A Dispute Analyst is responsible for helping the company to get its hard-earned revenue, and to solve disputes. Job responsibilities associated with the role are listed on the Dispute Analyst Resume as – researching credit card disputes and building dispute cases to recover funds for merchants; validating appropriate data from internal and third-party systems, ensuring appropriate course of action is pursued, monitoring disputed transactions for possible fraudulent activity, and serving customers by solving product and service problems.
The job description should contain the following skills – strong computer skills, experience in disputes, or the payments industry, detail-oriented and result-driven approach, the ability to listen to customers and solve conflicts, the ability to analyse information and think through difficult problems. A high school diploma or GED is necessary.
Summary : With a decade of experience as a Dispute Analyst, I excel in investigating consumer disputes and inquiries while ensuring compliance with regulations such as the FCRA. My expertise includes leveraging advanced analytical skills to resolve conflicts efficiently, collaborating with cross-functional teams, and providing actionable insights that enhance operational processes. I am committed to delivering exceptional service and fostering positive outcomes for all stakeholders.
Facilitated communication between disputants to clarify issues and identify their needs.
Drafted and finalized settlement agreements, ensuring mutual understanding and compliance.
Delivered presentations on mediation best practices to various organizations.
Evaluated evidence and applied relevant regulations to reach informed conclusions.
Authored detailed written opinions and decisions on cases.
Provided process guidance to technical teams to enhance business objectives.
Conducted training on Business Process Model Notation (BPMN) for internal staff.
Experience
10+ Years
Level
Senior
Education
B.A. Human Services
Dispute Analyst Resume
Headline : Bringing over seven years of specialized experience in dispute analysis, I adeptly investigate consumer disputes across multiple channels, ensuring compliance with key regulations like the Fair Credit Reporting Act. My strong analytical capabilities enable me to resolve conflicts effectively while collaborating with diverse teams to improve operational efficiency.
Initiated and managed dispute cases for clients, ensuring timely resolutions on complex merchant-related issues.
Identified and reported instances of fraud on credit card accounts, coordinating with security teams for effective resolution.
Conducted thorough investigations by asking targeted questions to ascertain dispute details and client concerns.
Collaborated with external vendors to gather necessary documentation and insights for dispute analysis.
Drafted comprehensive written responses to consumer inquiries, ensuring clarity and compliance with regulations.
Evaluated exceptions and motions, applying sound judgment in determining admissibility of evidence in disputes.
Maintained meticulous records of all dispute cases, ensuring accurate tracking and reporting of resolutions.
Experience
5-7 Years
Level
Executive
Education
B.S. in HS
Dispute Analyst Resume
Headline : Seasoned Dispute Analyst with over seven years of experience in managing and resolving consumer disputes while ensuring strict adherence to regulatory standards. Skilled in utilizing advanced analytical techniques to investigate claims, streamline processes, and enhance the overall dispute resolution framework. My proactive approach fosters collaboration across teams, resulting in improved service delivery and customer satisfaction.
Skills : Consumer Dispute Resolution, Analytical Problem Solving, Conflict Resolution Strategies, Data Analysis and Reporting, Cross-Functional Collaboration
Description :
Investigated and resolved consumer transaction disputes through comprehensive research and analysis.
Conducted outreach to merchants to validate disputed transactions, enhancing claim accuracy.
Filed claims on behalf of customers, employing effective questioning techniques to gather necessary information.
Assisted in after-hours claims processing, demonstrating commitment to service excellence.
Organized and prepared essential documentation for customer claims, ensuring thoroughness and compliance.
Utilized Microsoft Office Suite and other tools efficiently to manage case documentation and reporting.
Demonstrated strong multitasking abilities and maintained professionalism in high-pressure environments.
Experience
5-7 Years
Level
Executive
Education
B.S. in HS
Dispute Analyst Resume
Objective : Dynamic Dispute Analyst with five years of specialized experience in navigating complex consumer disputes and ensuring regulatory compliance. Proficient in utilizing data analytics to identify patterns, resolve conflicts, and enhance operational efficiency. A collaborative team player dedicated to delivering exceptional service and fostering positive outcomes for clients and stakeholders.
Analyzed consumer accounts to determine appropriate resolutions for disputes.
Accurately entered data into various software systems to maintain up-to-date records.
Researched pricing discrepancies and communicated findings effectively.
Facilitated meetings to discuss claims and collaboratively resolve issues.
Thrived in a fast-paced environment, consistently meeting tight deadlines.
Managed multiple tasks simultaneously while maintaining attention to detail.
Conducted hearings to gather information relevant to the resolution of claims.
Experience
2-5 Years
Level
Executive
Education
B.S. in BA
Dispute Analyst Resume
Headline : An accomplished Dispute Analyst with over seven years of experience in resolving complex consumer disputes while ensuring compliance with regulatory standards. Adept at employing strong analytical skills to investigate claims and enhance operational workflows, I collaborate effectively with cross-functional teams to deliver optimal solutions. My commitment to excellence drives positive outcomes and superior service for all stakeholders.
Skills : Contract Negotiation, Analytical Problem Solving, Regulatory Compliance, Data Analysis, Customer Service Excellence
Description :
Facilitated the resolution of invoice disputes, ensuring customer satisfaction.
Communicated analytical findings and escalated issues to relevant stakeholders efficiently.
Reviewed and verified tax discrepancies on invoices, enhancing accuracy in tax credits.
Investigated Purchase Order disputes in SAP, resolving issues through internal systems and customer liaison.
Prepared and reconciled journal entries, maintaining accurate ledger accounts.
