Customer Service Associate Resume
Summary : A dedicated Customer Service Associate who provides exceptional customer service through active listening and problem solving. In my 5 years of customer service I have gained the knowledge of how to best assist all types of people even in the most challenging situations. I am driven to not only meet but to EXCEED all expectations and deliver a positive experience though high quality customer care whether face to face or over the phone.
Skills : Microsoft Office, Customer Service, Administrative Support, Cisco
Description :
- Consistently met and exceeded department expectations for productivity and accuracy levels.
- Described merchandise and explain an operation of merchandise to customers.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Monitored product standards, examining samples of raw products and processing tests, to ensure the quality of all finished products.
- Actively suggested operational improvements to enhance quality, improve production times and reduce costs.
- Check to ensure that appropriate changes were made to resolve customer' problems.
Empathize with the customer as to gain insight to the circumstances they were experiencing.
Experience
10+ Years
Level
Senior
Education
Bachelor of Science
Customer Service Associate Resume
Summary : To have a positive effect on a company by utilizing my leadership, organizational and problem solving skills and to contribute to the growth and success of the company, while providing excellent customer service.
Skills : Microsoft, Word-Perfect, Powerpoint, Excel, E-mail, Most On-line Services, Various Other Office And Desktop Publishing Software, Microsoft Word, Excel, Publisher, Adobe, SAP, WM/PKMS
Description :
- Provide support to accounts by entering orders, returns, tracking shipments, providing stock status reports, problem-solving and providing solutions.
- Submit credit requests for defective product, pricing errors and customer accommodations.
- Ensure product is being delivered to the customer in a timely manner and in adherence to their requirements and specifications work with the shared services team to ensure customer pricing, order requirements and routing are set up correctly.
- Work closely with the merchandising team to assess current stock conditions in canada, enter and coordinate warehouse transfers to fulfill stock needs.
- Trained colleagues in excel, sap and customer service at multiple facilities within the company.
- Create training schedules and guidelines and provide training to new employees on sap and customer service.
- Help assess current processes and develop updated processes, within my team, to improve efficiency and accuracy.
Experience
7-10 Years
Level
Senior
Education
Diploma
Weekend Customer Service Associate Resume
Summary : To obtain a position that will utilize my qualifications, which include over ten years of strong administrative and customer service related experience along with the ability to be productive, dependable, and multitask when necessary. A team player, capable of assuming a variety of responsibilities.
Skills : Customer Service, Management
Description :
- Meeting directly with clients about concerns and bringing forth solutions using quality control and satisfaction initiatives.
- Consistently exceeded performance standards by seeking new ways to improve customer service.
- Arranged via arrivals ensuring a safe arrival and departure of shell and Hines high client.
- Portrays exceptional time-management skills, ensuring to meet weekly and monthly deadlines.
- Processed confidential information quickly and effectively solved client challenges which include following up to ensure remediation.
- Demonstrate a strong record of accomplishment for working collaboratively on cross-functional and cross-culture teams.
- Working in cooperation with their department supervisor and other associates in their department as well as other departments.
Experience
7-10 Years
Level
Senior
Education
Bachelor of Arts
Field Customer Service Associate Resume
Summary : Dedicated customer service representative motivated to maintain customer satisfaction while enhacing the sales and profits for the company's success.
Skills : Windows XP, Vista, Microsoft Office Oracle Financials, Remedy, Microsoft Certified Professional, WDOT Computer System.
Description :
- Assist with billing inquiries and invoices and provide technical support.
- Assist team members who are not cleared with day to day to duties in the dod computer database.
- Help assist in setting up peripheral equipment, hardware, and software whenever needed.
- Billing customers for aged inventory applying terms detailed within contract agreements.
- Customer complaints were entered, ware-houses contacted regarding shipment of stocked inventory as directed by the customer, replenished customer inventory by using usage reports.
- Responsibilities included entering pallet and packaging specifications with requisite and specific Q.C.
- Entered customer orders and updated tiered price schedules utilizing a variety of pricing structures determined by customer pricing agreements.
Experience
7-10 Years
Level
Senior
Education
Bachelor of Arts
Financial Customer Service Associate Resume
Objective : Seeking to expand my experience in customer service within an environment where I am able to thrive and succeed, not only as an individual but within a team geared towards providing an exceptional customer experience for all whom we serve.
Skills : Microsoft Office, Customer Service, Time Management, Cash Handling, Barista, Food And Beverage
Description :
- Assist in the administration of payroll, employee discipline, and scheduling and administrative duties.
- Oversight of cash transactions and bank deposits; respond and to resolve escalated customer service issues.
- An initiated rollout of new enterprise software solution for United and Delta airline reporting and documentation.
- Spearheaded cross-functional initiative to achieve successful dual operations of both United & delta ramp and ticket counter/gate functions.
