A Desktop Support Supervisor is responsible for the supervision, technical development, and guidance of the desktop support team and leads the daily activities of the team. The most common work activities relating to the post are listed on the Desktop Support Supervisor Resume as – taking responsibility for ensuring an effective and efficient level of IT support is rendered within the desktop support environment; managing and performing supervisory duties, setting procedures, and processing in-line with standards; and assuming responsibility for the personal and technical development of the Desktop Support Team, including appraisals and training plans.
Apart from proven work experience, the following skills are expected from the Desktop Support Supervisors – knowledge of using and supporting MS Windows Operating systems and office products; solid understanding of one or more computer systems; good grasp of diagnosing and solving IT related faults and issues; and a good understanding of the policies relating to computer use. Hiring employers prefer applicants with a degree in IT or Computer science for this job title.
Headline : Dedicated Desktop Support Supervisor with over 7 years of experience leading IT teams to deliver exceptional technical support. Expert in managing ticket resolution, supervising staff, and optimizing workflows to enhance operational efficiency. Passionate about fostering a collaborative environment and committed to continuous improvement in service delivery.
Skills : Software Deployment, Dell Certified Technical Expert, Hp Certified Support Specialist, Technical Troubleshooting
Description :
Oversaw IT staff and budget management across multiple sites to ensure seamless operations.
Presented actionable insights to upper management for enhancing IT services and support.
Coordinated the installation and maintenance of critical IT infrastructure, including servers and communication systems.
Managed IT asset inventory and software upgrades to optimize resource utilization.
Negotiated vendor contracts to achieve cost savings while maintaining service quality.
Analyzed IT performance metrics to recommend process improvements and system upgrades.
Developed comprehensive training documents and standard operating procedures for IT operations.
Experience
5-7 Years
Level
Management
Education
BSc IT
Lead Desktop Support Supervisor Resume
Summary : Accomplished Lead Desktop Support Supervisor with over 10 years of experience in managing high-performing IT teams. Proven expertise in enhancing service delivery, optimizing ticket resolution processes, and implementing effective support strategies. Committed to fostering a culture of collaboration and continuous improvement, ensuring seamless technical support for diverse user groups.
Skills : Mobile Device Support, Mac Os Support, Linux Support, Virtualization Skills, Backup Solutions
Description :
Resolved escalated service requests from Tier 1 and Tier 2 Support Specialists, ensuring timely and effective solutions.
Managed and prioritized support requests to enhance team efficiency and service quality.
Configured, set up, and provided ongoing support for Cisco phone systems and voicemail services.
Collaborated with the Desktop Services Manager to coordinate the deployment of new branches and IT infrastructure.
Created and updated operational procedures to standardize Desktop Support practices across the team.
Oversaw staff scheduling to guarantee Help Desk coverage during business hours and on-call support rotations.
Analyzed support metrics and implemented improvements based on data-driven insights.
Experience
7-10 Years
Level
Management
Education
B.S. IT
Desktop Support Supervisor Resume
Summary : Dynamic Desktop Support Supervisor with a decade of experience leading IT teams in delivering superior technical support. Skilled in optimizing workflows, managing complex ticket resolutions, and driving team performance. Committed to fostering a culture of collaboration and continuous improvement, ensuring efficient support for diverse user groups.
Provided comprehensive desktop support for users in the Healthcare Division, ensuring minimal downtime.
Executed hardware upgrades and replacements efficiently, enhancing departmental productivity.
Conducted software upgrades and installations based on departmental requirements, maintaining operational integrity.
Installed and maintained network printers, ensuring high availability for end-users.
Collaborated with network support to resolve connectivity issues swiftly, minimizing disruptions.
Trained users on new programs and integrated systems, improving overall user competency.
Assisted in Bank Disaster Recovery testing and executed recovery operations as needed.
Experience
10+ Years
Level
Management
Education
B.S. IT
Senior Desktop Support Supervisor Resume
Headline : Innovative Senior Desktop Support Supervisor with 7 years of experience in directing IT support teams to enhance user satisfaction and operational efficiency. Proficient in managing incident resolution, implementing support strategies, and driving continuous improvement initiatives. Dedicated to fostering a collaborative environment that empowers staff and optimizes service delivery.
Skills : Security Protocols, Asset Management, Itil Framework, Linux Os Support, Problem Resolution, Remote Support
Description :
Oversaw a team of 12 technicians, ensuring comprehensive support for the entire clinical enterprise.
Managed endpoint device support connected to the electronic medical record system.
Utilized ServiceNow to generate detailed incident management reports.
Maintained Service Level Agreements (SLAs) within established benchmarks.
Coordinated the refresh plan for hundreds of computers across multiple sites.
Facilitated Office 365 migration for end users, ensuring smooth transitions.
Supervised the support for proximity card readers at workstations, enhancing access control.
Experience
5-7 Years
Level
Senior
Education
B.S. IT
Desktop Support Supervisor Resume
Objective : Proficient Desktop Support Supervisor with 2 years of hands-on experience in managing technical support teams. Adept at resolving complex issues, enhancing user satisfaction, and implementing best practices in service delivery. Focused on team development and operational excellence, ensuring high-quality support for diverse users.
