Digital Interaction Advisor Resume
Summary : As a Digital Interaction Advisor, responsible for assisting customers in identifying issues and explaining solutions to restore service and functionality, Using ticketing systems to manage and process support actions and requests.
Skills : Strong communication skills and knowledge of digital marketing strategies.
Description :
- Handled difficult customers and resolved email inquiries.
- Conducted weekly, reviews, and analyses on attrition, quality, and performance.
- Hired, trained, and developed assessment and performance evaluations to meet the expectations of the Clients.
- Conducted One-on-ones. Prepared, reviewed, and submitted management documentation and reports in a timely manner.
- Monitored chat volumes and adjusted agents’ schedules to handle heavy chat volumes.
- Prepared reports with a view to monitoring the performance & efficiency of team members, ensuring compliance with pre-set quality parameters so that the business can achieve the key metrics.
- Promoted knowledge sharing through the organization's operational business processes and system.
Experience
10+ Years
Level
Senior
Education
Bachelor's Degree In Marketing
Digital Interaction Advisor Resume
Summary : As a Digital Interaction Advisor, responsible for Installing, configuring, and maintaining computer systems and network connections.Resolving complex customer issues by providing clear explanations and solutions, resulting in a reduction in escalated cases.
Skills : Customer service skills, Ability to analyze and interpret data.
Description :
- Experienced in knowledge maintenance, training & mentoring of new team members, client management, doing quality checks for the entire team resolving problems quickly on the first call.
- Possessed comprehensive knowledge of standard operating systems, networking Tools, and technical support procedures.
- Identified and resolved complex technical problems.
- Responsible for Utilizing CRM software to maintain accurate customer records and track interactions, facilitating seamless follow-up and issue resolution.
- Collaborated with cross-functional teams to achieve business goals.
- Interacted with customers to provide information in response to inquiries, concerns, and requests about products and services, and upsell products and services.
- Responsible for Coordinating with social media, public relations, and other teams to execute product introductions.
Experience
7-10 Years
Level
Management
Education
Bachelor's Degree In Communications
Digital Interaction Advisor Resume
Headline : As a Digital Interaction Advisor, responsible for Utilizing CRM software to track customer interactions and maintain detailed records, Collaborating with product teams to relay customer feedback and assist in product improvement efforts.
Skills : Knowledge of digital tools and technology, Creativity, Time management skills, Adaptability.
Description :
- Supported the development and implementation of IDRC’s intranet.
- Provided expert advice to inform the development and implementation of corporate communications strategies, policies, guidelines, procedures, work plans, and activities.
- Independently researched and evaluated new and emerging methods for digital product development and management.
- Made recommendations on the adoption of methods and, together with the web developer, implemented the recommendations.
- Contributed significantly to developing and implementing key performance indicators, data-gathering processes, and appropriate reporting mechanisms for IDRC’s e-communications.
- Assisted in developing a web analytics strategy to market IDRC and its programs to target audiences, and to improve the effectiveness of IDRC’s intranet for staff.
- Provided quantitative and qualitative analysis and recommendations for ongoing improvements to IDRC’s digital channels.
Experience
5-7 Years
Level
Executive
Education
Bachelor's Degree In Communications,
Digital Interaction Advisor Resume
Objective : As a Digital Interaction Advisor, responsible for Collaborating with the Manager to identify current and future content needs, priorities, and schedules, supporting similar activities for the e-Bulletin and social media.
Skills : Customer service skills, Ability to analyze and interpret data.
Description :
- Digital media researched and data collection to ensure that IDRC’s e-communications remain client-centric and that enhancements are evidence-based.
- Coordinated the day-to-day work of the web social media assistant and acted as Manager, and e-Communications when required.
- Supported the Manager, and e-communications in developing objectives, setting priorities, and participating in planning for the unit.
- Coordinated annual work plans for e-communications, including tools for tracking projects and measuring progress toward the unit’s goals.
- Developed public website strategies to support the Communications Implementation Plan.
- Responsible for Researching industry developments in digital technology, and anticipating new and changing client needs and systems expansion requirements.
- Responsible for Collaborating with cross-functional teams to analyze user feedback, identify pain points, and implement solutions to enhance digital interactions.
Experience
2-5 Years
Level
Executive
Education
Bachelor's Degree In Marketing
Digital Interaction Advisor Resume
Objective : As a Digital Interaction Advisor, responsible for Spearheading the development and implementation of digital interaction strategies to improve user experience across web and mobile platforms.
Skills : Strong communication skills and knowledge of digital marketing strategies.
Description :
- Improved IDRC’s online communications, both internally and externally.
- Contributed to the promotion of the IDRC’s strategic goals and objectives through the dissemination of large amounts of important information to staff, clients, partners, and stakeholders throughout the world.
- Developed awareness of IDRC, generating inbound traffic, and encouraging contact with the Centre.
- Coordinated with Communications, Program, Human Resources, and other IDRC teams to support their respective missions, ensuring consistency in voice and cultivating an online communications network.
- Monitored and reported on key performance indicators (KPIs) such as conversion rates, bounce rates, and user feedback.
- Trained sessions for new hires to improve their product knowledge and customer service skills.
- Responsible for Assisting customers with inquiries, complaints, and issues through phone and email, consistently achieving a customer satisfaction rating.
