Description :

1. Provide level 2 and level 3 Support for end users, as well as executive members Junior administrative duties included changing passwords, creating mailboxes for new and existing users, managed user accounts, reset user passwords, added and removed users using active directory.
2. Preformed data back up and data migration, installed software on both PC and Mac platforms, malware removal to network connectivity, troubleshoot technical issue remotely and in person.
3. Desktop Support Technician Provided level three support for all corporate users as well as executive members, including connectivity through VPN, replaced and upgraded mobile user equipment, and participated in ongoing refresh projects.
4. Included providing desktop support within the company, setting up and reimaging training rooms and upgrading all computer systems as well as providing superior phone support for customers.
5. Developed rigorous logic and methods working independently to solve difficult technical problems with effective solutions by documenting configurations to provide faster service for follow-up engagements.
6. Supported 200+ users on campus, adding and changing existing users, replacing and upgrading old or obsolete equipment, and backing-up and restoring user's data.
7. Traveled extensively to South and Central America branch locations to support all IT related issues and provided second and third level support for all users and VIP's at headquarters.

Experience

7-10 Years

Level

Management

Education

Diploma

Description :

1. Provided technical assistance to customers to minimize disruptions of computer operations.
2. Received phone calls, walk-ins, or computer generated trouble tickets from USAREC personnel.
3. Utilized knowledge of methods and practices for troubleshooting, recovering, adjusting, modifying, and improving IT systems to provide support that minimizes interruptions in customer's ability to carry out USAREC's mission.
4. Utilized knowledge of systems analysis, design, methodologies, and IT equipment characteristics in order to advise users throughout USAREC on IT questions and problems.
5. Resolved a wide variety of problems, to include LAN and WAN technical problems, a variety of problems emanating from the Microsoft Windows operating systems, and all USAREC-Wide applications.
6. Tested and analyzed computer hardware and software malfunctions to resolve physical and logical processing problems, such as, adjusting equipment configurations, realigning port allocations, recommending appropriate acquisitions, and distinguishing between equipment, software, and LAN installation and operations problems.
7. Monitored IT services, such as, operating systems, applications, and systems; and performs preventive maintenance and minor administration of the same to keep the systems optimized.
8. Maintained and monitored network printer objects.

Experience

2-5 Years

Level

Junior

Education

IT

Description :

1. Setup, configured and supported audio visual, polycom, Cisco ip phones, and video conference equipment for conference and boardroom meetings in a professional corporate environment.
2. Tracked, managed and inputted IT equipment using the asset management console in BMC Remedy Assigned, escalated, submitted trouble tickets using BMC Remedy Maintained, organized and arranged inventory in the desktop/laptop and monitor storage rooms.
3. Responsible for the setup of workstations (monitors, docking station, keyboard, mouse) for new hires and moves for existing users.
4. Acted as a floor consult liaison troubleshooting Microsoft Windows , Linux, Apple Macintosh 1st-3rd level issues including wired and wireless connectivity, display, hardware, Microsoft Office programs, Lync, Lync group chat and Adobe Creative Suite softwares in a professional and orderly manner.
5. Responsible for the imaging, configuration and the deployment of enterprise networked Windows 7 desktops and laptops for new hires and upgrades.
6. Scheduled and coordinated tech refresh upgrades of desktop and laptop transferring software, files, network drives and printers for users.
7. Repaired, restored, backup, activated, setup, upgraded Blackberry, Iphone and Ipads for the activation of enterprise mail using Mobile Iron.

Experience

10+ Years

Level

Senior

Education

Computer Technology

Description :

1. Responsible for supporting approximately 800 users across 21 facilities covering all of California.
2. Provide technical support for desktop computer hardware and software, as well as network and server related issues.
3. Facilitate and assist in large scale migrations of users to new locations due to corporate acquisitions and expansion projects.
4. Works with other IT department personnel to help resolve reported problems and issues, regardless of the particular area of expertise.
5. Configure, install, troubleshoot and maintain Personal Computer (PC) related hardware and software, associated printers and peripherals, network access, and network client software.
6. Assist in the configuration, installation, and maintenance of network-related hardware, software, and services such as file servers, print servers, disk subsystems, routers, switches, and connections to external resources.
7. Maintain and support Personal Computer related hardware and software components, including printers, modems, and other peripherals, using the following operating systems: DOS, Windows 98/2000, Windows XP Professional, and Windows 7, Windows 8/8.1.
8. Maintain and support server related hardware and software components, such as file servers, print servers, tape loaders, UPSs.

