The Director of Student Services is accountable for the entire performance and functioning pertaining to the Student Service Department. The major roles and responsibilities listed in the strongest resume include tasks such as leading and representing student service department, providing college-wide leadership, analyzing and advising on policies and procedures relating to student services, ensuring departmental budgets are properly allocated, administering activities that support student services and reviewing and approving leaves and absence requests.
Director of Student Services Resume should focus on skills and qualifications relating to the field like – student service management expertise, a thorough knowledge of administrative law and principles, the ability to analyze quantitative and qualitative data, demonstrable ability to model collaborative behaviors and good communication skills. An innovative and energetic candidate with graduation in student affairs or educational administration is normally preferred for this role.
Objective : An attentive listener and effective communicator who easily establishes relationships with students, families, educational teams, and administration to foster collaborative efforts and improve outcomes.
Skills : MS Office Word, Excel, Outlook And PowerPoint, And JD Edwards Preferred Typing Speed Of 55 WPM.
Description :
Established all new processes, procedures and strategic approaches for student success Provided executive-level leadership, innovation, vision, and oversight in the administration of a comprehensive range of student support services, policies and approaches related to student retention, graduation, academic and professional success.
Created processes, procedures and a student friendly environment within a shared services approach to support online student success across Alliant International University.
Consulted and oversaw student services performance at university ground campus operations.
Planned, managed, directed and oversaw the operational budgetary activities relating to Student Success Services, including coaching, counseling, and additional support services.
Designed and oversaw the implementation of Salesforce to create a strong virtual support environment and a robust use of trigger metrics, business intelligence and dash-boards to proactively initiate case management approaches for any student vulnerable to attrition or poor outcomes.
Collaborated with faculty, program directors and academic services team to successfully create a course carousel that helps arrange courses in a cohesive sequence to optimize faculty resources.
Integrated student learning outcomes and student feedback to enhance operational approach to student engagement.
Designed and facilitated an online orientation course taken by first time students that prepared them for success throughout their program.
Experience
2-5 Years
Level
Junior
Education
MBA
Director Of Student Services Resume
Summary : A high-energy, self-motivated, self-starter with the ability to develop and establish an efficient highly productive workforce while maintaining the highest level of customer service. 10+ years experience within the education/customer service field with progressively responsible advancement and accomplishments.
Skills : Educator, Training & Development.
Description :
Directed 44 academic and 10 operational staff, ensuring all departmental processes compliance with established academic and financial policies and procedures for the local campus and Online while striving to ensure student success.
Directed the Operations department and Facilities at Central Valley campus which included overseeing learning center and facility management for three campuses.
Served in various leadership roles including Western Regional Director, Ethics Compliance Liaison, Net Promoter Score Committee, Find a Phoenix Committee and Career Services Liaison.
Implemented student retention strategies resulting in the Outstanding Retention Award.
Empowered employees to maintain accountability, provided a vision for staff to pursue opportunities that build skill capacity Effectively resolved numerous escalated student issues and internal disciplinary actions, and built an extensive network of trustworthy cohorts.
Demonstrated a uniquely superior ability to meet the rigorous demands of implementing complex strategic initiatives, while performing well in rapidly evolving environments.
Managed strategic change, and is able to consistently meet and exceed expectations.
Experience
10+ Years
Level
Senior
Education
Master Of Business
Sr. Director Of Student Services Resume
Summary : A dedicated and technically skilled business professional with 20 years experience, with a diverse administrative support skill set developed through experience with all levels of management.
Skills : First Aid Instructor; CPR/AED Professional Rescuer Instructor.
Description :
Provided administrative support to executives and tutors.
Performed filing, faxing, copying and word processing.
Carried out data entry, monthly billings, and deposits, invoicing, payroll and inventory control.
Managed phone, and communicated closely with clients and tutors.
Responded to, and resolved customer issues and inquiries.
Assisted in interviewing potential tutors, checking references and running background checks.
Collaborated with faculty and administrative colleagues to enhance the student experience Planned and implemented IIT Stuart graduation.
Experience
10+ Years
Level
Senior
Education
Diploma
Director of Student Services III Resume
Summary : Highly qualified Director Of Student Services with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and excel in the collaborative environment on which your company prides itself.
Skills : Microsoft office, Google Docs, Google+, Genesis, Child.
Description :
Collaborate with staff members to plan and schedule lessons promoting learning and student engagement based on Common Core Standards.
Asses student ability using various intellectual and academic assessments.
