Developer Support Engineer Resume Samples

Description :

1. Collaborated closely with our engineering and product teams to enhance API functionalities and ensure our offerings meet the evolving needs of developers and enterprise clients.
2. Contributed to the design and implementation of new features and enhancements that improve developer experiences and platform robustness.
3. Monitored and evaluated the usage and performance of API endpoints, recommending improvements based on trends and feedback from developers.
4. Provided technical support to engineering teams, troubleshoot issues, and provide timely solutions to ensure smooth development workflows.
5. Acted as the point person for support issues developers encounter during development.
6. Developed and maintained tools, scripts, and utilities to streamline development processes and improve developer productivity.
7. Collaborated with engineering teams to identify opportunities for optimization and efficiency improvement within the development pipeline.

Experience

10+ Years

Level

Senior

Education

BCS

Description :

1. Utilized source control systems, particularly Perforce, to manage the codebase and ensure version control integrity.
2. Provided support in various capacities, including troubleshooting, bug fixing, and assisting with deployments, as needed.
3. Expert with documentation authoring tools, such as Confluence, and a commitment to maintaining comprehensive technical documentation.
4. Prioritized tasks, manage workload efficiently, and meet deadlines in a fast-paced environment.
5. Expert with development environments such as Visual Studio and/or Rider.
6. Skilled with client/server architectures is important.
7. Trained in software development on the web stack.

Experience

7-10 Years

Level

Management

Education

BCS

Description :

1. Skilled in software development or software consulting and support.
2. Performed complex troubleshooting and development assistance to the DocuSign Developer Community.
3. Managed resolution of complex issues to include: escalation, system testing, strategy sessions, and distribution of knowledge throughout the company.
4. Wrote sample code, technical articles, and tutorials on some of the basic to intermediate-level use cases using our SDKs.
5. Expert with a problem-solving approach and analytical skills.
6. Acted as the bridge between Support and Engineering/Professional Services/Product Management.
7. Performed troubleshooting sessions with developers on API integrations and DocuSign connectors.

Experience

5-7 Years

Level

Executive

Education

BSIT

Description :

1. Acted as point of escalation for technical questions including internal and external department inquiries to facilitate the rapid deployment of customers’ applications.
2. Proactively tested new feature releases, inclusive of complex areas of API and connectors to provide feedback for product improvement.
3. Created and presented internal content for team education and training purposes.
4. Performed checks of escalated issues found by internal team members before advancing through proper channels.
5. Participated in DocuSign and StackOverflow.com forums to support the growth of self-help within the DocuSign Developer Community.
6. Skilled in senior technical customer support, with one year as a developer or 3+ years as a Software.
7. Engineer/Software Engineer in Test.
   
   

Experience

2-5 Years

Level

Executive

Education

BSIT

Description :

1. Worked directly with developers to resolve technical issues.
2. Provided world-class support to the Facebook Platform developer community.
3. Worked with customers to identify and develop customer GUIs using SDK or other customer methods.
4. Assisted global support engineers with troubleshooting and customer Support.
5. Worked with global support engineers to log and track customer-reported software defects, including software emergency patches.
6. Drove continuous improvements of products, processes, and documentation.
7. Worked directly with customers debugging code.

Experience

10+ Years

Level

Senior

Education

BSIT

Description :

1. Provided guidance and education about the SDK and other supported BAMTECH products and features, as well as corresponding documentation and support resources.
2. Provided high-quality, scaled support for the Facebook, Instagram, and Messenger Platforms.
3. Became an expert in our products, our developers, and their needs.
4. Scaled developer support with Sales and Partnership growth.
5. Engaged with operations and product teams to build, drive, and improve our tools and processes.
6. Troubleshooted customer integrations, and issues with Salesforce APIs, Apex, Visualforce, and implementation of other Salesforce developer products.
7. Designed and built tools from the ground up to improve the support experience for our developers.

Experience

7-10 Years

Level

Management

Education

BSIT

Description :

1. Worked independently in diagnosing and offer solutions for technical issues related to integration with supported BAMTECH products and features throughout application development life cycles; including analysis, development, testing, release, and production support.
2. Managed escalation of support engagements to internal BAMTECH resources when necessary including issue tracking and regular, proactive updates to relevant stakeholders.
3. Provided analysis of support engagements to facilitate constant improvement in the product, as well as in support processes.
4. Collaborated with the Dev Support Manager to develop and maintain runbooks to aid in future support engagements.
5. Monitored all support channels and responding quickly to developer questions or issues that arise during SDK integration into partner products.
6. Monitored network, server and web applications to ensure high availability.
7. Monitored cases queue and assisted agents with case queries.

Experience

7-10 Years

Level

Management

Education

BSIT

Description :

1. Worked directly with service architects to help reproduce and resolve customer issues.
2. Drove customer communication during critical events, and drove projects that improve support-related processes and our customers’ technical support experience.
3. Wrote tutorials, how-to videos, and other technical articles for the customer community and knowledgebase articles and keep them up-to-date.
4. Participated in 24x7 on-call rotation and work with global teams.
5. Collaborated with cross-functional stakeholders.
6. Provided technical assistance and developer support as part of a global 24x7 support organization.
7. Worked on critical, highly complex customer problems that may span multiple services.

Experience

5-7 Years

Level

Executive

Education

BSIT

Description :

1. Trained with Java, Database Unix/Lin, UX, and scripting skills.
2. Designed, developed, modified, debugged, and/or maintained software code according to functional, non-functional, and technical design specifications. 
3. Followed Amdocs software engineering standards, applicable software development methodology, and release processes. 
4. Ensured code was maintainable, scalable, and supportable, took direct support cases from users of GE’s Industrial Cloud PaaS & SaaS customers.
5. Assisted with Unreal Engine license efforts including but not limited to live Unreal Engine demonstrations, arranging evaluations, providing pre-and post-license technical support, and evangelizing Unreal Engine at tradeshows.
6. Assisted in the creation of support documentation on the Unreal Developer Network website, as well as specialized support documentation, videos, and samples.
7. Communicated complex technical issues via email face-to-face.

Experience

5-7 Years

Level

Executive

Education

BSIT

Description :

1. Moderated, encouraged and engaged in public conversation with customers and prospects who have varied technical expertise, needs and concerns.
2. Provided best practices and advice on Zendesk developer tools sets and APIs.
3. Advocated for improved customer experiences - be a key team member in developing and collaborating with internal stakeholders around improvement.
4. Initiated, shaped and drove projects that contribute to the value and growth of the Zendesk developer community.
5. Worked with customers to debug and resolve technical integration problems, drove projects that improve our developer support experience and operational processes.
6. Wrote code samples, tutorials, and technical articles for the developer community.
7. Developed internal tools and plugins that make it easier for support teams and engineering to identify and resolve customer integration issues.

Experience

7-10 Years

Level

Management

Education

BSIT