Collected and analyzed data on aging accounts, preparing comprehensive reports.
Identified and resolved billing disputes with vendors through negotiation.
Experience
5-7 Years
Level
Executive
Education
B.S. in BA
Dispute Analyst Resume
Headline : Bringing over seven years of expertise as a Dispute Analyst, I specialize in meticulously investigating consumer disputes while ensuring adherence to regulatory standards. My strong analytical acumen enables me to efficiently resolve conflicts and enhance operational workflows. I thrive in collaborative environments, driving impactful solutions that elevate service quality and foster stakeholder satisfaction.
Skills : Data Analysis, Dispute Resolution, Data Visualization, Report Generation
Description :
Investigated and resolved consumer claims filed by cardholders, ensuring compliance with industry standards.
Managed daily claim assignments, overseeing each case until final resolution.
Issued credits to accounts post-investigation when warranted, maintaining accuracy and integrity.
Ensured strict adherence to Regulation E guidelines throughout the dispute process.
Engaged with account owners to gather necessary information for thorough claim assessments.
Conducted IVR queries for the disputes team, facilitating efficient information retrieval.
Documented all campaign-related business processes in Blue Works Live for transparency and audit purposes.
Experience
5-7 Years
Level
Executive
Education
B.S.B.A.
Dispute Analyst Resume
Objective : Driven Dispute Analyst with over five years of comprehensive experience in resolving consumer disputes and ensuring strict regulatory compliance. Proficient in utilizing advanced analytical tools to identify discrepancies and facilitate timely resolutions. I excel in collaborating with cross-functional teams to enhance operational processes and improve customer satisfaction.
Skills : Data Analysis and Reporting, Conflict Resolution, Data Analytics, Customer Service Excellence, Financial Dispute Management
Description :
Organized promotional events with teams to address special projects effectively.
Prioritized and planned workload to meet critical deadlines with minimal supervision.
Reviewed requests for extended warranty repairs, ensuring compliance with company policies.
Negotiated resolutions independently with consumers on warranty disputes, enhancing customer relations.
Provided leadership and follow-up initiatives using MS Office and Lotus Notes under time constraints.
Analyzed financial information for compliance and created spreadsheets for departmental reviews.
Processed payment disputes as a third-party back office, ensuring adherence to regulatory standards.
Experience
2-5 Years
Level
Junior
Education
B.S. in BA
Dispute Analyst Resume
Summary : Bringing a wealth of expertise accumulated over ten years, I am adept at navigating complex dispute resolutions while ensuring compliance with industry regulations. My strong analytical skills empower me to dissect intricate data, identify discrepancies, and facilitate efficient resolutions. I thrive in collaborative settings, driving process improvements and enhancing customer satisfaction through effective communication and problem-solving.
Facilitated resolution of consumer disputes through detailed analysis and effective communication with clients and creditors.
Ensured compliance with FCRA and other regulatory requirements throughout the dispute resolution process.
Utilized SAP and CRM systems for managing customer disputes and tracking case progress.
Conducted comprehensive research on accounting discrepancies reported by customers.
Delivered specialized training on compliance requirements to team members.
Collaborated with cross-functional teams to enhance dispute resolution protocols.
Generated detailed reports on dispute trends, aiding in strategic decision-making.
Experience
7-10 Years
Level
Management
Education
B.S. Finance
Dispute Analyst Resume
Objective : Possessing five years of dedicated experience in dispute analysis, I specialize in the thorough investigation and resolution of consumer disputes while ensuring compliance with regulatory frameworks. My analytical expertise allows me to identify discrepancies and implement effective solutions, fostering collaboration with cross-functional teams to enhance operational efficiencies.
Skills : Data Analysis Tools Proficiency, Regulatory Compliance Knowledge, Data Visualization Techniques, Process Improvement Strategies, Conflict Resolution Skills
Description :
Investigated and resolved customer inquiries related to credit card billing disputes, ensuring compliance with relevant regulations.
Collaborated with issuing banks to ensure proper coding of disputes, enhancing accuracy in processing.
Managed customer complaints via calls and written correspondence, providing timely and effective resolutions.
Processed cardholder disputes in accordance with company policies and procedures, maintaining high standards of service.
Handled Visa and MasterCard chargebacks, representment, and compliance, ensuring thorough documentation and accuracy.
Executed credit and debit adjustments to customer accounts and merchant banks, maintaining financial integrity.
Documented and reported fraud-related disputes, ensuring timely resolution and compliance with guidelines.
Experience
2-5 Years
Level
Junior
Education
B.S.B.A.
Dispute Analyst Resume
Objective : As a seasoned Dispute Analyst with five years of specialized experience, I effectively navigate complex consumer disputes while ensuring compliance with regulatory standards. My strong analytical skills enable me to identify discrepancies and implement efficient solutions, enhancing operational workflows. I am dedicated to fostering collaboration across teams to drive positive outcomes and improve service quality.
Skills : Customer Service Excellence, Organizational Skills, Effective Communication Skills, Regulatory Compliance Knowledge, Data Interpretation Skills
Description :
Investigated and resolved fraud claims and disputed charges within strict guidelines and time-frames.
Requested and analyzed necessary documentation to resolve matters quickly and efficiently.
Evaluated information to ensure compliance with company standards and regulatory requirements.
Assisted the 3rd Party Collection Team with customer reports, dispute resolution, and accounting analysis.
Handled incoming and outbound calls regarding payment disputes and resolution.
Promoted to Dispute Analyst within 2-3 months due to exceptional performance.
Collaborated with Lines of Business to define objectives and enhance processes.
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