for daily cash, credit, and other transactions.
- Worked closely with customers to resolve any issues related to accounting applications and transactions.
- Worked independently and efficiently in other projects assigned on a daily basis.
- Conducted customer survey and provided feedback to Senior Management in order to aid improved customer service experience.
Experience
0-2 Years
Level
Entry Level
Education
MBA In Human Resource Management
Scheduler/Customer Service Assistant Resume
Objective : To obtain a position as a waitress where I can utilize my experience and skills to provide excellent customer service. Ability Summary Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Collect payments from customers. Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff. Prepare checks that itemize and total meal costs and sales taxes.
Skills : Microsoft Office, Computer Hardware, Computer Repair, Customer Service, Windows.
Description :
- Provided daily inbound sales support from potential customers solicited through advertisement.
- Gathered and verified data from customers to promote marketing initiatives.
- Conducted client and market surveys to identify areas of improvement for the organization.
- Demonstrated a strong sense of urgency to ensure customer satisfaction and retention.
- Made sure my individual weekly quota was reached to help with my team succeeding as a team for our monthly goals.
- Used Processing phone calls in a call center setting.
- Created quarterly reports for senior management outlining the accuracy of transactions.
Experience
2-5 Years
Level
Executive
Education
Diploma
Inventory And Customer Service Assistant Resume
Objective : Management and Training Experience. Customer Service Experience. Word Processing. Mail Sorting and Distribution Experience. Office Automation. Cash Handling Experience. Account Retention and Collections Experience. Accounts Payable and Receivable.
Skills : Microsoft Office, Adobe suite, AutoCAD, Solidworks.
Description :
- Responsible for the completion of retail business transactions and for the management of hospitality services.
- Accomplished successful merchandising of promotional items which resulted in sales growth for various departments.
- Experienced in cash handling and report compilations.
- Responsible for the collection of delinquent accounts and the retention of possible close-outs.
- Prepared daily sales reports and completed bank deposits.
- Managed vault operations, including mail, counter and miscellaneous payments.
- Responsible for recruiting and retaining new members.
Experience
0-2 Years
Level
Entry Level
Education
Diploma
Customer Service Assistant(Corporate Services) Resume
Objective : Highly organized and meticulous Administrative Assistant with experience in corporate office settings offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability.
Skills : Microsoft Office, Organizational Skills.
Description :
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described products to customers and accurately explained details and care of merchandise.
- Politely assisted customers in person and via telephone.
- Provided an elevated customer experience to generate a loyal clientele.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
- Provided ongoing guest service, including giving fashion advice.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Customer Service Assistant I Resume
Objective : A highly motivated professional, experienced in customer service and the ability to multi-task efficiently with minimal supervision. I have excellent written and verbal communication skills. Knowledgeable in various computer programs (Office, excel, word etc ).
Skills : Customer Service, Managing Skills.
Description :
- Provided customer service and assistants to patrons.
- Established and identified prices of goods weighed fruits and vegetables using electronic scales.
- Received, transported and restocked grocery store items while maintaining displays and out of date merchandise.
- Keyed in and scanned the prices of merchandise to determine total of groceries.
- Completed various cash and credit transactions using electronic cashier system.
- Wrapped and bagged merchandise and grocery items.
- Stocked merchandise on shelves and maintained clean and orderly checkout area.
- Maintained the ability to safely push or pull from 40-75 pounds.
Experience
2-5 Years
Level
Junior
Education
Diploma
Front End Customer Service Assistant Resume
Headline : Assistant customer service managers usually play the role of a front man. They face customers or consumers who are either complaining or raving about their product and services.
Skills : Medical Administration, Multitaking.
Description :
- Assisted customers/tenants in person and via telephone.
- Handled daily heavy flow of paperwork and cooperates with the on-site manager on invoicing services provided by the various vendors at the property, showing vacant units, dealing with the processing of the incoming credit check applications.
- Communicated with vendors regarding their processed invoices for payment.
- Promptly responded to general inquiries from tenant via phone, e-mail and fax.
- Processed daily invoices and billed renewed invoices to each vendor.
- Assisted customers/tenants with daily maintenance work orders and or their complaints.
- Provided customer service during an average of 60 calls per day by answering customer inquiries, assisting with tenant problems and providing them with the proper information needed about current and vacant units.
Experience
5-7 Years
Level
Executive
Education
Diploma
Customer Service Assistant (PT) Resume
Objective : Manager with fifteen years successful experience in increasingly responsible positions in customer service, inside sales and warehouse management in garment manufacturing industry. Major strengths include: planning/organizing, problem solving and communication.
