A Digital Services Specialist leads the marketing efforts using new media and digital tools. A well-drafted Digital Services Specialist Resume mentions the following core duties and responsibilities – designing digital media campaigns aligned with business goals; coordinating the creation of digital content, managing end-to-end digital projects, establishing our web presence to boost brand awareness, suggesting and implementing direct marketing methods to increase productivity; and monitoring ROI and KPIs.
The most common skills include the following – solid knowledge of Photoshop, Premiere Pro, and other media editing software, experience with visual communication principles, familiarity with web design and content management systems, the ability to multitask, and project management skills, and multitasking skills. A degree in marketing or digital media is mandatory.
Headline : As a Digital Services Specialist, responsible for Assisting with operations of a supply room to include stocking shelves, inventorying, shopping for resupply items, and issuing consumable supplies to customers.
Skills : Microsoft Office, Google Drive, Salesforce, AP Style, Social Media.
Description :
Updated websites with new content, create new campaign and optimize existing webpages to improve search optimization and conversions.
Built-in Wordpress.
Built new websites.
Attended design meetings with Director to get the site build for the client.
Stayed in contact with the client for the duration of the project.
Managed the updates of the social media pages that we manage in our department.
Ensured that all the clients services have been completed on a monthly basis and track and report the results of the work.
Experience
5-7 Years
Level
Executive
Education
BS In General Education
Digital Services Specialist Resume
Objective : Over 3+ years Digital Services Specialist, Detail oriented, well organized, self-motivated, accountable, honest, fair, and consistent. Passionate, committed, enthusiastic, personable, customer centric, welcoming, and engaging.
Skills : Research, Time Management, Management, Sales, Coaching, Training, Public Speaking, Customer Service, Complaint Handling, Creative Thinking, Strategizing, Business Development, Long Term Thinking, Planning.
Description :
Handled personal, business, credit card and preferred customer accounts over the phone in a call center environment.
Worked with call center team to assist bank customers and provide a high class customer service experience.
Ensured privacy of all customer and company data.
Spoke clearly, and remained organized and well composed while assisting customers and coordinating efforts with various departments.
Trained on how to handle money laundering and other banking procedures.
Used various internal systems and applications to provide trouble shooting, locate payments, initiate transfers, set up reoccurring payments, etc for customers.
Retained long term customers by building good rapport and resolving concerns in a timely, courteous and professional manner.
Experience
2-5 Years
Level
Executive
Education
BA In Environmental
Digital Services Specialist Resume
Summary : Over 20 years of customer service in a diverse work environment. Seven plus years of sales Outstanding organizational skills Effective communicator with all team members.
Responsible for providing seamless delivery of problem resolution to customers who encounter technical issues with products such as online banking, mobile banking/deposits and BankAmeriDeals.
Answered and resolved service inquiries and resolving complex issues.
Required to use various internal systems to review customers detail, research information, track information, and follow up with customers.
Required to achieve monthly efficiency objectives and maintain high call quality standards.
Utilized relationship- building and problem resolution skills to determine the most appropriate solution while maintaining a commitment to service excellence.
Required to navigate multiple computer applications while engaged in conversation with customers.
Dealed with solving common issues such as deposits, holds, bill pay, overdraft protection, and a wide variety of products.
Experience
10+ Years
Level
Senior
Education
Business Management
Digital Services Specialist Resume
Headline : Highly qualified Digital Services Specialist with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Answered incoming customer calls about their financial products and services.
Priority job was handling troubleshooting technical calls with online and mobile banking.
Worked with numerous divisions within the company to resolve customer complaint/concerns.
Experienced with Quicken/Quickbooks connection, as well as using numerous different systems at once.
Ability to reach goals and deadlines.
Extensive knowledged of banking products as well as understanding of federal regulations.
Communicated account terms and conditions efficiently and effectively in terms that the customer can understand.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Digital Services Specialist Resume
Summary : To obtain a challenging Digital Services Specialist position within your corporation so that my expertise and skills will serve as a valuable asset to your company.
Skills : Adobe Photoshop MS Office Suite Lotus Notes Lotus Sametime.
Description :
Informed customers of bank products and services and provide account status data, assist with technical issues and handle busy phone lines and multiple tasks in fast-paced work environment.
Resolved technical problems and online issues via online instant message.
Trained and provided guidance for new associates and associates learning a new skill.
Provided feedback on strengths and opportunities for growth verbally as well as through email and individual reports out.
Helped lead the transfer of the RDO support to Utica and Phoenix.
Trained new RDO team for when the service was transferred from Utica and Phoenix to Deerfield.
Monitored and analyzed pre-recorded calls for discrepancies in company policies, practices, and compliance.