- Strengthened company's business by leading implementation of excellent customer service and hospitality procedures.
- Trained, coached and mentored staff to ensure smooth adoption of new programs.
Maintained courteous member service at all times while monitoring a smooth flow of members through the registers.
Experience
2-5 Years
Level
Executive
Education
Bachelor of Arts
Customer Service Associate II Resume
Headline : Customer Service Associate is responsible for providing a warm and friendly voice to help our customers with their questions.
Skills : CPR Certified, Registered Medical Assistant, OSHA And HIPAA Compliance
Description :
- Maintain a high level of customer service, resolve any customer complaints, answer phones, send faxes and emails.
- Process customer credit card applications and payments, resolve and answer questions customers have about their credit card.
- Process returns, tender, stage and pull internet orders, handle a customer in-store pickups, process phone orders, and maintain the cleanliness of the customer's environment.
- Achieved getting the most credit card applications and selling the most extended protection plans at my store during a specific time period.
- Cash office- balance cash registers, prepare bank deposit, zero credit & cheeks balance.
- Decreased cash handling discrepancies across the board by increasing tools for employees to follow.
- Efficiently executed daily operations the money center and customer service desk.
Experience
5-7 Years
Level
Executive
Education
Diploma
Customer Service Associate/ Shift Leader Resume
Summary : Experienced, self-motivated professional exemplifying excellent qualifications in teamwork, inventory management and record keeping. Possesses outstanding interpersonal and communication skills. Thrives on challenges. excellent capacity for attention to detail. High achiever. Works well under pressure and in fast paced environments. Excels in both autonomous and team oriented environments. Quick learner.
Skills : Microsoft Word, Excel, PowerPoint, Outlook Strong Communication And Telephone Bilingual- English And Albanian Shpiq Strong Analytical And Detail Oriented
Description :
- Supervised team of front desk associates in four different blt locations.
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Provided direct phone customer service for accounts throughout the continental u.
Performed front end opening and closing tasks; placed, returned or moved product back to their allotted spots in the warehouse.
Experience
7-10 Years
Level
Executive
Education
Liberal Arts
Customer Service Associate (CSA) Resume
Summary : Qualified Customer Service Rep with 3+ years in fast-paced customer service and call center environments. Personable and professional under pressure. Skilled at balancing customer needs and company demands.
Skills : Office Assistant, Construction, Laborer, Computers, Typing, Ten Key, Words, Excel, DOS, And Filing
Description :
- Build customer relationships by providing excellent service and problem resolution.
- Navigate multiple software programs for a customer and work-related needs.
- Improved store sales through positive attitude and knowledge of products.
- Used my strong work ethic and self-motivation help me to go above and beyond what is asked of me on the day to day duties.
- Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments and to solicit the sale of new or additional services or products.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
Responsibilities responsibilities included assisting customers, keeping track of inventory, making cashiers checks, answering and directing all phone calls to the correct party, handling cashiers cash drawers, cleaning and organizing my immediate area.Process 50+ returns and exchanges within an eight-hour shift while ensuring customer satisfaction.
Experience
7-10 Years
Level
Senior
Education
Associate of Arts
Sales/Customer Service Associate Resume
Headline : Experienced customer service representative with quick adaptation and excellent verbal and written communication skills to provide optimal efficiency in a fast-paced work environment. Application of extensive knowledge assists in an informed and pleasing experience for customers, as well as fellow associates.
Skills : Microsoft Office, Word Processor, Answering Phones, Data Entry, Customer Service, Fax, Copier
Description :
- Complies with bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers currency; assisting in certification of proof.
- Maintains customer confidence and protects bank operations by keeping information confidential.
- Record transactions by logging temporary checks, money orders, cashier's checks, and other special services; preparing currency transaction reports.
- Cross-sell bank products by answering inquiries, informing customers of new services and product promotions, comprehend customer's needs; directing customers to a banker.
- Provide account services to customers by receiving deposits and loan payments, cashing checks, issuing withdrawals forms, selling temporary checks, money orders, and cashier's checks, answering questions in person and through telephone calls referring to other bank services.
- Complete special requests by completing safe-deposit box procedures, taking orders for checks, providing special statements, copies, and referrals.
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Obtain and evaluate all relevant information to handle customer products and service inquiries.
Experience
5-7 Years
Level
Executive
Education
Diploma
Customer Service Associate/Authorizer Resume
Objective : Seeking long term employment in an organization where I can grow professionally, utilize my current skills to assist in advancing a business and further enhance my abilities, knowledge and experience to face and overcome the challenges of today's changing work environment.
Skills : Retail, Customer Service, Issued Return Authorizations And Processed Credits And Rebills To Resolve Shipping Discrepancies And Invoicing Errors.
Description :
- Ringing up customers, filing paperwork, handling complaints, pulling orders, handling and creating customer agreements, issuing returns, calling customers, answering phones, transferring calls, and completing phone sales cashier, greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments.