Skills : Bilingual English/Spanish, Microsoft Office.
Description :
- Received and delivered new orders to data processing for entry.
- Checked inventory and keyed stock orders into system.
- Received and made changes to orders, delivered changes to all necessary departments to communicate change.
- Worked with production department to help meet shipping deadlines.
- Proactive approached in reviewing reports for production shortages long before shipping cancellation dates.
- Alerted sales people of shortages before orders were confirmed.
- Proofread purchase orders for discrepancies.
- Oversaw the productivity of the price ticket department.
Experience
2-5 Years
Level
Executive
Education
Diploma
Customer Service Assistant Director Resume
Objective : Senior Technical Education Software Trainer and Medical Software Customer Service Representative with 15+ years' experience diagnosing, resolving and training technical/customer issues for physician practice groups. Strengths include an understanding of medical practice operations, knowledge of health care technology, problem solving, troubleshooting, establishing resource relationships, training providers, office staff and management on-site or in remote web-based sessions.
Skills : Great customer service, Interpersonal Skills.
Description :
- Confered with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Checked to ensure that appropriate changes were made to resolve customers' problems.
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Completed contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Referred unresolved customer grievances to designated departments for further investigation.
- Determined charges for services requested, collect deposits or payments, or arrange for billing.
- Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Experience
0-2 Years
Level
Entry Level
Education
Bachelors Of Science
Checker/Customer Service Assistant Resume
Objective : Bookkeeper with extensive experience in legal collections and recovery, with a solid understanding of legal procedures and legislation. Proficient with a wide variety of software applications, including QuickBooks and custom accounting software. A highly motivated sales associate with extensive customer service and sales experience. Performance-driven who is skilled in creating marketing plans and leading successful product launches, promotions, and development.
Skills : Microsoft Office, Excel, Access.
Description :
- Created strategies to develop and expand sales of services to existing customers which resulted in an increase in annual revenue.
- Documented all customer inquiries and comments thoroughly and quickly.
- Responded to all customer inquiries thoroughly and professionally.
- Answered customer questions about product availability and shipment times.
- Recommended new products to customers, resulting in an add-on business.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Science
Customer Service Assistant/Collector Resume
Summary : Utilizing personal computer and MS Office software to perform clerical and administrative duties in the preparation of memorandums, reports, spreadsheets, presentations, registration and check-in procedures, etc.
Skills : Quickbooks, Microsoft Office, Account Management, Data Entry, As400.
Description :
- Appointed as Exchange Head for Commission on Election; Approving Officer of Two Cooperatives.
- Preparation of Monthly & Year-End Reports, Transaction Encoding, Bank Statement Reconciliation.
- Budgeting and Inventory and Review and presentation of monthly financial statements.
- Reconciled billing transactions in accordance with company procedures, data encoding recommended for solutions.
- Monitored exchange accounts receivable and overall collection performance including sub-exchanges through ICMS/AS400 system and provided recommendations to improving collection efficiency.
- Provided a simplified summary of final accounts using Excel.
- Prepared and analyzed of Exchange Aging of Accounts.
Experience
10+ Years
Level
Senior
Education
Bachelor Of Commerce In Accounting
Customer Service Assistant I Resume
Objective : Creative and versatile in devising, developing, implementing, and managing strategic test standards to deliver expected results. Strong analytical skills in identifying test requirements and test processes for software enhancements down to component-level technology validation. Proficient in test planning and test case design. Recognized as a thorough, efficient, and organized software tester. Goal-oriented and highly accountable accomplished professional with a strong work ethic and dedication.
Skills : Test Analysis, Test Strategy, Test Planning, User Acceptance Testing, Regression Testing, Software Quality Assurance, Defect Management, Customer Service, Communication.
Description :
- Assisted diverse clientele, addressing questions and concerns, to satisfy company policies and procedures.
- Used computerized tracking systems to schedule and coordinate orders.
- Handled multi-line telephones, taking and processing more than 100 orders daily.
- Answered customer questions on product information for various product lines.
- Worked independently and successfully to meet department quotas.
- Resolved problems by using proven skills to calm tense situations.
- Provided support for management which required strong organizational and communication skills.
Experience
2-5 Years
Level
Executive
Education
Diploma
Customer Service Assistant III Resume
Summary : An effective leader, skilled in enlisting the support of all team members in aligning with the project and organizational goals. Core Qualifications Quick learner Customer- and service-oriented Computer proficient POS systems Microsoft Office Cash handling accuracy Training and development Excellent communication skills Listening skills Written and oral communication skills Reading comprehension skills Energetic self-starter.
