A Customer Support Executive is a support person who manages the customer support representatives and also maintains customer satisfaction. A professional Customer Support Executive Resume mentions the following core duties and responsibilities – managing the team of representatives that offer customer support; overseeing the customer service process; resolving customer complaints brought to attention; creating policies and procedures; planning and training of service delivery; selecting and hiring new staff; monitoring the work of individual representatives and the team; conducting quality assurance surveys with customers and providing feedback to the staff, and maintaining a pleasant work culture for the team.
Key skills and competencies that can highlight a resume are – the ability to handle stress, good listening skills; prompt thinking abilities; good interpersonal skills; and the ability to multitask. Apart from, these, communication is a key to this profile, hence the executives are expected to demonstrate fluency in English communication. While formal education beyond a high school diploma is not necessary, possessing a degree will be useful.
Objective : Customer Support Executive with 2 years of experience in Responding to customer service messages from online marketplaces via email, phone, or chat, and also providing first-line technical support for ECOM based customers when contacted by phone, email, etc.
Skills : MS Office Multitasking, Good Communication Skills.
Description :
Understood and analyzed business process workflow across all business units Meeting with users and business analysts to understand how organizational and systems change may impact workflow.
Attended Client visit on behalf of WorkForce Management, Real-Time Operations for explaining the FAB of the Company related to WFM Identifies key areas of revenue leakage and take suitable actions.
Monitored the direct expenses and contribution margin.
Analyzed the forecast against the actual and determine the areas of major variances Interact with Finance, COPS, HR, and Recruitment for suitable actions as may be required to ensure the profitability of the program is maintained.
Reviewed and verified manpower, seat indent, and other direct expenses.
Responsible for large self-insured and fully insured custom group insurance policies - including the installation for both new and renewing groups as well as ongoing service for questions and issue resolution.
Managed a large staff of individuals, to assist them in providing the appropriate service to our clients.
Experience
2-5 Years
Level
Executive
Education
GED
Customer Support Executive Resume
Objective : Customer Support Executive with 5 years of experience in Converting Sales documents, ensuring documents are complete and correct, and also Working with ECOM and EPC Service teams in RMA and repair situations to ensure efficient processing.
Skills : Administrative Skills, Customer Service, MS Office.
Description :
Supported ongoing educational opportunities, was responsible for daily and ongoing personnel growth opportunities.
Successfully worked with several prestigious large group clients in assisting their understanding and decision-making process on benefits for their employee populations.
Worked internally on several committees for Associate well being.
Completed multiple college-level courses related to Insurance, Personal Growth, and Leadership.
Created a function to generate a separate report for the manager and e-ticket for the client.
Generated a database list using Microsoft Access to view the list of passengers and date of arrival for the manager.
Accustomed to working in a fast-paced environment.
Experience
2-5 Years
Level
Junior
Education
GED
Customer Support Executive Resume
Objective : Highly motivated, experienced, and passionate candidate seeks to further a career in a Customer Support Executive position that can utilize my technical skills and management knowledge to benefit mutual growth and success.
Skills : Communication Skills, Creative Skills, MS Office.
Description :
Solved security (Resource Access Control Facility) related problems in the mainframes.
Created user credentials for Maersk Communication System, CICS logon, resuming passwords, and granting relevant accesses to users in the Maersk group.
Granted Global Access to all user credentials in mainframe system.
Arranged redistribution facility from one Maersk Communication System address to the number of other Maersk Communication System addresses in the Maersk group.
Advised the customers worldwide about the systems and applications used by them in the mainframes.
Worked with the Data Analysis team to work on organizational business metrics.
Demonstrated reporting skills in the areas of report generation and Business continuity metrics.
Experience
2-5 Years
Level
Executive
Education
G.E.D
Customer Support Executive Resume
Objective : Highly qualified Customer Support Executive with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment in which your company prides itself.
Skills : CCNA, Customer Service, Multitasking.
Description :
Conveyed in a reassuring manner step by step instructions to resolve application issues.
Reviewed and issued audits on account information and processes.
Performed queries in multiple databases.
Maintained the report on customer satisfaction.
Assisted in improving and updating existing Working Instruction Documents.
Facilitated meetings when required with direct customers and captured meeting notes and followed up on action items.
Helped IT improve product documentation, conducted walk-through sessions to understand or improve the customer experience.
