Junior Customer Service Representative Resume
Objective : Dedicated Junior Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed company expectations. Reliable and driven, with strong time management and prioritization abilities.
Skills : Microsoft Word, Excel, Outlook, Access, PowerPoint, Oracle, Intranet Internet, Horizon, Dynix And Web Reporter
Description :
- Receiving general requests and inquiries via telephone, walk-in, e-mail and regular mail from customers regarding high bills, low pressure, leaks in mains or lines, final bills, connecting or disconnecting of service, transfer of accounts, or refunds of deposits, processing the requests and inquiries with tact and politeness.
- Investigating the complaints of excessive water bills or reports of low water consumption in the field.
- Checking buildings for leaks in plumbing, operating leak detection and portable test meter, estimating charges where defective or stopped meters are discovered, crediting the customer accounts according to departmental rules and regulations.
- Performing a wide variety of clerical tasks in the office in maintaining records of customer contacts, checking bills for lack of payment, or maintaining service records.
- Compiling various statistics and reports regarding meter reading, vehicles, and other district-related activities.
- Assigning and dispatching the work to subordinate employees, performing sub-meter inspections and service verifications.
- Performing connects and disconnects of meters and other field activities related to the transfer of water and sewer service.
Experience
2-5 Years
Level
Junior
Education
High School
Senior Customer Service Representative Resume
Summary : Senior Customer Service Representative with over 9 years of experience. Excels in fast-paced, changing work environments. Self motivated, hard working and flexible scheduling. Quick study for new products, services and policies. Endeavors to conform to and exceed the standards set by management.
Skills : 55 Wpm, Proficient In Microsoft Office, Multi-line Phone Operations, And General Office Equipment.
Description :
- Building relationships with buyers providing information on different products to increase sales and satisfy customers needs.
- Responsible for customer RMA claims and coordinating with the factory to assure the claim is resolved in a timely manner.
- Managing eight OEM accounts and two distribution accounts utilizing "quote tool" an internal web-based program to create and manage quotes and Lawson M3 ERP software to check stock, manufacturing history, cross reference, manufacturing feasibility, manage open orders, retrieve PO documents and entering orders.
- Coordinating with multiple factory locations using an excel spreadsheet to monitor the status of open POS weekly which reduced the amount of late deliveries.
- Assisting the receptionist as part of a rotating shift to answer all incoming calls and provide assistance over the phone and in person.
- Organizing the workflow between the customer, logistics team and the factory which reduced internal delays and improved customer delivery.
- Processing customer orders including entering orders in Lawson M3 ERP software, providing order acknowledgment, retrieving shipping documents, and tracking information.
Experience
7-10 Years
Level
Management
Education
BA
Call Center Customer Service Representative Resume
Headline : Aggressively motivated Call Center Customer Service Representative with 5 years of experience seeking a secure position in a reputable facility where I am able to utilize my organizational skills and experiences.
Skills : Training & Development, Customer Service, Clerical, Outlook, Word, Quickbooks, Excel, Management, Server
Description :
- Created engaging, memorable service interactions with our members on inbound calls, chat, email and other emerging channels.
- Used the systems, tools and policy procedures to serve as a balanced advocate for both the customer and Jack Threads.
- Met or exceed all monthly scorecard expectations: quality assurance score of 2.0 or higher and contacts per hour of 810 contacts per hour.
- Built a strong understanding of our product offering and help customers build new looks and outfits from our available brands.
- Worked collaboratively with peers to present trends regarding website issues and customer request.
- Demonstrated a professional and accountable behavior.
- Maintained the vendor contact to investigate discrepancies and provide information in non-routine situations.
- Responded to more than 70 inbound service calls daily, assisting customers with the resolution of various malfunctions.
Experience
5-7 Years
Level
Executive
Education
Business Administration
Junior Customer Service Representative Resume
Objective : Junior Customer Service Representative with 4 years of experience looking to acquire a career form the use of my knowledge of effective communicating skills and a vast interest in the field of communication used in a versatile way.
Skills : Supervisory Ability, Excellent Phone Etiquette, Writing, Multi-task Management, Exemplary People
Description :
- Holding the highest ethical standards and maintaining the valued trust of our customers and communities.
- Serving the consumers through digital (online, mobile, and social) and contact centers (phone, email, and correspondence).
