Customer Service Specialist Resume Samples

Description :

1. Responsible for the effective operation and continued growth of the center with direction from the Divisional Director of operations. This position ensures that each team member is trained in all procedures, policies, products, and programs. Exceptional customer service, attention to detail.
2. Increasing overall performance, productivity, and profitability and, is responsible for building sustainable customer relationships with the successful delivery of customer service and monitoring/measuring customer satisfaction.
3. Promoting employee engagement, teamwork and job satisfaction through continued coaching and development.
4. Relationship building /customer experience: build strong relationships with current and prospective customers, in person, in the market, and over the phone.
5. Monitoring and measuring customer satisfaction, take the lead on case management for delinquent accounts.
6. Product promoter and sales champion: understand, recommend, and sell financial products and services to customers.
7. Cross-selling core/ancillary products while center staff completes customer transaction before the customer leaves the center.
8. Responsible for the on-going marketing strategy and physical marketing along with four walls marketing- inactive calls, cross-selling, professional image.
9. Developing a marketing plan to track marketing success, organizes local store marketing (LSM) and community events.

Experience

10+ Years

Level

Management

Education

BM

Description :

1. Analyzing daily performance for customer-facing metrics and Pareto deficiencies.
2. Managing all customer expedite requests working through the supply chain, operations, and logistics.
3. Proactively tracking production progress of custom orders and ensure sales offices receive accurate and timely delivery of products and initiate an early warning process and carry out actions to rectify any.
4. Supporting operations, supply chain, and logistics with accurate information regarding exceptions or issues with incoming custom orders and requested delivery dates.
5. Coordinating with supply chain and scheduling to keep fill rates for stock products at target levels.
6. Coordinating with operations, supply chain, logistics, and product management on a new product.
7. Monitoring dashboard for progress and assisting in developing action plans for metric improvement.
8. Collaborating with the supply chain for vendors needing to improve delivery performance maps.
9. Appropriate processes that impact customer experience and develop improvements that translate into improved customer-facing metrics.
10. Collaborating with existing subject matter experts on current and upcoming processes/applications, in order to contribute to the design and maintenance of processes within factories.
11. Evaluating local business requests and work with the business team to determine the validity and necessity of requests.

Experience

2-5 Years

Level

Junior

Education

BS

Description :

1. Make sure all customers entering and exiting the store were acknowledged. Assign daily tasks to cashiers to complete throughout their shifts.
2. Responsible for success in front-end metrics: scorecards, AOS, NSPP, PLCC, and OSAT.
3. Give override numbers in needed situations: price overrides, return approval, firearm sales, post voids, and loans.
4. Ensure the safe counted out at ten thousand dollars before opening for business.
5. Stocked all registers with cash drawers so customers could be taken care of quickly and efficiently.
6. Responsible for making Pepsi orders to ensure all drink coolers throughout the store were fully stocked at all times and that the store had a good amount of back stock on hand for replenishment.
7. Used sim web application to receive vendor drop shipments and to ensure inventory counts were accurate.
8. Responsible for managing cash operations, such as balancing drawers at the end of the night, and entering them in the system to observe any overages/shortages.
9. Ensure all daily paperwork as printed out, completed correctly, signed, and filed away correctly according to company standards.
10. Ensure the safe counted out at ten thousand dollars at the end of each night before the closing of business.

Experience

7-10 Years

Level

Executive

Education

Nursing

Description :

1. Provided a high level of customer service by ensuring all orders were processed, released and shipped on time.
2. Worked with supply planning and sales administration to understand stock issues, allocations and launch requirements to ensure orders were met within the shipping window not to effect on time.
3. Established strong relationships with both internal and external partners to create a solid report ensuring the smooth flow of transactions and sales orders.
4. Acted as a key user and project coordinator during the biggest integration in the history of the beauty industry, provided transitional testing support to ensure system capabilities remained in place prior to completing the transition of PG to the city.
5. Provided end-user training to fellow coworkers by using live demonstrations and power point presentations for a better understanding on new system and processes.
6. Assisted as a regional delivery manager planning responsible for creating deliveries and shipments to process orders to the 3rd party distribution center.
7. Executed no touch and order scorecards to report KPIs to upper management with the required information on order metrics.
8. Coordinated EDI startups based on system capabilities and target dates.
9. Acted as a liaison between the support resources and the prestige business.
10. Provided resolution support and the root cause of EDI outages to include but not limited to, ASN failures, invoice errors, and purchase order rejections.
11. Monitored system daily for order and invoice processing. Captured rejections promptly so that they were resolved in a timely manner with no interruption to the business.
12. Assisted with various business testing scenarios along with new customer setups and transactional testing to ensure a smooth flow of orders and invoice processing with little to no interruption to the prestige business.

Experience

10+ Years

Level

Senior

Education

HS

Description :

1. Answering directional questions and refers customers to librarians for reference questions.
2. Providing customers with direct assistance in the navigation of the internet and the use of the library.
3. Performing all the duties and responsibilities of a customer service representative as needed, such as "on the floor" customer service, entering data into computer systems, preparing new and existing material for the customer.
4. Answering customer calls daily for troubleshooting, information, renewal service, and transfer calls to different departments.
5. Making daily announcements over the library's intercom for customers reference.
6. Instructing a weekly class on Thursdays for children ages 5-12 to participate in tech activities, websites, and experiments.
7. Providing public program support, including on-screen library information and public program promotions.
8. Monitoring programs, prepare reports and ensures appropriate setup is completed.

