A Customer Support Advisor helps customers and provides some specific and general support based on the needs or requirements of the customer. Job duties are determined by the type of support needed by the customers, however, the following are certain core duties listed on the Customer Support Advisor Resume – helping in company promotion, informing customers about services that could be beneficial to them, suggesting products/services, escalating unresolved issues to higher or concerned authorities, handling customer inquiries, providing support and comprehensive product/service information to customers; assisting customers in making purchasing decisions, looking for cross-selling opportunities, and identifying opportunities to enhance the customer experience.
There are no pre-set qualification requirements for this role, however, most companies hire those with a degree or an equivalent. Previous customer support experience is desirable while applying for this role. Some of the needed skills include the following – an ability to communicate well with customers easily and effectively; strong negotiation skills, a “customer first” attitude, computer literacy, numeracy skills, and multitasking abilities.
Headline : To advance my career as a professional Assistant utilizing knowledge, skills, and progressive experiences obtained in the Customer Service, Secretarial and
Administrative fields.
Skills : Organizational Skills, Planning Skills.
Description :
Implemented courteous and effective customer service support when corresponding with physicians' offices.
Advised clients in the research and resolution of client care, and certification issues.
Verified clients certifications, and medications, through correspondence with assigned nurses.
Worked with physicians via phone, to manage the compensation of travelling nurses.
Provided courteous, effective customer service for international clients, via phone e-mail, and fax.
Independently researched, and resolved customer product issues.
Organized, researched, and verified pricing for specific products.
Experience
5-7 Years
Level
Executive
Education
Diploma
Customer Support Advisor Resume
Objective : Customer Support Advisor with 3+ years of experience in Answering incoming support requests and effectively communicate their resolution via email, phone, and chat, Cultivating a deep knowledge of Conversicas software and help customers understand and navigate its features.
Ensured timely compensation for the nurses in the field, by having all required signatures from physicians, and forwarding to the correct fiscal contact before the end of the pay period.
Purged of files upon expiration of any active clients.
Developed rapport with cardmembers to ensure smooth communication and understanding of account needs.
Leveraged all cardmembers request to appropriate department.
Built relationships with customers to find solutions to assist them with their debts.
Negotiated payments, settlements, and hardships utilizing various tools.
Took notes to adhear ti all policy and procedures, as well as regulations.
Experience
2-5 Years
Level
Executive
Education
BA
Customer Support Advisor Resume
Headline : Progressive Customer Support Advisor professional with over 8 years of overall industry experience. 4+ years in the Marketing and Sales Industry. 4+ years in IT and Customer Support. Strong ability to adapt to any situation and take up new challenges. Results-driven, decisive collaborator with proven success in building strong, lasting relationships with managers, associates, and customers.
Skills : Computer Software, Customer Service, Clerical, Law/Legal, Cash Handling, Data Entry, Call Center, Education.
Description :
Established in the year 2002 as a division of Wipro Technologies.
Completed end-to-end solutions to global clients across a wide spectrum of industries.
Delivered process specific solutions in areas like finance & accounting, procurement, HR services and knowledge services.
Resolved customer queries.
Provided training to new agents.
Generated productivity reports for the team.
Kept current on the new process and procedures and trained the team on the same.
Experience
5-7 Years
Level
Executive
Education
Bachelors Of Science
Customer Support Advisor Resume
Headline : Responsible for Diagnosing software issues and coordinate with Product and Engineering teams following internal processes.
Worked in a fast-paced, call center environment daily.
Administered outbound calls to collect on delinquent bankcard accounts while offering customer care to each customer.
Informed customers of their debt, documented necessary account information, and offered solutions that benefit delinquent account.
Diagnosed a suitable payment program for the customer.
Efficiently processed the customers' electronic payment via their checking account.
Effectively scheduled multiple payment options such as monthly, weekly, or timed withdrawals.
Completed individual progress reports of my personal strength and weaknesses.
Set personal goals and regime to improve my collection effort.
Experience
5-7 Years
Level
Executive
Education
GED
Customer Support Advisor Resume
Objective : To obtain a Customer Support Advisor position in an office environment where one can pursue a professional career while expanding ones computer knowledge.
Skills : Microsoft Outlook - Internet Explorer plus Excellent Communication and Interpersonal with the ability to Multi Task.
Description :
Worked in Card Services.Took inbound calles and made outbound on both a dialer system and a manual system.
Assisted customers dealing with hardship.
Found appropriate programs for customer dealing with hardship and if the customer didn't qualify for an in house program referred them to an outside company.