Skills : Microsoft Office, Customer Service.
Description :
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Developed effective relationships with all call center departments through clear communication.
- Addressed customer service inquiries in a timely and accurate fashion.
- Demonstrated mastery of customer service call script within a specified timeframe.
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
- Built customer loyalty by placing follow-up calls for customers who reported product issues.
- Developed process improvements to enhance efficiency and effectiveness of interdepartmental call center operations.
Experience
10+ Years
Level
Senior
Education
Leadership Training
Customer Service Assistant Resume
Objective : Building long-term customer relationships and advised customers on purchases and promotions.Worked within various teams to ensure outstanding service, and also Guaranteeing positive customer experiences, and resolved all customer complaints.
Skills : Customer Service Skills, Problem Solving Skills.
Description :
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Bagged sold merchandise per customer's request.
- Assisted customers with food selection, inquiries and order customization requests.
- Developed reputation as an efficient service provider with high levels of accuracy.
Experience
0-2 Years
Level
Junior
Education
Some College
Customer Care Assistant Resume
Headline : Several years experience in customer care and general office procedures; possess knowledge of principles of basic management and organization. Demonstrated ability to communicate at all organizational levels; able to work effectively as a team member. Fluent in operating standard office equipment including computers, telephones systems, switchboards, calculators, copiers, and facsimile machines. Computer literate, type 55 words per minute and strong ability to multitask.
Skills : Bilingual, Microsoft, Management, Telephone Skills.
Description :
- Provide customer assistance and solutions to complex issues for diverse clientele to help customers calling for service and billing assistance.
- Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.
- Access electronic and paper cataloging systems to look up product information and availability Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
- Responsible for operating telephone switchboard to answer, screen, and forward calls, while effectively providing information, taking messages, and scheduling appointments.
- Strive to perform beyond my role, and volunteer with projects while developing new ideas to achieve more efficient procedures.
- Successfully develop and maintain strong relationships with other departments.
- Manage files and maintain records in a variety of database systems.
- Express the importance of team unity and its correlation with overall success.
Experience
5-7 Years
Level
Executive
Education
Business Administration
Customer Care Assistant/Associate Resume
Objective : Seeking a open position at a company which I can and may grow, and succeed in the company as well in life. I also wish to build upon my skills and better myself as a future employee.
Skills : Apple Or Macintosh Computers, Data Entry Terminal, EMail Software, Graphics Or Drawing Software, Internet Browser, Peripheral Devices, Personal Computers Presentation Software, Spreadsheet Software, Word Processing Software, Language Skills- English Excellent.
Description :
- Answered customer inquiries and resolved customer complaints using standard scripts and procedures.
- Gathered information, researched/resolved inquiries and loged customer calls.
- Communicate appropriate options for resolution in a timely manner.
- Informed customers about services available and assesses customer needs.
- Prepare standard reports to track workload, response time and quality of input.
- Schedule work to ensure accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems.
- Assisted in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.
Experience
2-5 Years
Level
Executive
Education
Fine Arts
Customer Care Assistant/Supervisor Resume
Objective : Expert retail sales professional offering 3 years experience in retail customer service and retail management. Focused on exceeding sales goals. Could multitask in fast pace environments Teamworker Friendly and could get along with people easily.
Skills : Communication skills, organizational skills, time management skills, multitasking skills, leadership skills, problem solving skills, project management skills, typing skills 57 WPM, Microsoft Word PowerPoint, Excel, Publisher, Internet Explorer, e-mail Typing speed: 52 wpm.
Description :
- Effectively managed a high-volume of inbound and outbound customer calls.
- Answered a constant flow of customer calls with up to 100 calls in queue per minute.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously.
- Accurately documented, researched and resolved customer service issues.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Met or exceeded service and quality standards every review period.
Experience
0-2 Years
Level
Entry Level
Education
Customer Service
Customer Care Assistant Resume
Summary : Seeking a Customer Care position where my customer relations experience can be fully utilized to improve customer satisfaction and enhance the company brand name.
Skills : Clerical and Microsoft office suite, and customer service skills.
Description :
- Responds to telephone inquiries and complaints using standard scripts and procedures.
- Gathers information, researches/resolves inquiries and logs customer calls.
- Communicates appropriate options for resolution in a timely manner.
- Informs customers about services available and assesses customer needs.
- Provides functional guidance, training, support and assistance to lower level staff.
- Prepares standard reports to track workload, response time and quality of input.
- Operates several different systems to meet customer needs in timely manner.
Experience
7-10 Years
Level
Management
Education
High School Diploma