Skills : Technical Planning Skills, Network Security, Communication Skills, Time Management, Analytical Thinking, Firewall Configuration
Description :
Supervised a team of 5 technical support specialists, ensuring effective ticket management and resolution.
Improved customer satisfaction scores by 25% through enhanced support processes.
Developed and implemented best practices for desktop and network support.
Diagnosed hardware and software issues, providing timely solutions.
Created and maintained user accounts for multiple systems.
Resolved configuration issues, enhancing system performance.
Oversaw daily operations, ensuring efficient troubleshooting and support services.
Experience
0-2 Years
Level
Entry Level
Education
B.S. IT
Junior Desktop Support Supervisor Resume
Objective : IT professional with 5 years of experience in desktop support and team supervision. Proficient in troubleshooting, managing service requests, and enhancing user satisfaction through effective communication and training. Committed to fostering a collaborative environment and optimizing IT support processes to ensure timely and efficient service delivery.
Skills : Microsoft Office 365, Incident Management, Team Leadership, Customer Service
Description :
Led a team of 4 Desktop Support Technicians, overseeing daily operations and performance.
Managed support for over 1200 hardware users across the organization.
Facilitated user support calls via the corporate help desk, ensuring prompt resolution of issues.
Coordinated software installations and updates, maintaining system integrity.
Assigned service tickets to technicians based on priority and skill set.
Assisted in hardware setup and distribution for new employees.
Developed and implemented a departmental budget plan for IT expenditures.
Experience
2-5 Years
Level
Junior
Education
B.S. IT
Desktop Support Supervisor Resume
Headline : Results-oriented Desktop Support Supervisor with 7 years of experience in leading technical support teams to achieve operational excellence. Proficient in streamlining ticket resolution processes, mentoring staff, and enhancing user satisfaction. Dedicated to implementing innovative solutions and fostering a collaborative team culture to ensure high-quality service delivery.
Implemented strategic management decisions to enhance departmental efficiency and align with organizational goals.
Conducted interviews, hired, and mentored team members to build a high-performing support staff.
Monitored desktop support team performance, ensuring adherence to deadlines and quality standards.
Led a team of desktop support technicians to ensure timely resolution of technical issues.
Executed network upgrades, including transitioning to POE-enabled switches as necessary.
Performed routine maintenance and troubleshooting on local site servers.
Established and enforced IT policies and best practices, while supervising team operations.
Experience
5-7 Years
Level
Management
Education
B.S. IT
Desktop Support Supervisor Consultant Resume
Headline : Accomplished Desktop Support Supervisor Consultant with 7 years of experience in leading IT support teams to deliver superior technical solutions. Expertise in optimizing support operations, managing complex ticket resolutions, and enhancing user satisfaction. Committed to fostering a collaborative culture and driving continuous improvement in service delivery.
Skills : Technical Proficiency, User Training, System Upgrades, Documentation Skills, Network Configuration, Hardware Installation
Description :
Streamlined operations of regional support technicians to align with organizational goals.
Coordinated team activities ensuring adherence to SLAs in accordance with the Global Desktop Services catalog.
Directed tactical activities and provided administrative support for daily operations.
Identified and managed key performance indicators to enhance departmental performance.
Established and managed escalation procedures, ensuring SLA compliance.
Collaborated with other departments to develop and implement technology solutions.
Investigated and resolved complex technical issues to ensure minimal downtime.
Experience
5-7 Years
Level
Consultant
Education
BSc IT
Desktop Support Supervisor Resume
Objective : Versatile Desktop Support Supervisor with 2 years of experience in leading technical support initiatives. Proficient at managing service requests, enhancing user satisfaction, and implementing effective support processes. Committed to optimizing team performance and fostering a collaborative environment to drive continuous improvement in IT service delivery.
Skills : Vpn Setup, Patch Management, User Account Management, Technical Training, Inventory Management, System Integration
Description :
Managed local IT teams and ticket queues, ensuring adherence to SLA requirements.
Oversaw project management, process documentation, and inventory control.
Implemented an open-source network imaging solution, enhancing workstation setup efficiency.
Coordinated equipment requests and maintained accurate local inventory tracking.
Communicated changes to staff, ensuring user readiness for new processes.
Developed solutions for business needs, including video conferencing setup.
Provided on-call support for critical issues and outages, ensuring minimal downtime.
Experience
0-2 Years
Level
Fresher
Education
AAS-IT
Desktop Support Supervisor Resume
Headline : Accomplished Desktop Support Supervisor with 7 years of experience in leading technical support teams. Adept at enhancing service delivery through effective ticket management, staff training, and process optimization. Committed to fostering a proactive support culture that prioritizes user satisfaction and operational excellence.
Skills : Technical Planning, Performance Monitoring, Help Desk Management, Service Level Agreements, Vendor Management
Description :
Enhanced operational efficiency by implementing streamlined technical support and training procedures across multiple departments.
Developed and executed a Customer Satisfaction program, identifying areas for improvement in support policies and procedures.
Collaborated with cross-functional teams to ensure high levels of partner and customer satisfaction.
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