Department Supervisor Resume Samples

Description :

1. Trained new associates in my department with the goal of creating a team atmosphere.
2. Trained new associates to properly handle transactions on the register with customers. Trained new associates to fill out credit applications. Trained associates to open and close the department.
3. Promoted credit applications with customers for extra savings in the department.
4. Provided excellent shopping experience for customers within the department. Executed floor changes to monthly set sale planners for the department.
5. Ensured the department followed standards set by sale planners including placement of new merchandise for the department. Used new merchandise to increase sales for the department.
6. Recorded floor maps for my department to ensure floor changes were more efficient. Recorded sale and credit goals for the department. Also reviewed these goals with associates.
7. Attended weekly management meetings in the store to review customer and sale goals and numbers for my department. Changed department schedule for associates to follow credit and sale events. Solely supervised the drapery department within the department which was a commission department.
8. Handles any difficult returns or customer complaints within my department.
9. Also acted as manager of the day for the entire store that focused on customer service and ensuring credit goals were made for the store.
10. Make sure customer service was a priority for associates and the department.

Experience

2-5 Years

Level

Junior

Education

BA

Description :

1. Responsible for working with team members on customer services, selling skills and product knowledge.
2. Performing a wide variety of activities aimed at driving sales and promoting and managing the training and development of associates in specific departments.
3. Serving as the subject matter expert and was responsible for ensuring that all business initiatives were implemented and executed per company standards.
4. Performing daily walk of all departments promote store sales and profit goals conduct selling skills training, customer service and product knowledge training for all department associates.
5. Training to all associates on merchandising standards exhibits an ownership attitude by promoting partnerships with store management.
6. Delivering excellence in customer services, including decision making/problem-solving skills for service recovery.
7. Conducting training for administrative procedures provides feedback and input to an assistant manager on the development of department initiatives and plans.
8. Providing input and assistance to assistant manager in motivating, evaluating, coaching and counseling associates.
9. Reviewing sales reports implement a system to communicate all ROTOs, promotions, map activities and special events for each team member execute all safety and loss prevention standards.
10. Responsible for incorporating training programs and business objectives.

Experience

2-5 Years

Level

Junior

Education

AAS

Description :

1. Made sure department was held to high-quality expectations of customers and company standards.
2. Ensured a safe work environment for employees, and a safe shopping environment for customers.
3. Made sure employees had a daily work list and completed assignments in a timely manner.
4. Accomplishments turned the department's overall profit and production around in a short amount of time.
5. Turned the morale of employees around, and had them working as a team, instead of individuals.
6. Had several positive comments from upper management, and regional staff.
7. Managed and distributed the work-load and backlog for up to 35 employees.
8. Trained employees, and used proven decision making and problem-solving techniques.
9. Trained employees on Hyster sit down, sit down w/clamp attachment, crown stand uplift, and crown electric pallet jack.
10. Reports and sort report to ensure that productivity remains accurate and efficient.

Experience

10+ Years

Level

Management

Education

Diploma

Description :

1. Promoted to a new supervisor role on 31 October conducted training and evaluation for employees.
2. Ensuring compliance-protocol to adhere to standards of federal, state and local regulatory agencies.
3. Assisting in the development and implementation of weekly schedules to ensure appropriate staffing levels.
4. Providing input on associate performance to management for the formal review process.
5. Ensuring compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity acted as the manager on duty.
6. Assisting in the training and development of new hires as well as associates.
7. Tracking and reviewing daily/weekly productivity/sales metrics to help improve service and sales.
8. Mentoring and growing my associates, while creating a culture that improved the work environment.
9. Excellent customer service by addressing customer concerns, showing empathy, fixing problems on the spot.

Experience

2-5 Years

Level

Junior

Education

Associates

Description :

1. Oversee floor production operations of the blow-molding department, including safety as the first and foremost priority.
2. Execution of continuous improvement initiatives related to total quality management (TQM) for less waste.
3. Machine and worker safety (iso-9001) cost savings through process efficiency.
4. Technical task supervision, including TQM procedures for color, mold, and insert changes.
5. Responsible for ensuring timely skill development of operators, maintenance techs, and line-workers including accountability through performance reviews related to job responsibilities.
6. Implementation of marketing materials, markdowns, promotional sales to meet financial targets.
7. Communicating with vendors regarding inventory, special orders, and tracking.
8. Working/knowledge of customer service/expeditor of installs/special orders/flooring/kitchen/decor depts.
9. Tracking and reviewing daily/weekly productivity/sales metrics to help improve service and sales.
10. Mentoring and growing my associates, while creating a culture that improved the work environment.

