Dealership Service Manager Resume
Summary : As a Dealership Service Manager, developed the capability of the technical team by planning and coordinating appropriate technical training and certification for technician completion to support dealership objectives. Ensured up-to-date compliance on factory related/mandated training.
Skills : Excellent leadership, Communication, Sales, and Customer service skills.
Description :
- Supervised the service department staff including advisors, technicians, warranty administrators, cashiers, and service receptionists.
- Managed the sold and unsold hours.
- Met with any dissatisfied customers and factory personnel.
- Maintained high technician productivity with training programs and proper dispatching based on skill levels.
- Coordinated with the parts manager inventory stocking requirements to obtain a high level of service.
- Controlled expenses such as shop supplies and policy adjustments.
- Increased sales and gross profit by generating new business with mailings, coupons, and customer contact strategies.
Experience
10+ Years
Level
Senior
Education
Degree in Business
Dealership Service Manager Resume
Summary : As a Dealership Service Manager, maintained relationships with customers and ensures exceptional customer satisfaction index and mystery shop scores are achieved to meet or exceed manufacturer standards.
Skills : Computer literacy and good organizational skills, Customer Service.
Description :
- Controlled repair order flow, supervise open repair reports, and work in process.
- Maintained conformity with government regulations such as OSHA safety, and hazardous waste disposal.
- Controlled the shop tool inventory and shop manuals, purchasing the most current items at the least amount of expense.
- Promoted high customer satisfaction scores and retention percentages.
- Forecasted goals and objectives for the department and strives to meet them.
- Hired, trained, motivated, counseled, and monitored the performance of all service staff.
- Prepared and administered an annual operating budget for the service department.
Experience
7-10 Years
Level
Management
Education
Degree in Business
Dealership Service Manager Resume
Summary : As a Dealership Service Manager, running an efficient and profitable service department through productive staffing, customer retention, cost controls, achieving objectives, and maintaining all service records.
Skills : Strong creative thinking and problem-solving skills.
Description :
- Maintained reporting systems required by general management and the factory.
- Monitored and controlled the performance of the department using appropriate reports, tracking systems, and surveys.
- Developed and implemented a marketing plan which promotes new and repeat business.
- Understood, kept abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, and OSHA Right-to-Know.
- Understood and ensured compliance with manufacturer warranty and policy procedures.
- Accountable for all documents; ensures that none are missing and all are processed correctly.
- Directed and scheduled the activities of all department employees.
Experience
7-10 Years
Level
Management
Education
Degree in Business
Dealership Service Manager Resume
Summary : As a Dealership Service Manager, operated the department at maximum production, controlled costs, built a loyal clientele, maintained good employee relationships, setting and obtained sales and profit objectives, and maintained service records.
Skills : Extensive knowledge of automobile repair with the ability to read and interpret technical manuals.
Description :
- Monitored technicians' daily productivity reports and corresponding payroll records.
- Monitored and followed up on parts orders with the parts manager to ensure availability.
- Established and maintained good working relationships with customers to encourage repeat and referral business.
- Maintained high-quality service repairs and minimizes comebacks. Conducted periodic spot checks of completed jobs for thoroughness and quality.
- Served as liaison with factory representatives.
- Prepared pricing guides and maintenance menus for frequent labor operations.
- Handled customer complaints immediately and according to the dealership's guidelines.
Experience
7-10 Years
Level
Management
Education
Degree in Business
Dealership Service Manager Resume
Headline : As a Dealership Service Manager, Oversaw the service team, auto service staff, and vehicle repair processes to deliver a positive service experience and maintained profitability.
Skills : Excellent managerial and leadership Skills, Interpersonal Skills, and Management Skills.
Description :
- Ensured delivery of customers’ vehicles on time
Coach team members on ways to drive service sales, beneficial training program options, and customer service tactics.
- Worked with the service advisor to ensure proactive resolution of all customer complaints and make follow-up calls, as needed.
- Maintained a high level of customer satisfaction in all automotive service capacities to increase retention and referrals.
- Oversaw all day-to-day job duties within the automotive service department with a focus on high employee and customer morale.
- Guided the management of all automotive service department paperwork, including repair orders, invoices, and maintenance records.
Experience
5-7 Years
Level
Executive
Education
Degree in Business
Dealership Service Manager Resume
Objective : As a Dealership Service Manager, supervised all areas of service station operation including overseeing employee scheduling and performance, purchasing and receiving, and day-to-day tasks related to automobile filling, maintenance, and repair services.
