Dispatcher Resume
Summary : Energetic, highly-motivated professional who utilizes her combination of work ethic, skills, organization, and experience to prove herself as a highly competent and valuable worker. Experience includes sales, scheduling and verification of transportation vehicles, legal research, real estate and call center work. Most recent work has been with Total Quality Logistics in Milford, Ohio.
Skills : Strong Communication, Strong Customer Service, Teamwork, Microsoft Office, Microsoft Outlook, Flexibility
Description :
- Develop and maintain a professional but paternal relationship with each driver in order to ensure his/her needs are being met by the company.
- Communicate timely and effectively with customers to ensure a high level of service.
- Maximize driver availability to fully utilize equipment in order to provide maximum revenue and profitability.
- Review all phone and fax orders, and process and distribute according to a terminal procedure.
- Responsible for timely and efficient movement of loaded trucks carrying various products.
- Enter load information into tmw system and prepare delivery memos for each load.
- Review documentation to ensure that proper loading numbers, lifting instructions, rack assignments, billing instructions, etc.
- Provide documentation and communicate to drivers all pertinent information for a scheduled load(s).
- Review dispatch sheet, schedule loads/driver assignments to ensure all loads are dispatched.
- Monitor and update drivers' progress throughout the shift and update tmw by actualizing the events.
Experience
10+ Years
Level
Senior
Education
Business Accounting
Security Dispatcher Resume
Objective : Versatile professional with record of outstanding customer service and performance management. Lead by example with transparency, open communication, confident decision making and encouragement.
Skills : Microsoft Office, TMW, As400, Omnitracs, Dispatch, Administrative Assistant
Description :
- Helped develop and implement the new computer-aided dispatch system and provided training for the company service centers.
- Produced quality work sufficient enough to earn quality employment references for future opportunity.
- Served as the customer's company contact to ensure the product they need and to deliver it on time.
- Maintained and prioritized daily tasks and projects including call logs, appointments, travel, expense reports, and general errands. Liaised with vendors to order and maintain an inventory of office supplies.
- Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research, and development.
- Communicate effectively both in person and on the phone with management, customers, and drivers, providing concise instruction or information.
Provided customer services by listening to work related concerns of drivers and directed them to the appropriate personnel.
Experience
2-5 Years
Level
Executive
Education
Bachelor of Science
Dispatcher/Scheduler Resume
Headline : Experienced professional looking to bring enthusiasm, dedication, and an exceptional work ethic. High energy and outgoing with a dedication to positive customer relations.
Skills : Quick Learner, Ability To Multi Task, Time Management, Customer Service , Determine, Adaptability, Critical Thinker, Team Player, Detail Oriented, Self Motivated
Description :
Assisting guest and owners personally or by phone regarding inquiries and solving certain problems or complaints in emphatic manners.Answering numbers of phone calls per day and directing to the right department.Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information. Monitor personnel or equipment locations and utilization to coordinate service and schedules.Scheduling radd flight plans with the national guards, verifying warrants, lining up rotational wreckers.Answering multiple phone lines for emergency and non-emergency services for the state.Maximize equipment, coordinate customers demands with customers service, dispatcher, planners to meet on time pick up and delivery.
Experience
5-7 Years
Level
Executive
Education
Diploma
Dispatcher II Resume
Headline : Administrative professional with a criminal justice degree. Proven customer service with compassion and understanding while adhering to policies and procedures. To obtain a position as a Customer Services Representative in a major corporation.
Skills : Computer In Word Perfect, Microsoft Word, Excel, PowerPoint, Access, MS Front Page. Outlook.
Description :
- As a dispatcher, schedule and dispatch bus drivers, work crews, safety and security patrols, and emergency personnel as needed.
- Provide direction for drivers who have gotten lost or have trouble with vehicles.
- Computer to transmit assignments and compiling reports on progress.
- Take bus driver calls for information and assistance while they are driving routes and trips during the regular workday.
- Provide bus route information to parents, students, and staff upon request and provides trip routing information to staff members who attend out of town conferences.
- Must be available to stand-in for the director of transportation or other transportation personnel for early morning start-up when needed.
- Schedule vehicles as needed, input miles and hours for bus trips, vehicle trips, maintain schedules for drivers, contact and schedule sub drivers.
Consistently received exceptional reviews from customers for delivering outstanding service.
