Dispatch Supervisors are responsible for coordinating and supervising the work activities of a transportation or call centers. Typical Dispatch Supervisor Resume emphasizes on job duties such as – interviewing and hiring staff, supervising employee and work performance, optimizing workflows, handling calls from various geographical areas, networking with vendors and suppliers, enforcing company policies, managing development and research processes and handling all related activities.
Aspiring candidates should depict in the resume qualifications such as strong communication skills, coaching abilities, leadership skills, time management skills, teamwork, and work prioritization skills. The dispatch supervisors should have a good knowledge of the dispatching process and procedures. Most of the eligible candidates have a degree in relevant areas such as logistics or supply chain management.
Objective : Seeking a position where I may be able to utilize my administrative knowledge, customer service, bookkeeping, and general office skills to maintain greater office efficiency and productivity. I am a committed team member and strive in any position to succeed and build in any way possible.
Skills : Strong organizational skills, Active listening skills,.
Description :
Resolve customer complaints and answer customers' questions regarding policies and procedures.
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.
Implement corporate and departmental policies, procedures, and service standards in conjunction with management.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Train and instruct employees in job duties and company policies or arrange for training to be provided.
Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
Review records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance.
Experience
0-2 Years
Level
Entry Level
Education
Diploma
Dispatch Supervisor Resume
Objective : Motivated, self-driven professional with over five years of sales and customer service experience. Genuinely enjoy helping people through consultative sales Known for ability to build relationships and educate customers, resulting in customer satisfaction, retention, and increased sales.
Skills : Strong Organizational Skills, Active Listening Skills,.
Description :
Provide prompt customer support by listening to customers and responding in a way that resolves their questions and problems and meets or exceeds their expectations.
Answer inbound calls in a professional and courteous manner, and provide customer service and order management to customers, drivers and internal sales force.
Collect bags from airline baggage service offices and load bags into truck, some weighing over 50 lbs.
Trace freight and use troubleshooting skills to track down location of freight that is lost, late, misdirected, etc.
Complete dispatch pick-up calls communicating directly with customers to schedule and arrange for freight arrival according to customer requirements.
Work closely with customers to develop positive working relationships and to expand freight opportunities wherever possible.
Using systems, enter data into computer system and use information to answer questions and problems as they arise.
General office duties and other duties as assigned Provides leadership to assigned personnel through effective goal setting, performance reviews, delegation, and communication.
Experience
2-5 Years
Level
Junior
Education
Associate In Science
Dedicated Dispatch Supervisor Resume
Summary : Medical Administrative Assistant adept at verifying insurance coverage, reviewing records, scheduling exams. Previously supported up to 7 physicians in a busy medical office setting. Patient-oriented with strong attention to detail, professional telephone etiquette and organization skills with background in billing and collections, records management, maintenance and appointment setting. Desires a role in a medical office environment.
Skills : Microsoft Office, Administrative Assistant, Training & Development, Organizational Skills.
Description :
Effectively managed a high-volume of inbound and outbound customer calls.
Addressed and resolved customer complaints empathetically and professionally.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Prepared reports and communication for senior management.
Oversaw call center employees to ensure customer satisfaction goals were consistently met.
Conducted performance reviews for my team of Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
Experience
10+ Years
Level
Senior
Education
Diploma
UPS Dispatch Supervisor Resume
Headline : I have many years working in the transportation and logistics field. My strengths are efficieny, effectiveness, along with driver and customer relations. I have a strong working knowledge of computer systems and programs as well as routing, DOT regulations, driver management/relations/coaching skills, the ability to multi-task and deliver exceptional customer satisfaction. I am looking for a company where my leadership skills will be recognized and appreciated, while taking that company's efficiency and drivers to the next level.
Skills : Microsoft Office, Excel, HTML, JAVA, C++, Javascript, CSS, Microsoft Access, Objective C, SQL, User Experience Design, Troubleshooting, Computer Repair, Network Administration, Asp.Net.
Description :
Ensured that all dispatch objectives were met on a daily basis as assigned by the Regional Manager and Project Manager.
