Director of Employee Relations Resume
Summary : As a Director of Employee Relations responsible for partnering with relevant control functions on investigations and outcomes. Developing global guidance documents, materials, and training for HR.
Skills : Conflict Resolution, Employee Engagement, Labor Relations
Description :
- Guided by HR Department level strategy, anticipates issues, develops new solutions and or improved solutions executes changes new and enhanced programs consistent with University goals for maintaining a highly talented and diverse workforce.
- Partnered with internal employment counsel, compliance, and HR Business Partners to effectively manage employee relations issuesinvestigations.
- Developed and delivered training regarding HR policy and processes for HR, business leaders, and employees as needed.
- Created insights from data to inform processes and improvements to drive a culture consistent with Mastercard values.
- Developed employee relations strategies, oversaw investigations, coached HR partners, managed projects, delivered training, ensured compliance, analyzed trends, and supported HR initiatives.
- Served as a trusted advisor and key resource to Human Resources (HR) Business Partners and contributed to the overall organizational culture through the consistent application of company practices and policies.
- Led the development and execution of comprehensive employee relations strategies that align with the companys policies and objectives.
Experience
10+ Years
Level
Management
Education
BBA in Mgmt
Director of Employee Relations Resume
Summary : As a Director of Employee Relations responsible for working closely with the People Business Partners, employment law, compliance, and business stakeholders, the desired candidate will develop and leverage ER best practices and processes to support our culture of decency and fairness consistent with Mastercard values and local laws.
Skills : Performance Management, Compliance Management
Description :
- Investigated employee relations concerns, including complaints of discrimination, harassment, retaliation, and other work-related issues.
- Prepared investigative documentation, including interview notes and a summary of findings.
- Prepared, tracked, and maintained appropriate investigation and reorganization of data and documentation.
- Used case management system to manage cases from intake to resolution.
- Provides and manages periodic reporting to relevant senior stakeholders.
- Able to establish strong cross-functional relationships at all levels and geographies.
- Developed and implemented a comprehensive employee relations strategy that improved employee satisfaction scores by 25% within one year.
Experience
10+ Years
Level
Executive
Education
BA in Psychology
Director of Employee Relations Resume
Summary : As a Director of Employee Relations responsible for leading, coaching, and developing a team of Employee Relations Partners. Overseeing the completion of internal investigations related to harassment, discrimination, retaliation, and other workplace concerns.
Skills : Negotiation Skills, Workplace Investigations, Change Management
Description :
- Provided expert consultation and advice to HR Partners on employee relations matters, ensuring consistent application of company policies and legal compliance.
- Led and managed various employee relations projects such as reductions in force and business restructuring activity.
- Developed and delivered training programs for HR Partners on employee relations best practices and processes.
- Collaborated with legal counsel to mitigate potential risks and ensure compliance with employment laws and regulations.
- Partnered with other investigative functions such as Global Ethics and Compliance and Security on complex matters and investigation processes.
- Analyzed trends in employee relations issues and provided regular reporting and recommendations to senior leadership.
- Supported enterprise-wide HR initiatives and process improvements to ensure alignment across various stakeholders.
Experience
10+ Years
Level
Management
Education
MILR
Director of Employee Relations Resume
Summary : As a Director of Employee Relations responsible for leading the development and execution of comprehensive employee relations strategies that align with the companys policies and objectives.
Skills : Diversity and Inclusion, Coaching and Mentoring, Strategic Planning, Problem-Solving Skills, Project Management
Description :
- Spearheaded industry-leading capabilities enabling compassionate mediation and resolution of workplace conflicts.
- Led the design and development of a leading-edge Employee Relations function focused on conflict mediation and resolution.
- Created the strategy, operating model, team structure, roles, policies, procedures, and service delivery approach to drive operational excellence.
- Assessed current-state pain points, risks, and gaps to inform the buildout of new function
- Implemented intake protocols, case tracking systems, escalation workflows, and quality control audits.
- Drove continuous improvement, effectiveness, and strategic priority setting in case and project management.
- Led a team focused on employee relations issues, performance management, and workplace conflict through a lens focused on belonging, inclusion, and living our values.
Experience
10+ Years
Level
Management
Education
MBA in HRM
Director of Employee Relations Resume
Headline : As a Director of Employee Relations responsible for forging close collaboration with HR functions on coordinated case oversight, integrated protocols, systems, and effectiveness metrics.
Skills : Coaching and Mentoring, Communication Skills, Employee Advocacy
Description :
- Developed and delivered training programs to instill conflict resolution methodologies into manageremployee skills.
- Implemented communications campaigns and change management strategies to promote the adoption of the new model across the organization.
- Developed and executed an Employee Relations and Compliance plan aligned to enterprise-wide strategies.
- Ensured that the confidentiality of all information and transactions regarding the company, its clients, and its employees was held to the highest level of business ethics.
- Oversaw the company's Ethics and Compliance Program including oversight of the Investigation team, conducts complex investigations as needed.
- Assisted HR and leadership in documenting investigations and ensuring outcomes are addressed through meaningful actions. Supports handling of disciplinary actions, including documentation, oral and written warnings, and terminations as needed.
- Led, directed, evaluated, and developed staff to ensure the team's activities are conducted accurately, ethically, consistently, and according to relevant regulations, laws, and standards.
Experience
5-7 Years
Level
Executive
Education
BA in Comm
Director of Employee Relations Resume
Summary : As a Director of Employee Relations responsible for identifying key metrics for the organization's compliance functions, and assessing the organization and team's performance based on these metrics.
