Description :

1. Processed and administered proper contract review for all incoming orders and verified any pricing discrepancies with accounts reps if needed.
2. Accurately updated and maintained backlog for customer accounts on a daily and weekly basis for monthly goals to be set.
3. Effectively communicated with production and key personnel when orders needed to be expedited or pushed out to ensure on-time delivery of parts.
4. Answered incoming calls for expedites, quote requests and any customer conflict that needed to be resolved.
5. Worked closely with account reps to keep them informed of any issues regarding the increase or decrease in production, quality issues with parts, shipment issues, and pricing.
6. Communicated with shipping and production to prioritize orders when compiling the shipment schedule on a daily basis.
7. Lead and organized meetings with key personnel to resolve customer issues pertaining to expedites, increase in production, quality issues, shipment issues.

Experience

10+ Years

Level

Senior

Education

Bachelor of Arts

Description :

1. Worked in synergy with dealer product support centers and other caterpillar teams to optimize new parts opportunities and programs with after-market parts for surface expanded mining equipment.
2. Ensured world-class service delivery and dealer support, order maintenance, and issue resolution.
3. Served as resource for the disc on product inquiries and order entry, providing appropriate product support aligned with dealer-specific strategies.
4. Interpreted dealer sales orders to develop timely, accurate parts sales orders according to dealer specifications and business requirements, and communicate requirements to supply chain.
5. Managed open dealer sales orders, maintaining regular communication with internal stakeholders, and implementing an appropriate strategy to meet dealer requirements.
6. Analyzed dealer technical and business issues, and routed to appropriate stakeholder for resolution, serving as a liaison between dealer and stakeholder regarding status updates.
7. Coordinated emergency machine breakdown support during business hours, working collaboratively with internal stakeholders through resolution.

Experience

2-5 Years

Level

Executive

Education

Business Administration

Description :

1. Responsible for researching, follow-ups, and resolution of customer accounts.
2. Promoted additional products and services by upselling benefits/new features to customers.
3. Investigated general inquiries to maximize customer experience with products and services.
4. Managed high volume inbound/outbound customer calls to troubleshoot technical issues and provide the first-call resolution.
5. Assisted the workforce team with tracking customer call volume to determine the level of call activity on a daily basis.
6. Responsible for researching, follow-ups, and resolution of customer accounts.
7. Organized monthly department meeting for escalation coordinators to review financial goals/results.

Experience

7-10 Years

Level

Senior

Education

Nursing

Description :

1. Assisted in the coordination of staffing and management of creative ideas of others achieved goals for department and company, through efficient work practices assist with admissions and financial aid.
2. Earned management trust by serving as a key holder, responsibly opening and closing store.
3. Managed Sales orders processing, create in SAP and sent customer requirement to the factory.
4. Scheduled appointments, as well as follow up appointments, using the appointment manager program.
5. Assisted the workforce team with tracking customer call volume to determine the level of call activity on a daily basis.
6. Prepare documents and correspondence such as damage claims, credit billing inquiries, invoices and service complaints.
7. Accomplishments having a rewarding feeling after helping the students establish the process of pursuing higher education in order to become successful.

Experience

7-10 Years

Level

Senior

Education

Liberal Arts

Description :

1. Administer customer accounts and coordinate the follow of orders and organize workflow to meet customer timeframes.
2. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustments within the system, and following up to ensure resolution.
3. Notify customers of schedule delays and request relief if necessary.
4. Regularly update and distribute reports as required to customers and internal departments understand and manage customer portals effectively and ensure accurate order book alignment with customer order books or portals, reviewing at least weekly and aligning with a customer.
5. Provide key customers with high levels of communications and minimizing arrears by active management.
6. Ensuring customer contractual commitments are met and executed effectively.
7. Create and maintain weekly reports to include kpi's, issues an order book health on key customers.

Experience

2-5 Years

Level

Executive

Education

Communication

Description :

1. Assist customers daily on account questions such as overall account information, pricing, replacement cost, renewal information etc.
2. Additional duties include keying and tracking all renewals from all locations.
3. Handling all embroidery through outside vendors, designing emblems for accounts through world emblem.
4. Ordering and tracking of all special promotions offered through the service department.
5. Ordering daily supplies used by management within the service department.
6. Assist in other departments when needed as I am cross-trained for several other positions within the company help train and develop new employees created a report for my regional vice president who then rolled it out to the company nationwide.
7. Managed all the filing system for very important documents kept track of office supplies needed.

