Default Resolution Specialist Resume Samples

Description :

1. Provided revenue recovery and payment integrity services to government agencies with compliance-driven portfolio needs.
2. Used Attain all Key Performance Indicators (KPI's) and monthly performance goals.
3. Located and notified borrowers of delinquent student loan accounts by mail or telephone.
4. Recorded and updated account activity including borrowers' financial status, demographics, and collection efforts associated with resolving their accounts.
5. Performed various administrative functions for assigned accounts including the recording of address changes and purging of deceased borrower records.
6. Provided quality customer service to minimize complaints and exposure to legal actions.
7. Adhered to the FDCPA, Privacy Act, and all federal and state laws governing the industry.

Experience

2-5 Years

Level

Executive

Education

Bachelors In Administration

Description :

1. Developed rapport and instills confidence with clients in order to develop credibility & earn their trust as a relationship manager.
2. Developed and maintained long-term, profitable relationships and expanded share of wallet.
3. Contacted the customer to obtain the necessary information to manage their application ensuring the customer is aware at all times of the status/result of the present and future payments.
4. Handled incoming calls in an informed, professional, and efficient manner.
5. Addressed the most complex escalated customer requests and transactions.
6. Probed to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
7. Integrated marketing promotions and programs into customer conversations as appropriate.

Experience

2-5 Years

Level

Executive

Education

Certificate In Business Technology

Description :

1. Attained all Key Performance Indicators (KPI) & monthly performance goals as determined by management.
2. Adhered to FMS Attendance Policy as outlined in the Employee Handbook.
3. Contacted borrowers by telephone to negotiate payment in full/best qualifying program to resolve delinquent accounts Department of Education contract.
4. Recorded and updated account activity including borrowers' financial status, demographics & collection efforts associated with resolving their accounts.
5. Performed various administrative functions for assigned accounts including the recording of address changes & purging of deceased borrower records.
6. Provided quality customer service to minimize complaints & exposure to legal actions.
7. Adhered to the FDCPA, Privacy Act, and all federal and state laws governing the industry and the Department of Education Collection Contract.
8. Adhered to the Department of Education Statement of Work, other Clients' guidelines and policies, and all FMS guidelines and policies.

Experience

2-5 Years

Level

Executive

Education

High School Diploma

Description :

1. Responsible for locating and notifying borrowers of their defaulted student loans primarily through mail, telephone, or skiptracing sources.
2. Negotiated resolution of outstanding student loan/loan debt.
3. Provided customer service in accordance with all Client SOW standards.
4. Performed skip trace to locate borrowers, update records, and document resolution activity on FMS' INTELEC Resolution System.
5. Able to interact and communicate effectively with borrowers and 3rd parties in a professional manner.
6. Able to solve complex problems and provide solutions in communicating with borrowers.
7. Used Exercising skills to work independently and handle multiple tasks while maintaining personal work standards.

Experience

0-2 Years

Level

Entry Level

Education

Diploma In Resolution

Description :

1. Supported the development and promoted a business and group program.Identified business needs, designs/develops tools, and training programs; may include delivery of training to audiences.
2. Collaborated inefficient functioning of collections life cycle. Included participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high-risk accounts.
3. Delivered exceptional customer service that builds trust through expertise, responsive service, and support.
4. Followed documented policies and procedures to execute transactions, activities & processes.
5. Maintained current knowledge of collections strategies, practices & trends and integrates into customer conversations in a professional manner.
6. Maintained the confidentiality of customer and Bank information.
7. Supported continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
8. Developed and maintained awareness of industry trends and best practices and the regulatory environment as it relates to collections of products and services.

Experience

2-5 Years

Level

Executive

Education

High School Diploma

Description :

1. Required to abide by the strictest of federal laws regarding collections including FDCPA.
2. Certified to collect in almost every state through FMS (Financial Management Systems).
3. Handled confidential files of the students to collect balances from.
4. Informed students who have a valid balance in our office reasons for the occurrence.
5. Assisted with delinquency resolution for mortgages in lieu of foreclosure Counseled clients with alternative loan solutions to cure the delinquency.
6. Engaged, understood, and advised consumer real estate customers of available solutions to resolve mortgage delinquencies.
7. Advanced knowledge of company products and services, policies, procedures, collections systems, and how to apply this knowledge when communicating.

Experience

2-5 Years

Level

Executive

Education

Highest Education

Description :

1. Managed & reported on financial and accounting aspects of an assigned portfolio, including performance and profitability, timelines of disposition, overall characteristics, status, and general reporting to senior management.
2. Provided useful and timely feedback to the Manager about market conditions, problem areas, legislation & any conditions which may impact established goals.
3. Interfaced and coordinated with other departments, including Home Retention, Capital Markets, REO, Bankruptcy, Appraisal, and Accounting, Legal, Collections.
4. Managed title and vested process, including collateral issues, and work with vendors and custodians as necessary.
5. Provided support to local and outside to review and commented on court documents, assist in the resolution of litigation matters and attorney inquiries, and consulted with counsel on escalated borrower issues received by default management.
6. Coordinated & attended deposition, mediation, and trial date appearances with counsel and senior department personnel.
7. Demonstrated behaviors that are aligned with the organizations desired culture and values.

Experience

2-5 Years

Level

Executive

Education

High School Diploma

Description :

1. Contacted borrowers by telephone to negotiate payment in full or best qualifying program to resolve delinquent accounts with the Department of Education contract.
2. Located and notified borrowers of delinquent student loan accounts by mail/telephone.
3. Recorded and updated account activity including borrowers' financial status, demographics & collection efforts associated with resolving their accounts.
4. Performed various administrative functions for assigned accounts including the recording of address changes and purging of deceased borrower records.
5. Ensured borrowers complete the rehabilitation program Assists, borrowers, through the consolidation application process.
6. Provided very best service to internal and external members and providers when having to take calls and receive calls.
7. Answered questions and provides sound guidance to assigned client groups related to Inside Auto Physical Damage (APD) claim handling.

Experience

2-5 Years

Level

Executive

Education

High School Diploma

Description :

1. Prioritized and structured portfolio to maximize revenue.
2. Located demographic information on consumers where information was not provided by the client or could not be located with previous collection attempts.
3. Communicated with consumers to effectively negotiate repayment and/or resolve the default.
4. Followed up with consumers, clients, and lenders to ensure closing.
5. Profiled consumers to adapt appeal to diverse demographics.
6. Consistently exceeded goals achieving both the $1 million and $2 million collected benchmarks in a Final Effort role in the default resolution.
7. Assisted students with defaulted student loans.
8. Educated students with options to help get their loans out of default.
9. Provided customer service to students by answering any questions.

Experience

2-5 Years

Level

Executive

Education

Diploma In Education

Description :

1. Reviewed documents, uploaded documents, created letters, and sent letters to mortgagors requesting additional documents or passing files to gatekeeping to be reviewed.
2. Completed several reports, reviewing files, and making sure all documents are correct.
3. Assisted gatekeeping with overdue reports by reviewing the previous file and making sure additional documents are received.
4. Completed all tasks in a timely manner with accuracy.
5. Solved notice for monthly tax, quarterly tax & annual tax returns that were not remitted on time.
6. Maintained deposits frequency for Fed & State agencies to make sure that tax is paid on time.
7. Stayed updated on SUI rates and investigated discrepancies.
8. Researched and loaded state codes to MasterTax and PayChoice.

Experience

2-5 Years

Level

Executive

Education

BA In Education