A Desktop Support Lead is a senior-level IT support person who lends support and guidance to the desktop support team. The job description entails providing assistance to the end-users and helping them with technical issues. A professional Desktop Support Lead Resume mentions the following core duties and responsibilities – assigning tasks, consulting with clients, testing network issues, upgrading software, maintaining computer peripheral devices, and hiring new staff. Other duties include the following – providing desk-side support for desktop and laptop computers; installing windows OS; testing and implementing the project of LANDesk Management Suite; and solving issues involving UNIX, Mac, and Windows.
The ideal candidate for this post should demonstrate throughout the resume the following skills and expertise- technical skills, communication abilities, customer service orientation, attention to detail; and problem-solving skills. Strong knowledge of handling common issues relating to hardware, software, and networking is an asset. Successful resumes highlight a degree in a relevant engineering discipline.
Headline : Accomplished Desktop Support Lead with 7 years of experience in IT service management, specializing in team leadership and user support. Proven ability to enhance operational efficiency through innovative technology solutions. Adept at managing complex technical issues while ensuring high service quality and user satisfaction. Committed to fostering a collaborative work environment that drives team success and continuous improvement.
Skills : Technical Troubleshooting, Customer Service Skills, Network Configuration, Windows Os Support
Description :
Currently providing desktop support for a Federal client, FDA, with active Public Trust Clearance at White Oak Campus, Silver Spring, MD.
Effectively manage and coordinate a team of 15 desktop technicians supporting 3,000 users across multiple locations.
Act as a point of escalation for technical issues, liaising with server-level support to ensure swift resolution.
Collaborate with IT Asset Management to maintain accurate inventory and tracking of equipment.
Generate and analyze performance reports to ensure compliance with SLAs and improve service delivery.
Address high-priority incidents promptly to minimize impact on users and operations.
Conduct training sessions on updated policies and procedures, ensuring the team is well-informed and compliant.
Experience
5-7 Years
Level
Senior
Education
B.S. IT
Desktop Support Team Lead Resume
Summary : Dedicated Desktop Support Team Lead with a decade of experience in IT service management, recognized for driving team performance and enhancing user satisfaction. Expertise in troubleshooting complex technical issues and implementing innovative solutions. Passionate about cultivating a collaborative environment that empowers teams and optimizes operational efficiency.
Skills : Scripting Skills, Windows 10 Support (3 Years), Communication Skills, User Training, System Upgrades
Description :
Collaborated with system architects and IT management to align projects with strategic business goals.
Oversaw deployment and support of internal infrastructure systems, ensuring timely task completion by team members.
Established best practices and standard operating procedures to enhance IT project efficiency.
Coordinated staff schedules and resource allocation to maximize operational productivity.
Conducted training sessions for staff on productivity software and proprietary applications.
Documented operational procedures and technical guidelines to ensure consistency and compliance.
Led a team of desktop support technicians to ensure timely resolution of technical issues.
Experience
7-10 Years
Level
Management
Education
B.S. IT
Desktop Support Lead Resume
Headline : Seasoned Desktop Support Lead with 7 years of comprehensive experience in IT support and team management. Expert in resolving complex technical challenges while enhancing user experience and operational efficiency. Proven track record in mentoring teams and driving innovative solutions that align with organizational goals. Passionate about fostering a collaborative environment that prioritizes user satisfaction and continuous improvement.
Skills : Windows Server Management, Collaboration Tools, Database Management, It Support Tools, User Account Management, Troubleshooting Methodologies
Description :
Oversaw the Desktop Support Team, ensuring adherence to best practices in IT service management.
Configured and supported MS Office Suite and Windows operating systems, optimizing user productivity.
Delivered second and third-tier technical support for the PM TIS group, resolving issues promptly.
Authored comprehensive technical documentation for Microsoft Exchange email migrations.
Troubleshot and resolved desktop support issues for users both locally and abroad.
Configured and troubleshot mobile devices, enhancing connectivity and user experience.
Conducted regular training sessions to upskill team members on emerging technologies.
Experience
5-7 Years
Level
Senior
Education
B.S. IT
Desktop Support Operations Lead Resume
Summary : Dynamic Desktop Support Operations Lead with 10 years of extensive experience in IT service delivery and team management. Expert in optimizing support processes and enhancing user experiences through strategic problem-solving and technology integration. Proven ability to lead teams effectively, ensuring seamless operations and high satisfaction levels. Committed to driving continuous improvement and operational excellence.
Skills : It Service Management, Hardware Installation, Software Installation, Remote Desktop Support, Active Directory Management, Itil Framework Knowledge
Description :
Supervised and coordinated a team of 3 desktop support personnel, enhancing team collaboration.
Delivered direct technical support for executive users, ensuring high-level service quality.
Managed support for 400 users across multiple locations, streamlining operations.
Executed break-fix and upgrade projects for PCs, laptops, and thin clients efficiently.
Built and maintained current XP images, ensuring readiness for deployment.
Administered desktop encryption keys, securing sensitive company data.
Maintained on-call schedule, ensuring prompt support availability.
Experience
10+ Years
Level
Management
Education
B.S. in CS
Desktop Support Lead Resume
Objective : Skilled Desktop Support Lead with 5 years of experience in managing IT support teams and enhancing user satisfaction. Expert in resolving technical issues and implementing efficient solutions. Proven ability to lead projects that improve operational workflows and foster a collaborative team environment. Committed to delivering exceptional service and continuous improvement in desktop support operations.
Supported and maintained desktop systems for over 300 users across multiple locations, ensuring efficient operation and user satisfaction.
Trained and educated end users on various applications, including Microsoft Office 2013 and Adobe CC, to enhance their productivity.
