The Customer Support Agent will interact directly with the customers and answer questions, provide solutions, and maintain the company’s image for high-quality service. The major roles and responsibilities that can be seen on the Customer Support Agent Resume are – providing relevant information about product and service to the customer, rendering full support to the customer, making suggestions and meeting the specific needs of the customer, processing orders and returns, generating interest in new products, fostering and maintaining relationship with customers, improving retention rates, and documenting all information of the customer.
A successful resume should demonstrate these skills and abilities – knowledge of digital tools and CRM systems, presentation and selling abilities, time management and deadline orientation, patience and stamina, a proven track record of over-achieving quota, and the ability to handle escalated issues. A high school diploma or the equivalent is the minimum qualification needed for this occupation.
Headline : Customer Support Agent is responsible for managing the customer service team. This includes managing the team, communicating effectively with customers, and working with other departments to ensure all customer support needs are met.
Skills : Microsoft Office Suite, Microsoft Office Suite, Customer Service, Data Entry, Data Entry.
Description :
Performed clerical duties such as filing, data entry, screening phone calls, and any other requests desired by management for the community activities and site wide events.
Responded to inbound phone inquiries from customers, who need guidance with website navigation, troubleshooting, browser resets, error codes and any other technical aspects through the multiple sites that Citi manages in easy to understand terms, which resulted in several customer commendations.
Utilized strong communication skills by serving on the Live Chat Team, where clients online ask account questions in a more interactive way, eliminated calls from clients into the phone servicing centers.
Managed, trained and staffed the Global 360 group which provides assistance with mail-based account questions.
Took incoming calls from current, prospective clients and store associates related but not limited to: billing inquiries, address changes, monetary adjustments for the Home Depot Portfolio.
Serviced and completed new credit applications and acquisitions with store agents and clients.
Served on pilot group of customer service agents to address early stage collections within the group based off of needs of the business.
Experience
5-7 Years
Level
Executive
Education
Customer Service
Sr. Customer Support Agent Resume
Summary : Customer Support Agent will analyze and acknowledge customer needs and provide informative and accurate recommendations on current products and promotions, while maintaining high levels of service.
Skills : Microsoft office, Quick books, Enterprise V 15, 16, 17.
Description :
Responsible for issuance, regulatory compliance, and routing of permits within the 50 domestic states for long-haul transportation.
Responsible for inbound calls and working data ques to accept new permit applications, issuance of routing instructions and multi-state regulatory compliance for cross-country transporters.
Researched and resolved state compliance issues relative to transportation permits and regulations.
Utilized TANDEM 50 in conjunction with MS Office and web-based applications to receive and issue various applications, state forms, and resolve customer issues.
Developed and implemented process manuals as an electronic reference guide for agents as well as external customers.
Developed and implemented process improvements to expedite the existing ordering and electronic delivery methods.
Responsible for customer communications as well as communications to State representatives regarding regulatory compliance.
Experience
10+ Years
Level
Senior
Education
BA In English
Jr. Customer Support Agent Resume
Objective : Seeking a position where can work in a growing organization and use administrative, customer service and/or clinical skills.
Skills : Negotiation, Technical Support, Medical Billing And Coding, Medicare.
Description :
Answered all incoming phone calls within quality standards and follow established standard work processes.
Utilized company provided resources and training to effectively respond to inquiries regarding shipping and delivery, product registration, order tracking, credit/return statuses, missing parts, and general customer complaints related to equipment and parts.
Applied proven sales techniques to identify and satisfy the customer's immediate needs and make suggestions for additional parts and accessories.
Gathered and input customer contact, inquiry or sales information into the appropriate PC based tracking and/or ordering system.
Effectively utilized parts look-up programs.
Met departmental established quality metrics and sales goals.
Provided a first-class customer service experience based on mutually beneficial business decisions.
Utilized up-selling and cross-selling techniques to meet customer needs.
Experience
2-5 Years
Level
Junior
Education
Medical Assistant
Customer Support Agent III Resume
Objective : Highly motivated Customer Support Agent with extensive customer service and sales experience. Over 4 years in customer service/sales experience in a fast-paced and team-based environment.
Skills : Goal Oriented, Great Verbal and Written Communication.
Description :
Handled inbound calls to assist tax preparer's & CPA's on software functionality to include detailed instructions on how to process electronic tax filing.
Increased sales of ATX tax preparation software, products, and services by 30% through marketing and skilled techniques acquired in training.
Instructed customers on software installation and setup.