Experience

10+ Years

Level

Senior

Education

Diploma

Description :

1. Establish, develop and maintain strong and effective working relationships with internal and external, customers, prospects and visitors to the retail office by providing a consistent quality level of services, which is timely, thorough and responsive to customers and exceeds their expectations.
2. Handled daily customer monetary transactions processing needs, and responsible for retail office monetary accounting activities and funds deposit.
3. Served as a technology resource for the team by assisting with questions regarding new technology, workstations, software and printers.
4. Streamlined the employee training manual for more effective and efficient training.
5. Coordinate the scheduling of document reviews and payment plan options call to get the client started.

Experience

5-7 Years

Level

Executive

Education

Bachelor of Arts

Description :

1. Interacting with the public, giving directions and responding to inquiries.
2. Engaging in the continuous development of critical thinking skills, necessary to mitigate actual and potential security threats, by identifying, evaluating, and applying appropriate situational options and approaches.
3. Retaining and implementing knowledge of all applicable standard operating procedures, demonstrating responsible and dependable behavior, and is open to change and adapts to new information or unexpected obstacles.
4. Served as a central point of contact for all outside vendors needing to gain access to the building.
5. Assisting clients with care credit and Banfield charitable trust applications.
6. Complete form letters in response to requests or problems identified by the homeowner.

Experience

5-7 Years

Level

Executive

Education

BA

Description :

1. Excellent written and verbal communication skills, with an eye for detail.
2. Provide support to the sales team, ensuring all sales and service objectives are met.
3. Serve as primary contact for key accounts to ensure forecast accuracy goals are met.
4. Setting clients up on wellness plans and answering any questions they may have about them.
5. Scheduling appointments for clients and creating a cohesive daily schedule for the hospital.
6. General office duties include phone, fax, email, daily correspondence and keeping supplies stocked and data entry.
7. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
8. Managed high volume inbound/outbound customer calls to troubleshoot issues and provide first-call resolution.

Experience

10+ Years

Level

Senior

Education

Business Office

Description :

1. Responsible for managing Tier 1 accounts, revenue held is over 5 million.
2. Train and Provide expertise in the hiring process, for best compliance decisions and practices.
3. Assist with processing employment screening and drug testing process, to ensure the applicant experience is positive.
4. Preparation and attendance for our client company conferences, on behalf of their Human Resources and Hiring Teams.
5. Maintained and gained client relationships by servicing background screening needs and selling additional services.
6. Led seminars in the lean event for hiring practices for potential and existing partners.
7. Chair of Charity Committee with the Ronald McDonald House.

Experience

10+ Years

Level

Senior

Education

Fair Credit Reporting

Description :

1. Utilize company database to securely retrieve clients demographic and case information.
2. Effectively resolve customer and employee concerns by following company policies and procedures.
3. Capture pertinent information to ensure the level of quality is maintained for supply chain solutions.
4. Communicate with supervisors about effective strategies to make sure all Coordinators excel during calls with customers.
5. Achieved my first raise within 4 months of employment.
6. Promoted and selected as a coordinator to join the dedicated team for major corporation.
7. Received multiple certificates of positive recognition from customer's feedback expressing the exceptional customer service they received during our call.
8. Skills Used Public Relations: by serving as a liaison between the client and customer and making sure the customer is satisfied, while protecting the brand reputation of the client.

Experience

5-7 Years

Level

Management

Education

BA In Communication

Description :

1. First point and primary contact for Customers, End Users, and Sales Representatives.
2. Responsible for meeting all needs for order processing, inquiries, MSDS requests, and general information within the North American Customer Management Center.
3. Worked with internal departments, outside vendors, third party transportation and warehousing partners to provide accurate information and solutions to problems presented.
4. Effectively and efficiently addresses customer's special needs and queries, including resolution of complaints and issues.
5. Responsible for accurate and efficient entry and/or oversight of all customer orders, special instructions and changes.
6. Maintain acceptable metrics as set out by the Customer Service Manager.
7. Examples include but are not limited to: Average Speed of Answer, Calls/Lines per hour, Quality Monitoring, Order Entry Accuracy, CRM and ERP statistics.
8. Proactively develops and manages professional relationships with Customer contacts and internal organization.

Experience

5-7 Years

Level

Executive

Education

Customer Service

Description :

1. Review and process incoming and outgoing correspondence.
2. Assist with preparation for meetings, offsite events and other executive gatherings.
3. Prepare memos, meeting agendas and meeting minutes as directed.
4. Perform basic research, analysis and follow up related to Customer Care tasks assigned.
5. Interact with business owners and employees on behalf of the Vice President of Customer Care.
6. Develop presentations for the Customer Care executive team.
7. Maintain calendar for the Vice President of Customer Care.

