A Dispatcher Supervisor coordinates the overall working at the call center or in the transportation company. Typical Dispatcher Supervisor Resume indicates the following duties – handling calls from various geographic areas, enforcing company policies, optimizing workflows, recruiting staff, supervising daily operations of the dispatch department, coordinating with sales and production department, solving issues relating to service orders, and customer service; handling live dispatch, GPS and Mas data input; verifying purchase orders, briefing employees on safety issues, and giving instructions to drivers and tracking vehicles.
Summary of skills that often highlight a resume is – knowledge of manufacturing process and dispatch routines, superior supervisory skills, experience in handling dispatch and managing a team of drivers, excellent skills in drafting reports, and leading employees, familiarity with hiring and training process, the ability to develop effective and systematic work-flow; and the ability to get exposed to physical occupational and physical environment risks. Most eligible candidates have a degree in fields such as logistics or supply chain management.
Summary : Over 7 years experience in the transportation industry, including class A driver (multiple axle truck), truck driving, equipment operator, dispatcher, , shipping & receiving, and Inventory Control Excellent people skills and customer relations Excellent verbal communication skills, friendly, courteous, dedicated, conscientious, and articulate Thrive in a fast-pace, high-energy environment.
Skills : Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Adobe Photoshop, Graphic Design, Spanish Speaking, Fast-Paced, Fast Typing Speed, Clear Communication, Answering Telephones, Food Safety License, Excellent People .
Description :
Answered telephone calls from airline agents regarding wheelchair escort service when needed.
Dispatched escorts as needed as well as supervise them.
Communicated over the radio with skycaps on duty as well as escorts to help conduct the process more smoothly.
Logged information into the book and into Microsoft Excel on the CPU for company records.
Assisted with wheelchair service when short staff.
Scheduled pick-up and deliveries, update runs in the computer, troubleshoot.
Maintained and adjusted the schedule as needed due to changes in the radio room.
Experience
7-10 Years
Level
Management
Education
Advanced Diploma
Dispatcher Supervisor Resume
Summary : Operating and monitoring sophisticated communications systems Computer-Aided Dispatch and Radio System; initially troubleshoot issues and report appropriate failure to the correct persons.
Skills : MS office, Dispatcher.
Description :
Supervised dispatchers and over 200 mail and freight drivers.
Trained both drivers and dispatchers with what their role with the company consists of.
Assisted in putting together bids for USPS contracts.
Get extra equipment and drivers for Christmas contracts and negotiate rental rates.
Monitored scheduled versus actual deliveries and run reports accordingly.
Set up drivers and scheduled of inbound and outbound freight; determined dispersal of drivers.
Set up relay points in the computer for Qualcomm.
Experience
7-10 Years
Level
Management
Education
High School Diploma
911 Dispatcher Supervisor Resume
Headline : Reviewing statistical data which outlines MSA and employee performance; adjusting schedules (breaks/lunch) as necessary to achieve performance goals.
Skills : Microsoft Office, Outlook, Access, Internet, PC Typing- 50+ WPM.
Description :
Operated multi-channel radio system.
Received and transmited all information to troopers covering 20 counties and 2 cities Answers emergency and non-emergency multi-line computerized telephone system.
Entered and retrieved information through Computer Aided Dispatch (CAD) terminal.
Responded to inquiries and complaints and secures emergency assistance.
Contacted and requested services of wreckers, emergency medical services to include Med-Flight, fire services and other law enforcement agencies.
Operated a computerized information network terminal.
Made entries, inquiries and retrieves information through the Virginia Criminal information Network (VCIN), National Criminal Information Network (NCIN) and the National Law Enforcement Telecommunications System (NLETS) to be disseminated by radio and telephone.
Experience
5-7 Years
Level
Executive
Education
MS
Dispatcher Supervisor Resume
Objective : Coordinating departmental continuous improvement plans and activities, Managing and controlling costs to stay within the department operating budget targets, and also Resolving various systems, parts, people, or process issues to correct deficiencies, reduce costs, improve processes/performance.
Skills : Inventory Control, Billing Skills, Sales&Marketing, Vendors Sales, And Process Of All Orders.
Description :
Transported vehicles for auto auction invoices of vehicles to be paid for inspections detail of vehicles.
Interviewed new applicants' background checks PDF files for auction.
Used Dependability being accountable being trustworthy being on time.
Maintained the warrant logbook and conducts quarterly warrant reviews and disseminating to 12 area offices Files messages properly and maintains the criminal history dissemination logbook.
Maintained strong customer and driver relations.
Managed communications with customers and ensured that routes and trips are performed safely and on time.
Objective : Preparing and completing analytical and statistical reports and memos as required, Preparing copies of recordings as directed, Remaining current on job-specific procedures through attending training courses in order to apply appropriate methodologies.
Routed customer deliveries in a cost-efficient manner.
Operated in compliance with DOT standards/Regulations.
Met and exceeded location financial goals.
Scheduled daily usage of drivers and daily equipment assigning to meet customer requests.
Scheduled backhauls.
Organized preventive measures and Employee awareness programs.
