The job purpose of an EAP Counselor is to answer incoming calls from people accessing the Employee Assistance Program (EAP) benefits provided by the employer for things such as brief counseling, financial and legal consultation, and helping in finding resources for child and dependent care. Primary responsibilities are listed on the EAP Counselor Resume as – acting as customer service link between the corporate clients and their employees’/ family members; assessing behavioral health emergency or crisis; providing brief intake assessment, and phone counseling; providing authorization of appropriate sessions, providing assistance with the affiliate network; locating and screening potential providers; and completing all necessary paperwork.
The most sought-after skills for the post include the following – excellent customer service and social skills, the ability and comfort with a wide range of diversity; sound judgment and the ability to think out of the box, and experience in assessing mental health emergencies and coordinating care for any such needs that are required. Broad knowledge of substance abuse is also crucial. The job requires an advanced or master’s degree in the behavioral health field, and clinical experience in one or more of the following areas – EAP, mental health, case management, or counseling.
Summary : Creative, energetic, and flexible individual seeking a counseling position that will allow using talents to assist individuals in developing and implementing skills to help them improve their well-being.
Skills : Microsoft Office, Company Case Management Systems.
Description :
Delivered telephonic EAP services to military service members and their families in addition to working with commercial EAP customers and managed care contracts.
Participated in focus groups for process improvement and increased call center efficiency for service telephonic employee assistance services to Military Service Members, Active Duty, Reserves, National Guard, and their families.
Conducted clinical assessment and provide treatment referrals.
Supported the Federal Contract under the Department of Defense.
Provided telephonic assessments covering a multitude of issues including emotional well-being, substance abuse, work issues, marital and family, communication, divorce/separation, parenting, grief/loss, stress, and work-life issues including childcare, eldercare, everyday issues, financial and other specialty services.
Addressed various concerns including issues related to pre and post-deployment, combat stress, post-traumatic stress disorder, traumatic brain injury, physical injury, and its effects on the service member, the marital and/or family relationships.
Provided crisis counseling, evaluate the level of risk of suicide, homicide, domestic violence, and child/elder abuse cases, assure safety, and refer to the appropriate level of care.
Experience
7-10 Years
Level
Management
Education
MA In Counseling
EAP Counselor Resume
Summary : Friendly and enthusiastic customer service representative with 5 years of specialization in the customer service field. (example; call center, warehouse, and retail). Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
Skills : Type 55 Wpm, Microsoft Office, Word, Outlook, Social Media, Internet, Instagram, Facebook, Tumbler.
Description :
Provided an integrated EAP service consisting of telephonic intake and assessment, telephonic support, triage, referral, clinical case management, and crisis management.
Maintained client confidentiality as expected by ethical standards.
Adheresed to the applicable ethical, therapeutic, and legal standards, which govern service delivery, as well as policies, procedures, and laws, which apply to the organization as appropriate.
Referred clients to appropriate resources and thoroughly maintains clinical documentation in a computerized system for follow-up regarding clinical and work-life services.
Assessmented completed with clients expressing various issues e.g. substance abuse, mental health, and family concerns that may be impacting work performance.
Performed initial assessment/intake, crisis intervention, information and referral, and counseling services to clients by telephone.
Completed timely follow-up calls to clients where necessary.
Experience
7-10 Years
Level
Management
Education
MSW In Social Work
EAP Counselor Resume
Summary : A highly skilled licensed clinical social worker providing exceptional professional counseling services to a diverse population of individuals, couples, and groups, specializing in women's issues, grief, anxiety, and depression. Practice from a holistic perspective considering the balance of an individual's psychological, physical, and spiritual well-being within the context of their relationships, community, and personal history.
Skills : Microsoft excel, Mircrosoft word, Microsoft power point, Microsoft Access, Allscripts, E-Discharge, Ad-Hoc Reporting with SQL.
Description :
Provided intake, treatment plan, and follow-up services to clients.
Worked with treatment providers within the community to facilitate optimal treatment delivery for clients.
Worked with agency units to facilitate accountability, protect the confidentiality, and report on compliance where disciplinary stipulations are in effect.
Provided consultation to supervisors and agency units on the management of employees.
Successfully provided psycho-education to clients, resulting in normalizing the psychotherapy process and highlighting the benefits.
Valued by clients whose fears are subsided as they are confident they have an advocate working with their well-being in mind.
Appreciated for managing a caseload efficiently and providing quality services.
Experience
10+ Years
Level
Senior
Education
MS In Mental Health Counseling
EAP Counselor Resume
Summary : Over twenty years of experience as a professional Excellent communication, research, and organizational skills Creative, resourceful, and thorough in problem-solving abilities Strong clinical skills with history of mental health & substance abuse treatment Knowledgeable in most computer software use including Microsoft Office.
Provided an integrated EAP service consisting of telephonic intake and assessment, telephonic support, triage, referral, clinical case management, and crisis management.
Delivered telephonic counseling services in a responsive, efficient, ethical, and professional manner.
Maintained client confidentiality as expected by ethical standards.
Performed initial assessment/intake, crisis intervention, information and referral, and counseling services to clients by telephone.
Maintained clinical documentation in a computerized system.
Undertaken additional tasks as identified by the clinical management team.
Provided supervisor training, managerial support, creating and presenting educational and staff development PowerPoint presentations to employees and departments contracting our services.
Experience
7-10 Years
Level
Management
Education
MSW/Certificate In Substance Abuse
EAP Counselor Resume
Objective : To obtain a part-time EAP Counselor position with an emphasis on Sales Support/Office Management utilizing extensive experience and skills. Productive in contributing effectively towards the objectives of a team, and is able to share knowledge, ideas, and information.