Experience
5-7 Years
Level
Management
Education
MBA
Security Dispatcher/Officer Resume
Summary : Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven with strong time management and prioritization abilities.
Skills : Microsoft Office, Employee Supervision, Management, Multi-Line Phone System, Customer Service
Description :
- Plan and organize the daily and weekly service professional work schedule; including dispatching of our service teams to customer locations.
- Providing outstanding customer service to ensure that parts, service, and installations are delivered timely and efficiently.
- Utilizes maps, GPS, or other vehicle locating and tracking devices to build effective, efficient, accurate delivery routes.
- Analyzes the planned versus actual reports to provide feedback to management for policymakers to improve customer service.
- Assist sat both voice & data, keeping customers updated on repair issues.
- Create and maintain all trouble records based on customer reports and other documentation.
- Work independently, troubleshoot and perform corrective procedures that meet inflexible commitment deadlines.
- Demonstrated ability to manage multiple priorities under a highly stressful environment.
Experience
7-10 Years
Level
Management
Education
Diploma
Dispatcher Supervisor Resume
Summary : Over 9 years of experience in warehouse and administration offering versatile skills. A problem solver, who readily adapts to change, works independently and exceeds expectations. Possess the ability to juggle multiple priorities and meet tight deadlines without compromising quality.
Skills : 70 W.P.M., Microsoft Office, Customer Service, Cash Handling/Cash Register, POS Systems, Multi-Line Phone System, Dispatch
Description :
- Dispatches drivers to calls as they are received, using information on customer needs, drivers locations and loads, and daily factors to balance cost and speed of response.
- Assign routes and service tickets to appropriate drivers throughout the day and for the next day; close service tickets each day.
- Plan, distribute monitor and follows-up daily route assignments to ensure customers are serviced per waste pro standards and agreements.
- Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues close routes, enter notes and call customers regarding concerns.
- Effectively communicate with both drivers and customers to ensure customer satisfaction.
- Work directly with the customer service manager, operations manager, and the drivers to ensure prompt follow through of all issues.
- Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues.
- Review route paperwork and close work orders from previous day routes, paying close attention to detail, identifying and correcting any issues.
- Records and documents information from drivers and distributes to appropriate departments.
Experience
7-10 Years
Level
Management
Education
General Education
Assistant/Dispatcher Resume
Headline : Experience Inbound Center Agent who can efficiently process a large volume of calls in a day. Adept in computer database programs offering exceptional customer service and retaining clients who have issues with the company product. Specialize in dealing with angry clients and processing large amounts of call data and interpreting customer service data from a spread sheet.
Skills : Microsoft Office, Quick Books, Reliable, Dependable, Quick Learner, Motivated, Leadership, Great Team Worker, Ability To Work Without Supervision, Organized
Description :
- Maintained and assisted in maintaining assigned files and records; received and processed information according to established department of transportation guidelines and procedures.
- Operated two-way radio base stations; operate paging system as required; operate electronic medical record software for orders.
- Advised personnel about traffic problems such as construction area, accidents, congestion, weather conditions, and other hazards.
- Followed up on all pending and recommended work with customer utilizing the pending work log.
- Initiated and set up new procedures to track equipment on loan to customers utilizing software for service dispatcher.
- Assigned break schedules and made sure that the daily tasks were completed.
- Maintaining calls and emergency situations for all of Reeves County and ems calls for part of ward county.
Experience
5-7 Years
Level
Executive
Education
Associate of Science
Administrative Dispatcher Resume
Objective : Administrative Assistant with background in providing support to multiple Companies, Managers and Supervisors. Ethical, confidential, committed, self-motivated and innovative person who can effectively manage and maintain the business needs, utilize resources and interpersonal skills to work towards creative solutions, and welcome challenges that lead to personal, professional and team growth.
Skills : Exceptional Customer Service , Complaint Handling And Resolution, Decision Making Abilities, Customer Needs Assessment , Type 50 Wpm,
Description :
- As a dispatcher, there are several competencies and tasks that are required.
- Building relationships with service partners, other Daktronics employees, dispatch team members, and vendors is important.
- Ability to multitask and change priorities as new requests or other urgent work is offered is needed.
- Following the policies and procedures that the department has in place is important to successfully complete work.
- Courteously and professionally handling calls and in-person interactions with service partners, dispatch team members, other Daktronics employees, and vendors is a daily responsibility of my position.
