Data Services Manager Resume Samples

Description :

1. Managed projects and staff within a unique care management service provider.
2. Defined and executed data-specific strategies and objectives to efficiently maximize client service implementations and positioning data architecture for enhancement, security, and scalability.
3. Managed architecture, development, design, and delivery of end-to-end data solutions.
4. Led cross-function teams through specification review, development, testing, and launch.
5. Provided thorough documentation of all practices and processes to maintain core functionality and client customization practices.
6. Managed critical multi-platform enterprise servers, databases, and third-party integrated systems.
7. Audited various incoming ETL processes from third-party providers to ensure conformity and relevance to core system requirements and validation of outgoing measures.

Experience

2-5 Years

Level

Executive

Education

B.S. In Pharmacology

Description :

1. Responsible and 100% accountable for proactively coordinating and managing data lifecycle support for clients and service commitments necessary to exceed client expectations by providing a single point of contact from receipt of order through successful delivery: provide data aftermarket ordering and service support.
2. Provided a single point of contact and follow data order from receipt of order through successful delivery, which may include accessing multiple client systems in accordance with policies and procedures.
3. Received data order requests from customers and validate the accuracy of the information provided.
4. Completed necessary ordering screens through access to client's ordering system, which includes submitting the order electronically for completion.
5. Retrieved report from previous day's orders to verify accuracy and completeness of order information by accessing multiple systems and researching and resolving all missing order information.
6. Completed customer status calls at various milestones (touchpoints) throughout the order lifecycle to ensure that the order is completed with the required time frame.
7. Continously monitored orders throughout the order lifecycle to identify any obstacles to successful, timely fulfillment.

Experience

10+ Years

Level

Senior

Education

MS

Description :

1. Responsible for timely & successful lifecycle implementation & completion of multiple new, pending, trouble and backlogged T1 Low Speed Data Circuit orders for AT&T.
2. Accurated entry, review, management and continuous status updates of orders to Provisioning center, customer, business partners and management team.
3. Identified obstacles to successful order fulfillment, initiated 1st-4th level escalation issues to management & Provisioning Team.
4. Closed contact with Customers, Business Partners, Sales, Provisioning Center, Field Technicians and Management Team throughout lifecycle of pending, backlog, troubled and completed orders.
5. Followed Service Level Agreement Timelines and business process adherence for framework of orders.
6. Taken appropriate steps to resolve such obstacles in order to achieve successful, timely fulfillment, which may include escalating the issue to supplier's provisioning departments or internal management.
7. Presented a positive level of professionalism with customers at all times.

Experience

10+ Years

Level

Senior

Education

GED

Description :

1. Processed private line service orders.
2. Daily multi-tasked orders to completion through national provisioning centers, conference calls and spreadsheets.
3. Troubleshoot customer's problems by coordinating with senior and escalation management.
4. Tracked customer inventory and review billing after completion of orders.
5. Maintained a balance between department, sales and customer goals to ensure optimization with respect to resources, time schedules, and expenses.
6. Provided client specific customized reporting via ad-hoc web interface integrations and database extraction methodologies.
7. Provided Quality Assurance test plans and associated schedules, performing implementation testing and capacity planning.

Experience

10+ Years

Level

Senior

Education

High School Diploma

Description :

1. Managed data entry and customer service staff providing ongoing coaching, feedback, and skills development.
2. Responsible for motivating and developing team members and providing high levels of customer service to all Partners and constituents.
3. Planned and developed ongoing training for data entry/customer service representatives establishing clear and measurable goals for the department and ensuring compliance with policies and procedures Manage departmental workflow to ensure quality service by identifying changes in contact volume, response time and staffing needs.
4. Continually assessed productivity levels to measure and project work volume, create metrics for reporting performance standards and identify areas for improvement.
5. Developed open lines of communication with the staff to promote a strong Data Services team.
6. Organized and prioritized workflow to ensure all data entry goals and objectives are consistently met for Lakewood.
7. Designed electronic file systems and maintained electronic & paper files.

Experience

5-7 Years

Level

Executive

Education

MS

Description :

1. Managed operations of 25+ xDSL, ATM and Frame Relay specialists, Network Admins, and System Engineers.
2. Maintained scheduling, evaluate job performance, and determine skill level placement for advancement and training.
3. Worked with inter-departmental personnel to coordinate development projects, and customer relations.
4. Responsible for management of multi-million dollar revenue generating network that includes IP, ATM, Frame Relay and VPN services.
5. Networked elements include Cisco 25xx-65xx-75xx switches/routers, Lucent CBX 500/PSAX ATM switches, Copper Mountain and Paradyne DSLAM's as well as many other switches, bridges and hubs.
6. Integrated FTTH technologies with Minerva Networks, Optical Solutions, and White Rock Technologies video head-end equipment.
7. Used various programs to validate and verify order correctness.

Experience

2-5 Years

Level

Junior

Education

GED

Description :

1. Communicated with clients as a single point of contact to coordinate and manage data life cycle support from receipt of order through completion.
2. Provided data after market ordering and service support.
3. Answered questions and explain information to clients.
4. Provided backup support and assist where needed in the office.
5. Daily productivity included the effective, timely management of 63 tickets.
6. Provided backup to supervisor as needed.
7. Coordinated with sales personnel and Project Managers to ensure timely completion of order requests.

Experience

10+ Years

Level

Senior

Education

Bachelor Of Science

Description :

1. Organized files, developed spreadsheets, faxed reports & scanned documents.
2. Planned meetings & prepared conference room.
3. Developed, organized, updated, and performed freshman and transfered student orientations. 
4. Designed and prepared presentation materials for use at orientation. 
5. Coordinated recruiting process for undergraduate students, including distributing information, and meeting with prospective students and their families. 
6. Offered customized tours to prospective students and their families. 
7. Assisted with web and media development for the purpose of recruitment. 

Experience

5-7 Years

Level

Executive

Education

MS

Description :

1. Represented PES programs at CAFLS and university recruitment events.
2. Met with departmental student groups (e.g. student clubs) minimally annually for feedback regarding recruitment and retention efforts.
3. Created master schedule of classes and labs for fall, spring, and seven sessions of summer school; prerequisite checks.
4. Requested logs, ensuring as few conflicts as possible. 
5. Maintained program and academic records for departmental undergraduate majors. 
6. Maintained up-to-date advising and transfer files. 
7. Worked with graduating undergraduate students to ensure all forms are complete, and coordinate exit interviews.

Experience

2-5 Years

Level

Executive

Education

GED

Description :

1. Assisted faculty and staff with any student or curricula-associated paperwork (e.g. student forms), meeting/event planning, room identification/assignments as related to undergraduate activities.
2. Worked collaboratively to maintain an effective fraud prevention system that protects our clients' and customers' data while also ensuring a positive customer experience.
3. Consulted with business partners to ensure fraud prevention and detection controls are aligned to client and customer expectations and Alight's business strategy and priorities.
4. Assisted in adapting Alight's holistic anti-fraud strategy and controls to combat emerging and evolving threats
5. Ensured that processes and procedures for addressing alerts from our technical solutions for fraud prevention and detection are working as designed.
6. Served as a subject matter expert and trusted advisor on Alight's fraud prevention and detection controls and platforms to both internal teams and external stakeholders.
7. Developed and provided content and updates to the business on program status and enhancements as they are released.

Experience

2-5 Years

Level

Junior

Education

MS