Maintained all policy and procedure regulations.
Worked with higher ups to approve programs for customers when appropriate.
Received awards for excellent customer service.
Determinated to find the right solution for a customers needs.
Experience
2-5 Years
Level
Junior
Education
Associate's
Customer Support Advisor Resume
Objective : To obtain a challenging Customer Support Advisorposition that will enable me to use my strong organizational skills, educational background, and ability to work well with people.
Skills : Computer, Customer Service.
Description :
Documented and tracked all faxes and returned mail by entering information into spreadsheets using MS Excel and main system for employees daily use.
Notarized legal documents.
Generated letters for customer payments.
Documented and tracked all incoming and outgoing mail.
Sorted incoming mail.
Prepared FedEx packages for outgoing mail.
Took inbound and outbound collection calls.
Experience
2-5 Years
Level
Executive
Education
AA In Psychology
Customer Support Advisor Resume
Summary : Seeking an opportunity to maximize career potential while utilizing past experience in Accounts Receivable/Customer Service.
Skills : Strong verbal & written communication Ability.
Description :
Evaluated individual credit reports of cardmembers.
Negotiated credit card balances for settlement options.
Analyzed card member's financial capacity for loan repayment.
Adhered to state and federal laws for fair debt collection practices.
Use of customer service skills to negotiate and collect debts owed for consumer accounts.
Organized teams to work on areas of improvement for the department to exceed goals and improve advisors skills.
Exceeded at minimizing losses for the bank by collecting on debts owed.
Experience
10+ Years
Level
Senior
Education
GED
Customer Support Advisor Resume
Summary : Seeking a Customer Support Advisor professional position where I can demonstrate my administrative skills and to gain additional knowledge and experience in the government sector.
Skills : CPR, Swedish Massage.
Description :
Called on customers to promote parts, service, rental, attachment sales and develop company/customer relations supporting customers as small as owner operators through mining applications.
Provided follow-up to machine sales to ensure customer satisfaction.
Provided machine inspections and quotes to customers to ensure up-time of their fleet while controlling owning and operating cost.
Resolved customer satisfaction issues.
Maintained wear parts inventory based on anticipated customer needs, this included ground engaging tools and undercarriage parts.
Worked with JD Davenport Works engineering on the 844 loader project development and product follow up in the field, John Deere product support on CSA training program as well as ISG with the JDLink Product.
Products that I worked with included John Deere construction and forestry equipment as well as Wirtgen, Caterpillar, Volvo, Komatsu and many more.
Experience
7-10 Years
Level
Management
Education
Associates In Applied Science
Customer Support Advisor Resume
Objective : Obtain a Customer Support Advisor position where I can maximize my people oriented experience, communication skills and my problem analysis along with my problem solving abilities.
Skills : Windows 7, 8, Vista, Mac OS X, iOS 8, Lotus Notes, AS400, BTMS, MS Office, MS Word, MS Outlook, and MS Excel.
Description :
Answered inbound calls in support of customer needs.
Conveyed in a reassuring manner step by step instructions to resolve application issues.
Reviewed and issued audits on account information and processes.
Performed queries in multiple databases.
Adhered to work and attendance policies.
Assisted in the creation and development of company's customer relationship management system.
Used negotiations skills to minimize bank losses.
Experience
2-5 Years
Level
Executive
Education
GED
Customer Support Advisor Resume
Objective : Motivated, personable Customer Support Advisor professional who is skilled in customer service, working in a call center environment , office operations, cash handling and is highly computer savvy. Highly self driven and motivated. Flexible and versatile. Poised and competent with demonstrated ability to easily transcend cultural differences. Excellent team-building skills.
Skills : Microsoft Office Suite, Windows Applications, Type 60+ WPM.
Description :
Conducted business analyses and detailed reports to determine financial execution by risk and key channels with associated sub-sectors that forecasted future investment conclusions.
Analyzed charts and graphs to illustrate technical reports.
Interpreted and briefed management on data reports regarding price, yield, stability, future investment-risk trends, economic influences, and other factors affecting investment programs.
Researched and obtained confidential financial information from delinquent members to determine optimal solutions for curing delinquencies.
Reviewed detailed reports and conducted analyses of checking and savings accounts to determine and coordinate payment plan options.
Consistently researched consumer credit laws, bankruptcy, outside vendors/agents, and foreclosure laws to provide efficient and effective service to customers.
Established contact with card members via phone and e-mail to resolve account issues.
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