Implemented remedial programs for students requiring extra assistance using research-based interventions.
Instructional coach for differentiated instruction according to student ability and skill level.
Professional development workshop instructor for peers in the latest developments in Positive Behavior Management, Common Core Standards, reading strategies, and data-driven assessment and curriculum.
Implemented student discipline measures, decreasing classroom disruptions by 80%.
Oversee operations for 250 students attending Mizzou's premier leadership development conference Manage online and in-class promotions.
Experience
7-10 Years
Level
Management
Education
Special Education
Director of Student Services III Resume
Objective : To find that the enclosed details past accomplishments and essential skills, but below is a summary of what offer. Able to promote the mission and vision of the organization; multicultural awareness.
Skills : Good typing/computer skills, Excellent phone and Public.
Description :
Responsible for Department and the Retention numbers needed each month to achieve the Universities attrition numbers.
Responsible for being part of the interview/hiring process for new members on my team, training them, as well as, training other new Directors in the Region.
Exceptional at counseling students who were facing barriers to their goal of education and helped them to problem solve and focus on possible solutions, so they could achieve their goals.
Responsible for resolving any crisis or conflict that occurred whether it was a student with another student, student with staff, or between staff.
Responsible for identifying students on academic probation and on their way to being academically suspended from school.
Set up individualized plans for each of them and held weekly meetings with them, to go over the adherence to the agreed-upon plan.
Responsible for creating contests to encourage attendance for all students at the University.
Experience
2-5 Years
Level
Junior
Education
Masters In Marriage
Director of Student Services II Resume
Summary : To obtain a position where I can use extensive skill set in organization, community outreach and relations.
Skills : MS Office Word, Excel, Outlook and PowerPoint.
Description :
Supervised support staff on an on-going basis, including the development of work plans.
Assisted the Principal to implement in a fair and consistent manner, effective discipline and attendance systems that have high standards and are consistent with the philosophy, values and mission of the school.
Identified and assessed academic problems through analysis of factors impinging on a student's adjustment including factors in the home, school and community.
Served as a liaison between the families and the school to positively promote collaborative processes in educational planning for students by encouraging parents/guardians participation in the school setting.
Assisted all students, individually or in groups, with developing academic, career and personal/social skills, goals and plans.
Promoted a safe and orderly environment that encourages students to take responsibility for their behavior, creating high morale for staff and students.
Assumed the responsibility for the health, safety and welfare of the students, staff and visitors.
Experience
7-10 Years
Level
Management
Education
Certificate In Sociology
Director of Student Services I Resume
Headline : Teacher certification for Elementary Education. Teacher certification for Middle School Mathematics. Teacher certification for High School Mathematics. Graduate with BS in Kindergarten and Elementary Education.
Provided oversight and leadership for student service processes; enhanced student satisfaction and success to over 900 students throughout the school.
Developed missions and strategic plans for the Office of Student Services; worked collaboratively with University departments and developed school policy and ensure smooth operations.
Supervised the Assistant Director of Student Services, Student Services Coordinator along with a student employee team.
Collected, monitored, and maintained student data through PeopleSoft from matriculation to graduation.
Worked directly with the Vice Provost to provide quarterly enrollment summary, annual enrollment projection and tuition revenue projection.
Oversaw course scheduling and monitored ongoing enrollment activity; conducted student orientations and monitored other events.
Initiated and conducted student outreach campaigns; improved student retention by over 15%.
Developed recommendations related to financial resources needed for student services and oversaw the approved budgets.
Experience
5-7 Years
Level
Executive
Education
Teaching
Asst. Director of Student Services Resume
Objective : Current student working towards a Bachelors in Arts degree in Psychology, Behavior Analysis with eight years of experience in leadership and customer service.
Skills : Microsoft Office, Bilingual, Multi-Tasking, Public Speaking, Event Management, Report Preparation, Data Entry, Data Analysis, Leadership.
Description :
Manage Student Services Department for seven campuses including campus-specific representatives.
Maintained annual budget for the department including but not limited to coordination of annual Graduation Ceremony, quarterly Nursing Pinning Ceremonies, and monthly student activities.
Renew accreditation with NAHP by completing annual renewal process per campus for the on-site certification exams, coordinate exam dates on an annual basis, and report pass rates to Corporate Director of Education.
Run reports using CampusVue software to ensure various data entry projects are completed by set deadlines.
Conduct interviews for new hires to satisfy growing departmental needs and conduct 90-day and annual evaluations for current team members.
