The Directory Assistance Operator will take responsibility for assisting the callers by making calls, supplying phone numbers, advising the on-call cost and placing a collect call. Primary roles and responsibilities listed on the Directory Assistance Operator Resume include the following – providing callers the needed service such as giving phone numbers, locating businesses; and placing collect calls; facilitating person-to-person calls; answering a large volume of calls; providing excellent customer service; recording details of each call; providing reports; interpreting instructions on customer service procedures; scanning directory to locate the number and greeting callers warmly.
To work at this level, the following skills and abilities are required – clear and strong communication skills, listening abilities, flexibility to work in shifts, patience, strong knowledge and quick in searching databases to gather the needed information and fast searching skills. Formal education is not mandatory, but relevant software knowledge is necessary.
Objective : Dedicated Directory Assistance Operator with 2 years of experience in efficiently managing customer inquiries and providing accurate information. Proven ability to handle high call volumes while maintaining exceptional service standards. Skilled in navigating complex databases and resolving customer issues swiftly, ensuring satisfaction and loyalty.
Skills : Database Management, Multitasking, Communication Skills, Active Listening
Description :
Provided accurate telephone directory information by utilizing geographical and alphabetical databases.
Assisted customers in clarifying details, suggesting alternate spellings or formats for better search results.
Handled emergency calls with care, ensuring prompt assistance for those in need.
Operated advanced telephone systems to connect calls effectively.
Maintained a high standard of customer service while managing multiple inquiries simultaneously.
Supported management initiatives by training new employees and sharing best practices.
Resolved customer complaints with professionalism, leading to a positive customer experience.
Experience
0-2 Years
Level
Entry Level
Education
AAS-BM
Senior Directory Assistance Operator Resume
Headline : Accomplished Senior Directory Assistance Operator with over 7 years of expertise in delivering exceptional customer service and efficiently managing high call volumes. Proficient in utilizing advanced directory systems to provide accurate information swiftly. Committed to enhancing customer satisfaction through effective communication and problem resolution.
Delivered exceptional customer service by efficiently handling inquiries and providing accurate directory information.
Processed an average of 6+ calls per minute in a fast-paced call center environment.
Utilized comprehensive computer-based directories to assist customers with geographical and business listings.
Provided essential information including area codes, dialing instructions, and phone numbers to callers.
Facilitated customer connections to the appropriate departments for specialized assistance.
Resolved customer issues and inquiries promptly, ensuring high satisfaction and loyalty.
Collaborated with team members to enhance service delivery and operational efficiency.
Experience
5-7 Years
Level
Senior
Education
AAS
Directory Assistance Operator Resume
Objective : Resourceful Directory Assistance Operator with 2 years of experience in delivering prompt and accurate information to customers. Demonstrated expertise in managing high call volumes while ensuring customer satisfaction. Adept at utilizing database systems to resolve inquiries efficiently, contributing to overall service excellence and client loyalty.
Skills : Call Handling Techniques, Telecommunication Systems, Professional Communication Skills, Customer Inquiry Resolution, Call Routing, Information Accuracy
Description :
Efficiently managed customer inquiries and provided accurate information via a computer-based telephone system.
Suggested alternative spellings and locations for requested numbers to enhance caller experience.
Maintained high levels of professionalism while wearing a headset and utilizing keyboard equipment.
Responded to over 800 inbound 411 calls per shift, meeting all established performance metrics.
Collaborated with team members to ensure seamless call handling and customer service delivery.
Utilized complex databases to resolve customer issues swiftly and accurately.
Consistently achieved top performance ratings and met bonus criteria for call handling efficiency.
Experience
0-2 Years
Level
Junior
Education
AA
Assistant Directory Assistance Operator Resume
Objective : Enthusiastic Assistant Directory Assistance Operator with 2 years of experience delivering exceptional customer support. Proficient in efficiently handling high call volumes and utilizing advanced directory systems to provide accurate information. Committed to resolving inquiries promptly, enhancing customer satisfaction, and maintaining high service standards.
Skills : Customer Service Excellence, Record Keeping, Attention To Detail, Time Management, Phone Etiquette, Information Retrieval
Description :
Processed a high volume of inbound and outbound calls for directory assistance, ensuring timely and accurate responses.
Provided directory assistance and managed toll and international call processing with precision.
Handled escalated and emergency calls, effectively recording and directing them to the appropriate departments.
Utilized advanced data systems to locate and deliver accurate information to customers promptly.
Maintained a well-organized workspace, ensuring safety and efficiency in operations.
Responded professionally to customer inquiries, enhancing service quality and customer loyalty.
Collaborated with team members to streamline call processes and improve overall service delivery.
Experience
0-2 Years
Level
Entry Level
Education
AAS
Directory Assistance Operator Resume
Objective : Experienced Directory Assistance Operator with 2 years of providing outstanding customer service and managing high-volume inquiries. Expertise in utilizing directory systems to deliver accurate information swiftly. Strong problem-solving skills and a commitment to enhancing customer satisfaction through effective communication.
