Description :

1. Responsible for call flow control for agents on the phones.
2. Monitored high call volumes in different queues.
3. Worked directly with the client to ensure the technological aspect of things were running smoothly for the agents.
4. Worked with site leaders to create and correct vendor files for the client as well as create and update headcounts, schedules/schedule changes, and terminations.
5. Responded to calls escalated by the customer and helped to resolve any issues.
6. Assisted agents with questions and coachings.
7. Performed outbound collections on delinquent and current mortgages for the client: Bank of America.

Experience

5-7 Years

Level

Executive

Education

Bachelor Of Arts

Description :

1. Responsible for data analysis and reporting to Management.
2. Used Business Objects, MS Access, MS Excel, MS PowerPoint, MS Outlook, MS Visio, SharePoint, Pivot Tables, V-Look Ups, data warehouse, MapPoint, Support Central and advanced reporting functions to develop and manage data reporting.
3. Created correlation and regression statistical analyses in MS Excel on the relationship that crude oil prices have on other oil commodities.
4. Created Excel spreadsheet analyses to track spend by business units.
5. Created and maintained SharePoint website for centralized team information sharing.
6. Developed MS Access databases for team reporting enabling users to retrieve data metrics at the click of a button.
7. Arranged technical on-site training for 150 GE Engineers.

Experience

10+ Years

Level

Senior

Education

Business Management

Description :

1. Responsible for all aspects of planning, managing, and coordinating the Mechanical Design Fundamentals Technical Training Program for GE Engineers.
2. Managed and maintained student databases, website content, lecture materials, schedules, and workflow forms.
3. Handled and set up Repayment plans, Modifications, or Special Forbearances for customers.
4. Created live dashboard to track production performance using various charts: scatter pot, bullet chart, bar chart, line chart, and Gantt bar.
5. Developed reports to accurately reflect the single version of the truth based on the business process flow in a university environment.
6. Worked with business leaders to understand pain points and suggest solutions to better manage their decision-making process.
7. Identified areas of improvement from a reporting perspective that could yield better performance for on-time delivery of information.

Experience

2-5 Years

Level

Executive

Education

GED

Description :

1. Generated periodic and special reports for management reporting, surveys, forecasts, and trend analysis.
2. Managed report distribution process for Planning Resource and Analysis department.
3. Migrated reports from Crystal 10 to BO XI.
4. Created a Microsoft Access Quality Assurance database to receive and house data used to assess the quality of data entry.
5. Developed a system of quality assurance reporting.
6. Reported were used to identify issues and inaccuracies in data entry and drive improvements in data entry processes.
7. Created an invoice tool, using a combination of SQL Server, Microsoft Excel, and Access to bill larger clients.

Experience

5-7 Years

Level

Executive

Education

MS

Description :

1. Learned ERP DB structure as related to process, enabling the understanding of best analytical and reporting tools building and maintenance.
2. Cleaned up and improved the client's Standard Dashboard platform.
3. Contributed to the creation of executive analytical / reporting tools.
4. Resulted in more timely and accurate billing and in the reduction of fines for late billing.
5. Took over a sizable number of daily, weekly, and monthly SQL Server-based reports and considerably improved their performance, enabling me to do the jobs of two people.
6. Managed overnight SQL Server scheduled jobs to ensure proper order and time allotment.
7. Utilized SQL queries to extract data from sales/inventory management system.

Experience

5-7 Years

Level

Executive

Education

GED

Description :

1. Gathered information from dissimilar data sources analyzes it and makes recommendations about how to solve problems and achieve goals.
2. Used the information composed to provide statistical results to Wynit internal/external customers.
3. Responsible for importing, cleaning, transforming, validating, and modeling data with the purpose of understanding or making conclusions from the data for decision-making purposes.
4. Data reported analysis is heavily quantitative and utilizes information technology to solve business problems and help translate complex data into understandable information.
5. Design/develop customized Ad-Hoc reports/dashboards using SSRS (Sequel Server Reporting Services).
6. Performed daily analysis/reporting (using Data Warehouse, MS Access, MS Excel, and SQL) on the following: product inventory, product adjustments, product receipts, daily order intake, daily sales invoiced, orders in open status, carrier freight charges, department p&l, orders that did not ship on time (missed shipments), and customer profitability.
7. Created and formatted advanced Excel spreadsheets to manipulate and validate data to ensure accuracy.

Experience

7-10 Years

Level

Management

Education

AAS In Information Technology

Description :

1. Worked as a data reporting analyst, to create and analyze monthly Profit & Loss Report by using SSRS, significantly faster 3 times than EMPIRE CABINET & MARBLE INC before automating report production.
2. Collaborated with Accounting, Advertising, Production, and the Financial Metrics teams to consolidate transaction data from MS SQL Server and Excel spreadsheet.
3. Created monthly profit & Loss Reports by using SSRS and analyzed product revenue by product types using a drill-down function in SSRS.
4. Customized report contents and view to meet the requirements of internal management users.
5. Created tableau dashboard to monitor the flow of work in progress through the manufacturing area.
6. Improved our manufacturing processes by getting a good picture of the causes, the problems and allow us to quickly identify and correct them.
7. Connected external production data from MS SQL Server and Excel into a tableau, create data connection between different tables and create new calculated fields.

Experience

5-7 Years

Level

Executive

Education

GED

Description :

1. Maintained and updated multiple relational databases that facilitate business processes including catalog production, order request and fulfillment, inventory management, and sales.
2. Compiled and analyzed monthly, seasonal, and annual sales data; identify and interpret trends and potential issues; presented conclusions and recommendations to management.
3. Identified maximum network capacity to allow for optimal day-to-day processing; implemented storage solutions to maintain ideal operational levels.
4. Developed and administered quality assurance procedures to ensure data accuracy across multiple storage platforms.
5. Supported production and sales of the agencies all over the US and provide reporting to study performance and objectives.
6. Developed recurring and Ad-Hoc reports and analyze data to support production and executive sales.
7. Identified ways to improve current data mining for future recommendations to reduce manual manipulation of data.

Experience

5-7 Years

Level

Executive

Education

MS

Description :

1. Worked in a variety of reporting systems and databases for the creation of recurring reports and dashboards.
2. Identified nuances in data to optimize our clients business.
3. Supported marketing initiatives across project and campaign lifecycles, including measurement plans, primary and secondary research, and performance reporting.
4. Expanded industry knowledge and relevant skillsets through internal training.
5. Required specialized depth and/or breadth of expertise in own job discipline or field.
6. Led others to solve complex problems.
7. Worked independently, with guidance in only the most complex situations.

Experience

10+ Years

Level

Senior

Education

AAS In Information Technology

Description :

1. Led functional data/analytics teams or projects.
2. Worked with business partners in the development and delivery of key performance analysis and reporting.
3. Built and maintained various models used to project business results; enhances the model where there is business value in adjusting the models.
4. Ensured analysis and reporting accuracy and integrity and explains performance drivers and provides insights into performance trends.
5. Created, executed, and maintained forecasting models; speaks to the underlying assumptions and inter-workings of the model used to create the forecast.
6. Communicated findings to various stakeholders and leadership with recommendations for actions to address business changes, trends, and issues.
7. Evaluated, designed, tested, and maintained data/analytics systems and make recommendations for new tools and system enhancements.

Experience

5-7 Years

Level

Junior

Education

Bachelor Of Arts