Financial Customer Service Associate Resume
Objective : Seeking to expand my experience in customer service within an environment where I am able to thrive and succeed, not only as an individual but within a team geared towards providing an exceptional customer experience for all whom we serve.
Skills : Microsoft Office, Customer Service, Time Management, Cash Handling, Barista, Food And Beverage
Description :
- Assist in the administration of payroll, employee discipline, and scheduling and administrative duties.
- Oversight of cash transactions and bank deposits; respond and to resolve escalated customer service issues.
- An initiated rollout of new enterprise software solution for United and Delta airline reporting and documentation.
- Spearheaded cross-functional initiative to achieve successful dual operations of both United & delta ramp and ticket counter/gate functions.
- Strengthened company's business by leading implementation of excellent customer service and hospitality procedures.
- Trained, coached and mentored staff to ensure smooth adoption of new programs.
Maintained courteous member service at all times while monitoring a smooth flow of members through the registers.
Experience
2-5 Years
Level
Executive
Education
Bachelor of Arts
Customer Service Associate (CSA) Resume
Summary : Qualified Customer Service Rep with 3+ years in fast-paced customer service and call center environments. Personable and professional under pressure. Skilled at balancing customer needs and company demands.
Skills : Office Assistant, Construction, Laborer, Computers, Typing, Ten Key, Words, Excel, DOS, And Filing
Description :
- Build customer relationships by providing excellent service and problem resolution.
- Navigate multiple software programs for a customer and work-related needs.
- Improved store sales through positive attitude and knowledge of products.
- Used my strong work ethic and self-motivation help me to go above and beyond what is asked of me on the day to day duties.
- Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments and to solicit the sale of new or additional services or products.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
Responsibilities responsibilities included assisting customers, keeping track of inventory, making cashiers checks, answering and directing all phone calls to the correct party, handling cashiers cash drawers, cleaning and organizing my immediate area.Process 50+ returns and exchanges within an eight-hour shift while ensuring customer satisfaction.
Experience
7-10 Years
Level
Senior
Education
Associate of Arts
Sales/Customer Service Associate Resume
Headline : Experienced customer service representative with quick adaptation and excellent verbal and written communication skills to provide optimal efficiency in a fast-paced work environment. Application of extensive knowledge assists in an informed and pleasing experience for customers, as well as fellow associates.
Skills : Microsoft Office, Word Processor, Answering Phones, Data Entry, Customer Service, Fax, Copier
Description :
- Complies with bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers currency; assisting in certification of proof.
- Maintains customer confidence and protects bank operations by keeping information confidential.
- Record transactions by logging temporary checks, money orders, cashier's checks, and other special services; preparing currency transaction reports.
- Cross-sell bank products by answering inquiries, informing customers of new services and product promotions, comprehend customer's needs; directing customers to a banker.
- Provide account services to customers by receiving deposits and loan payments, cashing checks, issuing withdrawals forms, selling temporary checks, money orders, and cashier's checks, answering questions in person and through telephone calls referring to other bank services.
- Complete special requests by completing safe-deposit box procedures, taking orders for checks, providing special statements, copies, and referrals.
-
Obtain and evaluate all relevant information to handle customer products and service inquiries.
Experience
5-7 Years
Level
Executive
Education
Diploma
Customer Service Associate/Authorizer Resume
Objective : Seeking long term employment in an organization where I can grow professionally, utilize my current skills to assist in advancing a business and further enhance my abilities, knowledge and experience to face and overcome the challenges of today's changing work environment.
Skills : Retail, Customer Service, Issued Return Authorizations And Processed Credits And Rebills To Resolve Shipping Discrepancies And Invoicing Errors.
Description :
- Ringing up customers, filing paperwork, handling complaints, pulling orders, handling and creating customer agreements, issuing returns, calling customers, answering phones, transferring calls, and completing phone sales cashier, greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments.
- Consistently listed as top scheduler within the company, averaging 80 appointments scheduled per week.
- Collected register paperwork, stocked registers, cleaned the front end area, and retrieved carts.
- Processed new membership and membership maintenance according to proper departmental procedures for paperwork and the performance of duties.
- Tracked down sources of special products and services to meet customers' special needs.
- Informed customers about sales and promotions in a friendly and engaging manner.
- Provide customer service to approximately 50 customers per day via email and phone by working from a home-based office equipped with phone, high-speed internet connection, and CRM software.
Experience
2-5 Years
Level
Executive
Education
Associate of Arts
Customer Service Associate Team Leader Resume
Headline : I have worked in customer service jobs both in call centers and retail stores. I have had a lot of experience in customer satisfaction along with running different computer systems and point of sale systems. I enjoy working with the public and am a very quick learner.
Skills : Customer Services, Computer , Microsoft Office, Booking Keeping, Internet Explorer, LINUX, Windows OS, Computer Networking, Cash Handling.