Oversee the survey process for on-ground and online programs.
Surveys include Student Instructor Evaluation, Student Program Surveys, Externship Surveys and Graduate Surveys.
Analyze data collected and report all finding to the Education department.
Experience
2-5 Years
Level
Junior
Education
Associate Of Arts
Asst. Director of Student Services Resume
Objective : Highly qualified Director Of Student Services with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Skills : Microsoft Office, Banner, CampusVue, Black Baud, As400, SCT PowerCampus.
Description :
Responsible for department's monthly credit card statement Maintained bookroom inventory Coordinated graduation ceremony, Sat on appeals committee Created students' schedules.
Hired, trained, and supervised administrative assistants and coordinators to effectively respond to student questions.
Provided basic advice on the process and policies of financial aid, student accounts, student employment, student loans, disability services, and aspects of registration and academic advising.
Handled incoming phone calls, walk-in traffic, mail, and emails from students.
Conducted orientation for all new students on campus or at satellite campus; Implemented and assisted in analyzing an effective assessment tool to determine the level of service being provided.
Provided training for faculty on how to input grades and attendance into the online system.
Audited student files to make sure they were current and accurate for the accreditation process.
Experience
2-5 Years
Level
Junior
Education
Business Administration
Lead Director of Student Services Resume
Objective : Experienced educational and healthcare administrator in a diversity of environments including secondary, post-secondary, and state government; Extensive knowledge of the student in a learning climate and in generating an environment that facilitates the positive, physical well-being and emphasizes personal and intellectual growth, self-governance and independence, social and cultural programming, and interaction with faculty; Self-directed, enthusiastic education and health specialist with a passion commitment to the learning experience and health development.
Skills : Education, MS Office.
Description :
Identify educational needs of students and design a comprehensive academic program in accordance to the needs in collaboration with the academic faculty and residential staff.
Insure that the program contains educational activities and meets the academic need of the students.
Evaluate, assess and monitor the residential academic program and modify the program as needed.
Provide strategic planning and organization for academic resources and continuously seek educational opportunities for students as well as staff.
Participate in the professional development of residential staff and provide training to the staff in regards to student academic progress and achievement.
Provide strategic planning and organization for academic activities on the week-to-week basis with the residential staff and make certain that the activities are carried out.
Provide necessary training to students as required (Drug/Alcohol Prevention Health Care, etc.).
Experience
2-5 Years
Level
Executive
Education
Diploma
Director of Student Services/Consultant Resume
Summary : Talented, dependable, and dedicated professional Great organizational skills, thrive in deadline-driven environments. Talent for quickly mastering new concepts Extremely adaptable to new environments and situations.
Skills : MS Office, MS Excel.
Description :
Manage daily operations of the Student Services Department; including hiring, budget management and oversight of programs and services.
Coordinate new student orientation, graduation, and in-service training sessions for students and staff.
Assist in the development and implementation of intervention strategies to manage student retention.
Develop and provide leadership for Student Ambassador Program, Alumni Association and college work study program Assist in the oversight of student externships.
Oversee Judicial Review process for students regarding code of conduct and policy issues.
Work with senior administration to develop and monitor accreditation reports, company compliance/department reports, and college publications Accomplishments Assisted the Academic Affairs Department with developing intervention strategies to manage student retention.
Partnered with Career Services to oversee student Internships.
Experience
7-10 Years
Level
Management
Education
Education
Director of Student Services Resume
Summary : Highly influential executive with a demonstrated history of exceeding goals and overcoming complex challenges while multitasking the corporate strategy to all levels of functional departments with a reputation for superior communication, transformational leadership, developing staff and training, creating a positive and inclusive work culture and always making decisions that foster an environment for financial progress.
Skills : MS Office, MS Excel.
Description :
Directs and oversees student enrollment activities, to include admissions, registration, and student records and data collection.
Responsible for the management of the Student Services departmental goals including driving student growth, persistence and satisfaction.
Responsible for developing and implementing strategic and operating plans, and advises, coordinates and integrates policies and procedures.
Administer all Accuplacer exams for incoming students.
Oversee all end of semester course satisfaction surveys and yearly Noel Levitz Student Satisfaction Surveys.
Directs and oversees student disciplinary actions as chair of the Student Conduct Committee.
Responsible for ensuring an organized, efficient, and effective registration process for both continuing and new students.
Researches and prepares integrated reports on department fiscal and operational activities and on student costs.
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