A Customer Service Help Desk provides technical assistance and support relating to customer’s computer systems, hardware, and software. The job description includes answering queries, addressing systems and user issues promptly. Other daily accountabilities are listed on the Customer Service Help Desk Resume as – monitoring and responding quickly to incoming requests relating to IT issues, maintaining computer systems and acting as support, providing service support for issues relating to Pc’s, servers, printers, and related equipment; maintaining user PC’s including upgrades and configuration as needed, assisting with onboarding of new users, keeping inventory of all equipment, software, and license users; configuring and upgrading PC software.
Almost everyone in this role should have the following skills and abilities – general awareness of computer systems, PC repair, and network management, resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues; a good understanding and appreciation for information security within systems and strong drive to provide excellent customer service and experience. Formal education beyond a high school diploma is not expected as on-the-job training is provided.
Summary : As a Customer Service Help Desk, responsible for Providing guidance to employees and coaches on their personal and professional development, and also Aspecting of staffing including time off, productivity, efficiency, and schedule adjustments for 150+ person multi-channel customer service team.
Skills : Microsoft Office Suite, Strong Desire To Learn, Organizational.
Description :
Telephone order handled, prescription help desk and customer account maintenance.
Resolved claims exceptions and customer issues.
Contacted patients, insurance plans and processors for billing and coverage issues.
Order edited and rebilled, obtained prior authorizations from Doctors and insurance plans.
Worked with the Operations Service Representatives on billing and group implementations.
Updated plan information, work with account coordinators on issues from insurance companies, insure correct billing and reimbursement rate are used, and route orders to the proper facility.
Read and entered prescription information in the PROMISE computer system accurately and efficiently.
Experience
7-10 Years
Level
Management
Education
GED
Customer Service Help Desk Resume
Objective : To use the skills given to me, to do my job in the most efficient and productive way possible. To help the company perform at its best capacity.
Skills : Microsoft Office Administration, Customer Service, Call Center, Inventory Control, Computer , Adobe, Computer Repair, Troubleshooting.
Description :
Received, input, work and resolve all tickets to the best of my ability from any incoming clients.
Escalated tickets to proper departments.
Maintenance existing hardware and software.
Helped assist onsite technician with new setup and install of new hardware and software,adding computers to the network.
Troubleshoot hardware and software issues.
Set up new users for network access and email.
Audited inventory status via computer program and by hand.
Experience
2-5 Years
Level
Executive
Education
Associate In Visual Communications
Customer Service Help Desk Resume
Summary : As An Customer Service Help Desk, responsible for customer service and technical support. This includes incoming calls and chats, as well as providing in-depth knowledge to our customers.
Skills : Microsoft Outlook, Data Entry, Ten-Key, Siebel Systems, Cobblestone Contract Management Software.
Description :
Responded to calls, tickets, and emails to troubleshoot reported issues in a help desk environment.
Escalated unresolved issues to the appropriate internal channel work with engineering and product development as needed to identify and resolve software issues.
Provided Tier III/IV support for users; may require after-hours, on-call, and phone or on-site support (rarely).
Recommended and implemented monitoring and alerting policies and procedures and ensure adherence to security procedures.
Troubleshoot, analyzed, and maintained networks performance metrics.
Managed a team of support analysts.
Assisted in the recruitment, hiring, and onboarding of new analysts.
Experience
7-10 Years
Level
Management
Education
High School Diploma In Business
Customer Service Help Desk Resume
Headline : A responsible receptionist is proficient in Microsoft Word and data entry. Passionate and motivated, with a drive for excellence. Over ten years in customer service and four years in clerical positions.
Operated office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Greeted visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Received payment by cash, check credit cards, vouchers, or automatic debits.
Issued receipts, refunds, credits, or changes due to customers.
Assisted customers by providing information and resolving their complaints.
Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Established or identified prices of goods, services, or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Experience
5-7 Years
Level
Executive
Education
GED
Customer Service Help Desk Resume
Summary : To establish a stable career with a company that will offer the opportunity for growth, while providing a valuable service. Also, obtaining a job that will allow me to apply my previous experience in data entry and customer service.
Responsible for receiving calls from new and established DSL customers.
Assisted new customers with hooking up their equipment and talking them thru the registration process.
Responsible for troubleshooting customer issues and establishing a means for correcting the issue(s) in a timely manner.
