Director of Professional Services job is a high-level professional who is accountable for the various professional services provided by the company. The key responsibilities shouldered by these Directors include – managing and promoting professional services, identifying problems in the system or process, implementing solutions to resolve the issue, delegating tasks, overseeing testing and other changes, executing process improvements, formulating strategic plans, performing several human resource tasks, providing guidance ongoing guidance, collaborating with management, and approving time sheets.
The job assets to be mentioned in the Director of Professional Services Resume are – customer service, leadership, professional service expertise, organizational skills, familiarity with traditional and modern methods of conducting professional service programs and a strong ability to keep track of records and manuals. A college degree along with business training is commonly seen on most of the eligible resumes.
Summary : A Versatile IT senior leader with extensive program and project management experience. Proven ability to lead cross functional teams to achieve results and meet deliverables. Results focused with strong aptitude for identifying and resolving business and technical challenges as well as building lasting client relationships. Developed collaborative partnership with key stakeholders to assess and recommend optimal business and technical solutions.
Skills : Client Relations, Vendor Management, Project Management, New Product Development, Business Analysis, Recruitment & Training.
Description :
Responsible for the development and deployment of professional services solutions.
Responsibilities include working with account managers to gather and define customer requirements of industry-leading technologies into a statement of work within the time and budget constraints of the client, securing and overseeing multi-disciplined resources, and resolving customer issues.
Work with a team of 3 managers to manage up to 60+ full-time consultants and revenue of $6m annually.
Responsible for resource hiring, personnel review and resolving conflicts in project teams.
Additionally, responsible to enhance and refine the business processes making them more effective and efficient.
Oversee the services certification process with multiple vendors including Oracle/Sun, Cisco, NetApp, VMWare, etc.
Responsible to manage multiple projects leveraging cloud, big data technologies, mobile and open source.
Responsible for managing an application development and systems management team that created and maintained the aileron avionics application and environment.
Experience
10+ Years
Level
Senior
Education
MS
Director of Professional Services Resume
Summary : An ambitious and innovative Customer Success/Professional Service manager with a proven record in both consulting/project management client delivery excellence and professional service departmental transformation, performance and team and process enhancement. My business objective is to leverage my experience and expertise to help elevate CS/PS departments to the next level of performance while taking the companys culture and objectives into consideration.
Skills : Business Process Improvement, Client Relationship Management, Strategic Planning, Program Management, Project Management, Systems Integration, Software Development, Contract Negotiation, P&L Management, Budget Management, Performance Management, Business Analysis, Change Management, Vendor Management
Description :
Develop, direct, monitor and audit divisions operational budgets to ensure appropriate, timely and measured execution.
Develop division goals and objectives for conducting short and long-range strategic planning.
Simultaneously manage multiple government supply chain services and data analyses contracts valued at over $1.2m yr.
Investigate and evaluate risks and issues; formulate solutions and implement corrective actions.
Perform key leadership duties for the creation and implementation of continuous improvement of division policies, standard practice procedures (SPP) and standard operating procedures (SOP).
Present divisions, monthly project management reviews and financial reports; performance, cost, and schedule.
Direct divisions operational plans for use in daily operations related to work on government contracts.
Design interview questions and scoring sheet; conduct interviews and hiring with the human resource manager.
Perform orientation for the new employees; provide training and document training records.
Experience
10+ Years
Level
Senior
Education
MS
Director Of Professional Services Resume
Summary : Strategic, experienced, and versatile Director of Professional Services seeking a dynamic position to utilize exceptional leadership abilities, organizational and analytical capabilities, strong communication skills, and a driven work ethic. Over fifteen years of experience encompassing all aspects of Professional Services, Client Engagement, Technical Support, SaaS, PaaS, Telecommunications, Call Center, and Global Services Delivery.
Managing globally distributed team of 200+ open source technology professionals specializing in the commercial open source (coss), content management (alfresco, Drupal), portals (Liferay, gatein), Bpm, e-commerce and bi/analytics (Magento, intaglio, Pentaho, JbPM, Jaspersoft, Piwik, ODOO).
Delivering turn-key intranets, customer/partner portals, corporate/regional sites and e-commerce solutions to high-profile fortune 1000 clients, local governments, universities, and non-profits.
Managing 4 Cohesive consulting practices (wem/portals/LMS, e-commerce, ERP integrations) covering both tactical and strategic implementations.
Responsible for groups daily operations, pl and annual delivery quota exceeding 26mm.
Personally designed/architected a number of digital and e-commerce solutions for macy.com, toyota.com, Cisco developers network, SodaStream, Huawei and Orchard Supply Hardware (osh.com).
