It is the duty of a Desktop Support Manager to take responsibility for the smooth operations of the team workers who manage and resolve issues of customers pertaining to their desktop computers. The core tasks linked to this role are mentioned on the Desktop Support Manager Resume as follows – overseeing desktop service team including training and evaluation; tracking data and writing reports on team objectives and metrics; assigning and coaching support specialists through routine and new tasks; testing and updating new software to ensure utility and compatibility; and monitoring desktop services within the organization.
The ideal candidate for this role must denote on the resume such skills as – technical abilities; strong familiarity with various operating systems and antivirus systems; knowledge of Windows OS and PC hardware; skillful in helpdesk management and proficiency in user support and infrastructure data/voice. Most of the managers at this level hold an IT degree.
Headline : Results-oriented Desktop Support Manager with over 7 years of experience leading technical teams to deliver exceptional IT support. Proven ability to streamline processes, enhance user satisfaction, and drive operational efficiency through innovative solutions. Committed to fostering a collaborative environment that exceeds organizational goals and improves service delivery.
Oversaw a high-performing Desktop Support team, ensuring quality service and efficient problem resolution.
Collaborated with cross-functional teams to define and standardize application software protocols.
Developed and maintained build processes for desktops and laptops, aligning with industry best practices.
Established and enforced specifications for operating systems and core applications, ensuring compliance.
Managed multiple projects, enhancing team performance and service delivery.
Provided mentorship and training to team members, fostering professional growth and skill enhancement.
Analyzed support metrics to identify trends and implement process improvements.
Experience
5-7 Years
Level
Management
Education
B.S. IT
Junior Desktop Support Manager Resume
Objective : Dedicated IT professional with 5 years of experience in desktop support management, skilled in optimizing IT operations and enhancing user experiences. Adept at leading teams to deliver effective solutions while adhering to service level agreements. Eager to leverage technical expertise and management skills to drive organizational success and improve service delivery.
Skills : Technical Proficiency In Microsoft Office Suite, Exchange Server Management, Windows Os, Mac Os, Linux Os
Description :
Responded promptly to changes in computer configurations, ensuring minimal disruption to services.
Owned and completed projects such as software analysis, inventory audits, and systems reviews.
Delivered large-scale IT Service Desk Operations, implementing enterprise-level ITIL solutions.
Managed geographically dispersed teams, providing support across multiple campuses.
Provided both on-site and remote support to satellite locations, ensuring high availability of services.
Oversaw HQ Deskside Support services, leading Tier 2 teams to improve response times.
Handled workstation incident resolution, including break-fix and MAC upgrade requests.
Experience
2-5 Years
Level
Junior
Education
B.S. IT
Desktop Support Manager Resume
Objective : Innovative IT professional with 2 years of experience in desktop support management, dedicated to enhancing IT services and user satisfaction. Proven expertise in leading support teams, optimizing processes, and implementing effective solutions. Passionate about driving operational excellence and fostering a collaborative work environment to achieve organizational goals.
Installed, configured, and troubleshot standard software systems for desktop users.
Managed the installation and repair of peripherals, including printers and copiers.
Trained and supervised a 14-member desktop support team for a 24/7 operation.
Provided desktop support services to multiple office locations, ensuring quick resolution of issues.
Oversaw weekly data backups and ensured data integrity.
Developed documentation for IT procedures and best practices.
Implemented changes that enhanced system performance and user experience.
Experience
0-2 Years
Level
Junior
Education
B.S. IT
Senior Desktop Support Manager Resume
Summary : Accomplished Senior Desktop Support Manager with a decade of experience in optimizing IT environments and enhancing service delivery. Demonstrated success in leading cross-functional teams to implement innovative desktop solutions, improving user satisfaction and operational efficiency. Passionate about leveraging technical expertise to drive strategic initiatives and foster a culture of collaboration.
Skills : Advanced Troubleshooting, Technical Customer Service, Windows Os Support, Mac Os Support, Itil Framework, Incident Management
Description :
Provided second and third-level technical support for users, ensuring timely resolution of complex issues.
Supported a diverse range of computer systems, including software, hardware, and telecommunications.
Troubleshot hardware and software issues, assisting users with desktop applications and delivering comprehensive training.
Utilized tracking software to manage user requests from ticket generation through resolution.
Led a team of desktop support technicians to ensure timely resolution of technical issues.
Managed desktop support operations, improving response times by 30% through process optimization.
Executed advanced-level administration of desktop operating systems and server environments, including Active Directory and DNS.
Experience
7-10 Years
Level
Senior
Education
B.S. IT
Desktop Support Manager Resume
Objective : Proactive Desktop Support Manager with 2 years of experience in optimizing IT service delivery and enhancing user satisfaction. Skilled in leading technical teams to implement effective solutions and improve operational efficiency. Driven by a commitment to continuous improvement and fostering strong relationships within the organization.
