CVS Shift Supervisor Resume Samples

Description :

1. Ensured high levels of customer satisfaction by maintaining quality standards.
2. Trained and mentored staff members on service procedures and company policies.
3. Managed inventory and ordered supplies as needed.
4. Monitored employee performance and provided feedback for improvement.
5. Collaborated with the management team to develop strategies for business growth.
6. Supervised daily operations of the CVS store, ensuring compliance with company policies and procedures to enhance customer satisfaction.
7. Led a team of 15 employees, providing training and development that resulted in a 20% increase in productivity over six months.

Experience

2-5 Years

Level

Management

Education

AAS in Spa Management

Description :

1. Oversaw and managed store operations during assigned shifts, ensuring that all activities were carried out safely and efficiently.
2. Led, motivated, and trained a team of sales associates, stockers, and cashiers to achieve sales goals and improve customer satisfaction.
3. Assisted with inventory management, including receiving, stocking, and conducting inventory audits.
4. Managed store appearance, including ensuring that the store is clean, well-organized, and visually appealing.
5. Utilized retail math skills to make informed decisions about pricing, promotions, and inventory levels.
6. Conducted interviews for sales positions, assessed candidate skills and qualifications, and made recommendations for hire.
7. Provided excellent customer service, resolving customer complaints and ensuring that all customers leave the store satisfied.

Experience

2-5 Years

Level

Management

Education

BSc in Business

Description :

1. Handled shrinkage and loss prevention by monitoring loss prevention programs, identifying and managing shoplifters, and ensuring all prices are accurate and up-to-date.
2. Responsible for working with and assisting customers on a day-to-day basis.
3. Handled customer service and relations issues, such as complaints or problematic returns, and assisted customers in finding and purchasing products. 
4. Worked to promote a positive shopping experience for all customers by ensuring the store was clean, employees were friendly and agreeable and aisles were properly stocked.
5. Ordered and reordered merchandise, managed product inventories, and oversaw daily sales reports and procedures. 
6. Oversaw or managed all cash and security functions, including store safes, store keys, and registers. 
7. Processed transactions, balanced cash drawers, and performed end-of-shift financial reporting.

Experience

2-5 Years

Level

Management

Education

BA in Comm.

Description :

1. Oversaw daily operations of the restaurant during assigned shifts.
2. Ensured excellent customer service and satisfaction, supervised and motivated team members to achieve performance goals.
3. Trained new employees and provided ongoing coaching and development.
4. Managed inventory, including ordering and receiving supplies.
5. Monitored and maintained cleanliness and sanitation standards.
6. Ensured staff attentiveness, supported replenishment, and maintained customer service standards throughout the shift.
7. Implemented promotional strategies that increased sales by 25% during seasonal campaigns, significantly boosting store revenue.

Experience

2-5 Years

Level

Management

Education

MBA in Retail

Description :

1. Worked effectively with store management and store crews.
2. Supervised the store's crew by assigning, directing, and following up on all activities.
3. Oversaw cash handling, balanced registers, and ensured accuracy in daily financial reporting.
4. Assisted customers with their questions, problems, and complaints.
5. Promoted CVS customer service culture. (Greet, offer help, and thank).
6. Handled all customer relations issues by company policy and promoted a positive shopping experience for all CVS customers.
7. Maintained customer-patient confidentiality, and conducted regular performance evaluations for team members, fostering a culture of accountability and improving overall team morale.

Experience

2-5 Years

Level

Management

Education

BBA in Ops.

Description :

1. Collaborated with the management team to implement policies and procedures.
2. Assisted with scheduling and payroll administration.
3. Enforced safety protocols, kept aisles clear, and ensured compliance with health regulations to create a safe environment.
4. Monitored team performance and ensure compliance with company policies.
5. Developed and implemented strategies to increase sales and profitability.
6. Monitored inventory levels and ensured proper ordering and replenishment.
7. Resolved customer complaints efficiently, achieving a 95% satisfaction rate as measured by customer feedback surveys.

Experience

2-5 Years

Level

Management

Education

Cert in Retail

Description :

1. Maintained accurate inventory of store supplies (bags, receipt paper, cleaning materials) and initiated replenishment requests as necessary, analyzed daily sales reports to identify trends and areas for improvement, providing insights to store management.
2. Monitored the sales floor to ensure shelves were stocked, displays were appealing, and store standards were met.
3. Verified that prices were correctly displayed on shelves and updated for sales or promotions.
4. Relayed important information to other supervisors and management to maintain consistency between shifts, helped prepare the store for seasonal promotions, set up displays, and stocked high-demand items.
5. Monitored potential theft and security risks, ensuring a safe shopping experience for customers, coordinated staff schedules to optimize coverage during peak hours, resulting in a 15% reduction in customer wait times.
6. Developed and executed training programs for new hires, decreasing onboarding time by 40% and enhancing team integration.
7. Analyzed sales data to identify trends and opportunities, leading to strategic adjustments that increased monthly sales by 18%.

Experience

2-5 Years

Level

Junior

Education

BSc in Health

Description :

1. Handled customer inquiries and complaints in a professional manner.
2. Conducted inventory counts, restocked products, and coordinated with the team to prevent stockouts and overstock situations.
3. Created and maintained a positive work environment, oversaw daily operations and ensured the smooth functioning of the store.
4. Supervised daily retail operations and personnel to ensure optimal productivity, engaged actively with customers to understand their needs and provide exceptional service.
5. Planned and coordinated the timely scheduling of staff to maintain ABS service level standards.
6. Maintained a clean and organized store environment, contributing to a 10% increase in customer foot traffic and sales.
7. Collaborated with upper management to implement new policies that improved operational efficiency and reduced costs by 12%.

Experience

2-5 Years

Level

Management

Education

AS in Business

Description :

1. Managed and led a team of employees during designated shifts.
2. Ensured customer satisfaction by providing exceptional service.
3. Implemented and maintained operational procedures and standards.
4. Monitored inventory levels and coordinated restocking activities.
5. Trained and developed team members to enhance performance, handled cash transactions, and maintained accurate records.
6. Assisted in budgeting, payroll, and financial reporting, facilitated team meetings to communicate goals and expectations, resulting in a 30% improvement in team performance metrics.
7. Oversaw the implementation of health and safety protocols, ensuring compliance and reducing workplace incidents by 50%.

Experience

2-5 Years

Level

Management

Education

MS in Leadership

Description :

1. Monitored and managed the workload of the CVS users. 
2. Responsible for ensuring that the CVS users are adhering to the company's work rules and deadlines. 
3. Responsible for issuing warnings and issuing reprimands when necessary.
4. Assisted with seasonal transitions by setting up promotional displays and stocking high-demand items.
5. Created, managed, or oversaw merchandising opportunities and community involvement activities.
6. Addressed customer inquiries and concerns promptly.
7. Participated in the recruitment, development, and motivation of a customer-focused team.

Experience

2-5 Years

Level

Management

Education

Dip in Management