A Director of Account Management is hired to lead the account management team and to foster relationships with existing clients. The job description entails working closely with the client and identifying their needs, and to develop appropriate strategies to build a client base. While actual duties vary from setting to setting, the following are certain core duties listed on the Director of Account Management Resume – leading the people who work with clients, building and nurturing the team, developing long-lasting relationships with clients; developing tactics and delivering appropriate products and services; and gaining a deep understanding of the client’s needs.
The suitable candidate for this post should possess a successful track record of establishing strong and long-term consumer relationships, and have an impressive portfolio of exceeding sales targets. The ability to communicate well and a strong understanding of standard sales analyses are also crucial. A Master’s degree in sales or marketing is commonplace among job applicants, however, a Ph.D. is preferred.
Summary : 10+ years of successful experience coordinating high-volume customer service and sales support operations. Excellent training and problem-solving skills and a strong orientation toward customer satisfaction. Able to work under pressure in fast-paced, time-sensitive environments. Proven ability to manage projects from planning through completion and build teams of top performers.
Provided leadership, training, and direction to a team of 18 account managers while coordinating service delivery to business clients and facilitating support to the sales management team.
Partnered with sales directors, VPs, and sales representatives to ensure they and clients received vital support from the account management team to grow business and exceed $117 million in budget sales revenues.
Supervised and motivated account management team to facilitate exceptional service delivery of new and ongoing orders for consumer marketing data to small, medium, and Fortune 500 companies.
Responsible for orchestrating the team's goal planning, self-evaluations, inventive planning, and definition of roles and responsibilities.
Worked closely with internal business groups to drive strategies and initiatives in the sale of marketing data, linkage, display, email, and other business development and account enhancements.
Partnered with billing, compliance, and legal units, along with senior management, to communicate changes to account reassignments, legal/regulatory affairs, new products, and other vital matters.
Coordinated weekly team meetings for progress updates, address escalated problems and orchestrate inter-disciplinary collaboration with other departments.
Experience
10+ Years
Level
Senior
Education
Criminal Justice Studies
Director of Account Management Resume
Objective : Charismatic business professional successful at managing business ventures and profit positions. Effectively guides new products and services from concept to market acceptance. Well versed in building strategic partnerships through persuasion, negotiation, and personal presence.
Reviewed of all opened brokerage accounts and financial transactions.
Municipal Principal monitoring of all municipal trades and 529 accounts.
Responsible for all trading desk transactions for Registered Investment Advisor of over $800 million via multiple custodians.
Initiated, implemented, and managed all aspects of Tamarac Rebalancer and Advisor View (performance reporting) software.
Researched, analyzed, and implemented investments for Fintrust Investment Advisors allocation models as well as client individual holdings.
Organized and ran all quarterly investment committee meetings and create all market performance documents for the firm.
Assisted in the writing and editing of all corporate communications and marketing.
Experience
2-5 Years
Level
Junior
Education
BA in English
Director of Account Management Resume
Summary : Accomplished and energetic leader with 20+ years of experience in account management for Hollywood studios and customer services. Extensive organizational development experience and IT certification provide a strong basis enabling me to create integrated processes and strategies that lead to expanding customer relationships and increase industry footprint for maximum company revenue/profitability.
Skills : Microsoft Office, Salesforce, Operations, Process Improvement.
Description :
Worked with Account Managers & customers to resolve issues, provide support, ensure adherence to contractual service level agreements.
Developed processes and provide training/development for a team of 25 direct reports and 20 support team members.
Worked with distribution operations counterparts across three facilities to ensure issues are resolved in a timely manner while maximizing profitability.
Fostered a collaborative environment with account managers and operations through weekly meetings and daily touch-base sessions.
Utilized subject matter expertise to develop solutions for immediate implementation.
Reduced inbound-to-shelf stock accessibility from 24 hours to 4 hours, Reduce outbound processing time from 8 hours to 2 hours.
Worked with operations to develop SOP's that will provide efficient workflow between office and warehouse teams.
Experience
10+ Years
Level
Senior
Education
Certification
Director of Account Management Resume
Summary : A self-motivated professional with over 15 years of experience in the financial services industry. Ability to build partnerships with clients, strategize with senior management to identify new business opportunities, and motivate a team of employees to drive new business.
Skills : Microsoft Office, accounting SKills, Supervising Skills.
Description :
Responsible for the development of ongoing business relationships, from the prospect stage through existing account management.
Conducted and oversaw training for sales representatives, distributors, and clients of all laboratory services along with completing on-site in-service of products.
Spearheaded marketing and advertising outlets to ensure consistency with laboratory services and goals including trade show events and presentations.
Led and managed client engagements while being responsible for overall client satisfaction, quality of service, and on-time/on-budget completion of LabSolutions' services.
Recruited and hired appropriate personnel for desired positions within the lab.
Identified opportunities for LabSolutions to leverage cross-program strengths to take advantage of new opportunities and/or to address organizational challenges.
Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
Conducted quality control procedures on equipment, reagents, and products, and maintains proper records for quality control reports.
Maintained commission reporting and maintenance of employee data while auditing statement in accordance with compensation plan requirements.
Experience
7-10 Years
Level
Management
Education
BS in Biology
Director of Account Management Resume
Objective : A professional with 20+ years of experience focused in finance and accounting with specific expertise in financial analysis, forecasting, reporting, and operations management. Demonstrated record of achievement in streamlining the closing, forecasting, and analysis processes. Adept at organizing and automating resulting in workflow efficiencies, increased productivity, and reduced costs.
Skills : Relationship Management, MS Office, Accounting SKills.