Experience
2-5 Years
Level
Fresher
Education
Bachelor's Degree In Marketing
Senior Digital Interaction Advisor Resume
Summary : As a Senior Digital Interaction Advisor, responsible for Participating in ministry and inter-ministerial committees and project teams related to digital initiatives and managing external service contracts related to video and social media projects.
Skills : Creativity, Time management skills, Adaptability.
Description :
- Led and managed digital projects; identified and resolved project issues; and ensured assignment deadlines and project objectives were met.
- Provided technical leadership and advice on digital issues and options.
- Recommended and introduced emerging technologies for the ministry's digital/social media content.
- Recommended new digital media strategies, and developed and implemented these strategies.
- Developed corporate policies, processes, and standards for emerging digital communications.
- Ensured the accuracy of content and design, functionality of technology, standards compliance, and client satisfaction for digital products.
- Ensured social media/digital services and products met accessibility standards, The Freedom of Information and Protection of Privacy Act (FIPPA), and the French Language Services Act (FLSA).
Experience
10+ Years
Level
Senior
Education
Bachelor's Degree In Marketing
Digital Interaction Advisor Resume
Summary : As a Digital Interaction Advisor, responsible for leading the development, implementation, and ongoing management of digital products, ensuring timely integration of digital products with strategic communications support.
Skills : Strong communication skills, Knowledge of digital marketing strategies.
Description :
- Liaised with the Cabinet Office, senior management, and divisional staff to provide advice and seek direction on the design, development, and deployment of the ministry's digital communications products and services.
- Participated in the Cabinet Office social media community of best practice.
- Provided strategic digital communications advice to staff senior management, and staff in the Deputy's and Minister's offices.
- Worked in Adobe Creative Cloud design and video editing software.
- Experienced with digital and social media strategies for promotion, distribution of information, social networking, and communications trends.
- Made recommendations for and apply new digital technologies, services, and products to the ministry's communications.
- Responsible for Working closely with the product development team to modernize and update promotions.
Experience
7-10 Years
Level
Management
Education
Bachelor's Degree In Marketing
Digital Interaction Advisor Resume
Summary : As a Digital Interaction Advisor, researched and assessed potential platforms, products, and services to propose the most cost-effective and state-of-the-art products, worked with unexpected changes or modifications to deadlines on short notice, and also worked under tight time pressures and demands, and conflicting priorities with limited control over the pace of work.
Skills : Time management skills, Adaptability.
Description :
- Designed, developed, implemented, and managed digital communications including videography, animation, and social media, to meet strategic ministry communication objectives.
- Interpreted and applied The Freedom of Information and Protection of Privacy Act (FIPPA) and French Language Services Act, to ensure social media/digital services and products meet requirements.
- Provided project management and can manage concurrent projects.
- Problem-solved skills to identify, address, and resolve issues.
- Allocated resources, balanced priorities and deadlines managed and monitored projects, and reported on status and deliverables to ensure quality and deliverables.
- Created animated content. Experienced with accessibility standards.
- Enhanced user experiences, optimizing digital interactions, and delivering exceptional customer service.
Experience
7-10 Years
Level
Management
Education
Bachelor's Degree In Marketing
Digital Interaction Advisor Resume
Summary : As a Digital Interaction Advisor, responsible for Conducting regular usability testing and A/B testing to optimize user interfaces, resulting in an increase in user satisfaction, and Providing prompt and effective responses to customer inquiries and issues through various digital channels, including chat, email, and social media.
Skills : Creativity, Time management skills, Adaptability.
Description :
- Responsible for Monitoring and analyzing key performance indicators (KPIs) such as customer satisfaction scores (CSAT), net promoter score (NPS), and response times to track and improve the effectiveness of digital interactions.
- Analyzed user behavior and data to improve online experiences.
- Utilized digital channels such as chat, email, and social media for customer engagement.
- Followed standard processes and procedures. Redirected problems to appropriate resources.
- Interacted with customers via chat, should be able to answer servicing questions will be provided by the company.
- Worked experience on Service Desk with good knowledge of VPN, O365, remote support, active directory, troubleshooting printer issues, Bit locker, MS teams, BSOD, BitLocker, driver installation, Printer, and wifi troubleshooting.
- Worked closely with the Manager, of e-Communications to ensure the smooth functioning of all of IDRC’s e-communications channels.
Experience
7-10 Years
Level
Management
Education
Bachelor's Degree In Marketing
Digital Interaction Advisor Resume
Objective : As a Digital Interaction Advisor, responsible for Collaborating with marketing teams to create engaging and informative content for digital channels, driving increased user engagement and brand loyalty.
Skills : Strong communication skills and digital marketing strategies.
Description :
- Experienced with Service Now Remedy Control M or similar ticketing tools with knowledge of ticket priority, and severity.
- Developed and implemented web-based and digital publishing guidelines procedures and tools and provided expert advice to enhance the Centre’s capacity to effectively communicate its policies and procedures to staff.
- Provided advice on disseminating the results of research it supports to key Canadian and international audiences through digital channels.
- Contributed to the development of digital strategies and policies and led their implementation.
- Responsible for Managing and resolving customer complaints, and achieving a customer satisfaction rating.
- Sought an opportunity to leverage my skills and expertise to drive positive customer engagement and improve digital interactions for your organization.
- Responsible for Conducting in-depth user behavior analysis to identify pain points and areas for improvement in digital interfaces.
Experience
2-5 Years
Level
Executive
Education
Bachelor's Degree In Communications,
