Customer Success Specialist Resume
Objective : Using reporting to monitor and log the health of launched programs, and also Investigating patient enrollment, messaging, and data history, as well as program documentation, to identify the root cause of technical issues.
Skills : Excel, Data Entry, Data Analysis, Customer Service Representative, Management, Healthcare.
Description :
- Provided support for 3 sales representatives and their accounts.
- Daily interacted with new and existing corporate accounts.
- Prepared quotes, proposals, government bids, and presentations.
- Assisted with international travel requirements and government security clearances.
- Scheduled and recorded conference calls and meetings.
- Created email blasts, PowerPoint presentations, customized brochures, and client custom materials.
- Responsible for all logistics.
Experience
2-5 Years
Level
Executive
Education
GED
Customer Success Specialist Resume
Objective : Communicating with our customers with a comfort level in explaining technical information to a variety of audiences, Working collaboratively across Implementation, Engineering, and Product teams to scope, prioritize, and assign technical fixes and client requests.
Skills : Microsoft Office, Repsly, Salesforce, Excel, Publisher, Hubspot, Quickbooks.
Description :
- Responsible for the overall management and collections of over four hundred and fifty accounts, as well being responsible for making and receiving over one hundred inbound/outbound customer calls per day.
- Made outbound collection calls on 0-120 day past due accounts.
- Received inbound customer service and collection calls.
- Skiped tracing utilizing detailed and varied research skills.
- Sensed of urgency, intuition, logic, thoroughness, attention to detail, teamwork, a drive for excellence and passion for service.
- Ability to communicate (in person & virtually), build relationships, and elicit monetary collections from customers in a respectful manner that reinforces AFS Acceptance core values.
- Worked proactively with customer to prevent repossessions and losses through negotiation and utilization of available programs.
Experience
2-5 Years
Level
Junior
Education
GED
Customer Success Specialist Resume
Objective : Currently searching for mid-level career opportunities involving promotions, public relations, marketing, event planning, and/or writing, with high-energy and family-oriented companies boasting a work-hard, play-hard culture. Offers an extensive background and portfolio in business writing, proposal creation, graphic design, market research, web and social media development, and event planning.
Skills : CCNA, ACSR Elite, Active Directory, Troubleshooting, Root Cause Failure Analysis.
Description :
- Strategized all large-scale digital advertising campaign ranging in annual investments of $50-100k for the local sales team of 11-15 salespeople, and all digital advertising for Advance Ohio's internal campaigns.
- Conducted in-depth discovery sessions, optimization meetings, and campaign recaps with clients to ensure successful on-boarding and renewals of campaigns.
- Consulted with internal sales teams to make optimization and structural recommendations that best suit advertisers' key performance indicators to measure success and reach clients' goals.
- Built complex, holistic and successful advertising campaigns by directing creative design, conceiving in-depth audience targeting strategies with first and third party data, and producing engaging content, and the launching ads via multiple channels.
- Served as my immediate team's resident expert on Social Media, E-mail Marketing, and Audience Targeting.
- Constructed and manages a thorough reporting and optimization strategy for my immediate team.
- Designed, manages, and consistently improves and updates a comprehensive training intranet resource for the Customer Success team in Microsoft OneNote, and an accompanying ongoing in-classroom training schedule.
Experience
2-5 Years
Level
Junior
Education
MS
Customer Success Specialist Resume
Objective : Dedicated manager with the ability to communicate clearly to both small and large groups. Versatile in various work environments and possesses the ability to lead others under high-stress situations and environments. Proficient with creating presentations and developing instructional materials. Possesses above standard appreciation for maintaining training records and documenting compliance inspections.
Skills : Sales, Customer Relations, Toast Masters, Microsoft Office, Quickbooks.
Description :
- Regularly produced client's payroll and solved problems.
- Performed tax duties on a daily basis for clients.
- Responsible for handling confidential client information and filing correctly for each client.
- Able to produce payrolls on my own as well as handed tax duties on a regular basis.
- Able to really become a great teammate to the organization and develop great relationships.
- Able to speak with clients on daily basis and really give them the service that they expected.
- Routinely researches new product innovations and digital market trends in order to serve as a cutting-edge strategy resource for the local sales team.
Experience
0-2 Years
Level
Entry Level
Education
G.E.D
Customer Success Specialist Resume
Objective : Hyper focused Customer Success Specialist professional with 10+ years in client services operations for a global leader in events organization. Manages client relationships, budgets up to $100k, and customer-centric initiatives to raise engagement and satisfaction. Budget & Cost Management Sales Marketing Leadership Coaching Mentoring Training Development Client Services Account Management Project Management.
Skills : Microsoft Office, Salesforce.Com, ClearSlide, Quicken, LiveChat, Adobe Media Encoder, HTML 5, Google Docs, OneDrive, Keynote, Adobe Illustrator, Adobe Pro.
Description :
- Managed the exhibitor experience and brand for over 1800 clients in the jewelry and fashion industry.
- Established and maintained lasting relationships with my clients through pro-active outreach with a 90%+ satisfaction level amongst my clients.
- Discussed goals and achievable metrics with exhibitors to optimize their trade show experience.
- Informed exhibitors of additional sponsorship and marketing opportunities to generate sales revenue.
