A Digital Service Specialist is responsible for assisting Digital media managers in designing and implementing the company’s digital media plans and strategies, and achieving digital marketing goals and objectives. A well-drafted Digital Service Specialist Resume mentions the following core duties and responsibilities – designing digital media campaigns as per business goals; coordinating and managing the creation of all digital content such as website, blogs, press releases, and podcasts; establishing web presence; liaising with marketing, sales, and product development teams; suggesting and implementing directing marketing methods; and suggesting strategies and methods for improvement.
Apart from proven work experience, the following skills are expected from job applicants – staying updated with digital media technologies and latest trends; knowledge of web design; experience with content management, and great communication skills. A degree in the field of marketing, digital media, or a relevant field is commonplace among job applicants.
Objective : Excellent communication and interpersonal skills with proven ability to develop relationships in diverse environments. Strong planner, organizer, and decision maker who can work independantly and effectively solve problems. Energetic, enthusiastic and challenge oriented professional with a track record of efficiency and top notch performance.
Responsible for providing a seamless delivery of problem resolution to customers who encounter complex technical online issues with online banking, mobile banking and text banking for deposit and card products.
Handled escalated and challenging calls, achieve monthly efficiency objectives, and maintain high call quality standards.
Engaged with customers, begin a conversation, build rapport, and handle objections.
Detail-oriented and adaptable to change while receiving regular feedback.
Relayed client and project status reports to management team, recommending equipment improvements to maximize system performance.
Defined the digital strategy.
Defined the product architecture.
Experience
2-5 Years
Level
Executive
Education
GED
Digital Service Specialist Resume
Objective : A challenging and responsible Digital Service Specialist position which offers opportunity for advancement, and in which my experience and skills may be fully utilized, Identify and manage digital transformation projects within an organizationIdentify and deliver new products, features, applications and services (APIs) in a timely manner, Understanding the needs of customers and partners, including business models, user requirements, technical specifications and business rules.
Assisted clients who encountered complex technical issues with Bank of Americas online banking products.
Helped clients manage online banking services ex.
Corrected payment errors associated with bill pay and direct debit.
Handled escalated calls from clients and internal bank employees.
Helped clients manage financial information using Bank of Americas online banking products and also third party online products ex.
Handled everything that has to do with banking anywhere from checks, fees, credit cards, and online banking.
Maintained communication with clients regarding proposed solutions.
Experience
0-2 Years
Level
Entry Level
Education
AA In Business Management
Digital Service Specialist Resume
Objective : Digital Service Specialist is responsible for Implementing & maintaining a successful strategy for growing the business through digital transformation projects, Building relationships with external partners & vendors in order to understand the current state of technological innovation within the industry; leverage this understanding to drive innovation within their own organization.
Responsible for maintaining company standards while providing exceptional customer service via telephone.
Provided assistance to customers with online banking, account information, new account inquiries, business clients, private wealth clients, treasury clients, and corporate companies.
Trained specialist on over 13 different systems with the ability to multi-task through the systems while resolving the client's problem and still looking for a sales opportunity.
Responsible for planning and executing lesson plans, recording and maintaining student grades, maintaining open communication with students and parents.
Responsible for the entire athletic department while adhering to guidelines, policies, rules, and procedures with FHSAA.
Resolved variety of technical and troubleshooting issues, both with bank customers and employees.
Able to adapt to changing environments within services.
Experience
2-5 Years
Level
Executive
Education
Bachelor's In Business
Digital Service Specialist Resume
Summary : To obtain a challenging Digital Service Specialist position that will allow for advanced development of technical capabilities and customer service experience, Work with internal teams to develop innovative solutions that are applied across both clients products/platforms/services; provide guidance on successful implementation of new technologies through best practices; work closely with product management teams.
Skills : Excel, Word, Windows, PowerPoint, Digital Service Management.
Description :
Served as initial customer contact to collect information such as machine's serial number and location.
Used schematics in troubleshooting procedures such as electronic and circuit diagrams, service manuals, and technical publications.
Resolved issues with of the time.
Removed, inspected and cleaned all assemblies of machines and its accessories.
Networked copiers together in a corporate setting.
Documented and logged all calls upon closure.
Resolved merchant inquiries regarding billing, reporting, payments, products and solutions researching and responding with a solution.
Experience
10+ Years
Level
Senior
Education
MS
Digital Service Specialist Resume
Headline : Strong background in customer service. Accustomed to working in fast-paced environments with success in effectively resolving escalated customer situations. Flexibility in ever changing workplace. Analytical skill with ability to multitask including research and data interpretation.
Skills : Microsoft Office, Training & Development, Computer Hardware, Computer Repair.
Description :
Acted as a manager for a team of 15-25 associates that handle customer service inquiries and problems.
Handled escalated customer calls, including complicated transactions, and assisting less experienced associates with issue resolution.