Description :
- Support the sales team by providing top quality face-to-face customer care.
- Proof and confirm accuracy on customer sales orders to ensure the correct product is ordered.
- Total daily sales transactions and balance cash, check credit card totals at the end of the day.
- Use basic problem solving and customer service skill in dealing directly with customers to resolve any issues.
- Accomplishments trained other associates and organized guest services including files and cleaning.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Accurately handles customer funds and processes transactions using the pos system.
Assists in maintaining a clean, well-stocked store for customers during their shopping experience.Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
Experience
5-7 Years
Level
Senior
Education
Bachelor of Science
Blended Customer Care Associate Resume
Objective : Customer Care Associate will be responsible for all customer service aspects of the store, including managing the customer experience and answering customer questions. The position will also include maintaining a high level of accuracy and efficiency in order to minimize the time customers spend waiting on hold or in line.
Skills : -types 80 words per minute -experienced in offline correspondence work involving enrollment, billing, and fulfillment -independent multi-tasker with excellent organizational skills.
Description :
- Answered a constant flow of customer calls with up to 15-20 calls in queue per minute.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Mastery of customer service management systems and databases.
- Referred unresolved customer grievances to designated departments for further investigation.
- Coordinated between billing department and customers to resolve problems.
- Responded to all customer inquiries thoroughly and professionally.
- Placed special merchandise orders for customers.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Science
Customer Care Associate Resume
Objective : I am seeking a skillful position in an established and successful business. My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation. Objectively, this opportunity will add an extra edge to my managing and customer service skills. I will bring great determination to any occupation when granted the achievement to do so.
Skills : Microsoft Office Suite.
Description :
- Assisted customers with Rental Car reservations through Enterprise.
- Set up times and dates for vehicle pick up.
- Helped customers find the nearest local branch in their location as well as assisted traveling customers with their whereabouts in certain situations to find airport locations and/or local branches to rent a vehicle.
- Helped concerned customers get transferred to certain departments through enterprise that needed special attention.
- Called local branches and airport locations to check on availability for specific vehicle classes for customers.
- Discussed and negotiated rates and mileage for the time requested by customers.
- Set up insurance claim reservations for customers that were involved in an accident.
Experience
2-5 Years
Level
Executive
Education
Criminal Justice
Jr. Customer Relations Associate Resume
Headline : Demonstrate good communication skills; currently, work as a Customer Service Representative at Blue Cross and Blue Shield of Alabama. take fifty or more calls a day, explaining to members their benefits to them, along with trying to explain exactly what it is they may be having difficulty understanding in a professional way.
Skills : Inventory Management, Excel.
Description :
- Troubleshoot customer (teacher, administrator, and parent) issues via phone (incoming and outgoing calls), live chat, and e-mail.
- Provide timely follow-up concerning customer inquiries such as login issue, server down-time, All -around program utilization issues/range of program, and also suggestions.
- Assisted potential customers with product questions and provide on-line support.
- Generated sales quotes based on the information of the particular school needs and the number of students that the program will reach.
- Communicated system resolution and carious overrides within the program to various personnel within Archipelago Learning.
- Recreated the User manual to reflect the completely new user interface for the Study Island Program.
- Ranged from creating new descriptions and adding more detailed context to different areas of the program to also editing the completed manual.
Experience
5-7 Years
Level
Executive
Education
Masters Of Science
Customer Relations Associate Resume
Summary : Certified Professional in Human Resources (PHR) Fourteen years of human resources experience recognized by commended performance and proven results. Extensive background in Human Resource affairs, including experience in employee recruitment, interviewing and training, staff development and competency, mediation, conflict resolution, benefits and compensation, HR recordkeeping, HR policy development and legal compliance.
Skills : Microsoft Office, Microsoft Word.
Description :
- Assisted in resolving client concerns and problems with their accounts.
- Interacted with customers on a daily basis to provide accurate credit card information.
- Offered customers marketing opportunities for products that would add value to their accounts.
- Assisted management in troubleshooting company-wide account issues, significantly reducing the time and cost of the closing process.
- Consistently exceeded customer expectations in processing credit references to enable them to obtain loans quickly.
- Received Top Gun Award for excellence in sales.
- Identified, researched, and resolved customer issues with the computer system at hand.
Experience
7-10 Years
Level
Management
Education
B.A.
Customer Service Desk Associate Resume
Headline : Customer Service Desk Associate is responsible for ensuring a quality experience for our customers. They are responsible for handling customer inquiries, resolving technical issues, and providing information to customers on the status of their orders.
Skills : Cash handling, Customer service, Data entry, Call center.
Description :
- Processed an average of 200 transactions each day in a timely manner.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Attended team meetings each month to voice concerns and offer constructive feedback to others.
- Filed paperwork of store's earnings.
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
- Acted professionally and patiently when addressing negative customer feedback.