Responsible for efficient pre-sales and delivery operations across all practices with the functional focus on cost-effective migrations/integrations of proprietary web/digital/portals (Documentum, FileNet, adobe aem, OpenText, Oracle ucm, interwoven Teamsite) to commercial open source based solutions.
Helped our clients in achieving tco reduction by at least 25% for all implementations.
Created horizontal integration practice focused on middleware/API-driven integration projects of core enterprise systems (Salesforce, workday, sap, Oracle) with COSS.
Work with sales and marketing director to create a consistent message in relation to the ps team and its product.
Experience
10+ Years
Level
Senior
Education
MS
Director Of Professional Services Resume
Summary : To obtain a new opportunity with a growing organization by contributing and leveraging my career experiences within various areas of the business such as Field Engineering Operations, Project Management, Program Management, and or Service Delivery.
Provide leadership and management of the professional services division.
Oversee and maintain responsibility for three geographical branches of the company and all technical employees located in Los Angeles and San Francisco, California in addition to Austin.
Work directly with the CEO of the firm to manage top-down goals and execute mission, vision, and values.
Promote and support several internal employees in technical management positions vs. Outside candidates.
Conducted one on one meetings with all direct reports providing goals and deadlines.
Implemented a 360-degree feedback loop with direct reports listening to their suggestions and ideas and executing on items appropriate.
Introduced middle management layer to one executive management meeting per month so all worked directly with the director of sales to tighten up the communication between professionals.
Implemented a project management office by promoting from within and supporting the endeavor.
Implemented and executed an employee award programs that promote peer nominations of the majority of the awards and is a major part of the annual holiday party.
Experience
10+ Years
Level
Senior
Education
UG
Director Of Professional Services Resume
Summary : Talented, multi-faceted IT professional looking for an opportunity to utilize my skills in a fast-paced environment. With experience in full life-cycle project development in addition to day to day expertise diagnosing complex network issues and delivering timely, cost-effective solutions.
Reports to VP of professional services and is responsible for the overall delivery of quality testing and software implementation and upgrades services. Oversees operations and financial revenue forecasting of $5. 5m annual revenue.
Acts as a trusted partner to strategically position and identify new opportunity to deliver services.
Directs and manages consultants delivering services of proprietary and partner quality testing applications and tools.
Establishes and maintains strategic relationships with key stakeholders and the IT organization.
Understands and anticipates the direction of the business area by identifying opportunities and making recommendations to support and achieve the desired future state.
Educates customers on costs of professional services and leverages information as input into future short-term and long-term strategic business planning.
Provides strategic guidance to business and IT teams and participates in quality reviews and feedback sessions.
Communicates with business stakeholders and IT leadership to ensure awareness of progress, risks, and results.
Advises customers on options, risks, costs versus benefits, and impacts on products, business processes, and system priorities.
Experience
7-10 Years
Level
Management
Education
MBA
Director Of Professional Services Resume
Headline : A certified project manager (PMP) with extensive experience in implementing telecommunication projects worldwide, experienced in managing a project management office and a professional services field integration group; wants to work in a company to achieve its profitability goals through successful delivery of its products with customer satisfaction.
Guides and directs the team to success by building strong internal and client relationships, driving continuous improvement and consistency in services delivery, leading resolution of escalated issues with clients, and providing ongoing mentoring and growth opportunities for team members.
The leader of the project services team, consisting of project managers, practice leads, and consulting engineers, who deliver high-quality services projects.
The leader of the support services team, including support services engineers and systems engineers, who fulfill time and materials and support services engineering requests for contracted clients.
Define team/individual qualitative and quantitative goals and drive/track profitable services results.
Manage people resources through continuous review of in-progress and projected workloads based on sales forecasting.
Mentored PMs and engineers with a continuous zoom-out, zoom-in consultative client focus, and approach.
Introduced and enhanced more comprehensive client communication framework to simplify views and visibility of change management and issue/resolution triage resulting in more prevention of issues and quick resolution if issues did surface.
Owned the successful transition of Neteras managed services program and clients to a strategic partner program.
Established and operationalized partner relationships to provide services engineering resource elasticity.
Experience
5-7 Years
Level
Executive
Education
BBA
Director of Professional Services Resume
Headline : Director of Professional Services who is expert at leading cross-functional teams and driving project management and Agile software development life cycle (SDLC) methodologies to deliver solutions and services that achieve business goals, meet service level agreements (SLA) and delight customers; history of driving continuous improvement efforts, enhancing the efficiency of processes while cutting costs.
Skills : Product Management, Business Development, Product Development, Team Building, Team Leadership, Marketing
Description :
Manage and lead a team of multiple project managers through their respective project execution.
Lead off-shore technical teams through development and QA plans and execution.
Driving strategy, prioritizing deliverables, managing design and supporting the development process.