- Utilized software and online CRM programs to gather and analyze data for reporting purposes and to provide clients with demonstrations for building their online presence.
- Managed a $100k budget allocation for 150 temporary staff hired to provide information and guidance to attendees and exhibitors on-site at JCK Las Vegas.
- Provided cost savings of $10,000 from the allotted budget by managing staffing needs while maintaining high service levels.
Experience
2-5 Years
Level
Executive
Education
GED
Customer Success Specialist Resume
Objective : Highly organized and detail-oriented, with more than 5 years experience in customer service, always motivated to go above and beyond in hopes to bring the best results for the company.
Skills : Proficient in Adobe Photoshop, Cool Edit Pro Adobe edition, Microsoft Office Suite, and all social media outlets.
Description :
- Contacted customers by phone to deliver a prepared script, frequently had to go of script based on the conversation and account details.
- Made website changes for clients upon request.
- Gathered information required for the setup call and build of the client's website.
- Provided individualized customer service to the highest professional level to each and every customer.
- Updated the client's account records including documenting the details in the salesforce system.
- Assisted the inbound team with customer service calls to help them meet their metrics.
- Developed training program and materials used for temporary staff.
Experience
2-5 Years
Level
Executive
Education
B.A. In Global Studies
Customer Success Specialist Resume
Headline : Highly motivated and experienced in customer service seeking a position to expand my abilities. Well trained in ensuring customer satisfaction. Recognized for outstanding interpersonal skills that assist in relationship development and establishing customer rapport.
Skills : Microsoft Office, Customer Service, Computer Skills, Social Media.
Description :
- Managed multiple customer accounts involving SAAS products (System as a service).
- Made inbound and outbound calls to customers to address needs in regards to service periods, price adjustments, contracts, tech issues, and general inquiries.
- Saved revenue on accounts.
- Helped customers with technical issues and redirected them to the right source.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Gathered and verified all required customer information for tracking purposes.
- Managed the Customer Support inbox via Zendesk.
Experience
5-7 Years
Level
Executive
Education
MS
Customer Success Specialist Resume
Objective : Customer Success Specialist professional with extensive background mitigating risk, troubleshooting, and optimizing end-to-end efficiency for video, storage, and asset management solutions, as well as ancillary networks and servers. I troubleshoot software products in a live environment to determine bugs and work to mitigate issues in production environments while long term fixes are developed.
Skills : Salesforce, Customer Service, Team Management, Social Media Marketing, Search Engine Optimization.
Description :
- Able to articulate and communicate features and product information based on the needs of customers.
- Focused on retaining and growing the current customer base.
- Effectively drive adoption of the product on a consistent basis.
- Worked with Account Managers and Customer Success Managers to grow and retain accounts.
- Developed and maintained client relationships with new users.
- Answered support line and provide effective clear troubleshooting tips and workflows.
- Issued ranging from functionality to cancellations.
Experience
2-5 Years
Level
Executive
Education
BA
Customer Success Specialist Resume
Headline : Exceptional leadership, collaboration, interpersonal and communication skills, coupled with industry insights into an emerging and fluctuating market. Ability to deliver business value to the account and build on customer relationships. Driven self-starter, possess strong relationship building and account management skills, will the ability to cross-sell.
Skills : MS Office, Salesforce CRM, Clearslide, Webex, Account Management, Sales, Computer Skills, Detail Oriented, Leadership, Internet, Outlook, Team Player.
Description :
- Responsible for expanding, and maintaining the existing client base through the renewal process retention, development, and up-selling of focused accounts.
- Managed a defined set of clients and cross-sell products and services to those existing clients.
- Closed renewal business on a monthly basis meeting or exceeding my set quota.
- Frequently resulted in an average of 25% increase in overall customer sales by understanding the customer and knowing how to be a trusted partner.
- Mentored and coached account managers to increase department sales productivity.
- Provided high quality, mission-critical technical and operational workflow support for advanced audio hardware, software, consoles, and control surfaces to a diverse customer base ranging from consumers to high-end media enterprises.
- Selected as technical support lead for multiple products with responsibility for educating the entire team on new releases; acted as the main escalation path for issues pertaining to these products.
Experience
5-7 Years
Level
Executive
Education
MS
Customer Success Specialist Resume
Objective : Responsible for Editing live programs via internal tooling platforms, and also Logging and updated client tickets, Providing project and ticket status updates to clients.
Skills : Public Speaking, Researching, Counseling, Crisis Intervention, Customer Service, Team Building.
Description :
- Responded to a high volume of calls, emails, and inquiries in regards to summer programs.
- Maintained databases and relationships across departments and amongst return customers.
- Ensured operational efficiency, maintaining and updating Salesforce databases and utilizing Microsoft Office Suite for correspondence, spreadsheets, and scheduling.
- Responsible for the timely printing, organizing, and sending out of donor letters.
- Provided direction in Spanish and English to families applying for financial assistance.
- Managed inventory, compiling and maintaining records of quantity, type, and value of office supplies stocked in the facility, anticipating needs, and placing and ordering necessary supplies.
- Obtained online reports and uploaded them into the system for future editing.
Experience
2-5 Years
Level
Executive
Education
BA In Political Science