Experience
7-10 Years
Level
Management
Education
Bachelor's In Business Administration
Digital Services Specialist Resume
Headline : Seeking a Digital Services Specialist position with a progressive organization that combines my enthusiasm for emerging technology, desire to learn, collaboration skills, and background in information management.
Extensive worked with Microsoft programs (Excel, Word, OneNote and Publisher) Experience in administrative and/or technical positions.
Familiared with basic PC troubleshooting.
Helped troubleshoot, resolve and escalate members inquiries related to Navy Federal supported online, mobile, web bill pay, and other electronic services in a timely fashion.
Participated in multi-department and/or internal project and acts as Point of Contact Directly participate in testing of new Products and Services Directly work with Browser Configuration, Computer Configuration (TWAIN drivers, software, java, etc), Mobile Configuration and Security (suspicious IP, security questions).
Demonstrated the ability to coach 8-10 agents on performances.
Maintained high attention to detail and ensured all accounts were handled accordingly.
Managed the team of production specialist that will be working in the department.
Experience
5-7 Years
Level
Executive
Education
Bachelors Of Fine Arts
Digital Services Specialist Resume
Headline : Responsible for Assessing established procedures and system needs for efficiency and compliance and recommends the development of additional or alternative program policies and procedures to enhance business operations.
Assisted customers in a call center setting, with any online and mobile banking issues.
Usually assisted between 55-65 customers during a typical 8 hour day so I am used to fast paced high call volume center.
Earned incentive each month I have been in my current role and with Bank of America as a whole I have received multiple employee recognitions including employee of the month consecutive months running and graduated from the BankofAmerica futurus program.
Used On a typical work day my most widely used skills are my ability to multitask between several different task at once, my ability to adapt to changes and think on my feet to keep up with an ever changing technological world as well as my communication skills both verbally and written.
Troubleshoot online banking, mobile banking, and FIA credit cards in a high volume call center.
Listened to customers concerns and resolved issues they may be experiencing.
Led and developed weekly training to ensure compliance with federal regulations and known issues.
Experience
5-7 Years
Level
Executive
Education
GED
Digital Services Specialist Resume
Headline : To secure a Digital Services Specialist position with a well-established organization with a stable environment that will lead to a lasting relationship in the field of customer service.
Skills : Social Media, Social Media Marketing, Social Media Management, Reporting, Budgeting, Strategic Planning, Adobe Photoshop, Ms. Office Suite.
Description :
Handled inbound calls and assist clients with identifying and troubleshooting techincal issues with banking products.
Serviced client checking, savings, and credit card accounts.
Monitored handle time in a fast paced call center enironment.
Provided support to fellow teammates.
Coached on the job training classes.
Maintained and over achieved job requirements and goals.
Ensured that the design of the sites are up to latest trend and mobile optimized.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Digital Services Specialist Resume
Headline : Goal-oriented Digital Services Specialist with 7 years of experience. Dedicated to high levels of customer satisfaction and meeting aggressive business goals. Professional and energetic offering positive customer experience in fast-paced environments. Fast learner open and receptive to coaching or training opportunities.
Strived to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
Experienced in connecting with a diverse set of clients to understand future business needs is a continuous learner.
Participated in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
Ensured the network for Carolina Creek is always up, maintained and strategic implementations are applied.
Served as technical support utilizing our ticketing solution to provide timely solutions for users.
Managed relations with our ISP to ensure minimal downtime and proper expedient issue resolution when needed.
Managed, deployed and supported workstations for all users and ensure a healthy life-cycle of workstation equipment.
Experience
5-7 Years
Level
Executive
Education
Diploma
Digital Services Specialist Resume
Objective : Digital Services Specialist with 3+ years of experience in Designing and modifying manuals and technical procedures on system use and training plans for camera operation and maintenance and assists with training programs.
Skills : Training Skills, System Manager.
Description :
Issued, revoked and audited user accounts on the Active Directory and Google Workspace for users.
Maintained data security standards and management; ensure nightly backups are executing and prevent data loss, malware, ransomware, brute force attacks or virus threats.
Supported software/cloud-base solutions currently used by Carolina Creek, provide on-site training and support, and support the process of sourcing, vetting, onboarding and training new solutions..
Managed the on-site phone system by maintaining accurate phone trees, extension guides, office hours, call routing and supporting users.
Supported users to best utilize peripherals such as printers and scanners to seamlessly integrate with their workstation and workflows.
Maintained peripherals, manage life-cycle rotations and ensure dependability of devices.
Maintained the digital presence of Carolina Creek on the web ensuring proper data practices, uptime, technical implementations and by working with Carolina Creek digital marketing and web engineers.
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