Experience
2-5 Years
Level
Executive
Education
Diploma
Dispatcher Supervisor Resume
Objective : Seeking a responsible and challenging Dispatcher Supervisor position in a growth-oriented progressive institution where my experience and skills will significantly contribute to the overall success of the organization and provide opportunities for my career growth.
Skills : Microsoft Office, Multitasking.
Description :
Assisted driver's in the field with unplanned and changing situations, in addition to keeping drivers updated on events such as cancellations, add-ons, or changes in conditions.
Scheduled and dispatched workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios or telephones.
Maintained a master list of all routes and trips to assure timely services and accurate information.
Assisted drivers with routing directions by exhibiting a comprehensive knowledge of street locations in the New York tri-state area.
Communicated issues efficiently with the Operations Manager and the Human Resource department to resolve all customer issues promptly and effectively.
Monitored radio, telephones, and on-road provisions of service for quality.
Worked while standing, sitting, and/or walking for a long period of time.
Experience
2-5 Years
Level
Executive
Education
MS
Dispatcher Supervisor Resume
Summary : A driven Dispatcher Supervisor professional who is a team player and is a result-oriented leader with broad-based experience in operations management, with a primary focus in Plant and HSE Management and procedures. A strong emphasis on production planning, lean manufacturing, and P&L Management, with a track record of achieving substantial cost savings through leadership and development.
Skills : Planning Skills, MS office.
Description :
Insightful knowledged of the names and general location of principal streets and buildings.
Ability to think and act quickly, calmly, and accurately in an emergency and under stress.
Managed daily operations of 25 drivers and GPS tracking.
Multi-tasked between dispatching, file maintenance, call routing, and handling customers.
Managed client's schedules for medication pick-ups.
Worked closely with the manager.
Oversaw 120 employees with a fleet of 80 buses on a lot.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Dispatcher Supervisor Resume
Summary : A Dispatcher Supervisor with 12 years of honorable and faithful service. Expertly experienced in Logistical Planning and Operations with superior leadership and management experience. Ability to manage multiple projects, complete stated objectives, and work independently in a variety of settings.
Skills : Microsoft Word, PowerPoint, And Outlook, Excellent Customer Service, Excellent Oral And Written Communication, Yielding High Results With Or Without Distraction.
Description :
Properly, effectively, and efficiently, assigned over 1500 commercial bus drivers to chartered runs.
Edited, Audited, and Inspected over 400 Department of Transportation Hours of Service Logs for commercial drivers -Utilize Windows-Based and Web-Based Programs for dispatching purposes.
Provided and ensure driver training and orientation to over 40 current and new employees.
Built a phenomenal working report with customers, operators, and office staff.
Experienced Create and modify drivers' schedules independently as dictated by customer needs and ensure the most efficient delivery to customers.
Monitored fuel usage and critical error reports.
Resolved all customer and driver complaints.
Experience
10+ Years
Level
Senior
Education
BA In Business Management
Dispatcher Supervisor Resume
Headline : Performing all payroll duties including documenting work orders, mileage, all employee requests including leave or sick days, and enforce random drug screening, Filed, faxed, organized, recycled, shipped packages, and any other office duties needed.
Dispatched, tracked, and supervised 20 CDL, waste pro drivers to access daily routine in routing with disposing of loss property goods residentially and commercial also.
Created routing spreadsheet's by using proper tools provided by company policy to manage minute to the hourly status of the drivers and kept tight by reporting 10-19's and E.T.A's as well.
Managed payroll, fuel cost, and company invoices pertaining to employees, and company policies and procedures.
Provided 100% quality customer service with handling a high call volume in customer calls with questions and/or concerns with accurate replied information.
Satisfied customers by using proper knowledge to move forth with their requests or needs.
Maintained a clean, sanitized, and most importantly a safe work environment as well as light maintenance work for myself as well as fellow co-workers.
Worked on office projects using Think Stream, Microsoft Word, Computer-Aided Dispatch, & 911 Mapping Software.
Experience
5-7 Years
Level
Executive
Education
MS
Dispatcher Supervisor Resume
Objective : Seeking employment that will help me utilize my skills and abilities in a Dispatcher Supervisor professional environment. To come up with innovative ideas and concepts, that assist the growth of the company.
Skills : Supervising Skills, Communication Skills.
Description :
Answered 911 Calls Dispatch Officers, Louisiana State Police Troop E Officers or Work with State Police Dispatcher or One of the 9 Local Agencies that do not have Dispatchers we handle all dispatching and information running for those officers and work with the 3 Agencies that do have dispatchers we pass the information along to there dispatchers.
Answered telephone and route calls to appropriate departments when not a 911 call.
Set the bar high with customer service Skills Used Excellent Customer Service Data Entry Microsoft Office Suite EFleet Suite Hours if Service Management System SAUCON GPS Management System Distinctive Dispatching Software Typing 40+ Words per minute Effective Communication in Written and Oral Formats Logistical and Transitional Thinking Critical Thinking Time Management.
Disciplined and coached employees to ensure policies and procedures are followed.
Reported all accidents efficiently and accurately to the safety coordinator.
Collected and filed driver's timesheet, student attendance, and pre trips paperwork daily.
Prompted employees for random drug and alcohol tests.
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