Dispensary Technician Resume
Objective : As a Dispensary Technician, responsible for Providing excellent customer service to all patients and communicating in a positive and friendly manner, Accurately processing all point-of-sale transactions, and verifying order accuracy with patients.
Skills : Customer Service, Inventory Control.
Description :
- Provided excellent customer service to all patients and communicated in a positive and friendly manner.
- Resolved patient inquiries with professionalism while diffusing stressful situations.
- Partnered with a member of management for assistance as needed to ensure excellent customer service.
- Performed end-of-day closing procedures in the POS system & investigate any variances at the end of the shift. Reported any variances to the closing manager to ensure effective communication & resolution.
- Complied with standard operating procedures and State regulations as well as adhered to patient confidentiality (HIPPA) laws and Company policies and procedures.
- Maintained a clean & organized working environment and assisted the team in sanitizing the work area and tools (phone, keyboard.).
- Reviewed and completed prior authorization requests with appropriate requested medical information.
- Completed outreach calls to patients who are overdue for medication refills.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Senior Dispensary Technician Resume
Summary : As a Senior Dispensary Technician, responsible for learning, navigating and accurately utilizing the companys Point of Sale & Patient data management software systems processing prior authorization requests, making medication adherence outreach calls to patients, and dispensing medications to and collecting co-pays from patients at our health centers medication dispensaries, as well as assist with compliance activities at all sites, Ensuring that the contact between pharmacy staff and patients is efficient and positive interaction and that the patients receive the correct prescriptions and facilitates access to education and pharmacist as needed.
Skills : Written and Oral Communication, Detail-Oriented.
Description :
- Facilitated refill requests to care coordination or provider as appropriate.
- Maintained complete, timely, and accurate documentation of all approvals and denials, and transfers all clinical questions and judgment calls to the pharmacist.
- Understood, anticipated, and responded to complex questions from third-party payers.
- Prescreened payment sources to identify problematic payers.
- Verified prescription information along with patients’ insurance, collects co-pays and refilled any necessary prescriptions.
- Accurately dispensed medications according to the patient’s prescription.
- Established and maintained patient profiles while following confidentiality procedures.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Dispensary Technician Resume
Objective : As a Dispensary Technician, responsible for Providing knowledge, expertise, guidance, and a personalized experience to each patient by explaining the potential benefits of the Premium Cannabis products offered.
Skills : Computer Skills, Interpersonal Skills, Technician.
Description :
- Troubleshooted and coached patients about proper medication adherence.
- Kept abreast of industry trends and regulatory changes in the pharmacy industry and incorporated knowledge in the performance of job duties.
- Interpreted and applied guidelines and procedures.
- Used good reasoning and judgment.
- Maintained an in-depth knowledge of all strains and products in-store inventory as well as industry-wide product and trend knowledge.
- Oversaw the store's compliance with all applicable local, state, and federal laws and regulations.
- Developed and executed the company growth strategy.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Junior Dispensary Technician Resume
Objective : As a Junior Dispensary Technician, responsible for Overseeing the patient intake process, ensuring that appropriate patient records and paperwork are submitted, and confidential information is maintained appropriately.
Skills : Patient Insurance, Interpersonal Skills.
Description :
- Maintained up-to-date and facile grasp of all product offerings and apply knowledge to match products with the needs and preferences of each patient.
- Scheduled patient appointments and maintain the dispensary appointment calendar.
- Oversaw and performed patient intake process, including ensuring that all customers are registered MMP prior to entry or scheduling, and documenting patient visits and transactions consistent with company policies.
- Greeted and engaged patient clients upon entry to the service floor with sensitivity to meet each patient’s level of comfort, knowledge, and need for service;
- Arranged for and followed up after patient consultations with dispensary health care professionals as appropriate.
- Ensured that each patient encounter begins with the patient’s particular circumstances, needs, and preferences.
- Consulted with and deferred to healthcare professionals for medical advice and decision-making.
Experience
2-5 Years
Level
Junior
Education
High School Diploma
Dispensary Technician Resume
Headline : As a Dispensary Technician, responsible for Ensuring patient questions or concerns are resolved quickly and completely, Communicating any requests or unresolved concerns to management immediately Accountable for accurately receiving, coordinating, and fulfilling patient orders by utilizing the Point of Sale (POS) and inventory tracking systems in compliance with AYR Wellness, local and state policies.
Skills : MS Office, Decision Making, Customer Service.
Description :
- Adapted to varied sales volume and stayed active by initiating continued learning activities, creating an engaging environment, and assisting in keeping the dispensary properly stocked, clean, tidy, and in operating order while keeping a Patient First acuity.
- Followed compliance practices and prevented the diversion of medical cannabis to anyone other than authorized patients.
- Assisted in processing and monitoring floor stock and participated in daily inventory counts.
- Assisted in fostering a positive work environment, treating everyone with dignity and respect while perpetuating a curiosity for “everything cannabis.