- Providing customers with convenient ways to manage their accounts, enable digital payments, provide solutions that meet their financial needs.
- Delivering exceptional service to our customer by going out of the way to please them.
- Providing the first call resolution, while following strict procedures that meet compliance guidelines.
- Identifying and offering the customers the products and services they need and want to succeed financially.
- Maintaining the great communication skills including speaking clearly, succinctly, and accurately while using a pleasant tone and common conversational courtesies.
- Navigating multiple computer systems, applications, and utilize search tools to find information.
Experience
2-5 Years
Level
Junior
Education
BA
Customer Service Representative (Entry level) Resume
Objective : Detail-oriented Customer Service Representative with one plus years of experience with strong working skills and the ability to learn concepts quickly. Hard-working, looking to apply my education and experience to a job.
Skills : Cash Register, POS Managing Employee Scheduling And Paycheck Distributing Microsoft Word 40 Wpm, Microsoft Excel, Microsoft PowerPoint
Description :
- Effectively managing the written inventory (including opening, closing, and updating cases).
- Extensive knowledge of CMS guidelines including required compliance measures.
- Educating the members on their insurance coverage through BCBS medicare advantage.
- Analyzing the claims information for providers with improperly processed claims or missing payments.
- Servicing providers and members on claims adjustments processes and benefits information.
- Keeping abreast of constantly-changing, complex information.
- Staying up-to-date about new and changing laws and regulations that pertained to the healthcare industry and customer benefits.
- Protecting the company's financial interests. Limited and minimized the financial risk to the organization in medical claims processing, handling, and adjustment.
- Setting appointments and confirming appointments with customers.
Experience
0-2 Years
Level
Entry Level
Education
High School
Receptionist/Customer Service Representative Resume
Objective : Results-oriented Receptionist/Customer Service Representative with more than 3 years of progressive accomplishments in executive and administrative assistance. Dependable achiever, with ability to support complex, deadline-driven objectives. Team Player, Flexible, Excellent leadership qualities.
Skills : Microsoft Office, Microsoft Excel, Microsoft Outlook, Multiple Window Use, Accuracy, and Patience
Description :
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Addressed and resolved customer loan complaints empathetically and professionally.
- Processed payments refunds and record important customer data, update record customer information, de-escalate calls via active listening to identify needs and provide timely solutions.
- Gathered and verified all required customer information for tracking purposes.
- Collaborated with internal departments to find a resolution/further research on a customers account.
- Assisted customers with title information and modification using Dealertrack title management system.
- Received 18 shared success awards - compliments escalated to the office of the president as a result of an excellent customer experience.
- Cultivated an exceptional company standard of professionalism and empathy by troubleshooting critical issues.
Experience
2-5 Years
Level
Junior
Education
High School
Customer Service Representative (CSR) Resume
Summary : Motivated Customer Service Representative with 18 years of experience, dedicated to maintaining customer satisfaction and contributes to company success goals. Proven ability to empathize, establish rapport with clients and exceeds expectations.
Skills : Training & Development, Office Applications, Compliance Management, Conflict Resolution, Data Analysis, Data Entry, Executive Support, Risk Management, Communication Relations, Coaching
Description :
- Using tools and resources to build customer loyalty and keep customers in the T-mobile family by reselling the t-mobile brand.
- Proficiently handling calls within various skills as determined by business needs.
- Assisting leadership in providing support to representatives when needed.
- Providing constructive feedback and best practices to representatives based on observations to enable increased productivity, self-confidence and independence.
- Consistently meeting/exceeding the team and departmental goals and business objectives.
- Using different tools and resources to identify and trend behaviors to improve individual and team performance.
- Addressing and resolving the customer product complaints empathetically and professionally.
- Gathering and verifying all required customer information for tracking purposes.
- Accurately documenting, researching and resolving the customer service issues.
Experience
10+ Years
Level
Consultant
Education
Business Management
Customer Service Representative/Team Lead Resume
Headline : Customer Service Representative/Team Lead with 6 plus years of experience is seeking to obtain a challenging permanent position in an environment that offers a greater challenge and the opportunity to help the company advance efficiently, and productively. A position with a reputable organization that will benefit from my strong Customer Service skills and outstanding performance as well as contributes to my developing career.