Assisted with coaching and development across multiple teams.
Responsible for leading new hire on the job training Provided direction and guidance to less experienced team members.
Recognised and recommend areas needing improvement.
Delivered critical technical leadership, interacting with external clients, supporting all network and technical resources, including desktop printers, high volume digital /color copiers.
Monitored network equipment functions and evaluated end-user issues and devised appropriate solutions to maintain system operations.
Experience
5-7 Years
Level
Executive
Education
Associate Of Applied Science
Digital Service Specialist Resume
Objective : Digital Service Specialist with 5+ years of experience in Researching trends in business processes through analysis of data collection; develop digital workflow techniques; identify opportunities for improved processes; identifying current technology gaps; research alternative options in terms of technology, cost/benefit analysis and/or other considerations, Developing approaches to solve problems in a way that makes sense for the company's objectives; collaborating with business units to define service offerings.
Developed the core features of each product and create a supporting feature set.
Developed new features in response to customer needs.
Worked with engineering to define technical requirements for each product.
Worked closely with sales, marketing, and support to ensure revenue and customer satisfaction goals are met.
Developed user experience guidelines for each product that reflect its core value proposition.
Acted as a leader within the company.
Conducted research, analysis and writing administrative actions for suspensions, proposed debarment, debarment's and no actions letters.
Experience
2-5 Years
Level
Executive
Education
BA In General Studies
Digital Service Specialist Resume
Objective : To obtain a Digital Service Specialist position where I can maximize my experience in leadership and associate development, to create an optimal customer experience that reflects the mission of a strong brand.
Skills : Sales, Customer Service, Management, Lead Generation, Telecommunications.
Description :
Identified and solved problems with digital product, service or platform.
Provided support to all internal teams including sales, marketing, engineering, support & operations.
Communicated effectively with all stakeholders (customers and partners) to understand their needs and expectations.
Acted as an effective advocate within the company.
Worked closely with internal marketing teams to make recommendations on how to improve customer experience.
Analysed competitor data to understand trends in their industry or market.
Developed new features or enhancements based on data analysis.
Experience
2-5 Years
Level
Executive
Education
Associate Of Applied Science
Digital Service Specialist Resume
Objective : High performance Digital Service Specialist professional with a strong background in servicing, maintaining, and implementing technology improvement initiatives. Accurately assess project requirements and implement action plans to complete projects on time and on budget. Excel at interacting with employees, vendors, and management to convey complex technologies easily and across a variety of skill levels.
Developed new or improved products or services to meet customer needs.
Identified new business opportunities or competitive threats.
Ensured the systems are running at peak performance to support customers growth goals.
Maintained existing systems to ensure they meet customer expectations and growth goals.
Maintained high levels of availability and reliability, with emphasis on security and integrity.
Ensured that software updates are communicated in a timely manner with appropriate documentation to support customers growth goals.
Experience
2-5 Years
Level
Junior
Education
High School Diploma
Digital Service Specialist Resume
Summary : To obtain a Digital Service Specialist, responsible for Developing and executing strategies that involve the introduction of new product features or functionality into existing products, Establishing the strategy for each project; defining objectives for each project, Identifying potential customers with respect to.
Skills : Guest Relationship Officer, Planning, Digital Production Management.
Description :
Implemented customer-facing digital services including website design and development, hosting, email marketing and social media management including Facebook advertising.
Identified target customers with appropriate online audiences as well as targeted demographics.
Developed an action plan to maximize revenue from each market.
Identified business opportunities that can be leveraged by the company.
Ensured that all customer service activities are delivered in a timely manner.
Created a product roadmap to guide the product roadmap to success.
Developed digital products by designing the interfaces between digital services and users.
Experience
7-10 Years
Level
Management
Education
GED
Digital Service Specialist Resume
Headline : Digital Service Specialist is responsible for Identifying technology opportunities and trends in our industry, Leveraging existing relationships with partners and vendors to identify new opportunities for growth for clients, Providing strategic direction for digital service offering at client sites, Acting as a leader within the company in the area of digital service strategy, acting as a liaison between client sites and internal development teams.
Skills : Developing Skills, Customer Service, Time Management.
Description :
Built an effective business process management (BPM) system to support internal processes such as customer service, order fulfillment, invoicing, compliance etc.
Designed a comprehensive set of tools to support automated business processes including back office systems (e.g., CRM), customer relationship management (CRM) systems, web applications (e.g., Salesforce), mobile apps (e.g., Salesforce).
Managed the integration of external applications into the BPM system.
Managed complex software development projects for both internal customers.
Developed and maintained a portfolio of digital services that meet companys business objectives, including marketing, sales, customer support, engineering, IT operations, service management and logistics.
Adhered to a minimum of 12 months of experience with at least 3 years of experience in the relevant field.
Provided customer service for customers by responding to issues and complaints in a timely manner.
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