- Performed opening and closing procedures.
- Accommodated scheduling may include varied shifts, weekends, and some holidays.
- Escorted and assisted patients with disabilities in navigating the dispensary, consultation couches, registers, entrances, and exits.
Experience
5-7 Years
Level
Executive
Education
GED
Dispensary Technician Resume
Objective : As a Dispensary Technician, responsible for Identifying problems and recommending solutions in daily work and for assigning projects/programs to improve service, Understanding and complying with policies, procedures, and practices, and Promoting team culture by establishing and maintaining effective working relationships across the organization, Conducting select reports and compliance-check activities.
Skills : Problem Solving, Customer Service.
Description :
- Abided and filed all required records for controlled substances according to State Agency regulations.
- Accurated prescription entry into pharmacy software and proper labeling of the dispensable products.
- Maintained a clean and organized work environment.
Restocked and prospered the storage of marijuana products in an organized manner.
- Restocked and maintained packaging supplies associated with dispensing activities.
- Answered of phone calls in a timely manner.
- Maintained the strictest confidentiality in compliance with HIPAA guidelines.
- Performed the duties of this job, the employee is regularly required to perform grasping, talking, hearing, seeing, and repetitive motions.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Dispensary Technician Resume
Headline : As a Dispensary Technician, responsible for providing superior customer service, and efficient and friendly demeanor to our patients, Assisting the General Manager in maintaining the clean and orderly appearance of the dispensary area, prioritizing work, and processing orders in compliance with Federal and State regulations.
Skills : Customer Service, MS Office, Cash Handling.
Description :
- Provided patients with guidance on cannabis strains, prices, and the use of related accessories, with consultation of company medical professionals as necessary.
- Explained product label information to patients.
- Confirmed patient purchase amount before dispensing medicine.
- Dispensed medicine per the recommendation of the counselor and the patient's request.
- Assisted patients with and process all transactions for the sale of products via cash, credit card, and any other form of payment accepted by the company.
- Assisted with the fulfillment of online pre-orders and orders for curbside and home delivery as directed.
- Accurately and efficiently received, processed, and fulfilled patient orders by utilizing the Point of Sale (POS) and inventory tracking systems in compliance with AYR Wellness, local and state policies.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Dispensary Technician Resume
Headline : As a Dispensary Technician, responsible for working in varying and sometimes adverse weather conditions when the business requires such as performing retail operations outside via curbside service, removing trash, or other outdoor tasks.
Skills : Cleaning, Managing Customer Complaints, Technician.
Description :
- Communicated with non-patients, e.g., sales representatives, vendors, etc. to ensure effective dispensary operations.
- Maintained knowledge of and compliance with company policies and procedures and state dispensary regulations.
- Routinely inspected products for quality and compliance (including the maintenance of proper packaging and labeling).
- Prevented, detected, and reported the diversion of marijuana products and other company property.
- Communicated relevant information or messages to management.
- Maintained consistent standards of excellence.
- Maintained clean and orderly workstations and display cases.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Dispensary Technician Resume
Summary : As a Dispensary Technician, responsible for reading and interpreting documents such as safety rules, operating and maintenance instructions, and procedure manuals, writing routine reports and correspondence, and speaking effectively before groups of customers or employees of the organization.
Skills : Organizational Skills, Interpersonal Skills, Technician.
Description :
- Labeled all medicine containers with test results consistent with company policies and procedures.
- Reconciled register drawer cash and debit receipts at the opening and closing of each business day.
- Emailed patient purchase receipts upon request.
- Respected and protected patient confidentiality and related rights through compliance with company privacy and data security policies and procedures.
- Communicated patient concerns to Dispensary Manager.
- Performed other duties as assigned by management and otherwise comply with company policies and procedures and MMP regulations.
- Contributed to a safe, respectful, tolerant, and supportive environment for co-workers and patients, free of discrimination, hostility, and abuse.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Dispensary Technician Resume
Objective : As a Dispensary Technician, responsible for Participating in in-service training, Assisting with conducting an inventory of merchandise periodically during the year, adding and subtracting two-digit numbers and multiplying and dividing with 10s and 100s, dealing with problems involving several concrete variables in standardized situations.
Skills : Problem-Solving, Time Management, Cash Registration Operations, Communicational Skills.
Description :
- Ensured compliance with the state’s cannabis usage laws such as minimum age for customers.
- Performed other duties assigned by management, and assisted managing staff with opening and closing procedures of the facility.
- Kept a clean and organized workstation, clutter-free ensuring the right tools are easily accessible.
- Created a positive and friendly work environment by engaging with fellow peers and assisting each other when needed.
- Greeted customers when they walk through the door.
- Assisted with setting up merchandise displays on the sales floor, restocking inventory, and notification of depleted items.
- Collaborated with fellow team members to keep the sales floor area clean and always organized.
Experience
2-5 Years
Level
Executive
Education
GED
