A Delivery Department Manager is hired to maintain strong customer relationships and to improve the delivery services to maintain customer satisfaction. Typical work activities mentioned on the Delivery Department Manager Resume are – performing technical tasks such as solving technical issues, performing administrative tasks, managing team performance, checking inventory quality, managing projects, tracking service metrics, managing budgets, leading the service delivery team, leading the service delivery team, managing finances and budgets, assessing customer feedback, overseeing service delivery, and liaising with team leaders to determine the company’s services and delivery criteria and solutions for issues that may arise.
The nature of the job demands the following skills and abilities – experience in customer services, leadership, and logistics; good computer skills, the ability to use business support software, strong customer service skills, the ability to use business support software, and customer service skills. A bachelor’s degree in a business-related field is considered a must for this job.
Summary : Delivery Department Manager with over 10 years of experience in transportation management. Experienced in domestic and international logistics including contract negotiation, carrier management, fleet management, compliance, 3pl, forecasting, and LTL. Initiating and driving organizational change to positively impact efficiency and profitability while providing quality service.
Skills : Management Skills, Planning Skills.
Description :
Managed a department of 7 direct reports and 45 indirect reports.
Responsible for tracking and delivering approximately 50,000 orders per month and maintained a 95% on time delivery standard.
Started a tracking department to manage route delays to increase customer satisfaction.
Developed and worked with IT to develop tracking system to aid tracking department and assisted in integration of that system to newly implemented Siesta system.
Contracted and negotiated contracts with new carriers (rates determined by service type, area of coverage, equipment type and availability).
Responsible for the tracking 300 routed vehicles from 5 distribution centers.
Implemented inbound freight program for vendors to reduce the cost of transportation by $1.2m (negotiated pick up allowance and sought out carriers).
Experience
10+ Years
Level
Senior
Education
Bachelor Of Art
Delivery Department Manager Resume
Summary : Highly organized Delivery Department Manager professional with over 33 years of Management and Contractor experience, looking for new opportunities. Problem solver and experienced critical thinker who is able to develop and implement effective action plans. Proven team builder with unsurpassed interpersonal skills. Self-starter that can effectively work in a team environment and manage multiple responsibilities.
Skills : Forklift Operator, Planning Skills.
Description :
Supervised and was accountable for all aspects of food delivery to homebound seniors and the Delivery Department facilities.
Initiated, set up, and maintained a warehouse distribution center for the state-funded Commodities Supplemental Food Program.
Developed an innovative assembly line packaging system that eased distribution issues.
Set up and monitored delivery routes.
Ordered and maintained inventory of over 30,000 pounds of food per week for distribution.
Selected, contracted, and monitored all vendors providing service for the department.
Regulated expenses within the department to maintain allotted budget including payroll, delivery overhead, office expenses, and fleet-related expenses.
Experience
10+ Years
Level
Senior
Education
Bachelor Of Arts In Organizational
Delivery Department Manager Resume
Objective : Put my outgoing, professional, sales-driven personality to good use with a position that needs not only my attention-to-detail attitude but can utilize my wide-range of managerial skills that I have acquired throughout my career.
Skills : Forklift experience, Team Work..
Description :
Performed all aspects of employee management.
Established customer service standards to facilitate client satisfaction.
Investigated and resolved damage claims from customers.
Managed charge backs, fines and discipline for owner operators.
Identified training needs and provide ongoing training opportunities to the team as needed.
Prioritized, planed, and adjusted schedules as necessary.
Led, recruited, mentored, a team of Adobe Campaign Consultants, ensure customer success through quality in consulting delivery.
Experience
2-5 Years
Level
Executive
Education
MS
Delivery Department Manager Resume
Headline : Highly qualified Delivery Department Manager with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Skills : Delivery Management, Department Manager.
Description :
Mentored New Department Managers.
Managed delivery and assembly operations in all stores.
Developed store delivery policies while ensuring Federal and State regulatory compliance.
Oversaw training and all aspects of consumer logistics.
Managed and maintained all issues pertaining to Lowe's corporate fleet including company cars, lift trucks, and delivery vehicles.
Prepared reports by collecting, analyzing, and summarizing information.
Communicated with Store Manager to discuss strengths, opportunities, and trends in business.
Experience
5-7 Years
Level
Executive
Education
MS
Delivery Department Manager Resume
Summary : Goals are an up-paced, problem-solving atmosphere with a 100% goal of Customer Satisfaction. Problems and Tasks have solutions and we just need to identify solutions to achieve. A job should be a Challenge.
Skills : Management Experience, Customer Service.
Description :
Scheduled and routed all drivers utilizing a fleet of 3 trucks, 24 foot box truck, 16 foot box truck and a 45 foot flatbed, to effectively take care of the customer's needs and minimize the cost of doing free delivery to the company.
Maintained and scheduled all services and routine maintenance due for all vehicles associated with Delivery.