Effectively managed 4 dispatchers, including training and policy and procedure enforcement.
Responsible for driver scheduling and efficiencies under the current Metro Access contract.
Effectively implemented "best practices" for dispatchers to help streamline operations and maintain peak on time performance.
Supervised the overall pick up and delivery of 400+ trips daily Assists in the hiring and management of operators and dispatch personnel.
Ensured overall excellent customer service and complaint ratios of less than 6% per 10,000 passengers.
Experience
5-7 Years
Level
Executive
Education
Diploma
Package Center Dispatch Supervisor Resume
Objective : To obtain a rewarding and successful career, by incorporating my work experience and interpersonal skills with an opportunity in an office environment, where there is a need for variety office duties such as computer knowledge, organizational abilities, dispatching & customer service.
Skills : Proficient with windows environment, Type 45 wpm ,.
Description :
Interact with General Motors to provide them quality service for their operation.
Interact with Schneider Logistics to provide General Motors quality service.
Contact drivers for setting up work assignments.
Make decisions on the most efficient use of drivers and equipment.
Oversee daily dock operations of loading and unloading trailers.
Use Highway Master for tracking purposes and payroll purposes.
Reimburse drivers' out-of-pocket expenses via petty cash.
Answer customer phone calls and efficiently handle their needs and complaints.
Experience
2-5 Years
Level
Junior
Education
Vocational In Drafting
Dispatch Supervisor/Trainer Resume
Objective : Operations, Logistics and Transportation Management with 25 years of management experience across multiple business disciplines encompassing Fortune 500, regional and corporate responsibilities. Strategic and tactical operations and transportation expert with strong qualifications in consulting as a logistics leader to all levels of the organization. Team player accustomed to managing multiple priorities in fast-paced, ever-changing environment.
Skills : Word, Excel, Typing, Supervising, Multitasking, Interpersonal.
Description :
Managed leased drivers, providing customer service for warehouse and transportation issues with the stores, measure on-time deliveries, create logistics (wave) plan, track and analyze all fleet statistics, process payroll, work with operations to increase efficiencies of logistics plan.
Managed operation without the assistance of a Fleet Manager, reported to regional Management in Northern CA.
Improved the relationship between Transportation and Operations which increased communication and provided better customer service to the stores.
Improved driver management relationships resulting in a 50% lower driver turnover.
Reduced the number of Hostler moves by 22% in the yard contributing to operational efficiencies.
Reduced yard inventory minimizing the cost of mis-placed trailers and trailer damage.
Implemented program to ensure timely return of empty totes to the warehouse for pick, pack, and ship.
Reduced driver lease company workers comp rates by consistently implementing a safety first policy.
Experience
2-5 Years
Level
Junior
Education
Private Fleet Management
Main Dispatch Supervisor Resume
Headline : Dependable employee bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills. .
Skills : Excel, Powerpoint.
Description :
Assist the Operations Manger with daily water heater Sears Manager and parts inventory.
Ensure Technicians inspect and sign off vital fluids of fleet.
Ensure water heaters are not damaged before delivery.
Assist in disposal of damaged and lead products.
Also responsible for scheduling and processing Sears work orders.
Constant communication with managers, keeping them updated.
Audit invoices, part requisitions and process claims for Sears.
Train new dispatchers and assist dispatch department.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Art In Studio Art
UPS Dispatch Supervisor Resume
Summary : Military police protect the lives and property on Army installations by enforcing military laws and regulations. They also control traffic, prevent crime and respond to all emergencies. JOB DUTIES Law enforcement patrols Interview witnesses, victims and suspects in investigations Crime scene security and processing Arrest and charge criminal suspects.
Skills : Computer, Microsoft Word,Power Point, Excel.
Description :
Perform as shift supervisor/lead dispatcher for any assigned shift within police or fire communications center.
Provide training and testing supervision of subordinate personnel, to include the assignment/review of work.