Experience
5-7 Years
Level
Executive
Education
Computer Technology
Lead Customer Service Associate/Consultant Resume
Summary : Background includes experience working in a collective bargaining environment, transportation management, inventory management, team training, budget management, and customer service. Loyal and dedicated team player who can be counted on to consistently attain better than expected results.
Skills : Microsoft Office, Management, Administrative Support, Shipping And Receiving, Warehouse.
Description :
- Stocked product on floor and in coolers and handled cleaning tasks inside and outside the complex.
- Monitored the work of cashiers on a daily basis.
- Handled store operations in the absence of store managers.
- Ensured that workload was equally divided between cash registers.
- Oversaw all cash transactions.Balanced the cash inventory on a daily basis.
- Trained newly hired cashiers.
- Used mathematical skills to fix cash register errors.
Experience
10+ Years
Level
Senior
Education
High School Or Equivalent
Lead Customer Service Associate Resume
Headline : Entrusted associate in larger companies with making difficult decisions; experience in solving problems without the help of management interjection when appropriate, so as to continue a well-paced workflow at store level and to build strong customer relationships and assure the contentment of customers.
Skills : Microsoft Word, Typing, Team Building, Customer Service, Sales.
Description :
- Ensured that each customer's transactions were processed accurately and in a time efficient manner.
- Ensured that all items were appropriately displayed on shelves and oversaw maintenance of store.
- Redesigned the checkout procedure by employing effective procedures to decrease the chances of errors by a huge margin.
- Assisted customers in making online reservations.
- Answered customer emails, able to take all forms of payment.
- Coordinated team activities, by aligning resources and organizational needs.
- Directed, supervised, trained, and mentored a team of 3 associates in the delivery of superior customer service to patrons.
Experience
5-7 Years
Level
Executive
Education
Diploma
Senior Customer Service Associate Resume
Headline : Significant background inbound/outbound call center environment. Possesses communication and decision making skills. Effective team leader, results oriented with focus on customer satisfaction. Enjoys research and problem solving. Over 10 years in call center environment with increasing responsibilities to include; customer contact I and II, handling escalated calls and management.
Skills : Windows, Mac OS, UNIX/Linux, C, C++, MatLab, HTML, CSS, XML, SQL, TCP/IP, DHCP, DNS, Microsoft Office, Visual Studio, VirtualBox.
Description :
- Reported Line Manager, Life and Pensions Primary Responsibility Life Insurance Claims Brief: A key member of the Norwich Union claims team.
- Handled third party disputed claims.
- Resolved complaints and providing solutions.
- Identified opportunities and bringing in efficiency and effectiveness in the process.
- Provided tele-underwriting of Life insurance policies and also sales and services to Aviva customers in the UK.
- Handled Surrenders, Claims and Renewals of Motor and Life insurance policies.
- Altered premiums, calculating bonuses and details on closure of policies.
Experience
5-7 Years
Level
Executive
Education
Bachelors
Customer Solutions Associate Resume
Headline : To work in an organization where contributing to the organization's growth and profitability with my background, skills and talents in customer service, claims, sales and negotiation and in return receive the opportunity to gain exposure and expertise that would be an asset to my employer while providing me with career satisfaction.
Skills : Microsoft Office, Planning Skills.
Description :
- Executed sales processes that effectively communicate the policy value proposition, increase the close rate and increase profitability.
- Provided policy alternatives, education, and expertise to determine the best fit and ensure customers make a well informed decision.
- Identified and presented cross sell/upsell opportunities to increase revenue.
- Utilized problem-solving techniques, probing questions, apply product knowledge theory.
- Independently diffused situations to mitigate escalations.
- Met and exceeded individual and team retention, service availability and quality goals.
- Provided market and customer related information and trends Identify process and inefficiencies and communicate potential solution.
Experience
5-7 Years
Level
Executive
Education
MS
Customer Solutions Associate Resume
Headline : As a Customer Solutions Associate, responsible for Providing prompt resolution to any issues our customers or participants might have through email and phone communication, Liaising with our coaches to resolve quickly resolve partnership issues.
Skills : Customer Service, Creative Skills.
Description :
- Actively learned, demonstrated, and fostered the Umpqua corporate culture in all actions and words.
- Taken personal initiative and is a positive example for others to emulate.
- Embraced our vision to become The World's Greatest Bank.
- Created, implemented, monitored, and reviewed all customer service operations for the Semperit Americas division.
- Established customer service department in line with the existing team and with new organizational structure in mind including production of Semperseal (Profiles Division).
- Established key performance indicators and targets for the team.
- Coordinated the resolution of customer issues related to product deliveries, disputed invoices, return material authorizations, customer credit, and other related issues with Sales, Operations, Finance, and other functions.
Experience
5-7 Years
Level
Executive
Education
G.E.D