Skills : MS Office Products, Counseling Skills.
Description :
Provided therapeutic services including mental health and substance abuse assessments, individual therapy, couples therapy, and family therapy in both Spanish and English.
Researched client insurance benefits information and referred to appropriate referral sources.
Provided training on Harassment in the Workplace, Depression, Stress Management, Conflict Resolution for Supervisors, Finances, Time Management, and various other topics to large groups of employees of contracted companies.
Provided consultations with Human Resources Professionals regarding employee substance abuse issues, behavioral issues, and work performance issues.
Provided expert consultative services onsite to management in areas of employee conflicts, complex psychological and physiological issues interfering in the work environment as well as employee productivity.
Assessed client's needs and design and implement professional counseling methodology in the areas of addiction, alcoholism, PTSD, critical incident stress management, and home and work-life stressors.
Collaborated on Employee Assistance studies and projects to identify and reduce recurring EAP problem areas, occupational stressors unique to the hospital, and job-related employee problems.
Experience
2-5 Years
Level
Junior
Education
MS In Social Work
EAP Counselor Resume
Objective : Licensed Independent Social Worker, educated in diagnosing mental disorders, providing psychotherapy, and performing assessments.
Skills : Social Media Management, Talent Acquisition, Content Sourcing, Customer Service, Human Resources, Project Management.
Description :
Provided assessment and evaluation.
Provided short-term therapy to faculty, staff, and their families.
Connected clients to community resources.
Provided supervisory training, crisis intervention, individual and family counseling, supervision, and education for contractual affiliates.
Providing Critical Incident Stress Debriefing, Mental Health Workshops, and training sessions.
Created, updated, and presented seminars for Employee Assistance Program businesses
Managed the resource directory and conducted outreach to alternate.
Experience
2-5 Years
Level
Junior
Education
M.Ed
EAP Counselor Resume
Objective : Responsible for Presenting varied in scope and in size and were specifically designed to match the needs of the supervisor, department, and contract recipient,Delivering telephonic counseling services in a responsive, efficient, ethical, and professional manner.
Skills : As400, Word, Excel.
Description :
Facilitated 2-3 therapeutic groups daily and maintained an individual counseling caseload of 3-4 clients at a time.
Consulted with managers in handling on-site crisis or personnel management events.
Provided benefit information.
Performed assessments and counseling according to EAP benefits.
Obtained metrics, provided counseling, managing critical incidents, and management consultation.
Many counseled approach their work holistically, using a wellness model (as opposed to an illness one) which highlights and encourages.
Conducted in-house supervisory training and employee education.
Experience
2-5 Years
Level
Junior
Education
MA In Community Counseling
EAP Counselor Resume
Objective : EAP Counselor will work directly with the client to help them increase their revenue and bottom line. Identify and implement sales solutions that are most effective for the client's industry and market.
Skills : Coordinating, Planning, Managing, Strong Leadership, Team Player.
Description :
Provided services to various contracted companies that included crisis management, critical incident response, evaluation, and coordination of outside.
Provided on-site Critical Incident Staff Debriefings (CISD) with employees who were involved in traumatic events at work.
Addressed concerns ranging from PTSD, Drugs, and Alcohol, Grief, family and personal matters to legal and workplace issues.
Facilitated referrals to provider network and community resources as needed.
Maintained and Documented clinical information.
Reported high-risk cases, domestic violence, and child/elder abuse to appropriate civilian/military authorities, Child Protective Services, and/or Family Advocacy Programs within the military.
Documented all cases in the Case Management System and ensure information is maintained according to all legal and ethical guidelines.
Experience
2-5 Years
Level
Junior
Education
M.Ed
EAP Counselor Resume
Objective : To obtain an challenging position as an EAP Counselor to help people in enhancing their potential. Assisted clients with problems and concerns that can affect the work environment.
Provided EAP services to managers, supervisors, and individual employees.
Crisis intervention Drug and alcohol screenings and treatment referrals Family and marriage counseling Employee and Management Training and Conflict.
Provided short-term solution-focused therapy to individuals and couples, providing these services to both formal and informal referrals.
Approached by the company for their last quarter to provide a comprehensive Employee Assistance Program.
Managed care services serving over 50 diverse.
Contracted to provide crisis intervention, telephone as well as face-to-face evaluations, and short-term counseling for employees of client companies.
Authorized Mental Health and or Substance Abuse services.
Experience
2-5 Years
Level
Junior
Education
M.Ed
EAP Counselor Resume
Headline : EAP Counselor is responsible for the marketing and sales of products. The EAP Counselor is responsible for the marketing and sales of products.
Skills : Conflict Resolution, Fast/Adaptive Learning, Critical Thinking & Problem Solving, Statistical Analysis, Budgeting.
Description :
Conducted comprehensive bio-psychosocial clinical assessments on the telephone.
Conducted assessments related to harm to self or others, as well as assessments of client organization liability issues.
Provided telephonic crisis assessment and intervention services.
Used cognitive-behavioral approach and solution-focused brief therapy model, provide assessment and short-term counseling and/or referral for more.
Presented problems run the gamut of mental health/substance abuse diagnoses as well as interpersonal problems and occupational, legal, and financial.
Offered guidance to individuals, couples, families, and groups who are dealing with issues that affect their mental health and well-being.
Worked with management to provide training or when an employee is referred due to problems on the job.
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