Experience

7-10 Years

Level

Executive

Education

Diploma

Description :

1. Works with timekeeping and scheduling system controls and completes reductions.
2. Actively uses sales information to make business decisions regarding merchandising.
3. Ensures that all merchandise is received and properly placed on the sales floor.
4. Manages the sales floor in a way that drives sales and promotes high standards of customer service.
5. Dress and style mannequins based on current trends complete department moves.
6. Provided support at the opening of the triangle town center h&m opening and the opening of the first h&m in charlotte, NC at Northlake mall.
7. Organized logistical support for 10 personnel while supervising the setup and maintenance of several communication systems.
8. Created tactical chat course and administered it to the department to meet proficiency standards.
9. Maintained accountability and maintenance of all vehicles and components for constant readiness.
10. Managed the handling, issuing, accountability and proper storage and disposal of all batteries.

Experience

2-5 Years

Level

Junior

Education

BS

Description :

1. Responsible for staff evaluations and maintenance of staff competencies and requirements.
2. Responsible for organizing, supervising and directing the delivery of quality patient care and coordinating department based activities.
3. Supervising nursing personnel on assigned unit/shift including interpreting department policies and procedures, participating in identification and investigation of problems.
4. Facilitates change and executes initiatives to achieve top percentile performance in patient safety, quality outcomes, and patient satisfaction rankings.
5. Leading cooperation with the patient care team to maintain standards of professional nursing practice in the clinical setting.
6. Complying with the California nurse practice act, article 2, section 2725 of the business and professions code.
7. Completed all cleaning, stocking, and organizing tasks in the assigned sales area.
8. Address loss prevention and safety issues, reporting escalated concerns to members of the district management team.
9. Answering incoming telephone calls with professional and knowledgeable responses.
10. Reorganizing departments along with stockroom and maintained higher standards.

Experience

10+ Years

Level

Senior

Education

Nursing

Description :

1. Duties include merchandising and monthly resets using a basic floor plan guide and decision making for modifications.
2. Use an RF unit for pricing, inventory status, and replenishment from the stockroom to the sales floor.
3. Was recognized for outstanding service, sales, people and employee of the month.
4. Also was given a gold great job token from a corporate walk for raising the department standards and sales.
5. Other duties: customer service, pos, jewelry department, ad set, and processing freight.
6. Leading department (8-25 employees) on receiving product & ensuring quality was on par with Costco standards.
7. Working/knowledge of customer service/expeditor of installs/special orders/flooring/kitchen/decor depts.
8. Excellent customer service by addressing customer concerns, showing empathy, fixing problems on the spot.
9. Implementation of marketing materials, markdowns, promotional sales to meet financial targets.
10. Communicating with vendors regarding inventory, special orders, and tracking.

Experience

10+ Years

Level

Senior

Education

Diploma

Description :

1. Responsible for overseeing the daily activities of hourly associates on the sales floor.
2. Managing associates performance and ensures adequate department coverage through influencing scheduling.
3. Merchandising, stocking, tracking and reporting metrics and monitoring project activity.
4. Maintain a safe and secure work environment by conducting daily safety reviews.
5. Also responsible for providing superior customer service by assisting customers in locating, selecting, demonstrating, and loading merchandise.
6. Enabling customers to make informed decisions during stressful travel gear shopping.
7. Adjusting inventory counts creates pick lists, and prints pricing labels.
8. Ability to display product in a manner which enhances customer experience and promotes sales.
9. Assisting customers, answer questions, and maintain a clean, safe display area.
10. Directing and supervising employees engaged in sales, inventory-taking and reconciling cash receipts.

Experience

5-7 Years

Level

Executive

Education

BS

Description :

1. Providing excellent customer service with strategic-relationship/partnership-building skills and ability to listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
2. Performing all activities associated with employment including interviewing prospective employees, disciplinary actions and termination processes.
3. Responsible for scheduling 125-150 associates in 20 departments 2 weeks in advance to promote teamwork through team building activities.
4. Processing all employee request including vacation, transfer, and payroll overseeing benefits enrollment.
5. Administering employee achievement programs coordinate all employee training programs and ensure that all corporate goals are achieved.
6. Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
7. Oversee multiple departments in day-to-day operations and quality control.
8. Training and developing new associates on the pos system and key sales tactics.
9. Increasing profits through effective sales training and troubleshooting profit loss areas.
10. Examining merchandise to verify that it was correctly priced and displayed.

Experience

10+ Years

Level

Management

Education

Associate