Prepares input to performance evaluations, receives/dispatches routine/emergency telephone calls/radio communications from/to citizens, patrol units, other law enforcement, fire and rescue, or other public safety agencies.
Act as shift supervisor in dispatching personnel and equipment in emergencies using established protocols.
Operates a variety of communications equipment, operates an electronic telephone console, receives emergency calls and provides information to the public.
Prepares and maintains accurate records and logs of all radio transmissions, telephone calls and other records, files, information systems.
Type information on a computer keyboard to process or update information accurately.
Operate computer inquiry terminal to obtain information on persons and vehicles through related database systems.
Experience
10+ Years
Level
Senior
Education
Associate Of Science In Nursing
Dispatch Supervisor Resume
Objective : Scheduling Manager/ Customer Service Manager who goes above and beyond and takes on multiple projects at once. Excellent work ethic and strength in boosting company Morale.
Skills : I have taken and passed the postal exam I am CPR certified.
Description :
Managed a 60 vehicle fleet of cable technicians.
Provided an elevated customer experience to generate a loyal clientele.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Served as the main liaison between customers, management and sales team.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Screened applicant resumes and coordinated both phone and in-person interviews.
Cross-trained and backed up other customer service managers.
Experience
0-2 Years
Level
Entry Level
Education
Bachelor Of Science
Admin Assistant/Dispatch Supervisor Resume
Summary : Dependable Office Worker with more than 12 years of transferable experience. Proven clerical, organizational and communication skills in a variety of settings. Upbeat attitude with a history of producing quality results. My experience has come from working with non-profits as well as private companies. I feel very fortunate to have been able to do this and have gained invaluable knowledge in the process which would be an asset to any potential employer.
Skills : Typing , as400, Axon, MS Office.
Description :
Supervised 10 dispatchers and ensure that queue is being worked properly.
Answer questions about policy and procedure from employees.
Responsible for hiring, scheduling, terminating, and coaching of employees.
Monitored multiple call queues to ensure all calls were being answered and dispatchers were available to take incoming calls.
Completing rate sheets for provider's additional services and ensuring amounts are correct for billing purposes.
Act as a mentor for other agents by helping answer program and system questions in absence of other supervisors.
Performed vehicle inspections to assist network coordinators with credentialing for transportation providers.
Assisted with taking incoming calls during heavy call times to assist with dispatching and correcting trips.
Experience
7-10 Years
Level
Management
Education
Diploma
Main Dispatch Supervisor Resume
Objective : Customer Service Manager/Director experience with all the facets of the hiring, training, coaching, and development processes of call center representatives. Essential Call Center Management Skills: Skilled in call center day to day operations Familiarity with Key Performance Indicators (KPI's) Multi - line phone operation proficiency Committed to maintaining data integrity Exceptional workflow management Persuasive Speaker.
Skills : 70+ WPM ., Data Entry, Dispatching, Adobe, Word, Customer Service, Excel, Filing, Logistics, Management, Operations.
Description :
Daily oversight of dispatch team's work performance daily, weekly, and monthly.
Provided various statistical reports to upper management on a weekly and a monthly basis.
Provided technical assistance to the staff Position also served as a working supervisor performing dispatch functions when needed.
Handled all interviews and terminations for the dispatch department.
Performed all annual employee evaluations and reviews.
Assigned and delegated work projects as needed.
Reviewed and resolved all customer escalations with our client Brighthouse to their satisfaction.
Handled all dispatch scheduling for the department to ensure proper staffing levels were always maintained.
Experience
0-2 Years
Level
Entry Level
Education
High School Diploma
Flight Dispatch Supervisor Resume
Objective : Excellent business management skills in an office environment Capabilities span a variety of tasks, including office management, human resources, word processing, calendar management and database program use Leadership qualities in managing the work efficiently and in running the administration smoothly Distinguished Service Award, 2014 Exceptional Performance Award, 2015 Distinguished Service Award, 2016.
Provided daily direction and communication to employees to ensure customer service calls are answered in a timely, efficient, and in a knowledgeable manner.