Skills : Data Entry And Management, Database Navigation, Data Analysis, Critical Thinking, Voice Clarity, Language Proficiency
Description :
Trained new employees on directory assistance procedures, improving service efficiency.
Managed multiple phone lines, handling high call volumes while delivering accurate information.
Utilized advanced directory systems to assist callers with business and residential inquiries.
Maintained detailed records of customer interactions for quality assurance.
Resolved customer issues swiftly, ensuring high satisfaction levels.
Communicated effectively with team members to enhance service delivery.
Monitored call metrics to identify areas for improvement and training needs.
Experience
0-2 Years
Level
Entry Level
Education
A.A.
Lead Directory Assistance Operator Resume
Summary : Dynamic Lead Directory Assistance Operator with 10 years of experience in managing high-volume inquiries and delivering precise information. Expert in utilizing advanced directory systems and improving customer engagement through effective communication. Proven track record in training teams to enhance service quality and operational efficiency.
Skills : Customer Inquiry Management, Technical Proficiency, Team Collaboration, Adaptability
Description :
Managed a team of directory assistance operators, ensuring high standards of customer service.
Utilized advanced directory systems to provide accurate and timely information to customers.
Trained new hires on procedures, enhancing team efficiency and service quality.
Monitored call metrics to optimize performance and service delivery.
Conducted regular team meetings to discuss performance and share best practices.
Collaborated with management to develop strategies for improving customer satisfaction.
Experience
7-10 Years
Level
Management
Education
AAS
Directory Assistance Operator Resume
Objective : With 5 years of experience as a Directory Assistance Operator, I excel in delivering precise information and exceptional customer service. My strong communication skills and proficiency in database navigation enable me to efficiently handle high call volumes while ensuring customer satisfaction and loyalty. I am dedicated to enhancing user experiences through effective problem-solving and support.
Skills : Accurate Data Entry, Effective Multitasking, Training Skills, Scheduling, Interpersonal Skills, Sales Skills
Description :
Conducted thorough business category searches to provide accurate information to customers.
Delivered prompt and courteous assistance, ensuring customer inquiries were fully addressed.
Verified busy lines and connected callers to emergency services as needed.
Facilitated toll call completions by dialing numbers on behalf of customers.
Managed inbound calls for directory inquiries, ensuring efficient information retrieval.
Provided assistance to customers seeking specific telephone numbers or details.
Resolved customer issues swiftly, contributing to high service satisfaction rates.
Experience
2-5 Years
Level
Entry Level
Education
AAS
Directory Assistance Operator Trainee Resume
Objective : Enthusiastic professional with 2 years of experience as a Directory Assistance Operator, adept at managing customer inquiries and delivering accurate information efficiently. Proven ability to navigate databases and handle high call volumes while maintaining exceptional service quality. Committed to enhancing customer satisfaction through effective communication and prompt issue resolution.
Skills : Problem Solving, Customer Relationship Management, Product Knowledge, System Navigation, Quality Assurance, Customer Retention
Description :
Retrieved address and telephone data from company databases, ensuring accurate information delivery to callers.
Provided directory assistance to customers, enhancing their experience with prompt and accurate responses.
Managed a high volume of inbound calls, consistently meeting call center performance metrics.
Delivered comprehensive directory information services, contributing to overall customer satisfaction.
Guided callers through the process of placing collect calls and locating business numbers.
Informed customers about call costs, ensuring clarity and transparency.
Documented customer interactions and feedback for continuous service improvement.
Experience
0-2 Years
Level
Entry Level
Education
A.A.
Directory Assistance Operator Resume
Headline : Dedicated Directory Assistance Operator with over 3 years of experience in providing accurate and timely information to callers. Proficient in utilizing various databases and communication tools to assist customers effectively. Strong problem-solving skills and a commitment to delivering exceptional service in high-pressure environments. Bilingual in English and Spanish, enhancing communication with diverse clientele.
Skills : Administrative Support, Service Orientation, Cultural Awareness, Feedback Reception, Positive Attitude, Research Skills
Description :
Delivered exceptional customer service by warmly greeting callers and addressing their inquiries.
Accurately recorded call details and obtained necessary information from customers.
Utilized computerized directories to locate local and long-distance telephone numbers efficiently.
Generated detailed reports on call metrics and customer interactions as required.
Assisted customers in accessing vital information promptly and effectively.
Employed research and typing skills to provide the most accurate responses.
Scored 100% in call center training assessments, demonstrating proficiency in service delivery.
Experience
5-7 Years
Level
Management
Education
AAS-IT
Directory Assistance Operator Resume
Objective : Driven and detail-oriented Directory Assistance Operator with 2 years of hands-on experience in delivering accurate information and exceptional customer service. Adept at swiftly managing high call volumes while utilizing advanced database systems to resolve inquiries. Committed to enhancing customer experiences through effective communication and problem-solving.
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