The Director of Store Operations manages the daily operations of the store, analyses store budgets, and maintaining inventory, and keep stores well-stocked. While the job duties vary based on the store, the following are certain core and common duties mentioned on the Director of Store Operations Resume – recruiting, interviewing, and training employees; managing and terminating employees as needed, providing regular employee evaluations, promotions, and wage increases, analyses sales reports, and strategies, designing marketing and sales strategies, monitoring staff operations, and opening and closing stores.
Employers hire people who are good at the following – highly detailed-oriented, customer service approach, strong communication skills, salesmanship, math skills, time management physical fitness, presentation skills, computer skills, and a high level of strength and endurance. Many employers require a bachelor’s degree in marketing, business, retail merchandizing, or a similar field of study.
Summary : To obtain a professional position with a dynamic, high energy growth company, where my experience in Store Operations and People Development would be enhanced by, and compliment, a strong Organization and Leadership Team.
Skills : Microsoft Office Suite, Developing Skills.
Description :
Responsible for the operation of a 17 store District, with $355.0 million in sales responsibility.
Currently directed a District Store Operations and Logistics and District Management Team, who are responsible for driving sales, service and Profit, in all of our locations, within a multi state District.
Responsible for Sales, Expense Planning and Management, and earnings achievement.
Directed P&L accountability, I manage an expense budget of over $65mm annually, and have achieved a 5-year average EBIT of 14%, in my District.
Ensured execution and adherence of all Corporate Policies, including government mandated programs.
Passionated Execution of all Customer Service enhancement programs, to provide a customer centered experience for all.
Districted has shown positive Customer Survey feedback growth, for 22 consecutive quarters.
Experience
10+ Years
Level
Senior
Education
Business Administration
Director of Store Operations Resume
Objective : To apply my retail expertise in a leadership role for a dynamic organization that encompasses hiring for my role as an investment. An investment that is crucial to the success of almost all aspects of the organization: Business Development, Sales, Customer Retention, Public Relations, Recruiting and future growth.
Skills : Business Development, Budgeting, Business Analysis,.
Description :
Responsible for entire retail division, total P&L performance, sales, COGs, expense control, inventory, EBITDA, IT development and enhancement.
Increased annual EBITDA BY 13% through strategic location closures and relocations.
Closure of outlets and development of OMNI channel, providing larger scale web liquidation opportunities.
Developed and implemented customer service programs to enhance the brand, maintain a superior customer in-store experience while strengthening customer loyalty and lifetime customer value.
Trained programs for federal, state and local regulations relative to Weights and Measures and OSHA.
Led new store development/design resulting in a 14% comp sales increase.
Researched and Identified markets for new site locations, relocations, lease negotiations, build out plan, store design and floor plan.
Experience
2-5 Years
Level
Junior
Education
GED
Director of Store Operations Resume
Summary : Highly qualified Director of Store Operations with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Skills : Multi-unit Management, POS Systems, Microsoft Office, DOS.
Description :
Ridgefield Park, New Jersey Multibillion-dollar South Korean manufacturer of automobiles, trucks, buses, construction equipment, electronics, textiles, heavy machinery, and telecom products for international markets.
Served as liaison to northeast Korean President and Korean Vice President, assisting directors, managers, and foreign staff members during early development and implementation phases.
Redesigned market entry plans to coincide with American marketplace perspective.
Mentored foreign teams in culturally cohesive manner.
Administered initial development budget of $20M for northeast market with $41M estimated over 2-year period to install 18 retail automotive facilities.
Staffed retail facilities and oversaw establishment of field support team.
Developed store operating procedures and budgets as well as sales and marketing campaigns.
Experience
10+ Years
Level
Senior
Education
Business Administration
Director of Store Operations Resume
Summary : Experienced restaurant and office professional with strong written and verbal skills. Background includes 15 years of serving, supervising, and management. Skilled at balancing attention to detail in a fast-paced environment while providing optimal customer satisfaction. Strong work ethic with emphasis on promoting an engaged team culture.
Skills : Management Experience, Business Analysis, Driving, Start-Ups.
Description :
Enhanced the caliber of hires by developing improved interview and selection processes in the field.
Initiated leadership training programs for all levels of management in corporate and field positions to build ownership and accountability of results.
Created job descriptions for all levels of corporate and field associates.
Developed annual appraisal process to mirror descriptions and create developmental opportunities.
Streamlined work processes to minimize tasks and improve customer focus and understanding of conversion impact.
Involved in all aspects of marketing programs to drive new and repeat business into stores.
Participated in think-tank processes that consistently seek out opportunities to expand client base.
Experience
10+ Years
Level
Senior
Education
GED
Director of Store Operations Resume
Headline : Human resources, operations and sales management executive with several retail industry leaders, providing strong transformational leadership and interpersonal effectiveness skills to effect change. Successful in utilizing a consultative approach to influence decision makers driving key decisions in operations, P&L, inventory management, training and people selection and development.
Skills : Management Experience, Business Analysis, Driving, Start-Ups, Consulting.
Description :
Established and managed new process and cadence for corporate to store communication Coordinated creation and facilitation of content for National Field Leadership meetings including Pacesetter program and rollout of Storeforce program.
