Description :

1. Oversee daily operations to ensure exceptional customer service and team performance, guided by corporate policies.
2. Enhance customer satisfaction through personalized service and proactive problem resolution.
3. Train and develop team members in customer service best practices and product knowledge.
4. Build and maintain strong relationships with clients, addressing their needs and concerns effectively.
5. Monitor customer feedback and satisfaction metrics to drive continuous improvement initiatives.
6. Promote financial products and services, achieving sales targets while ensuring customer needs are prioritized.
7. Manage marketing strategies to increase local engagement and brand visibility.

Experience

5-7 Years

Level

Senior

Education

B.S. in BA

Description :

1. Analyzed and reported on customer service metrics to identify areas for improvement.
2. Managed customer expedite requests, ensuring seamless collaboration across supply chain and logistics.
3. Tracked production progress of custom orders, guaranteeing timely delivery and customer satisfaction.
4. Supported operations with accurate information regarding order exceptions and delivery issues.
5. Coordinated with supply chain to maintain optimal fill rates for stock products.
6. Collaborated with product management on new product launches, ensuring alignment with customer needs.
7. Developed action plans based on dashboard metrics to enhance service quality and performance.

Experience

7-10 Years

Level

Senior

Education

B.S. in BA

Description :

1. Ensured exceptional customer service by acknowledging customers promptly upon entry and exit.
2. Monitored front-end metrics and achieved targets in AOS, NSPP, and OSAT.
3. Processed price overrides and return approvals efficiently, maintaining compliance with company policies.
4. Managed cash operations, ensuring accurate cash drawer balances at the end of each shift.
5. Maintained inventory accuracy through effective vendor shipment tracking and stock management.
6. Collaborated with team members to streamline daily operations and enhance customer experiences.
7. Conducted regular audits of paperwork to ensure compliance with company standards.

Experience

2-5 Years

Level

Junior

Education

AABA

Description :

1. Delivered exceptional customer service by ensuring timely order processing and shipments.
2. Collaborated with planning and sales teams to address stock issues and meet customer demands.
3. Built strong relationships with partners to facilitate seamless transaction flow.
4. Coordinated training sessions for staff on new systems and procedures.
5. Monitored daily order processing to swiftly resolve any issues.
6. Executed performance metrics reporting to management to track service effectiveness.
7. Acted as a liaison between departments, ensuring smooth communication and problem resolution.

Experience

2-5 Years

Level

Junior

Education

AAS

Description :

1. Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
2. Assisted customers with product navigation and library resources, enhancing their experience.
3. Conducted data entry and prepared materials for customer engagement.
4. Managed daily customer calls for troubleshooting and service renewals, ensuring prompt resolution.
5. Facilitated technology classes for youth, promoting digital literacy and engagement.
6. Supported public programs by promoting events and ensuring smooth operations.
7. Monitored and reported on service quality, contributing to continuous improvement efforts.

Experience

0-2 Years

Level

Fresher

Education

A.A.

Description :

1. Implemented a streamlined check-in process, enhancing client eligibility verification for programs.
2. Collaborated with management to improve workplace relationships and service delivery.
3. Maintained organized client interview areas and employee office spaces to enhance the client experience.
4. Facilitated new employee onboarding, including the submission of key card requests.
5. Researched and posted seasonal resources effectively across the organization.
6. Handled incoming calls with a focus on resolving inquiries and providing exceptional customer service.
7. Managed guest reservations through various communication channels, ensuring satisfaction and accuracy.

Experience

2-5 Years

Level

Executive

Education

AAS

Description :

1. Processed and managed commercial and residential service requests, ensuring timely and accurate responses.
2. Provided administrative support to utility billing operations, enhancing workflow efficiency and problem resolution.
3. Handled inspection requests via multiple channels, maintaining high standards of customer service.
4. Executed general clerical duties, including data entry, record keeping, and payment processing.
5. Maintained accurate customer account records, updating information and ensuring data integrity.
6. Conducted daily financial reconciliations, ensuring accuracy in deposits and transactions.
7. Engaged with customers in person and over the phone, addressing inquiries and resolving issues effectively.