Skills : Public Speaking, Community Engagement, Public Advocacy, Small Group Communication And Social Work, Accountable, Self- Starter, Enthusiastic, Optimistic, Motivator, Flexible, Team Building And Goal Oriented.
Description :
- Yielded to policies, procedures, and guidelines to protect both the customers and Wells Fargo.
- Exceeding the sales goals by influencing customers to learn about products/services that will benefit them.
- Resolving customer inquiries and/or problem resolution in a professional and composed manner, and escalate to manager as appropriate.
- Generating a connection and develop a rapport with customers to provide outstanding, personalized service.
- Resolving customer issues with the highest level of professionalism and integrity to ensure customer satisfaction and retention.
- Collaborating with other business units to retain accounts that might otherwise have been canceled.
- Following quality control procedures to ensure accuracy before delivering completed jobs to the client.
- Handling the client sensitive material including time-sensitive, confidential and urgent requests.
- Tracking any client reported issues and creating a reasonable resolution in a timely manner.
Experience
5-7 Years
Level
Senior
Education
BA
Customer Service Representative Resume
Headline : Experienced Customer Service Representative with over six years of experience in a high pressure and fast-paced professional environment. Motivated team player aiming to provide superior customer service above and beyond expectations. Demonstrates the ability to establish and document rapport with customers in an inbound and outbound call center.
Skills : Billing, Excel, Lotus Notes, Marketing, Microsoft Word, Marketing Research, Typist, Customer Relations, Social Media, Customer Service, Switchboard Operations, Sales, Training, Supervising
Description :
- Compiled and memorized HIPAA in order to correctly verify providers and patients which saves the company from fines and penalties.
- Carefully researched patients and providers account for errors or adjustments to prevent fraud for the company, and accuracy for patients to ensure they save money, and are not being overcharged the contracted rate.
- Responsible for collecting and processing account upgrades, and also collecting past due balances by credit card.
- Greeted every customer promptly documenting and answering all questions completely to maximize service opportunity and one call resolution which assists in improving service levels.
- Maintained up to date knowledge of dental updates, product and system enhancements, and procedure and processing policies.
- Listened attentively to caller needs to ensure a positive customer experience, and strives for a quick resolution, and customer satisfaction.
- Handled 50+ customer interactions per day, giving detailed, personalized, friendly and polite service to ensure customer retention and secure group contracts.
Experience
5-7 Years
Level
Executive
Education
Certification
Customer Service Representative Resume
Objective : Customer Service Representative with an extensive experience in sales and the customer service environment; which includes generating new prospects, training existing customers, troubleshooting technical problems and managing/tracking returns. Organized, critical thinker, creative, good communicator, thrives in pressure, excellent writing skills, notable positive rapport with customers, fearless in asking for a sale.
Skills : Proficient In Microsoft Word, Excel, PowerPoint, Access, Internet, Quick Learning Ability, Ability To Multi-task And Communicate Clearly And Effectively. Problem Solving And Customer Relations.
Description :
- Providing accurate information about client products and services to the caller and educating the callers on how to use client products and services.
- Handling the customer calls, despite the degree of difficulty, in a courteous and business-like fashion.
- Performing data entry on tracking systems for recording call notes, questions, and suggestions.
- Providing excellent quality customer service and other duties as assigned.
- Attending regularly scheduled video conferences for team meetings and one on one coaching.
- Adhering to Company attendance, punctuality, and meal and rest break requirements.
- Maintaining the concentration and focus in order to meet performance goals.
- Reacting positively to an ongoing, changing environment
- Demonstrating the ability to handle pressure when attempting to meet deadlines and performance goals.
Experience
2-5 Years
Level
Junior
Education
High School
Associate Customer Care Representative Resume
Objective : Experienced Customer Care Representative with demonstrated ability to manage high volume of accounts and assignments. Excellent writing and grammar skills with the ability to follow regulations, policies and procedures while meeting company guidelines and ensuring customer satisfaction. Known for concise troubleshooting and problem solving.
Skills : Customer Service, Call Center, Problem Resolution, Typing, Multi-Line Phone System
Description :
- Assist in plan-o-gram implementation and maintenance quickly and effectively solve customer challenges and requests.
- Maintain register countertops and bags; implement register countertop plan-o-grams.
- Assist in maintaining strict cashier accountability, key control, and adherence to company security practices and cash control procedures.
- Monitor cash levels and make appropriate drawer pulls as directed by the store manager.