Experience

5-7 Years

Level

Executive

Education

BM

Description :

1. Implemented efficient check-in process for clients established eligibility for programs.
2. Supported managers and coworkers on day-to-day bases to improve work relationships/team order.
3. Maintained client interview windows, employee office cubicles and client waiting lobby.
4. New employee contact for submission of key card requests created and submitted for approval to the administrator.
5. Researched seasonal resources and posted information on resource boards that I created throughout the building.
6. Handled incoming calls, responding to inquiries, resolved problems with enthusiasm, persuasiveness, and customer.
7. Special handling of guest reservations via phone, email, facsimile, and online chat.
8. Management of negotiated rate loads at each Kimpton property and their third party sells the sites.
9. Active implantation of sell strategies to promote the brand through Kimpton services, amenities, and restaurants.
10. Liaison between the hotels and central reservations international offices.
11. Trainer of hotel systems including voice agent, Epitome, Yammer, SYNAGIS, and SABRE.
12. Creator of hotel packages out for promotion on news and media sites locally.

Experience

10+ Years

Level

Senior

Education

HS

Description :

1. Receive and process commercial and residential deposits for all city-related permits, utility services, water payments, impact fees and other miscellaneous fees and charges as needed.
2. Assists manager and assistant manager with the daily operations of utility billing by providing administrative assistance, assisting with special projects, reporting workflow and identifying and resolving problems.
3. Receive and write inspection requests made in person, online and from telephone recording.
4. Performs general clerical duties including, but not limited to: typing, filing, 10-key, data entry, money collection and record keeping.
5. Maintains records, file daily inspection tickets, and call utility services for release.
6. Process and make daily deposits, balances and update payment postings with the general ledger, accept credit card payments and ensure they have settled with ETS money.
7. Extensive customer contact, both in-person as well as telephone contact, must be able to answer questions and provide general assistance with problems, concerns, and inquiries regarding accounts, payments and etc.
8. Maintain all customer accounts, update account information on computer and set up accounts.
9. Prepare monthly reports/correspondence relating to alcohol, health, and building permits.

Experience

7-10 Years

Level

Executive

Education

BE

Description :

1. Generating MABSTOA/MTA BUS, LIRR & MNCRR service requests for pension estimates, service summary, buyback services, eligibility, pension contributions/loans, arrears and affidavit verifications.
2. Handling complex queries and service requests in benefits, payroll, accounts payable, human resources & procurement.
3. Generating/escalating procurement service requests relating to contract/purchase orders, inventory, my marketplace, requisitions/receipts, strategic sourcing and vendor inquiries.
4. Educating vendors/suppliers/bidders with step-by-step navigation to process bids for the request for proposals (RFP).
5. Resolve or escalate vendor/supplier inquiries relating to invoice/payment processing, vendor maintenance, purchase order (PO) inquires and status updates.
6. Analyze and resolve payroll inquiries regarding compensation, garnishments, deduction/rates, direct deposit, payroll forms, vacation, w2, tax withholding, KRONOS and time/labor issues.
7. Educating employees/vendors with detailed instruction for paper/electronic e-access forms for benefits, payroll, IT, HRIS, employment, HR, and Finance.
8. Research life insurance benefit eligibility for active/retired/ deceased employees and process claims forms/affidavits for spouse/beneficiaries of deceased employees.

Experience

5-7 Years

Level

Executive

Education

MS

Description :

1. Provided superior customer service, ensuring all client needs are met.
2. Handled client and vendor issues in person and through phone, fax, and email in a fast and courteous manner.
3. Maintained contact with installers and customers to ensure timely and proper installation was completed per customer expectations.
4. Kept current and archived customer files of all special order sales and installs while maintaining customer privacy.
5. Handled return to vendor merchandise to allocate store credit whenever possible.
6. Helped increase in-store revenue through special order, installed, and commercial sales.
7. Conducted monthly price audits, product cycle counts, and other managerial tasks.
8. Trained new employees on company policies, products, sales strategies, and the use of in-store technology for sales purposes.
9. Maintained a clean and safe sales floor in a very fast-paced, customer-focused environment.
10. Used heavy equipment such as forklift, scissor lift, and reach truck to transport merchandise in the store.

Experience

10+ Years

Level

Senior

Education

HS

Description :

1. Engage walk-in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome.
2. Creating a robust customer profile by answering their questions and providing a tailored experience based on their interests and agenda.
3. Helping Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling test drives for individuals who exhibit purchase intent or potential.
4. Providing the highest level of customer service to all current and future owners on delivery day to ensure satisfaction.
5. Demonstrate and act on the core values of customer service: proactive, professional, personal, and passionate.
6. Working closely with other employees to ensure smooth transitions for customers toward a successful delivery appointment.
7. Help drive business and maximize sales through customer service, product knowledge, merchandise presentation, and promotion.

Experience

0-2 Years

Level

Entry Level

Education

HS