Experience

7-10 Years

Level

Management

Education

B.A. Communication

Description :

1. Facilitated MABSTOAMTA BUS, LIRR, and MNCRR service requests, ensuring timely processing of pension estimates and eligibility inquiries.
2. Managed complex queries related to benefits, payroll, and procurement, ensuring accurate and prompt resolutions.
3. Generated and escalated procurement service requests, enhancing vendor communication and contract management.
4. Guided vendors through the bid process for RFPs, fostering positive supplier relationships.
5. Resolved supplier inquiries regarding invoice processing and purchase order statuses, maintaining operational efficiency.
6. Analyzed payroll inquiries, providing solutions for compensation and tax-related issues to ensure compliance.
7. Educated employees on benefits and payroll access, improving overall user experience with HRIS systems.

Experience

5-7 Years

Level

Executive

Education

B.A.

Description :

1. Delivered exceptional customer service, consistently addressing and fulfilling client needs.
2. Resolved client and vendor issues through various communication channels with professionalism.
3. Coordinated with installers and customers to ensure timely and satisfactory service delivery.
4. Maintained organized customer records, ensuring data accuracy and confidentiality.
5. Processed vendor returns efficiently to optimize inventory and customer satisfaction.
6. Contributed to sales growth through strategic special order and commercial sales initiatives.
7. Conducted regular price audits and inventory assessments to ensure operational accuracy.

Experience

10+ Years

Level

Senior

Education

BABA

Description :

1. Greeted and assisted walk-in customers, ensuring a welcoming environment.
2. Developed comprehensive customer profiles to tailor service based on individual needs.
3. Facilitated scheduling for test drives, contributing to the sales pipeline.
4. Delivered exceptional customer service on delivery days to ensure client satisfaction.
5. Embodied core customer service values: proactive, professional, personal, and passionate.
6. Coordinated with team members for smooth transitions during delivery appointments.
7. Enhanced sales through exceptional service and product knowledge.

Experience

0-2 Years

Level

Entry Level

Education

AAB

Description :

1. Serve as the primary point of contact for customers, ensuring an exceptional service experience with every interaction.
2. Identify client needs and effectively communicate solutions to build trust and rapport.
3. Take ownership of client inquiries, ensuring timely and satisfactory resolutions.
4. Utilize sound judgment and company policies to resolve customer issues efficiently.
5. Consistently meet and exceed individual and team performance targets.
6. Maintain a respectful and professional demeanor in all interactions with clients and colleagues.
7. Continuously seek ways to elevate service standards and improve the customer experience.

Experience

0-2 Years

Level

Entry Level

Education

AABA

Description :

1. Managed customer inquiries, ensuring timely and effective resolutions in line with company policies.
2. Maintained an organized and welcoming store environment to enhance customer experience.
3. Executed point-of-sale procedures, including cash management and transaction processing.
4. Provided exceptional customer service, addressing concerns with professionalism and empathy.
5. Promoted upcoming sales events and product promotions to drive customer engagement.
6. Identified potential theft incidents and reported them to management promptly.
7. Mentored and trained new sales associates to improve team performance and customer service quality.

Experience

0-2 Years

Level

Fresher

Education

B.A. in Bus. Admin.

Description :

1. Managed customer inquiries regarding service estimates, repairs, and order statuses.
2. Drafted clear communication materials for customers regarding payments and balances using Microsoft Word.
3. Generated daily and weekly performance reports utilizing Microsoft Excel.
4. Maintained and updated customer records in the CRM system.
5. Coordinated with team members to provide updates on repair status, costs, and labor.
6. Verified customer insurance coverage with insurance providers, ensuring accurate billing.
7. Achieved a compliance score of 100% through quality assurance measures.

Experience

5-7 Years

Level

Senior

Education

B.S. in Bus. Admin.

Description :

1. Provided expert guidance to customers regarding product inquiries and concerns via phone and in-person interactions.
2. Managed multiple customer requests concurrently in a high-volume retail environment.
3. Collaborated effectively with team members to create an exceptional shopping experience.
4. Ensured store cleanliness and organization to enhance customer engagement.
5. Processed various payment methods efficiently, maintaining accuracy in transactions.
6. Executed merchandise replenishment to guarantee product availability for customers.
7. Maintained a positive and professional demeanor while addressing customer needs.