Experience

2-5 Years

Level

Executive

Education

Diploma

Description :

1. Answered customers' questions and addressed problems and complaints in person and via phone.
2. Opened and closed the store, which included counting cash drawers and counting the change fund.
3. Made sure the associates are doing their correct area to recover, close down registers, and lock the soda cooler.
4. Helped customers select products that best fit their personal needs.
5. Collaborated with colleagues to give exceptional service throughout the entire shopping and purchasing experience.
6. Kept the service desk clean, empty Keeter bins and took care of the trash when needed.
7. Managed and generated social media content, press releases and blog posts for a website.

Experience

2-5 Years

Level

Junior

Education

Bachelor's In Justice

Description :

1. Supervised and coached associates about customer satisfaction.
2. Resolved any kind of difficult situation.
3. Followed the manager's guidelines.
4. Communicated with customers on an excessive basis.
5. Handled, Counting and Disposing of money in an orderly fashion.
6. Made sure the store is running smoothly.
7. Maintained a leadership role and answering any questions regarding the store policy.
8. Responsible for maintaining and reaching credit card sales weekly.

Experience

7-10 Years

Level

Consultant

Education

Diploma

Description :

1. Resolved Customer Experience issues appropriately and competently.
2. Assigned registers and coordinates breaks and lunches for all associates in the front.
3. Provided prompt, authorize exceptions to customer Service Policies where appropriate and necessary to satisfy Customers.
4. Maintained change funds and provide change to registers efficiently and discreetly.
5. Audited and approve all necessary front line paperwork.
6. Trained and coaches Associates in proper Store Merchandising.
7. Addressed, prioritize and organize workload and manage time effectively.

Experience

7-10 Years

Level

Management

Education

Health Management

Description :

1. Contacted current and new customers to schedule installation jobs.
2. Received a large volume of incoming calls daily regarding scheduling service technicians.
3. Set up daily service routes for alarm and locksmith technicians.
4. Advised current customers over the telephone on troubleshooting alarm problems.
5. Worked with the in-house warehouse in order to get parts ordered.
6. Processed all completed installation jobs and service calls and input information for billing purposes.
7. Used Customer service centered, outstanding work ethic, excellent communication skills, team-spirited, organizer and priority setter.

Experience

10+ Years

Level

Senior

Education

General Studies

Description :

1. Represented the Dealer Sales Lane at the location on sale days as well as promoted services.
2. Worked with  department managers, market sales team, and other coordinators to ensure proper functioning of the company.
3. Worked directly with customer onsite, via email & phone to ensure expectations are met and service issues are resolved.
4. Demonstrated professionalism and sincere appreciation for the business relationships that have been established .
5. Investigated, troubleshooted and resolved customer problems and issues.
6. Served  as a liaison between customers, sales teams, and location personnel to reconcile problems and to maintain a high level of customer service.
7. Assisted with customer care issues and responded to  inquiries, problems, or concerns in a professional manner and escalated as necessary.

Experience

0-2 Years

Level

Entry Level

Education

Diploma

Description :

1. Managed projects and participated as a project member on Customer Service initiatives.
2. Prepared timely reports to management on results of these programs.
3. Assisted with call overflow or customer input overflow during high volume periods in the call center.
4. Followed up with customer to get minimum information then distribute the issues to a technician as appropriate.
5. Handled overflow inbound and outbound calls in a call center with the goal of decreasing Abandonment rate . 
6. Responsible for handling customer satisfaction data gathered and reported for the department.
7. Provided monthly customer satisfaction reports to management.

Experience

2-5 Years

Level

Junior

Education

Marketing

Description :

1. Worked with manager to develop and achieve quarterly personal development goals. 
2. Greeted telephone clients  and managed Heavy telephone call volume.
3. Performed general clerical duties and typed telephone messages to all departments and staff.
4. Screened telephone calls and delegated messages to responsible individuals/nursing staff.
5. Maintained client and employee databases for mailing and communication projects.
6. Actively participated in company, department, and team meetings and training's. Contributes towards department and team-wide projects. 
   
7. Worked independently, or with little supervision, as well as part of a team.
8. Responded to service desk calls, email, or other electronic communication requests for service.
   

Experience

0-2 Years

Level

Entry Level

Education

MBA