Projects range from four to 18 months with as many as twelve simultaneous implementations.
Responsible for Sprint planning and tracking for implementation development tickets.
Responsible for all areas of finance and human resources of a 3 million dollar retail software company including month-end close, budget preparation, cash flow, board books, external reporting requirements, hiring and termination processes, benefits, and payroll.
Customized a financial forecasting and reporting model template for CORESense and continue to maintain, update, analyze, and generate reports.
Reduced accounting /HR staff from 2 FTE's to .5 by increasing automation and efficiencies.
Oversaw accounting assistant responsible for a/p, a/r, fixed assets, and general office duties.
Appointed a seat on the Board of Directors.
Experience
2-5 Years
Level
Junior
Education
BS in Accounting
Director of Account Management Resume
Objective : An executive with over 20 years in healthcare, including 15 years in a clinical setting. A strong background in building both small businesses and business divisions from the ground up. Especially effective at establishing, building, and maintaining relationships with clients, vendors, and co-workers at all levels, up to and including the C-suite.
Skills : Microsoft Office, Real Estate, Account Management, Customer Service.
Description :
Directed the day-to-day operations of account management, client services, and contract administration groups.
Developed and negotiated master services licensing and non-disclosure agreements, as well as vendor contracts.
Oversaw industry regulations and PUC, FCC, and OSHA regulatory compliance.
Served as a member of the Executive Committee.
Managed a project team in software and systems development to enhance operational efficiency, and monitor sales.
Partnered in Sarbanes-Oxley review.
Identified $9M in savings through a SOX reviewing, resulting in contract amendments.
Simplified the contract review process, and decreased cycle time by 50% by initiating standardized language clauses, contract templates, and contracting processes.
Experience
2-5 Years
Level
Junior
Education
MBA in Business
Director of Account Management Resume
Summary : Highly qualified Director of Account Management with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and would excel in the collaborative environment on which your company prides itself.
Skills : Management, SEO, Digital Advertising, Social Media, Marketing, Research & Development.
Description :
Conceptualized and currently direct sales for the continually expanding business development/lead generation company.
Maintained continual interaction with various technology companies.
Managed daily operations.
Screened, hired, trained, supervised, and motivated staff.
Engaged in call blitz actions in an effort to lead by example and increase sales.
Conducted lead generation and cold calling.
Demonstrated success in a highly competitive team environment.
Created go to market strategies with various subagents.
Experience
7-10 Years
Level
Management
Education
BS in Business Administration
Director of Account Management Resume
Objective : Award-Winning Sales and Marketing professional with over 19 years of experience working with all levels of professionals. Demonstrates a track record of building strong relationships and the ability to influence key decision-makers. Ability to sell complex solutions and translate business goals into strategy and actions for external clients.
Skills : Proofreading And Editing, Microsoft Office Suite, Negotiations, Training & Development, Strategic Planning, Procurement, Client Relationship Management, Account Management.
Description :
Provided exceptional tour planning, travel experiences, and customer service to colleges and universities.
Managed a team of five Account Managers and one Account Support Representative who plan and execute study abroad trips around the globe for over 90 colleges and universities and 300,000 students.
Lead a team of Account Managers who plan study abroad trips for MBA programs.
Management duties entail weekly meetings, daily feedback, and providing expertise.
Focused areas included: security, crisis management, and professional development.
Set up training classes for our Account Managers to increase their security iqs, such as ensuring every Account Manager is trained in CPR and first aid by the American Red Cross.
Collaborated with up to seven internal sales units to ensure that the account management team remained abreast of data requirement changes and customer account updates.
Facilitated an ongoing, open dialogue with multi-disciplinary teams concerning client services, billing, collections, and contract development/administration.
Experience
2-5 Years
Level
Junior
Education
Middle East Studies
Director of Account Management Resume
Summary : Results-driven executive with a passion for helping companies leverage their organizational, data, and technology assets to drive innovation and improved performance in healthcare. Her first-hand experience in healthcare from multiple vantage points provides a solid foundation for developing and implementing comprehensive business capabilities to enable organizations to differentiate and execute on key strategic objectives.
Skills : Microsoft Office, Communication, Account Management, Leadership, Interpersonal, Public Speaking, Persuasion, Excel, Powerpoint, Languages.
Description :
Led account management team (estimating, drafting & account managers) supporting profitable sales growth through an established dealer network.
Built a teamwork environment linking the account management team with all other departments.
Launched a cross-functional communication team to break down the silos that existed in the department.
Conceived and implemented above and beyond recognition awards supporting the cross-functional effort.
Fostered a culture of teamwork, integrity, positive attitude, achievement, and growth.
Designed a comprehensive business acumen training program to be implemented.
Dealt with day to day crises involved in managing a complex travel product.
Experience
10+ Years
Level
Senior
Education
Associates in Management
Director of Account Management Resume
Headline : Bringing 15 years of professional sales experience, training, and a history of exceeding company sales goals and quotas. Experience includes Account Management, Business Development, Inside/Outside Sales, and Sales Engineering in both domestic and international markets.
Skills : Management, Benefits Administration.
Description :
Responsible for all conference business in over 300 hotels within Swisscom's customer base.
Responsible for renewing key hotels with revenue share models, growing base footprint for Swisscom with new properties, and increasing conference revenues in existing properties.
Pointed of contact for escalated issues within the department.
Renewed 70% of contracts of key properties within the first year.
Responsible for a 5 million quota annually in conference revenue.
Directed a team of customer-facing project managers, resulting in a high level of customer satisfaction in a fast-paced environment.
Developed business relationships with high profile clients while networking and being actively present at various local business events.
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