- Complete all required paperwork and documentation according to guidelines and deadlines as assigned.
- File receiving paperwork accurately for weekly review by superior manager.
Communicate with transportation and warehouse team in three different locations.Worked within multiple systems to look up customer information, process payments, and research technical issues.Exceled within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
Experience
2-5 Years
Level
Executive
Education
Associate of Science
Customer Care Representative Resume
Headline : Accomplished non-profit management professional with broad knowledge and experience in all areas of non-profit operations. Proven track record of successful local agency management that includes fund development, strategic planning, program development, and volunteer management. Highly effective in training and curriculum development. Provided leadership to diverse populations in the areas of special event fundraising, board participation, and diversity initiatives.
Skills : Microsoft Office, Payroll, Customer Service, Sales, Logistics
Description :
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Developed effective relationships with all call center departments through clear communication.
- Built customer loyalty by placing follow-up calls for customers who reported product issues.
- Communication skills focused on understanding customer needs and developing resolutions.
- Proven ability to grasp product knowledge to rapidly address customer questions and complaints.
- Able to stay calm when confronted with angry customers and defuse tense situations.
- Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.
- Build and maintain enduring customer relationships to boost sales and generate repeat business.
Experience
5-7 Years
Level
Executive
Education
Diploma
Customer Service Rep Resume
Objective : Highly successful at meeting daily, weekly, and monthly sales goals in a 100% commission sales environment. Responsible and mature and thrives in fast-paced environments. Enjoys working as part of a team to achieve sales goals. Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments.
Skills : Windows Pc , Excel , Data Entry , Scanners, Internet
Description :
- Recommended merchandise to customers based on their needs and preferences.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Responded to customer questions and requests in a prompt and efficient manner.
- Completed all cleaning, stocking and organizing tasks in the assigned sales area.
Operated a pos system to itemize and complete an average of customer purchases.Routinely answered customer questions regarding merchandise and pricing.Developed marketing strategies and implemented advertising and promotional campaigns to increase sales percentage.Known for quickly resolving delinquent accounts and customer complaints.
Experience
0-2 Years
Level
Entry Level
Education
Bachelor of Science
Jr. Customer Services Representative Resume
Headline : Currently looking for a full time position in an environment that offers a great challenge, increased benefits for my family, and the opportunity to help the company advance efficiently and productively.
Skills : Microsoft Office.
Description :
- Responsible to provide support for all the company employees in the Northwestern Area and the Legal Department for a janitorial company.
- Verify that all the contracts and additional required documentation of new employees and contractors are submitted correctly in order to add their information in the Master Employee File in Winteam.
- Provide employees number and make sure that they start clocking in the system.
- Process all the hours of the employees and salaries of the contractor in the Database in order to process the payroll.
- Verify that all the Theaters Inspection Reprots are submitted in a monthly basis and report if we receive and non satisfactory grade.
- Help the legal department in special project related to employee lawsuits and helping translate all the documents in Spanish.
- Make sure that all the documentation is loaded in the system for safety and document control purposes.
Experience
5-7 Years
Level
Executive
Education
Industrial Engineering
Sales And Customer Services Representative Resume
Objective : A results orientated customer service professional with extensive experience in customer relations. Excellent sales skills include thorough product knowledge and the ability to convey all pertinent facts to customers. Background encompasses the ability to establish and build positive, solid relationships with customers and all levels of management. Computer experience with both MAC and PC.
Skills : Sign Language, Clear Communication Skills, Knowledge about the Products.
Description :
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.Greet customers entering establishments.
- Maintain clean and orderly checkout areas.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Answer customers' questions, and provide information on procedures or policies.
- Calculate total payments received during a time period, and reconcile this with total sales.
- Compute and record totals of transactions.
Experience
0-2 Years
Level
Entry Level
Education
Associate Of Science
Customer Services Representative Resume
Objective : As an accomplished leader, I specialize in project management, fostering internal and external collaborations with the agency's mission, vision, and operational objectives. I am a tactical team builder of enhanced workforce structures, targeting staff development, and organizational augmentation. I have multiple years of professional experience and a proven record of achievement dealing with Program, Project and Property Management, as well as Business Administration concepts, practices, office procedures, and an excellent orientation specialist.
Skills : Speak Spanish fluently, MS word, MS excel, Data Entry.