- Processing work orders, invoices, and other requests attention to detail and analyzing the information given is required.
- Worked with my supervisor, team members, and team leads to assist with continuous process improvements.
Experience
2-5 Years
Level
Executive
Education
Human Resource Management
National Dispatcher Resume
Objective : Strong self-starter, highly productive individual with excellent organizational, interpersonal situations, even under stressful conditions. Highly motivated: able to think independently when called upon to quickly resolve complex situations, even under stressful conditions. Committed, adaptable and responsible work ethic and great communicator. Able to represent a company with professionalism and confidence.
Skills : Communication, Multi-Tasking, Critical Thinking, Professionalism, Punctuality, Teamwork, Keyboarding, Microsoft Office Applications, Customer Service, Instructing/Training, Telecommunications
Description :
- Managing the dispatching of work to service installation and repair technicians to meet customer committed time frames in an area covering over a million customers.
- Heavy data analysis required to determine the most efficient and effective way to allocate resources throughout the day in a fast paced environment.
- Include answering inbound calls from department clerks, managers, and customers informing them of the status of their orders and communicating with multiple departments to ensure timely resolution to all inquiries.
- Build rapport with customers through effective and precise communication.
- Provide superior customer service and work quality while demonstrating attention to detail, flexibility, and innovation in resolving problems.
- Possess effective communications skills, and work well with others at all levels.
- Proven ability to handle large volume calls in a professional and courteous manner.
- Trained in using various software programs to dispatch and process inbound calls including Avaya, endeavor, variant.
Experience
2-5 Years
Level
Executive
Education
General Education
Dispatcher Resume
Headline : More than 5 years successful experience in customer service and support with recognized strengths in dispatching, problem-solving and trouble-shooting, as well as staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
Skills : Microsoft Office, Excel, Teamwork, Organizational, Communications, Problem Resolution, Phones, Multi-task, Self-starter, Customer Service, Cashier
Description :
Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.Skills used reception, dispatching, attention to detail, answering phones. Manage and maintain hotels for crews working on sites and traveling between shops as needed.Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly. Effectively managed a high-volume of inbound and outbound customer calls.Resolved issues such as bus breakdown, dot addherence, weather and road conditions.
Experience
5-7 Years
Level
Management
Education
Associate of Science
Lead Dispatcher I Resume
Objective : Able to run reports as needed, and Weekly Dispatcher Metrics, Identifies opportunities to optimize productivity and customer satisfaction. Ensure the dispatchers are using the tools available to them for timely accurate dispatching.
Skills : Management Experience, Customer Service, Microsoft Office, Inventory Management, Dispatch.
Description :
- Schedule and dispatch over 70 drivers for up to 600 ride weekly in a high-stress environment for a 24/7 business.
- Train and implement new ways to improve chauffeur excellence in a highly competitive field.
- Oversee and mentor dispatchers to ensure that all jobs are completed in a timely and efficient manner.
- Track costs and continuously improve ways to keep overall costs down.
- Work closely with the Operations Manager to make sure all employees are performing a job to the company's highest standards.
- Created an advanced Excel grid with conditional formatting to suit the needs of the company.
- Helped track chauffeur hours to ensure that all drivers kept logbooks within industry requirements.
Experience
2-5 Years
Level
Junior
Education
Bachelor's In History
Lead Dispatcher Resume
Summary : Professional with 11+ years service dispatch/administrative support. Forward thinker that seeks solutions to reduce impact to operations. Exemplary communication skills and strategic forecasting abilities.
Skills : Budgeting, Cash Management, Invoice & Purchase Orders, Billing, Payroll Administration, Sales, & Dispatch.
Description :
- Responsible for receiving & prioritizing service calls.
- Scheduled 20+ technicians for skilled appropriate assignments within the commercial HVAC field.
- Ensured parts or equipment were available for technicians to perform work assigned.
- Recorded technician findings to be submitted for reporting/quote to a tenant.
- Coordinated projects with change out & construction departments.
- Prepared service orders for billing.
- Monitored time spent on assignments to maintain profits.
Experience
7-10 Years
Level
Management
Education
Marking Management
Senior Dispatcher Resume
Summary : As a Senior Dispatcher, responsible for Ensuring that all decisions and actions are in full compliance with applicable NERC operating standards, other regional and regulatory standards and Tri-State's Energy Risk Management Policy.