Responsible for suggesting methods to improve area operations, efficiency and service to both external and internal customers.
Provided statistical and performance feedback and coaching on a regular basis to each team member.
Wrote and administered performance reviews for skill improvement.
Provided appropriate training, coaching, counseling and direction to Customer Service Representatives/ Dispatchers.
Prepared corrective action forms and communicate effectively with employees with regard to the appropriate corrective action as required.
Scheduled dispatchers according to volume needs.
Assisted Manager with daily operation of call center, including but not limited to any special project assigned.
Experience
0-2 Years
Level
Entry Level
Education
BS In Business Administration
Dispatch Supervisor III Resume
Summary : To Excel in the company I work for and to use my abilities and skills Dependable, self-motivated, and able to work well with others. Strong organizational skills including planning, scheduling, and filing. Excellent interpersonal skills. Multitasking is a plus for me.
Skills : Proficient with MS Office programs.
Description :
Maintain the service technician schedules and dispatches technicians as service calls are completed.
Schedule technician return trips with customers to complete jobs after arrival of parts.
Maintain on call schedule for service technician and after hours service procedures.
Enter service calls, schedules calls, and generates call debriefing with technicians daily.
Maintain customer database, ensuring complete, accurate, and updated entry of information.
Respond to customer inquiries regarding company schedule and requested lead times, equipment service, and service invoicing, and general inquiries.
Respond to service technician requests both by online and phone.
Responsible for all dispatchers schedule, PTO and making sure all coverage's are handled.
Experience
7-10 Years
Level
Management
Education
Associate
Dispatch Supervisor Resume
Objective : Highly organized MBA with extensive supervisory and managerial experience in the retail, service and transportation fields including small business operations. Contributed to increasing customer service satisfaction by 174% from [].
Skills : Certified personal trainer.
Description :
Arranged daily dispatching schedules for 20 employees.
Assisted management to conduct bilingual meetings with Spanish speaking workers.
Responsible for opening and closing warehouse based on assigned shift.
Assisted warehouse manager in inventory, storage, loading and unloading activities.
Provided support to management by processing payroll and customer payments.
Reported accidents and results of customer satisfaction surveys to management.
Provided strong support to clients by handling all phone calls regarding service status.
Experience
0-2 Years
Level
Entry Level
Education
Master Of Business Administration
Dispatcher Supervisor Resume
Objective : Coordinating departmental continuous improvement plans and activities, Managing and controlling costs to stay within the department operating budget targets, and also Resolving various systems, parts, people, or process issues to correct deficiencies, reduce costs, improve processes/performance.
Skills : Inventory Control, Billing Skills, Sales&Marketing, Vendors Sales, And Process Of All Orders.
Description :
Transported vehicles for auto auction invoices of vehicles to be paid for inspections detail of vehicles.
Interviewed new applicants' background checks PDF files for auction.
Used Dependability being accountable being trustworthy being on time.
Maintained the warrant logbook and conducts quarterly warrant reviews and disseminating to 12 area offices Files messages properly and maintains the criminal history dissemination logbook.
Maintained strong customer and driver relations.
Managed communications with customers and ensured that routes and trips are performed safely and on time.
Objective : Preparing and completing analytical and statistical reports and memos as required, Preparing copies of recordings as directed, Remaining current on job-specific procedures through attending training courses in order to apply appropriate methodologies.
Routed customer deliveries in a cost-efficient manner.
Operated in compliance with DOT standards/Regulations.
Met and exceeded location financial goals.
Scheduled daily usage of drivers and daily equipment assigning to meet customer requests.
Scheduled backhauls.
Organized preventive measures and Employee awareness programs.
Experience
2-5 Years
Level
Executive
Education
Diploma
Dispatcher Supervisor Resume
Objective : Seeking employment that will help me utilize my skills and abilities in a Dispatcher Supervisor professional environment. To come up with innovative ideas and concepts, that assist the growth of the company.
Skills : Supervising Skills, Communication Skills.