Description :
- Reviewing sales and hours forecasts with Store Manager for the time periods being scheduled.
- Editing associate schedules at the direction of the store management team.
- Producing and then reviewing proposed schedules with the Store Manager.
- Maintaining and ordering all new hires, coordinating new hire orientation and validating new hire I9 information.
- Manage logistics of instore workshops/clinics/community events including in store signing ordering materials.
- Monique Foster, Curriculum Vitae Application for Employment Drive execution and attend instore customer workshops, Work with the store manager to design and execute instore product excitement events and efforts to improve instore environment.
- Handled markdowns, floor sets, and store maintenance.
Experience
2-5 Years
Level
Executive
Education
Diploma
Customer Service Professional/Direct Sales Rep Resume
Objective : To obtain a higher position that will enable me to utilize my educational background, strong organizational skills, and ability to work independently or as an integral part of a team.
Skills : Intermediate With Windows, Microsoft Office; Type - 55wpm.
Description :
- Responsible for providing quick, friendly, and above and beyond customer service.
- Greeting each customer to ascertain specific customer needs.
- Understanding and responding appropriately to basic customer and employee inquires.
- Demonstrating and explaining merchandise in all areas of the store.
- Ability to move throughout all areas of the store; sales floor, register areas, lawn and garden, lumber yard, shipping and receiving.
- Ability to apply basic mathematical concepts such as adding, subtracting, multiplying and dividing.
- Ability to operate store equipment in assigned area (including but not limited to telephone, paging system, copiers, fax machines, computers, etc.) Accomplishments Voted as friendliest cashier by Yelp reviewer.
Experience
0-2 Years
Level
Entry Level
Education
BS In Environmental Biology
Customer Service Professional I Resume
Objective : Motivated individual with over 4 years' experience in customer services and sound communication skills. Recognized by management as a hands-on, proactive problem solver, with hard work ethics and great customer service skills. Skilled in the use of MS Office applications including, MS Word, MS Excel, MS PowerPoint, MS Access, and Internet Explorer, with a typing speed of 45 words per minute. Successfully received HS Diploma and currently enrolled at West Virginia University at Parkersburg.
Skills : Powerpoint, Microsoft office, Multi-Line Phone System.
Description :
- Received inquiries from customers from various sources (phone and email), answered questions and resolved individual problems.
- Prioritized customer needs, determined special requirements, and obtained required information and samples to open the project.
- Organized customer information by classifying and segmenting the customer, entered new or updated information into a database (Lotus, Oracle R12, Excel), etc., using the Customer Relationship Management (CRM) system.
- Provided support for non-technical customer requests, including questions/issues such as billing inquiries, service requests, and general information.
- Assembled all required reports and documents to be sent to the client in a complete package, measured and monitored customer satisfaction through customer satisfaction reviews, followed up on concerns, informed the customer of the certification, and closes the project.
- Actively participated in teams to continuously improve and drive quality into service to the customer.
- Manpower Associate Appreciation Award for demonstrating continued commitment to excellence and success.
Experience
0-2 Years
Level
Entry Level
Education
MBA
Customer Service Professional Resume
Summary : To obtain a challenging and rewarding position with a company that requires strong communication and organizational skills to utilize my experience, dedication and integrity in an Office Manager/Administrative Assistant role.
Skills : Microsoft Office, Management.
Description :
- Assisted customers with store and product complaints.
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
- Processed confidential tax form information.
- Maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Processed credit card transactions during the checkout process.
- Greeted all clients in a courteous and professional manner.
- Responded to all customer inquiries in a timely manner.
Experience
7-10 Years
Level
Management
Education
GED
Contact Service Representative Resume
Objective : As a Contact Service Representative, responsible for Reviewing all Silent Monitoring reports and conduct life monitoring of CSR calls in order to identify problems/issues and provide in-service/counseling when applicable.
Skills : MS Office, Customer Service, Good Communication SKills.
Description :
- Took messages and transferred calls to voice mail and available agents.
- Filed employee and client records.
- Investigated requests for long-distance block removals.
- Transferred 800 rings to numbers to dedicated or switched emergency routing.
- Answered unscreened calls for continuous periods of time on SSA's national 800 number.
- Provided quality customer service in a fast-paced, high call volume environment.
- Conducted interviews to determine the nature of the call.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