Skills : Law Enforcement, Fire Safety, Microsoft Office Suite, Criminal Investigations, Emergency Management.
Description :
- Used a computer-aided dispatch system to determine the nature and location of emergency calls, determine priorities, and dispatch and coordinate .
- Entered, updated, and retrieved information from a variety of computer systems while managing emergency scenes and emergency call management.
- Identified any operational and regulatory risks, and then escalating as appropriate.
- Arranged for necessary repairs in order to restore service and schedules.
- Assist case managers with listening and solving issues in the unit.
- Operate office equipment, such as fax machines, copiers, or phone systems and Arrange for repairs when equipment malfunctions.
- Trained all new dispatchers. Managed monthly reports for commercial clients. Compiled training manual and structured training program.
Experience
7-10 Years
Level
Management
Education
High School Diploma In Economics
Senior Dispatcher Resume
Summary : Federal Law Enforcement Officer with a strong Administrative support background offering versatile office management skills and proficiency in Microsoft Office programs., Strong planner and problem solver who readily adapts to change, Improving many departmental procedures, Working independently and exceeds expectations, Able to juggle multiple priorities and meet tight deadlines without compromising quality.
Skills : Excellent written and oral communication, Analytical and great at multi-tasking.
Description :
- Knowledges of supervisory techniques, personnel policies and procedures, emergency dispatch practices and terminology, and instruction and guidelines of the work area.
- Maintained Radio Communications for all Hospital Departments, with primary focus on Police Unit.
- Monitored of thirty seven in house camera monitors, New York State Police Information Network (NYSPIN) monitoring, Input, criminal History Checks (CCH), Want and Warrant Inquiries.
- Tasked with the direct involvement of the design plans for the Police renovation project.
- Performed basic maintenance of computer systems, communications equipment, and general office equipment; inspect and tested equipment for proper operations; troubleshoots computer problems; clear paper jams and order and replaces paper, ink, or toner; coordinates service/repair activities as needed.
- Established and maintained effective relationships with those contacted in the course of work to include staff, officers, vendors, patient's contractors, etc.
- Trained new hires, as well as provide support and direction for fellow dispatchers.
Experience
7-10 Years
Level
Management
Education
Associate
Communications Dispatcher Resume
Summary : To succeed, keeping in mind that willingness and determination will secure me in a position that fits skillset; and provide me the opportunity to become an important asset to this company and/or organization.
Skills : Data entry, Customer Service, Multi line telephone systems.
Description :
- Determined their locations, and the nature of their problems to determine the type of response needed.
- Received incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
- Determined response requirements and relative priorities of situations, and dispatched units in accordance with established procedures.
- Entered, updated, and retrieved information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
- Relayed information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
- Observed alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.
- Maintained files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files.
Experience
10+ Years
Level
Senior
Education
Certificate In Nursing
Communications Dispatcher Resume
Headline : Competent and motivated individual, who is highly organized with the ability to manage multiple simultaneous tasks and meet deadlines and dedicated team player with a strong work ethic.
Skills : Microsoft Office, Officer Safety, Customer Service.
Description :
- Provided community and inter-agency communications for the police department through various methods.
- Proficiently used of computer-aided dispatch (CAD) systems and a variety of communications equipment to include but not limited to digital secure radio consoles, telephone, recording, and computer systems.
- Followed all written standard operating procedures (SOP).
- Made quick efficient evaluations of public emergency calls and routed them to the proper law enforcement or fire emergency responder.
- Responsible for the organization and filing of warrants.
- Performed a variety of record-keeping and other general clerical work.
- Maintained the highest level of confidentiality on information received from all computer systems and phone calls related to general and emergency situations.
- Gathered necessary information needed for writing a variety of reports to include but not limited to the destruction of property, theft, and hit and run reports.
Experience
5-7 Years
Level
Executive
Education
B.S in Criminal Justice
Communications Dispatcher Resume
Objective : As a Communications Dispatcher worked with the public has given me a great opportunity to meet and help all kinds of people, Learned and used many clerical and computer skills which also plays a huge part in work history and will show my ability to perform a job at your company.
Skills : Technical Support, Communication, Regulatory Compliance.
Description :
- Answered telephones and managed the call operations switchboard. Monitored phone and radio traffic for calls for service and dispatch appropriate units.
- Made routine all-band announcements communicating attendance, ride operations, statuses, and other pertinent information.