Description :
Answered 911 Calls Dispatch Officers, Louisiana State Police Troop E Officers or Work with State Police Dispatcher or One of the 9 Local Agencies that do not have Dispatchers we handle all dispatching and information running for those officers and work with the 3 Agencies that do have dispatchers we pass the information along to there dispatchers.
Answered telephone and route calls to appropriate departments when not a 911 call.
Set the bar high with customer service Skills Used Excellent Customer Service Data Entry Microsoft Office Suite EFleet Suite Hours if Service Management System SAUCON GPS Management System Distinctive Dispatching Software Typing 40+ Words per minute Effective Communication in Written and Oral Formats Logistical and Transitional Thinking Critical Thinking Time Management.
Disciplined and coached employees to ensure policies and procedures are followed.
Reported all accidents efficiently and accurately to the safety coordinator.
Collected and filed driver's timesheet, student attendance, and pre trips paperwork daily.
Prompted employees for random drug and alcohol tests.
Experience
2-5 Years
Level
Executive
Education
BA In Business Management
Package Dispatch Supervisor Resume
Objective : Performance, Process, and Results-Driven in Commitment to Quality and Continuous Improvement High performance, results-driven operations management professional with a career demonstrating visionary leadership, expertise, and distinguished performance in business operational management. Driver and catalyst for change, combining tactical execution of strategic initiatives with strong leadership of cross-functional staff and development of key alliances to capture and enhance overall business and bottom-line performance.
Skills : Planning Skills, Monitoring Skills.
Description :
Managed dispatch plans for warehouse and preload operation.
Reviewed and analyzed various data to identify dispatch trends and create plans that maximize dispatch results.
Modified dispatch plans preventing obstacles and oversaw load modifications improving service and costs.
Worked with management team, Industrial Engineering and service providers to create and execute dispatch plans.
Promoted new technology implementation to achieve cost, safety, and service objectives.
Monitored executed dispatch plans to identify improvement opportunities and make adjustments.
Analyzed trends for the week to ensure the work is distributed evenly among Service Providers.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Science In Psychology
Package Dispatch Supervisor Resume
Summary : Experienced Package Dispatch Supervisor with 13 years of supervisor experience in a large, culturally diverse organization and capable of effectively functioning with minimum supervision. A team player with the ability to adapt to new situations. Adept at multitasking to achieve individual and team goals. A quick learner with a desire for continuous personal growth.
Position Supervised daily activities of package handlers to ensure that all assigned duties are accomplished safely and timely.
Analyzed and planned a center's daily package dispatch to ensure timely and efficient dispatch service performance.
Reviewed data (e.g., stop and volume trends, missed pieces, cost per piece, etc.) to identify dispatch trends and uses these trends to create plans that maximize results.
Developed, updated, and monitored dispatch processes and plans using trend and production report data to adjust routes and evenly distribute work works to improve dispatch operations by promoting the implementation of new technology and monitoring dispatch planning system functionality.
Trained, coached, and mentored staff to ensure smooth adoption of ORION.
Worked directly with management and employees to achieve progressive growth and increased revenue.
Analyzed historical data to reach and exceed the plan set by the corporation.
Experience
10+ Years
Level
Senior
Education
BS In Sociology
Package Dispatch Supervisor Resume
Summary : Dependable supervisor bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem-solving skills.
Skills : Microsoft Office Products, MSDS & SDS Experience, Teaching, Fluency In German, Detailed Documentation.
Description :
Supervised daily activities of package handlers to ensure that all assigned duties are accomplished safely and timely.
Maintained and updated records in multiple databases.
Submitted accurate reports daily.
Found solutions to complex problems, through good cognitive reasoning skills.
Developed working relationships through good Customer service skills (both internal/external).
Analyzed the previous day's production reports and weekly trends to incorporate improvements into future plans Determine employee training needs to produce continuous development plans Provide feedback and support Conduct performance evaluations and resolve individual and group performance issues Support a collaborative work environment through continuous communication and relationship building.
Performed general office tasks such as paperwork, typing, and/or use of a computer, filing, calculating, and use of the telephone.
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