Experience

2-5 Years

Level

Junior

Education

IT Technology

Description :

1. Install, configure, maintain and test computer hardware, thin clients, software and peripheral equipment.
2. Answer users call when directed for phone support Supporting OS Windows XP on desktop/laptop commuters.
3. Act as a technical resource to end-users and other information technology staff and troubleshoot, diagnose and resolve moderately complex hardware, software, and network connectivity problems, including problems not covered by established procedures.
4. Utilizing Iron Mountain Connected Backup Agent for Desktop/Laptop computers.
5. Identifies trends in the reported problem calls and implements improvements.
6. Support and test user configurations for system compatibility and provide work guidance to team members.
7. Assist in hardware and software configurations and standards to meet customer needs, and develop specifications to purchase new hardware, software and other peripheral devices based upon established departmental standards.

Experience

5-7 Years

Level

Management

Education

Bachelor Of Science

Description :

1. Assists staff with technical support of desktop computer applications and related technology.
2. Experience includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware, software and equipment to ensure optimal workstation performance.
3. Troubleshoots problem areas in person in a timely and accurate fashion, and provide end-user assistance as required.
4. Configure, test, maintain, monitor and troubleshoot end user telecommunications hardware/software products.
5. Interact with numerous computer platforms in a multi-layered client server environment.
6. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, application servers and administrative systems.
7. Ensures that the network infrastructure is up and running, apply operating system updates, patches, and configuration changes according to established protocol.
8. Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.

Experience

5-7 Years

Level

Executive

Education

Network Security

Description :

1. Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
2. Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
3. Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients.
4. Interact with numerous computer platforms in a multi-layered client server environment.
5. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
6. Trains and orients staff on use of hardware and software.
7. Supported end-user that are new to SharePoint Recommends and / or performs upgrades on systems to ensure longevity.
8. Works with procurement staff to purchase hardware and software.

Experience

2-5 Years

Level

Executive

Education

BS In Cyber

Description :

1. Answer user inquiries regarding computer software or hardware operation to resolve problems.
2. Assist users to diagnose and solve data communication problems.
3. Provide users with technical support for computer problems Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
4. Maintain the peripherals, such as printers, that are connected to the network.
5. Refer major hardware or software problems or defective products to vendors or technicians for service Set up user accounts, regulating and monitoring file access to ensure confidentiality and proper use.
6. Configure and test computer hardware, networking software and operating system software.
7. Configure, monitor, and maintain email applications or virus protection software.
8. Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.

Experience

7-10 Years

Level

Management

Education

BA In Economics

Description :

1. Provided remote support to users for network and desktop hardware and software problems.
2. Installation, test and support all in house software applications.Troubleshoot network security access issues, Active Directory login scripts, drive mappings and group memberships.
3. Provided Help Desk service, Desktop support, and Network support to all users, including those at remote facilities as well as the mobile workforce.
4. Provided in-depth hardware support and troubleshooting skills for personal computers, servers, printers, and mobile devices.
5. Ran diagnostics to determine and replace failed memory, Ethernet adapters, system board, modems, processors, laptop display, etc.
6. Act as business liaison assessing client training, software, hardware needs and actively perform contingency and technology planning.
7. Primary contact and support for mobile devices for both Blackberries and Smart phones with a clientele of over 400 including Executives.

Experience

10+ Years

Level

Senior

Education

Bachelor Of Science

Description :

1. Oversee the daily performance of computer systems.
2. Answer user inquiries regarding computer software or hardware operation to resolve problems.
3. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
4. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
5. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
6. Research technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
7. Refer major hardware or software problems or defective products to vendors or technicians for service.
8. Develop training materials and procedures, or train users in the proper use of hardware or software.

Experience

7-10 Years

Level

Management

Education

Certification In AutoCAD

Description :

1. Use computers for various applications, such as database management or word processing.
2. Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.
3. Provide staff and users with assistance solving computer related problems, such as malfunctions and program problems.
4. Review and analyze computer printouts and performance indicators to locate code problems, and correct errors by correcting codes.
5. Oversee the daily performance of computer systems.
6. Answer user inquiries regarding computer software or hardware operation to resolve problems.
7. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
8. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Experience

2-5 Years

Level

Junior

Education

Information Technology

Description :

1. Provide day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware.
2. Installs configures and troubleshoots desktop systems, workstations, servers, and networks.
3. Maintains passwords, data integrity, and file system security for the desktop environment.
4. Communicates highly technical information to both technical and non-technical personnel.
5. Recommends hardware and software solutions, including new acquisitions and upgrades.
6. participate in the development of information technology and infrastructure projects.
7. conduct training programs designed to educate an organization's computer users about basic and specialized applications.

Experience

2-5 Years

Level

Junior

Education

Diploma