Delivery Director Resume
Summary : As a Delivery Director, experienced Business Process Outsourcing or Operations, and provided direction and guidance for administration and results for multiple departments within a function of the work area.
Skills : Project Management, Leadership.
Description :
- Translated business plans into objectives and exercised latitude in managing operations, accomplished results through the efforts of subordinate managers / professional team members.
- Accounted are of higher dollar values and strategic importance.
- Led the defining and adherence to delivery management processes and policies.
- Exhibited advanced knowledge in delivery management best practices.
- Managed multiple programs and the coordination and direction of large third-party partner relationships.
- Managed international teams, established, and endured relationships with key AIM stakeholders in the customer environment, and established the highest level of customer satisfaction.
- Managed and motivated the team members - including career development, mentoring, and performance management.
Experience
10+ Years
Level
Senior
Education
Bachelor's Degree in Project Management
Delivery Director Resume
Summary : As a Delivery Director, implemented and constantly reviewed processes, to ensure the business model was fit for purpose, liaised with Media Agencies, and managed media schedules to create a single global media plan format.
Skills : Strategic Thinking, Client Relationship Management.
Description :
- Reviewed marketing and media plans to forecast and plan workflows.
- Maximized client satisfaction through the successful delivery of projects illustrating the value of the agency and its resources.
- Provided support to the Other Program Manager in handling the team; provided mentorship to the Program
- Managers and develops the next in line, directed management and leadership of the entire team including hiring, compensation, retention, and performance management.
- Developed and executed mitigation plans for areas of nonperformance.
- Managed relationships and served as the primary contact between Application Developers, Platform Team, Infrastructure team, and GTI.
- Developed, implemented, and maintained policies, processes, procedures, and workflows for all ITSM functions.
Experience
7-10 Years
Level
Management
Education
Bachelor's Degree In Business Administration
Delivery Director Resume
Headline : As a Delivery Director, managed short-term and long-range planning and budget development, led Service Improvement Programs (SIPs) and Continuous Improvement Programs (CIPs).
Skills : Problem-Solving, Risk Management.
Description :
- Partnered with the Client Executive to meet the account objectives.
- Met client scorecard expectations for delivery.
- Oversaw daily team meetings to set daily actions and follow up on recruiter activity.
- Trained, coached, and mentored recruiters to ensure quality delivery and meet account objectives.
- Managed overall team performance elevating issues to Experis leadership.
- Worked closely with Client Account Directors on executing account strategies for account growth.
- Reported recruiting activity and elevated any issues to account stakeholders and CORE leadership.
Experience
5-7 Years
Level
Executive
Education
Bachelor's Degree in Project Management
Delivery Director Resume
Objective : As a Delivery Director, presented the departments position and effectively represented its interests, worked at a senior management level, and modeled good leadership to inspire direction and delivery, develop people, and drive change.
Skills : Financial Management, Negotiation Skills.
Description :
- Lived the NSW Public Sector and organizational values to achieve outstanding outcomes for the organization and customers.
- Determined business approach for one of the large-scale major works packages, provided input into the pre-feasibility and business stages of development, determined and implemented works schedule and activities throughout the project lifecycle, and interfaced with functional units to ensure that the delivery
teams receive functional unit support to the degree required to ensure efficient project delivery.
- Led and managed the activities of the major works team and appointed delivery contractors by the Project’s Construction Management Plan, including the planning, management, and construction of activities, and ensured timelines were met, works were fit for purpose and complied with statutory and legislative requirements.
- Developed detailed project budget and forecast cashflows/milestones from the approved budget, recommended approval of costs and variations, monitored and controlled project costs, reported on expenditure, and addressed any slippage issues.
- Facilitated approval of project-specific quality, and environmental requirements, ensuring implementation of approved quality plan/process complies with project plans and all relevant standards.
- Managed, monitored, and mitigated project risks through the risk management plan, provided high-level advice to the Project Director about risks and interdependencies, and contributed to monthly project reporting on progress, cost, quality, safety, and environmental issues to inform and support decision
making.
- Ensured and promoted safety and safe working via compliance with the System Requirements, Safety Responsibilities, Authorities, and Accountabilities within the Safety Management System.
Experience
2-5 Years
Level
Executive
Education
BBA
Delivery Director Resume
Summary : As a Delivery Director, ensure the appropriate administration of all branch contract packages including the facilitation, review, and approval of Contractor Management Plans to meet all contract requirements, contribute to tender assessment as required, including participating on tender evaluation committee and assist in the preparation of tender and contract documents.
Skills : Project Management, Strategic Thinking.
Description :
- Ensured best practices in project and financial management while delivering complex and difficult projects at or below budget within required timeframes and meet required outcomes and quality standards.