Spearheaded new reporting cadence for the Field to provide more detailed reporting with fewer documents.
Created organizations first Policy and Procedure Manual.
Created training curriculum including: New Leader Assimilation, Handling Difficult Customers/Situations, Coaching and Corrective Action, Associate Performance Assessments.
Developed an informative & motivating stores intranet site.
Created store operation guidelines to ensure proper management of payroll and store expenses.
Managed between 200-250 personnel and managers.
Experience
5-7 Years
Level
Junior
Education
Business Management
Director of Store Operations Resume
Summary : A highly motivated and dedicated professional with comprehensive experience in retail management operations. Focus on customer service and satisfaction to increase and retain a strong customer base. Outstanding leadership and staff development abilities - adept in coordinating the efforts of multiple partners on company objectives.
Skills : Planning Skills, Leadership.
Description :
Maintained #1 reduction in region by % and $ under budget for the year single biggest drop in region.
Participated in local market enhancement by actively soliciting feedback to vendors, buyers to improve the customer experience.
Establishing and maintaining customer relationships, developing sales associates talent through consistent coaching opportunities.
Developed direct reports by indentifying opportunities for associates to learn and grow by finding ways to overcome obstacles by utilizing resources efficiently and effectively in carrying out work.
Actively picked up on subtle cues from diverse audiences to assess when to adjust communication.
Maintained a strong current role who consistently exceeds expectations and has driven results by strategic execution of business goals and people leadership.
Proactively generated ideas to develop business opportunities and maximize sales to exceed all financial goals established for the department.
Experience
7-10 Years
Level
Management
Education
Bachelor's
Director of Store Operations Resume
Objective : Results-oriented Director of Store Operations with over fifteen years of sales and operations management experience. Proven track record of consistent contributions to increased production, quality, cost-effectiveness, and profitability.
Skills : Store Manager, Operational Skills.
Description :
Responsible for all daily operations and directly worked with the owners on improving operations.
Transformed data into meaningful strategic and operational insight for quality decision making.
Recommended process flows to lead change and maximize owners' return on investment (ROI) through streamlining operations, strengthening competitiveness, improving the customer experience and leveraging talent throughout the organization.
Actively managed distribution and receipt flow, to all locations of a 3 state District, through collaboration with our Distribution Centers.
Created new Policies and Best Practices to streamline task work, maximize store productivity, and foster commonality of operation.
Crafted organizational restructuring strategy that reduced operating costs and shrink by $3.6M.
Developed and implemented various shrink indicator reports used to aid field management in shrink reducing activities.
Experience
2-5 Years
Level
Executive
Education
MBA In Organizational Leadership
Director of Store Operations Resume
Summary : A pro-active and result-oriented professional with over 22 years of experience in all aspects of management, operations planning, and consistent success in achieving delivery goals. Solid planning and organizational skills in coordinating all aspects of each project from inception through completion. Ascertains needs and goals, streamlines existing operations, turns around unprofitable functions, envisions new concepts and future trends, and follows through with development, direction and accomplishment.
Skills : Planning Skills, Marketing Skills.
Description :
Responsible for leading a geographic district of approximately 23 stores.
Recruited and hired seasonal district associates, provided coaching, development, and performance management to direct reports.
Managed sales leaders and held them accountable for coaching, development, and performance management of sales associates.
Provided the leadership and direction to instill a customer-focused culture throughout the district, resulting in increased customer retention and satisfaction.
Responsible for accelerating business growth through implementation of business plan, marketing, and identification of growth opportunities.
Effectively managed labor to ensure maximum productivity and profitability.
Assisted company in making and setting of all company policies and procedures.
Experience
10+ Years
Level
Senior
Education
Business Management
Director of Store Operations Resume
Headline : Directly responsible for the supervision of two District Managers and four Area Sales Managers as well as the implementation of policies and procedures to ensure operational excellence and consistency across the chain.
Skills : Training Skills, Analysing Skills.
Description :
Successfully designed and implemented company-wide programs that systemically identified material weaknesses and breaches in operations protocols.
Systems focused on sales reducing activities and were the primary tool used by field management to detect potential employee integrity issues.
Trained and supervised a team of 7 Sr.
Analysts who supported over 1000 end users.
System identified 26 million dollars in cost-saving opportunities.
Developed new store development planning protocols.
Developed data analytic programs used to identify anomalies in inventory-related transactions.
Experience
5-7 Years
Level
Executive
Education
Bachelors
Director of Store Operations Resume
Summary : Responsible for Monitoring, tracking, and analyzing overall performance and operations in order to ensure adherence to the highest levels of customer service/support, sales productivity, cost effectiveness, efficiency, and product quality at all times.
Skills : Planning Skills, Coordinating Skills.
Description :
Led team of 72 managers in all aspects of operations across all store locations.
Devised and executed business strategies in alignment with overarching organizational objectives.
Directed team development, quality, and process improvement initiatives.
Oversaw business planning and P&L management.
Administered $48M annual operating budget.
Coordinated design and opening of new store locations, growing regional network from 50 to 69 locations in just 3 years.
Orchestrated major improvements in operations, inventory management, and distribution processes, increasing profitability from 8.7%.
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