Customer Service Operator Resume Samples

Description :

1. Serving customers by providing and service information, resolving product and service problems.
2. Resolving the product or service problems by clarifying the customer's complaint, determining the cause of problem selecting and explaining the best solution to solve the problem.
3. Updating and maintaining the customer's records by updating account information.
4. Taking the payment information and other pertinent information such as address, phone number, and other confidential information.
5. Maintaining personal productivity and quality standards that make possible attractive financial returns so that the company may continue to provide excellent service to the customers.
6. Communicating effectively with the General Manager/Owner, the sales team, and the production team, informing and updating them regularly to guarantee that sales and customer objectives are met.
7. Effectively presenting and discussing the products and services of the company, soliciting only those desired products/services provided by the company and its vendors to current and prospective customers in a way that conveys an image of quality, integrity and superior understanding and delivery of customer needs.

Experience

10+ Years

Level

Consultant

Education

Diploma

Description :

1. Providing professional, efficient and accurate services to Kastle systems clients. Services include but not limited to building and elevator access, addressing security-related events, assisting with special projects and performing administrative functions as required.
2. Responding to alarm and emergency signals, mechanical equipment, malfunctions, and computer-generated events that pertain to building functions.
3. Logging all pertinent information completely and accurately. Processing customer calls.
4. Dispatching technical personnel via work order to repair system malfunctions.
5. Dispatching appropriate emergency police and fire departments as requested.
6. Processing all telephone calls through NTX system as quickly and efficiently as possible while maintaining a professional decorum.
7. Performing log and tape searches to aid in the resolution of customer service and quality control questions.

Experience

10+ Years

Level

Management

Education

Certification

Description :

1. Developed the customer service policy for the organization, developed customer service procedures, performance level and standards for the organization.
2. Managed customers database accounts, performed customer verifications and processed applications, orders and requests.
3. Provided technical support to customers using maintenance procedure based on the company products.
4. Communicated directly with customers by phone, electronically or face to face.
5. Responded promptly and answered/resolved customer inquiries and complains.
6. Kept records of customer interactions and action taken including - transactions, comments, and inquiries and complains.
7. Managed administration, forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.
8. Evaluated frequently all information to handle the customer satisfaction level.

Experience

10+ Years

Level

Management

Education

College

Description :

1. Answering all incoming calls, prioritizing and making all necessary outbound (return) calls to patients.
2. Explaining policies, procedures and/or services to patients using medical and/or administrative.
3. Coordinating the communication between patients, family members, medical staff, administrative.
4. Investigating and directing the patient inquiries, messages, and complaints to appropriate medical staff.
5. Interviewing patients or their representatives over the phone to identify problems relating to care.
6. Referring/recommending the patients to appropriate health care services or resources.
7. Updating and maintaining the personal information of customers for the records.
8. Assisting the callers in identifying needs and then routing calls appropriately.
9. Answering and routing the incoming calls on a complex digital telephone system.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Provided or retrieved customer information via the Startel phone system, PI system, and internet.
2. Answered both inbound and outbound calls accordingly, in a professional manner.
3. Recorded and received accurate messages and delivered to correct request as directed via the internet, email, pager, alpha pager, fax, telephone or text messaging.
4. Completed and confirmed all messages accurately utilizing the skills of talk, type, listen and read.
5. Maintained professional ethics during extremely high call volume, dealing with a difficult caller and/or emergency caller or speaking to high profiled callers at all times.
6. Dealt with confidential messaging or calls from patients need for doctors, state judges, police officers, medical records, health insurance information, lawyers/clients calls, doctors, and credit card purchasing.
7. Produced written information for customers and followed up on customer interactions.

Experience

2-5 Years

Level

Junior

Education

Associates

Description :

1. Responsible for conveying messages from patients and medical personnel to the appropriate hospital, physician or other specific personnel and or practices, in Lexington, Louisville, Nashville and other surrounding areas in the Kentucky-Tennessee area. 
2. Liaisoning between different medical personnel/ medical facilities and their patients.
3. Responsible for transmitting important and emergent information correctly to the appropriate response team.
4. Answering a high volume of calls in a fast-paced environment while still providing excellent customer service and exceeding company quality assurance requirements.
5. Receiving phone calls from patients and medical staff and provided excellent customer service to all callers.
6. Prioritizing all calls, took messages and contacted the necessary emergency professional.
7. Ensuring that all medical staff received the highest level of customer service and that all issues were taken care of in an expedient manner.

Experience

10+ Years

Level

Consultant

Education

College

Description :

1. Multi-line incoming and outgoing calls, alphanumeric data entry and delivery of information to clients and customers.
2. Troubleshoot systems, placed orders with debit/credit cards, provide information about our product we sell.
3. Received and processed cell phone payments for ATT and T-mobile prepaid customers, able to process debit/credit card payments as well as e-check payments.
4. Provided excellent customer service and answer any inquiries pertaining to issues with their bill.
5. Offered additional services to better assist customers with reducing payments each month.
6. Transferred and connected the customers to the correct department for further assistance with their service. authorities to update alarm activities.
7. Served in answering service/customer service and monitoring the GPS accounts, multitasking on serval computer monitors.
8. Kept the computer skills current by attending training on new equipment and learning new or modified procedures.

Experience

2-5 Years

Level

Junior

Education

College

Description :

1. Made telephone calls to people upon instructions from company executives.
2. Inquired as to the nature of incoming calls and exercise judgment to determine the importance of the call.
3. Kept records of calls and record any calls that are deemed important by the company.
4. Made recognized as the operator who took the most calls, and had produced the most talk time minutes. 
5. Answered heavy phone calls, reply to clients via email and mail in a timely manner.
6. Hit weekly quotas for management. Had experience with multitasking in a quick paced environment.
7. Answered simple questions about clients businesses, using reference files.
8. Paged individuals to inform them of telephone calls, using paging or interoffice communication.
9. Responded to general inquiries and connect callers with appropriate departments and contacts across the campus.

Experience

7-10 Years

Level

Management

Education

High School

Description :

1. Answering incoming calls, greeting callers, providing information, transferring calls or taking.
2. Monitoring alarm systems to ensure that security conditions are maintained.
3. Performing clerical duties, such as typing, proofreading, accepting orders.
4. Communicating via telephone to identify and troubleshoot voice over internet protocol modems, and telecommunications converters as well as arrange appropriate in-house technicians.
5. Resolving the customer complaints and billing disputes.
6. Averaging 5,000 calls per month with consistent 95% or better speed and accuracy among my peers.
7. Providing after hour telephone support for various businesses in multiple states.
8. Dispatching and contacting the appropriate personnel based on support concern.

Experience

2-5 Years

Level

Junior

Education

High School

Description :

1. Met the quota of 60-80 calls per shift for direct collections of debt for various medical bills, student loans and overpayment of unemployment compensation.
2. Provided friendly customer service while negotiating agreeable payment plan options, and obtaining financial information.
3. Collaborated with insurance companies and state bureau of workers compensation to reach agreements on debt collection.
4. Followed-up on accounts to ensure compliance with established payment plans.
5. Documented all conversations with customers with great attention to accuracy and detail.
6. Handled inquiries from customers, clients, and providers via telephone.
7. Received requests by mail, telephone regarding insurance claims/policies while operating on multiple computer applications.
8. Demonstrated above average communication skills with the ability to speak and listen effectively when dealing with customers and all departments, both in person and over the phone.

Experience

10+ Years

Level

Consultant

Education

Associates