Experience
2-5 Years
Level
Executive
Education
Bachelor Degree
Customer Support Executive Resume
Headline : Customer Support Executive with 7 years of experience in managing large amounts of incoming calls, Generating sales leads, and also identifying and assess customers' needs to achieve satisfaction.
Skills : Google Analytics, WordPress, Customer Service.
Description :
Experienced to provide answers to inquiries of customers.
Skilled in enhancing the level of customer satisfaction.
Proficient in resolved the issues of customers.
Ability to work in groups as well as individually Interacting with the company's customers to provide them with information to address inquiries regarding products.
Assisted customers in making a decision about a product to buy.
Helped the salespersons by generating leads.
Performed the assigned duties by the customer service director.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Customer Support Executive Resume
Objective : As a Computer Support Executive, responsible for providing local businesses with meeting space, private offices, inbound live receptionist services, and administrative support.
Skills : Solution Development Life Cycle, Customer Service, Good Communication Skills.
Description :
Responsible for maintaining positive relationships with the global aerospace customer base requiring a high volume of personal interaction.
Developed a stellar reputation for creating excellent rapport with buyers and outside contractors.
Acted as an interface between the customers and the IT teams.
Provided first level resolutions Ticket creation/Categorization / Prioritization Ticket escalation to respective Support Group Incident resolution.
Purchased new material in wholesale predicting customer needs for the coming months.
Managed critical Customer and Hotel relationships and drive exemplary customer satisfaction.
Earned a solid reputation for resolving escalated issues and providing exceptional customer service.
Experience
2-5 Years
Level
Executive
Education
BS
Customer Support Executive Resume
Headline : Seeking a Customer Support Executive position, responsible for Building sustainable relationships and trust with customer accounts through open and interactive communication, Providing accurate, valid, and complete information by using the right methods and tools.
Skills : MS Office, Good Communication Skills, Planning Skills.
Description :
Monitored and reported product movement daily to management.
Responsible for completing cycle counts and reporting results to management.
Worked closely with the sales team.
Provided technical support and resolved quota issues.
Performed quality control by auditing the requests.
Called customers when necessary to communicate pending shipment delays and/or information necessary to process orders and update internal data accordingly.
Expert knowledge and abilities in written and oral communication.
Experience
5-7 Years
Level
Executive
Education
G.E.D
Customer Support Executive Resume
Summary : Customer Support Executive with 8 years of experience in handling customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, Keeping records of customer interactions, process customer accounts, and file documents.
Skills : Microsoft Office, Membership Software, Marketing And Office Administration Experience.
Description :
Responsible for customer product and technical support in the new division of GTE.
Created proposals, quotes, and resolving customer issues.
Created a support function from the ground up.
Mapped out procedures, training, and set up contacts with headquarters.
Resolved customer/product issues.
Helped customers resolve provisioning issues.
Red flagged product tariffing issues and followed up to get them resolved.
Experience
7-10 Years
Level
Management
Education
Bachelor Degree
Customer Support Executive Resume
Objective : Highly skilled Customer Support Executive, responsible for Communicating with customers in a friendly, positive manner by phone, email, or instant message concerning orders, returns, shipments, and products.
Skills : Customer Service, Sales, Lead Generation, Technical Support.
Description :
Handled incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
Provided quality service and support in a variety of areas including, but not limited to: billing, placing print orders, and system troubleshooting.
Supervised 5 salesmen and came up with interesting incentive plans for them which are still in use.
Achieved top metrics with respect to quality, service, and information.
Mentored the team to achieve team goals in terms of customer satisfaction, service quality, and response time.
Trained new associates in product and process.
Handled MIS for the entire team.
Experience
2-5 Years
Level
Executive
Education
MS
Customer Support Executive Resume
Summary : Customer Support Executive with 8 years of experience in Working as Support Executive in the Card Services Process, as part of the Customer Support Team servicing Home Depot and also handling the first level, escalated calls.
Skills : Analyzing Skills, Good Communication Skills, Customer Service Skills.
Description :
Achieved the highest levels of productivity and quality while handling over 100 customer complaints daily.
Ability to work well with others, in both supervisory and support roles.
Responded to customer service messages from online marketplaces via email, phone, or chat.
Provided first line technical support for ECOM based customers when contact by phone, email, etc.
Converted Sales documents in Everest, ensuring documents are complete and correct.
Worked with ECOM and EPC Service teams in RMA and repair situations to ensure efficient processing.
Provided backup for ECOM order fulfillment when the needs arise.
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