Managed telecommunications systems, including MiTel software for phone extensions and mailboxes.
Provided support for multiple server platforms, including Windows Server 2003, 2008, and Azure.
Utilized Active Directory for user account management and email administration across the network.
Configured VPN and remote access solutions for secure connectivity.
Oversaw the deployment and imaging of workstations, ensuring proper installation of software and operating systems.
Experience
2-5 Years
Level
Senior
Education
BSc IT
Desktop Support Manager Resume
Objective : Results-oriented Desktop Support Manager with 2 years of experience in IT service management. Skilled in leading support teams to enhance user satisfaction and improve operational workflows. Committed to resolving technical challenges and implementing effective solutions that drive productivity and efficiency. Passionate about fostering a collaborative environment that empowers team members and enhances service delivery.
Skills : Windows 10, Microsoft Exchange Online, Microsoft Teams, Network Security Management
Description :
Oversaw IT Service Desk operations for 400 users, ensuring timely and effective support.
Developed and enforced policies for interdepartmental collaboration and service efficiency.
Generated detailed metric reports for management, contributing to strategic decision-making.
Managed a team of 5, coordinating efforts across multiple locations to resolve technical issues efficiently.
Provided expert support for Windows OS and various applications, ensuring optimal performance.
Executed preventative maintenance and repairs on hardware, enhancing equipment lifespan.
Monitored and restored services for terminal clients, maintaining seamless connectivity.
Experience
0-2 Years
Level
Consultant
Education
B.S. IT
Desktop Support Lead Resume
Objective : Results-driven Desktop Support Lead with over 7 years of experience in IT support and team leadership. Proven track record in managing desktop environments, troubleshooting hardware/software issues, and enhancing user satisfaction. Skilled in training and mentoring support staff, implementing ITIL best practices, and optimizing support processes to improve efficiency and reduce downtime.
Oversaw the design and deployment of software and hardware solutions, ensuring optimal performance.
Configured and managed group policies within SCCM to enhance system security and efficiency.
Developed parameterized scripts in PowerShell to automate repetitive tasks, improving productivity.
Facilitated the deployment of laptops and desktops to staff effectively.
Troubleshot application issues and supported tool integration in a Windows environment.
Reported on key performance indicators (KPIs) and developed action plans to improve service delivery and customer satisfaction.
Managed IT procurement and software asset management to optimize resources.
Experience
2-5 Years
Level
Junior
Education
B.S. IT
Desktop Support Engineer Resume
Headline : Skilled Desktop Support Engineer with 7 years of experience in resolving technical issues and optimizing user support processes. Expertise in deploying technology solutions that enhance operational efficiency and user satisfaction. Proven ability to mentor teams and effectively manage complex troubleshooting scenarios, all while fostering a collaborative environment focused on continuous improvement.
Skills : Mac Os Support, Onboarding Processes, Disaster Recovery Planning, Compliance Knowledge, Incident Management, Network Security
Description :
Managed all computer workstations at The College of Law, ensuring optimal performance and user satisfaction.
Provided primary technical support for student laptops, enhancing connectivity and user experience.
Troubleshot and resolved hardware/software issues on student laptops, including virus removal and OS reinstallation.
Configured mobile devices for seamless integration with university systems, ensuring efficient access to resources.
Installed and maintained antivirus and antimalware solutions across all college workstations, significantly reducing security incidents.
Oversaw printer installations and maintained inventory of supplies, ensuring operational efficiency.
Coordinated with vendors for all computer, printer, and service-related needs, optimizing service delivery.
Experience
5-7 Years
Level
Senior
Education
BSc IT
Desktop Support Lead Resume
Summary : Proficient Desktop Support Lead with 10 years of experience in IT service management, recognized for enhancing user satisfaction and operational efficiency. Skilled in resolving intricate technical issues and leading support teams to success. Committed to driving innovation and fostering a collaborative environment that empowers employees and optimizes service delivery.
Skills : Network Administration, Patch Management, Troubleshooting Hardware And Software, Itil Framework Implementation, Customer Service Excellence, Help Desk Management
Description :
Managed the upgrade of 70 PCs across two locations, ensuring seamless access to the new server.
Performed hands-on repairs and maintenance on laptops and desktops to enhance functionality.
Configured a server using a laptop and external drives for remote programming, facilitating efficient operations.
Established a comprehensive library of all desktop software, improving resource accessibility.
Provided weekly performance reports to the VP of IT, enhancing transparency and decision-making.
Supported Windows 2003 and XP environments along with various project management applications.
Led troubleshooting efforts for complex technical issues, ensuring minimal downtime for users.
Experience
7-10 Years
Level
Management
Education
B.S. IT
Desktop Support Lead Resume
Summary : Innovative Desktop Support Lead with 10 years of experience in managing IT support operations and enhancing user experiences. Proven expertise in troubleshooting complex technical issues and streamlining processes for improved efficiency. Strong leadership skills in mentoring teams and driving collaborative initiatives that elevate service quality and user satisfaction.
Skills : Documentation Skills, Problem Resolution, Data Recovery, Time Management, Performance Monitoring
Description :
Lead a team of 3 desktop support technicians, providing guidance on standard operating procedures and technical support.
Diagnosed and resolved hardware and software issues for laptops, desktops, and peripherals.
Managed ticketing system using HP Service to track issues and analyze performance metrics.
Coordinated deployment and repair of IT equipment, ensuring minimal downtime.
Facilitated video conferencing and remote support for meetings and technical consultations.
Advised on purchasing decisions for IT equipment and telephony services.
Utilized Remote Desktop Connection to troubleshoot network access issues effectively.
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