Skills : Workplace Hazardous Materials, Manufacturer Training.
Description :
- Set a clear vision and goals for the Service Department to achieve targeted performance.
- Coached, developed, engaged, and motivated the team to achieve key goals and performance expectations.
- Attracted, developed, and retained the very best talent for the Service Department.
- Created an exceptional customer experience to drive customer loyalty.
- Analyzed the business to determine shortfalls and developed action plans to improve performance.
- Drove the business through a high level of involvement in the day-to-day operations.
- Evaluated the performance of automotive service staff in order to acknowledge efficient employees and guide underperforming ones.
Experience
2-5 Years
Level
Executive
Education
Degree in Automotive Engineering
Dealership Service Manager Resume
Objective : As a Dealership Service Manager is responsible for the overall management of all aspects of service and maintenance. Ensured that customer satisfaction, quality control, performance improvement, and efficiency are maintained at all times while maintaining an excellent level of both operational and financial results.
Skills : Steering and Suspension, Understanding Collision Repair.
Description :
- Managed the activities of the Service department, ensuring efficient and profitable operation of the department.
- Planned, organized, and led service department operations to meet and exceed dealership goals and manufacturer requirements.
- Supervised department employees to include training, motivation, counseling, and documenting employee performance to maximize production and client satisfaction.
- Maintained profitability while controlling expenses and maintaining customer satisfaction (CSI).
- Listened and responded to customer complaints, ensuring a high level of customer satisfaction is achieved.
- Planned, and prepared work schedules. Assisted in monitoring the shop's productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety.
- Attracted, developed, and retained the very best talent. Adhered to all company policies, procedures, safety, and environmental rules.
Experience
2-5 Years
Level
Executive
Education
Degree in Automotive Engineering
Dealership Service Manager Resume
Objective : As a Dealership Service Manager, responsible for leading teams that provide exceptional customer service by managing their own schedules, scheduling appointments, training employees on how best to perform each job efficiently, and developing relationships with customers.
Skills : Finish Matching, Glass Replacement, and Plastic Repair.
Description :
- Prepared and administered an annual operating budget for the service department.
- Monitored and controlled the performance of the department using appropriate reporting and tracking systems.
- Monitored technicians’ daily productivity reports and corresponding payroll records.
- Established and maintained good working relationships with customers to encourage repeat and referral business.
- Established and maintained good working relationships with vocational and technical schools to enhance personnel recruitment activities.
- Prepared pricing guides and maintenance menus for frequent labor operations.
- Established and maintained 72-hour follow-ups with customers to confirm satisfaction with service.
Experience
2-5 Years
Level
Executive
Education
Degree in Automotive Engineering
Dealership Service Manager Resume
Objective : As a Dealership Service Manager, managed the service department team and handles customer service interactions, reports, and repairs. Ensured excellent customer service, maintains strong relationships with customers and third-party vendors, and ensures repeat customers.
Skills : Electronics for Collision Repair, Executive Seminar.
Description :
- Hired and supervised all service department personnel.
- Monitored, tracked, and trained department personnel on their performance.
- Created goals and objectives for the service department personnel.
- Maintained and/or created a positive work environment for the service department personnel.
- Built the department culture to promote customer lifetime owner loyalty.
- Performed necessary training on administrative policies and procedures for all department personnel.
- Enforced technical training on new systems and components offered by the automotive manufacturers.
Experience
2-5 Years
Level
Executive
Education
Degree in Automotive Engineering
Dealership Service Manager Resume
Objective : As a Dealership Service Manager, handled customer inquiries and respond to their needs in a cool, courteous, and prompt manner. Ensured customer satisfaction at the highest level through effective services and repairs.
Skills : Aluminum Repair, Replacement and Welding, Detailing.
Description :
- Planned and directed departmental goals and objectives to be in line with the company’s mission and vision.
- Responsible for driving improvement and productivity of the service department by developing, maintaining, and ensuring adherence to standard operating procedures (SOPs), and company/factory policies.
- Promoted the sale of appropriate services, parts, and accessories, and associated service needs.
- Led and managed a dedicated technical team and monitored efficiency and productivity.
- Audited/monitored various risk areas for compliance such as cash register, safety compliance, dealer license plates, flag/flat rate practices, and applicable federal, state, and local regulations as they relate to working permits and other key areas.
- Monitored service financial statements.
- Maintained cash, warranty/extended warranty, work in process, service policy, and sublet schedules.
Experience
2-5 Years
Level
Executive
Education
Degree in Automotive Engineering