- Consistently listed as top scheduler within the company, averaging 80 appointments scheduled per week.
- Collected register paperwork, stocked registers, cleaned the front end area, and retrieved carts.
- Processed new membership and membership maintenance according to proper departmental procedures for paperwork and the performance of duties.
- Tracked down sources of special products and services to meet customers' special needs.
- Informed customers about sales and promotions in a friendly and engaging manner.
- Provide customer service to approximately 50 customers per day via email and phone by working from a home-based office equipped with phone, high-speed internet connection, and CRM software.
Experience
2-5 Years
Level
Executive
Education
Associate of Arts
Customer Service Associate Team Leader Resume
Headline : I have worked in customer service jobs both in call centers and retail stores. I have had a lot of experience in customer satisfaction along with running different computer systems and point of sale systems. I enjoy working with the public and am a very quick learner.
Skills : Customer Services, Computer , Microsoft Office, Booking Keeping, Internet Explorer, LINUX, Windows OS, Computer Networking, Cash Handling.
Description :
- Support the sales team by providing top quality face-to-face customer care.
- Proof and confirm accuracy on customer sales orders to ensure the correct product is ordered.
- Total daily sales transactions and balance cash, check credit card totals at the end of the day.
- Use basic problem solving and customer service skill in dealing directly with customers to resolve any issues.
- Accomplishments trained other associates and organized guest services including files and cleaning.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Accurately handles customer funds and processes transactions using the pos system.
Assists in maintaining a clean, well-stocked store for customers during their shopping experience.Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
Experience
5-7 Years
Level
Senior
Education
Bachelor of Science
Senior Customer Service Associate/Agent Resume
Summary : Focuses and dedicated bilingual health insurance professional motivated to provide superior service. Planned, developed, supervised, taught, and successfully completed numerous tasks assigned to me in twenty years in the customer service field. Ready to apply the same expertise and principles of hard work in starting a meaningful, productive, and challenging career with a prosperous organization in the field of health care administration.
Skills : Microsoft Office, Quickbooks, Millenium, Schedule Appointments, Inventory Management, Payroll, Customer Service.
Description :
- Provided accurate and appropriate information in response to customer inquiries.Collected customer feedback and made process changes to exceed customer satisfaction goals.Demonstrated mastery of customer service call script within specified time-frame.
- Maintained up-to-date records at all times.
- Ran reports and supplied data to fulfill customer report requirements.
- Formulated and enforced Service Center policies, procedures and quality assurance measures.
- Provided cross training to [number] staff members.
- Trained staff on how to improve customer interactions.
- Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.
Experience
10+ Years
Level
Senior
Education
Master Of Arts
Senior Customer Service Associate/Engineer Resume
Summary : To obtain a position within a company that will allow me to utilize education and work experience for the benefit of the company as well as for personal growth and professional advancement.
Skills : Adobe InDesign Adobe PageMaker Adobe Photoshop Adobe Illustrator Adobe Dreamweaver, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Outlook .
Description :
- Assisted new and existing customers with opening checking, savings, and commercial accounts.
- Recognized and processed referral opportunities of various types of consumer lending and investing applications.
- Identified financial goals of customers and provided guidance to suit their individual banking needs.
- Communicated promotional offers and incentives to achieve individual monthly and quarterly sales goals.
- Processed routine over the counter transactions with the highest level accuracy.
- Delivered extremely high quality customer service to further personalize the customer's experience.
- Produced weekly, monthly, and quarterly reports using excel to measure commercial and retail deposit growth.
Experience
7-10 Years
Level
Management
Education
Bachelors Of Science In Marketing
Senior Customer Service Associate Resume
Headline : Significant background inbound/outbound call center environment. Possesses communication and decision making skills. Effective team leader, results oriented with focus on customer satisfaction. Enjoys research and problem solving. Over 10 years in call center environment with increasing responsibilities to include; customer contact I and II, handling escalated calls and management.
Skills : Windows, Mac OS, UNIX/Linux, C, C++, MatLab, HTML, CSS, XML, SQL, TCP/IP, DHCP, DNS, Microsoft Office, Visual Studio, VirtualBox.
Description :
- Reported Line Manager, Life and Pensions Primary Responsibility Life Insurance Claims Brief: A key member of the Norwich Union claims team.
- Handled third party disputed claims.
- Resolved complaints and providing solutions.
- Identified opportunities and bringing in efficiency and effectiveness in the process.
- Provided tele-underwriting of Life insurance policies and also sales and services to Aviva customers in the UK.
- Handled Surrenders, Claims and Renewals of Motor and Life insurance policies.
- Altered premiums, calculating bonuses and details on closure of policies.
Experience
5-7 Years
Level
Executive
Education
Bachelors