Maintained all logs and reports as to the function of the Delivery Department and recommend cost cutting measures.
Monitored trending overtime and cut Drivers where needed but still achieving the Customer Service Goals.
Pulled/Staged all loads for the Delivery Department, including building materials and appliances.
Delivered Inter-State building materials and appliances.
Membered of the Safety Team, making sure that our business was an Accident-free environment.
Experience
10+ Years
Level
Senior
Education
MS
Delivery Department Manager Resume
Summary : Looking for permanent Delivery Department Manager position to be retired. Continuously changing responsibilities throughout the day. Prefer to keep moving rather than standing around waiting.
Supervised and coordinated activities of 6 department employees.
Executed daily operations of delivery department.
Assigned employee duties to workers and scheduled daily work hours.
Coordinated and ensured timely delivery of goods.
Trained workers in store policies, department procedures and job duties.
Reconciled delivery of merchandise and reported discrepancies to control costs and maintain correct inventory levels.
Inspected merchandise to ensure undamaged items were delivered Listened to customer complaints, examined returned merchandise and resolved problems to restore and promote good public relations Approved checks for payment of merchandise purchased in department.
Experience
10+ Years
Level
Senior
Education
Diploma
Delivery Department Manager Resume
Summary : To obtain a part-time Delivery Department Manager position with an emphasis on Sales Support/Office Management utilizing extensive experience and skills. Productive in contributing effectively towards the objectives of a team, and is able to share knowledge, ideas and information.
Skills : Team Work, DIrecting Skills.
Description :
Managed a team of 6 drivers w/ a fleet of 4 commercial vehicles, I completed daily scheduling of all deliveries, Work directly with team and make schedules to be sure deliveries were leaving the store as early as possible so to control overtime, including commercial and flatbed orders were out of the store.
Worked directly with all Department Managers and Upper Management on any delivery issues.
Always checked ahead of deliveries, when possible, to make sure product was in store.
Contacted customers, if there were any issues and handling them in a timely manner.
Trained new employees on the operation and features of appliances as well as the proper procedure for in-home set-up and demonstration.
Kept up with registration, regular maintenance and monthly fuel and mileage reports of delivery vehicles.
Regularly checked on teams LLC and re-certifications including medical cards and physicals.
Experience
7-10 Years
Level
Management
Education
Bachelors
Delivery Department Manager Resume
Headline : To obtain a Delivery Department Manager position in a company that recognizes my skills and abilities, and entrusts me to use them in a way, that will not only be a compliment to the company but also help me to reach my personal professional goals.
Skills : Maintenance Skills, Truck Driver.
Description :
Responsible for fulfilling customer delivery commitments through the efficient, cost effective use of equipment and manpower assets.
Responsible for implementing the corporate truck/forklift maintenance program.
Supervised delivery drivers as well as the delivery process to ensure merchandise is delivered to customers in a timely manner, that is sage, accurate, and professional.
Handled the scheduling of all orders as well as the schedules for each driver, helper, and order retriever in the department.
Responsible for implementing any new processes put into place by corporate.
Routinely helped all customers in our working environment find/solve and achieve their project goals.
Made decisions and giving over-rides for price changes, discounts, delivery dates/times, and maintaining an acceptable Margin.
Experience
5-7 Years
Level
Executive
Education
Associate's
Delivery Department Manager Resume
Summary : To obtain a management position where I can utilize my interpersonal skills and responsibility in ways that will be an asset to my peers and company. Management / Business Development Professional / Customer Service Leader, communication and relationship building, motivator. Team player, communicate persuasively, and follow through diligently.
Skills : Leadership, Supervising Skills.
Description :
Managed customer relations to drive repeat business.
Trained and developed associates.
Gave them the support necessary to perform above standard.
Responsible for associates schedule.
Applied situational leadership to fit the unique needs of each associate.
Worked with the third-party delivery company to ensure customers are satisfied with delivery and ensure timely payment for delivery carriers.
Supervised access to all secured areas of the building and allowing access when deemed acceptable.
Experience
7-10 Years
Level
Management
Education
BA
Delivery Department Manager Resume
Summary : Delivery Department Manager with 18 years in fast-paced customer service and retail management. Personable and professional under pressure.
Skills : Cash Management, Billing Skills.
Description :
Packaged and prepared up to 100 prescriptions per day for delivery to patients Completed all banking transactions for retail pharmacy, including all cash management Coordinated with various courier services to ensure accurate and prompt delivery of patients prescriptions Politely assisted patients, doctors and health care professionals in person and via telephone Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Processed 45 daily invoices and billed renewed invoices to clients, healthcare providers and insurance companites Maintained cleanliness and presentation of stock room and retail pharmacy Directed calls to appropriate individuals and departments.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Operated a POS system to itemize and complete an average of 50 customer purchases.
Participated in physical inventory counts every 90 days.
Supervised the work activities of staff.
Maintained records of truck maintenance.Coordinate customer deliveries.
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