- Managed complex strategic project elements that require sustained leadership, negotiating solutions across organizational boundaries, and delivering transport product requirements to project milestones.
- Made complex judgments on the best strategies to maximize preparedness for future requirements and consistently communicated that all decisions can affect the three critical outcomes of customer service, safety, and cost-effectiveness.
- Defined and executed strategic vision for key accounts, led from the front guiding its implementation internally and at the customers.
- Created and Implemented the execution plan to meet strategic objectives and achieve growth while maintaining profitability goals.
- Get measured on NPS, gross margins, and employee engagement/retention parameters.
- Worked collaboratively with sales and account managers to ensure that the right assets are created and utilized.
Experience
10+ Years
Level
Senior
Education
BBA
Delivery Director Resume
Summary : As a Delivery Director, took an active role in recruitment and worked closely with the recruitment team to create a strong delivery team, ensured sound delivery, works with account management and delivery management to ensure successful and growing customer engagements.
Skills : Leadership and Team Management.
Description :
- Ran an effective cadence to ensure the right metrics for delivery emerged from a tracking dashboard and communicated action plans effectively to the executive team Process, Technology, and People Management.
- Collaborated with concerned rest of the organization to develop strong development, technical, and delivery processes.
- Partnered with HR for effective recruitment and contracting using various hiring channels.
- Ensured Employee development, training, and growth.
- Participated in effective execution of Performance management and improvement of teams.
- Fostered a high-achieving delivery organization through constructive feedback and mentorship.
- Tracked record of successfully managing complex projects and leading cross-functional teams to achieve organizational goals.
Experience
7-10 Years
Level
Management
Education
BBA
Delivery Director Resume
Headline : As a Delivery Director, provided leadership and direction to the delivery teams, ensuring successful project execution and client satisfaction, oversaw project portfolios, managing budgets, timelines, and resource allocation.
Skills : Stakeholder Management, Contract Management.
Description :
- Developed and implemented delivery strategies to enhance operational efficiency and meet client expectations.
- Conducted regular project reviews and implemented continuous improvement initiatives.
- Fostered a culture of collaboration and innovation within the delivery organization.
- Provided leadership and direction for the successful execution and delivery of projects.
- Developed and maintained project plans, timelines, and budgets.
- Monitored project progress and ensured adherence to established milestones.
- Navigated and led teams through organizational and project-related changes.
Experience
5-7 Years
Level
Executive
Education
BBA
Delivery Director Resume
Headline : As a Delivery Director, responsible for leading a team of project managers to deliver multiple projects on time and within budget, I am responsible for developing project plans, identifying milestones, and monitoring project progress.
Skills : Quality Assurance, Financial Acumen.
Description :
- Aligned delivery strategies with overall business objectives.
- Identified opportunities for process improvements and operational efficiency.
- Managed and allocated resources, including personnel, budgets, and equipment, to meet project demands.
- Optimized resource utilization and ensured teams have the necessary tools and support.
- Identified potential risks associated with project delivery and developed mitigation strategies.
- Monitored and managed risks throughout the project lifecycle.
- Ensured that deliverables meet high-quality standards and were aligned with client expectations.
Experience
5-7 Years
Level
Executive
Education
BBA
Delivery Director Resume
Headline : As a Delivery Director, responsible for conducting risk assessments and implementing mitigation strategies, responsible for collaborating with clients to understand their requirements, and ensuring successful project outcomes.
Skills : Technology Awareness, Client Focus.
Description :
- Led and managed a team of project managers, ensuring they have the necessary resources and support.
- Fostered a positive and collaborative team culture.
- Provided coaching, mentoring, and professional development opportunities for team members.
- Collaborated with sales and account management teams to understand client requirements and expectations.
- Acted as a key point of contact for clients, addressing concerns and ensuring overall satisfaction.
- Built and maintained strong client relationships to secure repeat business.
- Contributed to the development and execution of the organization's strategic goals.
Experience
5-7 Years
Level
Executive
Education
BBA
Delivery Director Resume
Summary : As a Delivery Director, responsible for establishing and maintaining strong relationships with key stakeholders. Implemented and enforced quality assurance processes.
Skills : Adaptability and Change Management.
Description :
- Managed project budgets and financial resources.
- Monitored and controlled project costs to ensure profitability.
- Communicated effectively with key stakeholders, including clients, executives, and project teams.
- Provided regular updates on project status, risks, and milestones.
- Identified opportunities for process optimization and implemented improvements.
- Addressed conflicts and challenges within project teams or between teams and clients.
- Implemented strategies to resolve issues and maintain positive working relationships.
Experience
7-10 Years
Level
Management
Education
BBA