Establishing and meeting goals, and reducing the overall cost of service.
Working with the account management teams to manage customer expectations.
Work with off-shore QA engineers to develop metrics for assessing compliance of delivered solution.
Work closely with on-shore and off-shore development team to identify and manage project dependencies and critical path.
Identify risks and develop risk mitigation strategies to effectively meet business needs.
Experience
5-7 Years
Level
Executive
Education
MBA
Associate Director of Professional Services Resume
Summary : A seasoned professional with over 10+ years of experience in bringing value to organizations by selling, designing, building, testing, implementing, supporting and providing project management for solutions to analyze and improve financial performance in various areas.
Skills : Integration, Cross-Functional Team Leadership, Program Management, Leadership, Process Improvement, Project Management, Team Leader, Unix Administration, Windows, Organizational Development, Network Administration, Systems Integration, P&L Responsibility, Vendor Management, TCP/IP, Career Development, Professional Development, IT Management, Staff Development, Business Process Improvement, Portfolio Management, Strategic Planning
Description :
Performed cybersecurity reviews of Bon Secours PII data as well as analytics of corporate social media accounts and content.
Provided summary executive briefings at the director/VP level. Owned all customer-facing activities.
Re-wrote all dodge and cox IT policies with regards to NIST standards.
Re-wrote dodge and cox disaster recovery and business continuity plans.
Led the program to overhaul the corporate intranet and dealer extranet. (Client- Volkswagen group of America, Volkswagen of America, Audi of America)
Led the team that built the Audi care management system, Audi's proprietary software system to manage the sale and tracking of vehicle maintenance contracts. Used in every Audi dealership in America.
Provided 11 different custom software solutions, varied amongst cloud, on-premise, and hosted solutions.
Single point of contact for all of the Evolver and Volkswagen/Audi executive management (c-level and VP level).
Experience
10+ Years
Level
Senior
Education
BA
Director Of Professional Services Resume
Summary : I am a highly motivated individual that would contribute to an intense work ethic while maintaining the integrity of the fact health care promoting patient care. I am committed to achieving all the goals that I set for myself and am excited about the possibility to grow with the facility that employees me.
Skills : Clinical Assessment And Planning, Management, Home Care, Liaison
Description :
Expand services to Kankakee county; organize and develop all new programming for individuals with developmental disabilities and mental illnesses.
Provide professional direction and clinical supervision for 42 staff in the following agency departments: behavioral health, community services, and residential alternatives.
Coordinate and perform agency personnel functions including interviewing job applicants, evaluating job performance, monitoring time and attendance, providing training and recommending staff development activities.
Attend all administrative meetings and present budget information and progress reports; present quarterly reports at advisory board meetings.
Participate in strategic planning committee and present proposals to CEO and board of directors.
Monitor and report upon assigned grants and contracts that impact the programs and services delivered.
Ensure compliance with all applicable local, state, and federal rules and regulations and meet or exceed other relevant regulatory or accreditation standards, such as those provided by Carf.
Oversee utilization management tasks in each department and monitor billing and revenue; manage grants and contracts with the department of human services, a division of mental health and The U.S. Department of Housing and Urban Development.
Administer clinical assessments and oversee treatment planning; provide crisis intervention as needed.
Experience
7-10 Years
Level
Management
Education
MA
Director of Professional Services Resume
Summary : Versatile IT professional working as Director of Professional Services with vast knowledge of enterprise project lifecycle methodology, enterprise security, systems engineering expert with strong background in project management, ITIL, and product support Well-versed in analyzing and mitigating risk and finding cost-effective solutions, excelling at boosting performance and productivity by establishing realistic goals and enforcing deadlines.
Skills : C#, Visual Basic.net, ASP.net, Java, Java Servlets, JSP, HTML, VBScript, JavaScript, LUA, Microsoft Access, Active Reports, Crystal Reports, Microsoft SQL Server, Microsoft Access, MySQL, Oracle, Sybase
Description :
Responsible for managing USA fortune 50 on-premise customers as well as international customers.
Introduced SAML 2.0 based SSO active-directory authentication and WebSocket based virtual edit feature to Boardvantage main product feature set.
Responsible for research, design, and implementation of SAML 2.0 based active-directory authentication and WebSocket based virtual edit feature by using RDP protocol.
Address security issues reported by customers penetration test reports and responsible for managing security team of 5 people for 1. 5 years.
Develop DAO service methods to populate the domain model objects using hibernate mappings.
Handle install and configuration of the on-premise solution at the customer site and support technical and security issues.
Responsible for software design, documentation, coding, debugging and integration of middle tier and user interface components.
Participate in architecture and security meetings with potential prospects.
Mentor new developers and assist in managing their tasks. Employer paid travel required approximately 20% of the time.
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