Skills : HR Metrics and Analytics, Training and Development, Organizational Development, Conflict Resolution
Description :
- Regularly met with senior leaders regarding reported issues, investigation outcomes, and trends within the business.
- Partnered with the Marketing and Communications team to ensure options for accessing HR and reporting concerns are broadly available to our highly distributed workforce.
- Maintained in-depth knowledge of federal and state employment laws, regulations, and HR trends to help reduce legal risks and ensure regulatory compliance.
- Maintained, developed, recommended, and implemented program objectives, policies, and procedures
- Oversaw the implementation of Human Resources programs related to legal compliance and employee relations.
- Identified opportunities for improvement, created and implemented solutions, and evaluated program changes to ensure continuous improvements that resolve problems.
- Partnered with the City Attorneys office on legal compliance and employee relation items, including but not limited to, investigations, training, and other workplace or personnel-related items that may lead to complaints or litigation.
Experience
10+ Years
Level
Management
Education
MS in Labor Rel
Director of Employee Relations Resume
Summary : As a Director of Employee Relations responsible for investigating complaints including, but not limited to harassment, discrimination, ethics violations, and retaliation, analyzed findings, and provided recommended action, when necessary.
Skills : Crisis Management, Team Leadership, Stakeholder Management
Description :
- Reviewed termination recommendations, and met with stakeholders to discuss issues, as appropriate.
- Consulted with stakeholders on personnel-related issues and workplace concerns, with making the most appropriate decision in compliance with Federal, State, and Local laws and regulations, as well as the City of Denton policies.
- Provided advice and best-practice recommendations related to employment matters.
- Identified and recommended remedial measures, best practices, and other improvement processes andor actions to further the City's employment-related compliance.
- Kept abreast of developments, amendments, and changes to laws and best practices affecting human resources and employeremployee relations.
- Directed the development, creation, maintenance, and compliance of policies, procedures, and standard operating procedures.
- Collaborated with stakeholders to develop formal training for managers, supervisors, and employees on human resources-related laws and policies.
Experience
10+ Years
Level
Management
Education
BSc in Business
Director of Employee Relations Resume
Summary : As a Director of Employee Relations responsible for ensuring compliance with applicable Federal, State, and Local laws and regulations through staff training, education, and performance assessment.
Skills : Employee Feedback Systems, Workplace Culture Development
Description :
- Established and monitored key performance indicators (KPIs), and cascade performance measures for supervised areas to assess performance from the department to the individual level.
- Facilitated and led interdepartmental teams to accomplish programs or special project(s) to meet established objectives and goals.
- Oversaw the Civil Service Secretary, assist with Civil Service Director responsibilities, and serve as the Director of Civil Service in the absence of the Human Resources Director or when otherwise directed or needed.
- Researched, gathered data, analyzed, and prepared reports, graphs, charts, presentations, and other materials to effectively communicate information to stakeholders.
- Established and executed a communication plan including but not limited to established expectations and holding selfleaders accountable for division meetings and training sessions, routinely communicated reporting results and feedback with stakeholders.
- Reviewed City of Denton employee job classifications to determine compliance with the Fair Labor Standards Act, as needed.
- Provided subject matter expertise on a broad range of ER issues, including performance management, investigations, high-risk disciplinary actions and terminations, re-organizations, complex leaves of absence and disability accommodations issues, and HR policies and practices, among others.
Experience
10+ Years
Level
Management
Education
PhD in HR
Director of Employee Relations Resume
Summary : As a Director of Employee Relations responsible for conducting a review of responses to requests for reasonable accommodation under the Americans with Disabilities Act (ADA) and for leave under the Family Medical and Leave Act (FMLA).
Skills : Risk Management, Succession Planning, Conflict Resolution, Employee Engagement, Labor Relations
Description :
- Coordinated and conducted a review of internal agency investigations of Equal Employment Opportunity (EEO) and other misconduct complaints and partnered with the City Attorneys office on City responses to such complaints.
- Participated in strategic planning for employee relations and internal investigations and presided over meetings, as needed.
- Assisted with drafting, reviewing, and negotiating in-house contracts.
- Provided expert advice to HR, managers, and employees about company policies and processes
- Conducted investigations as needed in response to employee and student Title IX complaints.
- Conducted alternative dispute resolution, mediation, and counseling for employees.
- Aided outside counsel regarding employment issues.
Experience
10+ Years
Level
Management
Education
AA in Psych
Director of Employee Relations Resume
Summary : As a Director of Employee Relations responsible for investigating all grievances related to employment, race, gender, sexual harassment, or hostile work environment. Writing detailed reports with the outcome of the investigation to all involved parties.
Skills : Employee Retention Strategies, Facilitation Skills, Interpersonal Skills, Labor Relations
Description :
- Maintained confidential case files, prepared accurate, timely, and detailed written investigation reports, and determined whether a college policy or procedure had been violated, including EEO, OCR, DOL, ADA, and Title IX.
- Maintained knowledge of applicable laws and regulations dealing with unlawful harassment, discrimination, andor retaliation.
- Assisted with unemployment actions and personnel decisions for the college.
- Assisted with Public Information Act requests as needed.
- Assisted with the selection of departmental software, records retention strategy, and communication.
- Represented the department at individual school meetings, leadership, and department chair committee meetings.
- Advised administration with the development and implementation of recommendations, policies, and operational procedures.
Experience
10+ Years
Level
Management
Education
MHR in ER