Assisted with the basic configuration of mail programs.
Assisted with troubleshooting of connectivity issues between computer(s), attached equipment, and communications equipment.
Demonstrated high quality, results-driven, prompt, and professional customer service and support to instill confidence in technical advice and directions.
Developed a process for accessing the Motorola modem when the access label is unreadable.
Experience
10+ Years
Level
Senior
Education
MS
Customer Service Help Desk Resume
Summary : Customer Service Help Desk professional with exceptional customer service and quality assurance knowledge. Over 12 years of experience in a customer service call center environment and operations with 10 years in the wireless industry. Strong abilities to learn, lead and teach. Ability to work both independently and with a team to achieve a common purpose or goal. Consistently looked to as a subject matter expert after learning new processes, policies, and procedures. Known to be a driver in creating solutions.
Skills : MS Office, Communication Skills.
Description :
Handled inbound calls from customer service representatives in need of assistance with billing questions, assistance with any necessary credits exceeding the representative's limit, as well as assistance with any escalated situation that arises with the customer.
Escalated may include taking over the call from the customer service representative at the request of the customer.
Continued to utilize show vs. tell in assisting customer service representatives.
Analyzed situations to make the best decision for the company and the customer.
Learned and adapted to autonomy-driven, employee-focused company culture.
Communicated a vision that ensures that culture is built into the fiber of our team as we rapidly grow.
Expected at identifying candidate strengths and risks during the hiring process.
Experience
10+ Years
Level
Senior
Education
Bachelors Of Science
Customer Service Help Desk Resume
Summary : Service driven and customer-focused Detail-oriented possessing exceptional writing and editing skills Versed in a range of programs including Microsoft Suite Lotus Notes Work with WebEx for meetings for offsite personnel. PeopleSoft.
Skills : Customer Service, Scanning Skills.
Description :
Troubleshoot all problems for the telephone and computer service for all brokers.
Added, changed, and deleted all customers for new and old lines.
Set up conference calls on brokers' floor in four different countries.
Followed up on all customer service needs.
Used Switchboard, follow up.
Scanned patient orders and package medication and paperwork for shipping.
Trained, motivated, guided, and inspired a team of Customer Service coaches.
Experience
10+ Years
Level
Senior
Education
High School Diploma In Business
Customer Service Help Desk Resume
Objective : Committed and motivated Customer Account Representative with exceptional customer service and decision-making skills. Proficient in research and problem-solving.
Skills : Customer Service, Call Center Experience, Patient Account Representative, Medical Claims, Appeals Medical Claims.
Description :
Trained customer service call center groups in new products, new standards, and continuing education.
Supervised call groups in absence of a manager.
Quality reviewed representative's phone calls and delivered evaluations.
Provided coaching to representatives based on evaluations.
Managed call controls and representatives by campaign and where their production was most needed.
Met the demands of the job within the described work environment.
Administered device security, and scanning.
Experience
2-5 Years
Level
Executive
Education
MS
Customer Service Help Desk Resume
Objective : Accomplished and energetic with a solid history of achievement in handling accounts for customers. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include identifying, taking ownership, and resolving issues.
Skills : Microsoft Office, HIPAA Compliance.
Description :
Managed large amounts of inbound or outbound calls in a timely manner.
Followed communication scripts when handling different topics.
Identified customers' needs, clarify information, researched, and provide solutions and/or alternatives.
Accessed company and client resources provided to accurately handle the call.
Seized opportunities to upsell products when they arise.
Skillfully changed from one task to another without loss of efficiency or composure.
Successfully completed all training sessions.
Experience
2-5 Years
Level
Executive
Education
Certification In Phlebotomy
Customer Service Help Desk Resume
Headline : As a Customer Service Help Desk, responsible for Balancing organization/business focus with culture/people focus, and also Collaborating across all departments to identify and improve communication and processes.
Skills : SAP, 97% Excel, 90% Microsoft, 94% Basic Office, 46 Words Per Min.
Description :
Actively participated in efforts to support customer satisfaction and maintain quality.
Effectively communicated with patience and understanding.
Remained positive and professional in all internal and external customer interactions.
Applied personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas.
Maintained the utmost confidentiality and security as it pertains to the Five Star Electronic Communications Privacy Act.
Worked on tablets, laptops, desktops and cell phones in Help Desk unit.
Administered the mobile device management software.
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