Experience

2-5 Years

Level

Junior

Education

BA Comm

Description :

1. Requested and collected documentation for underwriting to modify delinquent mortgage loans, managing a pipeline of 300 accounts effectively.
2. Acted as lead for a team of 10 associates, providing guidance and support in daily operations.
3. Resolved escalated supervisor requests, ensuring prompt and effective solutions.
4. Analyzed operational issues that stalled account progress, implementing corrective actions.
5. Monitored electronic payments, coordinating 3 to 7 payments to facilitate successful loan modifications.
6. Collaborated with departments to identify root causes of system inefficiencies, driving process improvements.
7. Reviewed pre-foreclosure accounts for accuracy, ensuring compliance with company standards.

Experience

5-7 Years

Level

Executive

Education

B.A. Comm.

Description :

1. Acted as the primary liaison for customers, ensuring clear communication and issue resolution.
2. Guided clients through the documentation process for various loan options.
3. Established strong rapport with clients to facilitate trust and effective service delivery.
4. Ensured compliance with investor guidelines during document preparation for underwriting.
5. Educated clients about foreclosure alternatives, enhancing their understanding of available options.
6. Actively listened to customer concerns, providing tailored solutions to their financial situations.
7. Reviewed and affirmed criteria for foreclosure proceedings, maintaining accuracy and compliance.

Experience

2-5 Years

Level

Executive

Education

A.A.

Description :

1. Explained documentation requirements to customers, ensuring clear understanding and compliance.
2. Maintained close communication with internal teams, enhancing collaboration and service delivery.
3. Served as the primary contact for clients and third parties during the loss mitigation process.
4. Managed customer requests, acting as a liaison and ensuring adherence to trial payment plans.
5. Prepared and sent correspondence to address customer inquiries and resolve complaints effectively.
6. Resolved questions related to customer accounts, providing accurate and timely information.
7. Escalated complex issues as needed, ensuring adherence to established guidelines.

Experience

7-10 Years

Level

Management

Education

B.A. Comm.

Description :

1. Assisted consumer troubleshooting their Moultrie products.
2. Placed orders via phone for consumers.
3. Checked inventory/confirmed inventory for products.
4. Updated consumers information in ACT system.
5. Checked system for fraud reviews and confirmed orders with consumers.
6. Sent/received game cameras and products via mail and email to and from consumers.
7. Used Clear Commerce for accounting information for credit card verifications and updates.

Experience

2-5 Years

Level

Junior

Education

MS

Description :

1. Investigated customer inquiries and complaints as a customer service representative or responding to customer inquiries in a call center environment.
2. Developed public awareness or consumer education programs relating to utility matters including, but not limited to, presentations to consumers, consumer advocates, regulatory agency personnel, or utility industry representatives.
3. Conducted investigations involving energy, telecommunications, water, or cable service.
4. Designed survey instruments to measure and track customer satisfaction in utility industries, or analyzing and/or preparing reports on results of such surveys.
5. Conducted inspections or tests of energy or water meters or telecommunications devices.
6. Analyzed utility customer education programs and/or customer service performance.
7. Conducted in-person and telephone interviews and reviewing written submissions from utility customers for the purpose of initiating a complaint investigation against a utility service provider or responding to a customers question about their utility service, Department policies and programs, or NYS laws, rules and regulations regarding utility service.

Experience

2-5 Years

Level

Junior

Education

GED

Description :

1. Provided excellent customer service online through email, chat and phone requests.
2. Listened to and solving customer complaints.
3. Worked to give a wonderful customer experience to every customer by being the voice of the bank.
4. Helped create job and training booklets for my department.
5. Headed up the Apple Pay problems in my department.
6. Gave valuable insight on how to train new employees for the call center.
7. Used Multitasking, computer tech skills, diffusing problems and coming up with a solution.

Experience

7-10 Years

Level

Management

Education

Diploma In Education