A Customer Solutions Specialist will be responsible for providing a high standard of customer satisfaction by delivering quick solutions to the problems faced by the customers. Typical duties that can be seen listed on the Customer Solutions Specialist Resume are – developing strategies to improve customer response actions, answering phone calls, identifying the issues of the client, providing necessary information as required by the customers, hiring and training representatives and agents; and maintaining a detailed record of customer’s interactions.
Job skills that are crucial for this post are – customer service experience, presentation and communication skills, time management skills, reporting skills, the ability to handle tactfully with difficult customers, patience to handle huge amount of calls, computer competency and familiarity with CRM tools, selling abilities and a proven track record of over-crossing quota. Eligible resumes should highlight a degree in relevant area and a good amount of work experience in managerial capabilities.
Summary : Over 9 years of experience, including as a Customer Service Agent, as a Bilingual Collector and as a Customer Service in industries including Insurance Customer Solutions, Non-Depository Credit Institutions.
Skills : Diligent, Detailed oriented, Good communication.
Description :
Provided information about products and services.
Received and processed incoming phone calls from customer or client base.
Prioritized data entry daily to ensure customers' needs were met.
Effectively identified customer concerns over the phone.
Performed office duties such as data entry, word processing, filing and copying.
Provided great customer service and building customer rapport Cash handling and meeting projected sales goals Training specialist for new employees.
Trained staff on how to improve customer interactions.
Experience
7-10 Years
Level
Management
Education
Diploma
Sr. Customer Solutions Specialist Resume
Summary : Customer service focused professional who possesses a positive attitude and a keen eye for both detail and service. Proven managerial ability in producing exceptional results through solid delegation skills.
Skills : Conversational Spanish, Customer Service, Report Writing, SEO Optimization, Project Management, Public Speaking.
Description :
Used client relationship management (CRM) website to organize the workflow ofleads, accounts, and sales of training courses.
Initiated calls to potential leads, offering potential savings on training courses, and aided the client in determining the best mode of training for them.
Responded to new leads (via email, web chat, phone) to determine client needs and best training mode for client to pursue.
Engaged in web chat with website visitors to answer questions, and determine visitor interest in products, Utilized Sales Genie (.com) to generate databases of potential leads in various industries and regional areas to prospect.
Served as part of newly-formed sales team to market, prospect, and conduct sales of project management professional certification training courses (online self-paced, live online, live in-person instructor led).
Organized the workflow of leads, accounts, and sales of training courses.
Initiated calls to potential leads, offering potential savings on training courses, and aided the client in determining the best mode of training for them.
Experience
7-10 Years
Level
Management
Education
Master Of Arts
Customer Solutions Specialist III Resume
Objective : Seeking a position as a Customer Solutions Specialist that will require to utilize skills, abilities and experience while providing quality care to patients. In return bring to your establishment; leadership ability, great communication skills, willingness to learn and team player competencies.
Skills : Microsoft office, ICD-10, Medical Terminology, Excel, Internet Research.
Description :
Facilitates the investigation of complaints, issues and inquiries from clients, providers, sales and other internal departments.
Responsible for escalating calls, emails and issues to the Customer Solutions Specialist Team Lead, when appropriate.
Corrects/adjusts pricing as needed, on case by case situation.
Authorizes write off of billed charges, when appropriate for resolution of an issue Provides Support for Sales Staff related to Solutions activity within the assigned Territory.
Maintains and builds upon relationships with Customers, Sales Staff and internal departments.
Investigates all complaints, issues, concerns, documenting actions taken and results within the designated database.
Provides results of investigations to all appropriate parties.
Experience
2-5 Years
Level
Junior
Education
Diploma
Customer Solutions Specialist II Resume
Objective : Organized, dependable, skilled individual seeking a position that will combine strong computer skills, hands-on training, ability to grasp concepts and ideas with quick and excellent multi-tasking abilities, ability to type over 8,000 KPH, and extensive medical knowledge.
Skills : Microsoft Office, Customer Service Experience, Management, Training.
Description :
Brokeraged division of Con-way supporting our logistics division Menlo Worldwide.
Established close relationship with account representatives working with large suppliers including Dow Chemical, Slimfast, Diebold, Starbucks, General Motors and the United States Government.
Movid shipments of products across the country and around the world.
Make carrier selections, schedule appointments for pick-up and delivery activities, monitor carrier performance and resolve transportation problems in an expeditious and professional manner.
Identified, assigned and monitored a carrier base for customers' orders via truckload (TL), intermodal/rail and less than truckload (LTL) modes.