Skills : Service Level Agreements, Help Desk Operations, Communication Skills, Time Management, Analytical Skills, Process Improvement
Description :
Coordinated a successful Windows XP to Windows 7 upgrade for 3,500 endpoints, ensuring minimal disruption to users.
Implemented business continuity strategies for disaster recovery, enhancing organizational resilience.
Optimized Active Directory for improved remote management capabilities, including patching and software deployment.
Conducted software upgrades for key applications, increasing productivity across the organization.
Maintained and updated endpoint images to ensure compliance with security standards.
Enhanced software deployment efficiency through the implementation of Altiris Client Management Suite.
Mentored team members to achieve the highest ticket closure rates by emphasizing customer-centric service.
Experience
0-2 Years
Level
Entry Level
Education
BSIT
Lead Desktop Support Manager Resume
Headline : Accomplished IT leader with 7 years of experience in desktop support management, specializing in optimizing support operations and enhancing user experiences. Demonstrated success in leading technical teams to implement efficient solutions, ensuring compliance with SLAs, and fostering a culture of collaboration. Committed to driving continuous improvement and delivering exceptional service to meet organizational objectives.
Skills : Hardware Management, Problem Resolution, Remote Support, Troubleshooting
Description :
Supervised a team of technicians, ensuring adherence to company policies and Service Level Agreements.
Developed comprehensive staff productivity reports to enhance project management oversight.
Guaranteed timely project and support deadlines with an emphasis on quality and detail.
Provided technical guidance and leadership to the desktop support team, elevating service standards.
Managed all aspects of team staffing, including hiring, training, and task assignments.
Coordinated the planning, implementation, and maintenance of hardware and software solutions.
Executed desktop system upgrades, including OS patches and user account management.
Experience
5-7 Years
Level
Management
Education
B.S. IT
Desktop Support Manager Resume
Headline : Dynamic Desktop Support Manager with 7 years of experience in leading IT support teams to achieve operational excellence. Expertise in implementing innovative solutions that enhance user satisfaction and streamline processes. Passionate about driving team collaboration and delivering exceptional IT services to meet and exceed organizational objectives.
Skills : Vendor Management, Hardware Troubleshooting, User Training And Support, It Asset Management, Performance Monitoring, Security Protocols
Description :
Monitored ticketing system to prioritize and assign support requests effectively.
Utilized DameWare for efficient remote control support.
Created Active Directory group policies to enhance security and restrict user modifications.
Managed NT user security accounts and server file permissions effectively.
Oversaw software licensing services for hardware and applications.
Coordinated software version control and standardization across all platforms.
Facilitated procurement and installation of IT hardware, ensuring smooth upgrades and maintenance.
Experience
5-7 Years
Level
Senior
Education
B.S. IT
Desktop Support Manager Executive Resume
Summary : Visionary Desktop Support Manager with 10 years of experience in enhancing IT service delivery and user satisfaction. Expertise in leading diverse technical teams to implement strategic solutions, streamline operations, and elevate support standards. Driven by a commitment to innovation and collaboration, I aim to foster high-performing environments that exceed organizational objectives.
Oversaw a diverse support team of 19 at Toyota Motors Corporation, enhancing service delivery and team efficiency.
Managed daily desktop support operations for a client base exceeding 4,000 users, ensuring optimal performance and satisfaction.
Recruited and trained technical support staff, fostering a culture of continuous improvement.
Collaborated with Asset Management to streamline hardware asset tracking and reduce operational costs.
Analyzed ticketing data using Peregrine to identify trends and improve support strategies.
Partnered with National Manager to address transition challenges and ensure seamless service continuity.
Coordinated cross-functional projects, ensuring alignment with organizational goals and timelines.
Experience
10+ Years
Level
Executive
Education
B.S. IT
Desktop Support Manager Resume
Objective : Dedicated Desktop Support Manager with 2 years of experience in enhancing IT service delivery and user satisfaction. Skilled in optimizing support processes and leading technical teams to achieve operational goals. Committed to leveraging innovative solutions to improve service quality and foster a collaborative work environment that drives organizational success.
Created and maintained a knowledge base for common technical issues and solutions.
Supervised a team of 5 desktop support specialists, fostering professional development and career growth.
Conducted daily check-ins with the team to address ongoing technical issues and project status.
Facilitated bi-weekly meetings to communicate new projects and discuss progress on current tasks.
Prepared and delivered quarterly performance reviews to team members, focusing on growth and improvement.
Provided detailed insights for the IT budget, ensuring alignment with departmental needs.
Streamlined desktop support processes to enhance efficiency and user satisfaction.
Experience
0-2 Years
Level
Entry Level
Education
BSc IT
Desktop Support Manager Resume
Headline : Experienced Desktop Support Manager with 7 years of expertise in overseeing IT support operations and enhancing user experiences. Proficient in implementing strategic solutions to optimize performance and drive team success. Passionate about fostering a collaborative environment that meets and exceeds organizational objectives through innovative technology management.
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