Researched and resolved billing, product security, and maintenance inquiry.
Troubleshot and resolved malfunctions and electronic filing reject 100% of the time.
Maintained customer database and entered accurate information on customer accounts.
Achieved and exceeded key performance indicators at a variance of 95-100 in all areas.
Managed day to day business operations to increase sales by 50% over a 30 day period.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Business
Customer Support Agent II Resume
Summary : Seeking a position with a progressive organization that will experience and provide opportunities for advancement. An enthusiastic worker and can contribute a great deal to any position obtain.
Skills : Typing 48wpm, Call Center, Microsoft office, Phones, Cashier, Data Entry.
Description :
Provided customer support for Store customers, through e-mail.
Assisted customers with information about their Store account, items available on the Store.
Refunded charges to a credit account or Store account if needed.
Responsible for emailing current and prospective clients with assistance in learning and the proper functioning of their iPods.
Responsible for assisting in downloading music, upcoming movies and also, assisting a customer with payment options.
Assisted with complaints resolving issues and providing options to customers if needed extra equipment.
Effectively managed a high-volume of inbound and outbound customer calls.
Addressed and resolved customer product complaints empathetically and professionally.
Experience
7-10 Years
Level
Management
Education
Associate
Customer Support Agent I Resume
Summary : Dedicated Customer Service Representative with 20+years of experience combining management and customer service expertise in Customer Care and Customer Service and Sales call centers.
Confered with customers by telephone or email to provide information about products or services, take, enter or cancel orders, or obtain details of requests.
Checked to ensure that the appropriate changes were made to resolve customers' problems.
Insured requested data is current and correct to guarantee accuracy.
Assisted team lead in delegating responsibility.
Provided tools, support, and education to internal and external customers.
Recommended appropriate solutions and compiling quotes based on the discovered customer needs.
Helped take some financial burdens off of their plates by setting up payment arrangements.
Experience
7-10 Years
Level
Management
Education
Diploma In General
Asst. Customer Support Agent Resume
Summary : Dedicated to continuous improvement in process and technology, while providing services that best suit customer requirements. Experienced in latest technological equipment customer support demands.
Skills : Bi-lingual; fluent in Arabic.
Description :
Interacted with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
Gathered customer's information and determine the issue by evaluating and analyzing the symptoms.
Diagnosed and resolved technical hardware and software issues.
Researched required information using available resources.
Identified and escalated priority issues per Client specifications.
Redirected problems to appropriate resources.
Accurately processed and recorded call transactions using a computer and designated tracking software; Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business.
Experience
7-10 Years
Level
Management
Education
MSc In Engineering
Customer Support Agent/Specialist Resume
Objective : Over 7 years customers service experience. Collections calls, taking payments over the phone, taking over 300 calls daily working over 150 outbound calls to gain customers business and maintain the clients.
Skills : Microsoft Office, S2 Network & Programing, Oracle.
Description :
Assisted branch managers, personal bankers, and customers over the phone and often through emails.
Communicated with other departments within the main branch to finish tasks.
Scaned and faxed over documents to the other departments for record keeping.
Assigned tasks to personals in other departments.
Openly communicated with team to delegate responsibilities and assign tasks.
Processed transactions within established policies and procedures to ensure operational excellence.
Identified and refered sales opportunities to Relationship Bankers.
Experience
2-5 Years
Level
Junior
Education
Business Administration
Associate Customer Support Agent Resume
Objective : Dedicated Customer Support Agent who provides exceptional customer service through active listening and problem solving.
Skills : Typing, Video Editing, Video Production, Adobe Premiere Pro, Powerpoint, Microsoft Office, Windows Movie Maker.
Description :
Effectively managed a high-volume of inbound and outbound customer calls.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Met or exceeded service and quality standards every review period.
Acted professionally and patiently when addressing negative customer feedback.
Experience
2-5 Years
Level
Junior
Education
Criminal Justice
Customer Support Agent Resume
Objective : Passionate about innovation and optimization, dedicating time to projects where can fine-tune old ideas, and contribute new solutions.
Skills : Excellent customer service, Client relations, Able to multitask, prioritize, and meet deadlines.
Description :
Responsible for placing orders, checking shipments and ordering research.
Checking account or certificate balances or account transactions.
In charge of initiating and following various claims or lost shipments.
Communicate program rules and program information to customers in both USA and Canada.
Assist customers with catalog support questions.
Provide additional products and rules clarification.
Help customers with basic website technical issues.
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