Duties included tracking, tracing, rating and routing shipments, performing transportation/logistics analysis and providing transportation advice and support.
Identified and proactively resolved transportation delays.
Experience
2-5 Years
Level
Junior
Education
Education
Customer Solutions Specialist III Resume
Objective : Energetic, customer oriented, dependable and goal-focused with over 7 years of customer service and sales experience. Proven ability to adapt to the demands of a diverse and fast-paced workload. Possess a strong work ethic and a desire to learn and to go beyond expectations of employer.
Skills : Typing, Microsoft Office, and Medical Terminology.
Description :
Retained customer relationships was primary focus.
Utilized the tools that were given through a an extensive 6 week training, to create a unique conversation with all customers to find solutions for their households.
Calculated our system metrics to predict targets for the day.
Sorting through and corresponding back and fourth with management.
Displayed enthusiasm in every call that yielded results in saving relationships and gaining additional services.
Started a peer group during lunch hours to discuss ways to use our training and knowledge of our products to better serve and keep our customers.
Interacted directly with customers considering cancellation of services to resolve problems and retain business, requiring superior client servicing techniques, patience, and problem resolution skills.
Experience
2-5 Years
Level
Executive
Education
AA In Human Services
Customer Solutions Specialist I Resume
Objective : Seeking a Customer Solutions Specialist I poistion with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Worked full time and supported supervisors and managers with customer-facing roles.
Thrived within busy, high-volume environment requiring the ability to prioritize and provide exceptional customer service.
Prepared daily deposits and sales reports.
Balanced cash drawers and maintain sales records.
Motivated and trained staff/co-workers to meet daily goals.
Supported managers when they're unavailable.
Managed local Facebook page and created flyers for store events using Microsoft Office (including Word, Excel, and Powerpoint).
Experience
2-5 Years
Level
Junior
Education
Bachelor's In Advertising
Customer Solutions Specialist/Executive Resume
Summary : Spirted team player, who easily adapts to change, is hardworking, with an easygoing personality. Six Years of accumulative office administrative and customers service experience. Very enthusiastic about joining your team and furthering skills though a long term career.
Skills : Microsoft Office, MS Excel.
Description :
Developed new strategies for customer retention activities.
Responded to customer queries and address service complaints in a timely manner.
Worked with Sales Manager in implementing sales promotion activities.
Tracked promotions that are soon to be expired and contact customers for renewals.
Developed product presentations and demonstrations to customers.
Provided excellent customer services and ensure customer satisfaction.
Built positive working relationships with customers for repeat businesses.
Experience
7-10 Years
Level
Management
Education
Cosmetology
Customer Solutions Specialist/Analyst Resume
Summary : Proven track record of meeting timelines, customer satisfaction in problem resolution, clear verbal and written communications and dedicated to high performance for company success.
Contacted customer regarding information gathered and identifying the needs of the customer.
Researched and forwarded the complaint to the appropriate subject matter expert.
Communicated the final decision to the customer as the issue has been resolved.
Documented all pertinent information and closing the complaint.
Collaborated with cohorts to maximize customer service and satisfaction during claims.
Won First Tennessee Bank's First Power Award in 2009 and numerous other customer service awards.
Used Operating systems, products/services, and policy/procedures.
Experience
10+ Years
Level
Senior
Education
Physical Education
Customer Solutions Specialist/Coordinator Resume
Objective : Hard working, highly motivated young professional with management experience in diverse industries. Possesses excellent communication, problem solving and leadership skills. Fully applies current capabilities while embracing new challenges and learning opportunities.
Managed a portfolio of 400+ accounts and over $1 million of leased office equipment.
Oversaw sales forecasting, goal setting and performance reporting for all accounts.
Maintained a central database of key contacts, risk ratings, financial impact and key issues.
Built client relationships by acting as the liaison between the customer service and sales teams.
Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
Escorted customers to appropriate merchandise, no matter what department.
Experience
2-5 Years
Level
Junior
Education
Diploma
Customer Solutions Specialist Resume
Summary : Customer Experience Specialist, you will join a service and sales-focused team in a high-energy call center environment focused on listening to, caring for, and connecting with customers. In this role, you will answer calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutions and additional products.
Skills : Process Engineering, Customer Service Skills, Customer Relations, Logistics.
Description :
Maintained department and product knowledge.
Constructed various solutions to resolve customer disputes.
Provided information on product features and related items to sell an entire project.
Answered questions about merchandise for the customer's level of expertise.
Logged and researched store inventory to prevent shrink.
Explained the steps needed to complete projects and the products needed.
Assisted customers with special orders and install sales.
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