- Documented and communicated park attendance, ride throughput, weather conditions, and ride wait times hourly to all park leadership and operational units. Documented all events during calls for service electronically via ReportExec Dispatch System.
- Monitored alarm system for triggered alarms and coordinated with the alarm company, local authorities, and park security units to respond.
- Documented findings of building checks, fire watches, and park patrol observations.
- Responsible for Inventory and distribute radios, keys, and other park assets to operational units.
- Monitored general area CCTV surveillance systems for guest traffic.
Experience
2-5 Years
Level
Junior
Education
B.S. In Communications
Communications Dispatcher Resume
Summary : Over 6 years of experience as Communications Dispatcher responsible for handling notifications, calls and requests that come through dispatch; as well as any additional tasks related to the functions of Communications.
Skills : Inventory Management, Bookkeeping General Ledger, Reconciliations.
Description :
- Responsible for answering emergency and non-emergency calls for service.
- Dispatched city emergency forces and/or other resource agencies in accordance with prescribed procedures.
- Operated emergency CAD equipment. Monitored and operated multiple police and fire frequencies.
- Provided safety to the public with basic instructions to safeguard persons in hazardous conditions prior to the arrival of trained fire and police personnel.
- Consistently maintained accuracy in the National Crime Information Center; validated warrants, criminal information, and other validated articles.
- Received and responded to the emergency and non-emergent calls including enhanced 911, emergency calls from the public, dispatchers, and law enforcement agencies via telephone, radio systems, or computer-aided dispatch systems.
- Evaluated information received and prioritize calls and dispatched required units and/or agencies.
- Monitored and coordinated police unite activity and assignments via police radio.
Experience
7-10 Years
Level
Management
Education
Masters In Administration
Crew Dispatcher Resume
Objective : Crew Dispatcher with 3 years of experience in Ensuring that all CMA/VRU outages are reported, and also Ensuring that Personal Leave Thresholds are maintained on a terminal by a terminal basis in accordance with established criteria; advising Field when exceptions occur.
Skills : Type 60 Wpm, Data Entry, Payroll, Ten Key By Touch, Customer Service, Filing, Procurement, Inventory Control.
Description :
- Balanced to ensure all trains had sufficient crew members for safe operation.
- Collaborated with floor managers, chief train dispatchers, and train masters in multiple train yards on-time operation of all trains.
- Kept track of available manpower, routed crewmembers, scheduling of the crewmembers, communicated with the trainmen and engineers in accordance with their contract between the union and the company in making their monthly seniority moves, marking off and back off from sick days, scheduling their vacation and personal leave days and in notifications of their jobs being annulled, abolished or other the making sr.
- Moved to roll them off of their assignments.
- Prepared detailed daily reports of crew operations for multiple train yards.
- Compiled data and prepare reports, charts, and business correspondence entered data and retrieved information via mainframe or personal computer to prepare payroll, bills, checks, or other documents, ordered, stocked, and maintained office supplies, resolved customer complaints, worked independently in a fast-paced, demanding environment, communicated by radio, telephone, intercom, computer or other communication devices.
- Ensured compliance with all railroad rules and regulations for safety, operations, and the Federal Railroad Administration (FRA).
Experience
2-5 Years
Level
Junior
Education
GED
Crew Dispatcher Resume
Headline : Results-oriented certified emergency operations professional with a proven record of identifying and implementing processes to improve mitigation, preparedness, response, and recovery. Possess special interest in facilitation, instruction, and exercise development, using resource materials, and following regulatory standards.
Skills : Crew Member, Multitasking, Leadership.
Description :
- Worked closely with dispatchers to resolve problems and coordinate the efficient daily operation of the airline.
- Reported on daily scheduling and department status.
- Ensured that all Crew Dispatchers are working safely, efficiently, and effectively as per plan in order to meet operational requirements.
- Ensured that Crew Dispatchers are provided with the necessary bulletins and documentation, as required.
- Ensured that daily job briefings are conducted with Crew Dispatchers and that manpower availability, operating conditions, and job requirements are effectively communicated with staff.
- Ensured that all manpower availability reports are reviewed and deemed accurate before releasing on behalf of the Crew Management Center.
- Performed all required CMC staff productivity measurements and audits.
Experience
5-7 Years
Level
Executive
Education
Associates In Business Administration
